Psychology and Communication

An example of a close-ended question is:

"Do you have asthma in your family?"

In the U.S., the personal space used in public is:

12 to 15 feet

A baby rolls over and sits up. What is the stage of growth and development of this baby?

4-7 months

At what age group do bone and muscle mass start to decease and wrinkles appear?

40-50

Classical conditioning is demonstrated in which of the following examples?

A child starts crying upon mention of going to the doctor.

Which of the following scenarios provides an example of a medical assistant overcoming a barrier to communication?

A medical assistant writes her directions to a patient that is hearing impaired.

Which of the following is not a barrier to communication?

Acknowledgment

Which of the following is an anxiety about being in situations in which escape might be difficult?

Agorphobia

Two medical assistants work very closely in their office. Over the past few weeks the atmosphere has become tense between the two of them. Arguments are becoming a daily occurrence and both MAs are starting to consider not going work just to avoid an altercation. Which of the following is true regarding this situation?

All of the above are correct.

According to Sigmund Freud, a child can be fixated at this psychosexual stage if he or she becomes obsessed with control, perfection and cleanliness?

Anal

A patient displays the following body language: Slumped shoulders, grimace, and stiff joints. What message is this patient sending?

Anger

You have been assigned the task of writing a patient education pamphlet to instruct patients on how to correctly collect a 24-hour urine sample. Which of the following would be the BEST way to accomplish this task?

Choose terminology that patients would use in every day conversation.

When interviewing a patient, an effective technique that the medical assistant can use is:

Clarifying

The shared patterns of behaviors and interactions learned through the process of socialization

Culture

A patient has been coming to your office for many years. You know the patient and her family very well as they are all cared for by your office. The patient has invited you to her son's wedding. Which of the following would be the BEST response to this invitation?

Decline the invitation but convey your best wishes.

A patient that is using a psychological behavior to deal with negative emotions is said to be employing a:

Defense mechanism

A patient who refuses to believe a terminal diagnosis is exhibiting:

Denial

The 5 stages of grief, according to Elizabeth Kubler Ross, come in the following order:

Denial, Anger, Bargaining, Depression, Acceptance

Which Stage of Grief is exhibited in the following scenario: A patient has reported that after the loss of his spouse, he has been having difficulty sleeping and has been agitated. He doesn't have the motivation to complete day to day tasks.

Depression

An employee becomes angry with his boss. Instead of expressing his anger to the boss for fear of losing his job, the employee punches a wall. What defense mechanism is the employee exhibiting?

Displacement

Which of the following best describes Kubler-Ross's Stages of Grief?

Each dying patient and their family members have individual experiences.

Elizabeth Kubler Ross is known for developing the Stages of Grief. Which of the following is true of these stages?

Each patient who goes through the grieving process will experience some or all of the Stages of Grief in varying amounts of time

According to Freud, which component of personality is in contact with reality?

Ego

Which of the following is not considered verbal communication?

Email correspondence

The body's reaction to stress is:

Fight or flight

The patent says "I have many responsibilities in my life: my parents, my children, and my job." The medical assistant responds by saying "Of all the responsibilities you have pointed out, which is causing you the most stress?" What communication technique is the medical assistant using?

Focusing

At what stage of Erik Erickson's psychosocial development is achieving one's life goals while considering the welfare of future generations?

Generativity vs. Stagnation

When considering growth and psychological development, which of the following is TRUE?

Growth is considered to be evolving until the subject is around 20 yrs. old. Psychological development is ongoing throughout life.

Which of the following would be an inappropriate and potentially unlawful interview question?

How do your children feel about your decision to work here?

A hungry baby cried her eyes out until she was fed. According to Freud, which part of the psyche is responsible for this?

Id

Which of the following is not an effective communication strategy for the visually-impaired?

Increase your tone so he can understand you better.

Which of the following is not considered nonverbal communication?

Interjection

What is a phobia?

Irrational fear of objects or situations

The Hierarchy of Needs was proposed by which of the following Psychology researchers?

Maslow

A patient is becoming belligerent at the front desk due to a long wait. Which of the following would BEST handle the situation?

Offer to reschedule the patient.

B.F. Skinner is regarded as being the primary researcher for which learning method?

Operant Conditioning

A patient who is displaying the defense mechanism of Compensation would:

Overemphasize behaviors which accommodate for perceived weaknesses.

Which of the following questions is considered, "Open Ended,"?

Please describe your symptoms?

Holding a negative opinion or bias regarding a person because of the person's affiliation with a specific group:

Prejudice

According to Jean Piaget, once children acquire language, they are able to use symbols such as words or pictures to represent objects. Which stage of cognitive development is this?

Preoperational

A husband gets really angry at his wife but accuses her of being made at him. This defense mechanism is:

Projection

A student plays video games instead of studying, justifying that further study would not do any good anyway. This defense mechanism is:

Rationalization

When we justify our thoughts or actions whether it is right or wrong:

Rationalization

Which of the following scenarios accurately describes, "Self-Actualization?"

Reaching one's full potential

An employee hates her superior but instead of acting in accordance with her feelings, she overly cares for him and expresses a desire to retire with the company someday. What defense mechanism is the employee exhibiting?

Reaction Formation

A patient who was diagnosed with lung cancer starts sucking his thumb and assumes a fetal position. What defense mechanism is he manifesting?

Regression

A nurse says to a patient "Just so I understand, you said that . . . ". This type of communication is:

Restating

Which of the following is not a barrier to communication?

Restating statements of the patient

What are the three necessary components of communication?

Sender, Message, Receiver

According to Life's Eight Development Stages, Trust and Mistrust are most likely experienced

Shortly after birth

A teenager is mad because he doesn't want to eat vegetables. Because of this, she develops abdominal pain. This is an example of:

Somatization

When dealing with a hearing- impaired patient, which of the following is NOT a recommended strategy?

Speak in a normal tone.

A belief that all members of a culture, subculture or group are the same:

Stereotyping

Assuming that an elderly patient will have a difficult time understanding the directions for how to take medication is an example of:

Stereotyping

To assure that a medical assistant has understood what a patient has stated, which of the following scenarios would BEST verify understanding?

Summarize what the patient stated asking questions where you are unclear.

When interviewing a potential employee, which of the following questions is legal and would give the interviewer the MOST USEFUL information?

Tell me about a time when you had to use critical thinking skills to solve an issue that you were having on the job.

Non-Verbal Communication is:

Uses facial expression and body language to send messages

Which of the following is the highest in Maslow's hierarchy of needs?

self-actualization

When considering Sigmund Freud's Psychosexual Development theory, morals and values are found:

with the Superego