Quality Pro Practice Exam

As a general rule, to prevent drift, you should stop power-spraying outdoors when the wind exceeds

10 mph

A rotary granular spreader with a swath width of 6 feet and with 1/2 pound of granules is empty after being pushed 42 feet at setting "d". Approximately how many pounds of these granules per 1,000 square feet will the spreader apply?

2 pounds

Crack and crevice treatment is generally applied at a pressure of:

20 psi

Fan sprays are generally applied at a pressure of

20-40 psi

A German cockroach.s egg case can contain up to ______ developing nymphs.

40

Market research shows that _____________________ percent of customers rank telephone courtesy high in their decision on who they do business with

85

Which one of these is the best site for gel bait application to control cockroaches? -along baseboards -inside stoves -behind kitchen cabients

Behind kitchen cabinets

Which one of these is not an example of oral exposure during pesticide application? -Wiping you mouth with your hand -smoking a cigarette -breathing in pesticide vapors

Breathing in pesticide vapors

Fan spray nozzles are best used for what type of application?

Broadcast application

Why should you always be on the lookout for stinging insect activity?

By showing a stinging insect nest to a resident or business manager, you can often make an immediate sale for nest elimination

If you are running an hour late for your next scheduled service at an important account you should:

Call the next account, explain that you will be late, apologize, and give a new estimated time of arrival

During your service of residence where no one was home, you knock over a vase and you broke it. You should:

Clean up the mess and leave a note about the accident

Crack & crevice applications are commonly used to control

Cockroaches

Which one of these is not a good characteristic to use to tell a Norway rat from a roof rat?

Color of fur

True or False: All ant colonies have a single queen who lays all of the eggs.

False

True or False: Inhalation exposure to a pesticide can result in flu-like symptoms.

False

True or False: On a typical ant job, you should spend about 20% of your time inspecting, and 80% implementing control measures.

False

True or False: One of the best ways to tell a deer mouse from a house mouse is by its coloration.

False

True or False: Sexual harassment includes unwelcome sexual advances and requests for sexual favors but not dirty jokes or sexual banter

False

True or False: You can present a "trial close" early in your sales presentation.

False

Which states is not true about flow meters on spray equipment?

Flow meters avoid the requirement for regular calibration

Many sprayers are equipped with a ____________so that you can regulate the tank pressure for best application results.

Gauge

Why must you secure the discharge line before starting high-pressure pump?

It could whip around and cause injury or damage

Rodents are attracted to dense vegetation because

It provides protection and it collects trash

Drift is defined as:

Movement of pesticide away from the site or pest you are treating and into non-target areas

Which pest cockroach is typically found only on the lowest level of a building?

Oriental cockroach

Ground water can become contaminated with a pesticide when...

Pesticide leaches down through the soil and pesticide runs down into a well

To find out if you need skin protection when using a certain pesticide, you should check which section of the pesticide label?

Precautionary Statements

Which one of the following statements is not true about direct broadcast application? -Can provide a quick kill -can prevent exposed pests from moving into other areas -Provides a precise application of pesticide

Provides a precise application of pesticide

Which statement is true about customer complaints?

Resolving complaints can better your company's image

If you get pesticide in your eye, you should first:

Rinse out the eye

When an animal becomes sick after feeding on a poisoned rodent or bird, it is called:

Secondary poisoning

Which one of the following statements is true about multiple-nest ants? -They bud into new colonies as a result of disturbance -Newly-former colonies have no contact with the parent colony or each other -They are best controlled by insecticide dusts

They bud into new colonies as a result of disturbance

What is the primary safety reason for starting up a power sprayer and letting it run for a few minutes before use

To check for leaks and other problems

Does space treatment require precise calculation of the volume of the treated space and, if so, why?

Yes, because it is the only way to ensure a legal and effective dosage

When a hand-held duster is squeezed correctly:

You will just barely be able to see the dust coming out of the tip

A direct broadcast application (also called a general application) is:

a uniform treatment over an entire, usually large, surface area

Which statement best describes a liquid perimeter treatment?

application to a swath of ground 2-10 feet out from the structure, and to the building wall from the ground up a few feet

The use of a respirator is most likely to be required in which situation?

applying an aerosol space treatment

A young rat's feet:

are an inch or more in length

When should gel bait normally be replaced?

as needed

An advantage to insecticide bait application is:

baits have little or no odor

To help control rodents, dumpsters should:

be located 100 feet from outside doors

If you accidentally get pesticide in your mouth, the first thing you should do is:

check the pesticide label

You should avoid distractions when driving. Which task is not considered to be a distraction?

checking your mirrors for traffic

Which of the following is an advantage to applying pesticides with a direct broadcast application?

covers a large area in one treatment

In what kind of material are house fly larvae most likely to be found?

cow manure

What is a recommended method for isolating a spill area?

draft someone to act as a policeman to keep other people away

When using insecticide baits for pharaoh ants, you should:

experiment with a variety of baits

How can you check the accuracy of a power sprayer, such as a termite rig, equipped with a flow meter?

fill a bucket to a predetermined one gallon mark and see if the meter agrees

Why is it important to remove all equipment, clean up any dirt or debris, reposition furniture and fixtures, and leave an account as clean as it was when you arrived?

in order to make a good last impression on your customer

Which one of these statements is true? -Pesticide in the eye results in reversible irritation -In some cases, pesticide in the eye causes internal complication elsewhere in the body -Eyes absorb pesticide slowly

in some cases, pesticide in the eye causes internal complications elsewhere in the body

Which one of these reports is not a way to communicate with your customer?

incident report

What is the disadvantage to high pressure generated by power sprayers?

increased risk of leaks and spills, airborne residues, and drift

When an ant nest is known to be located inside a certain void, which one of these would be an acceptable treatment?

inject the void with insecticide

What is not a characteristic of a space treatment?

insecticide will penetrate closed closets, equipment, and cabinets

Why should a gasoline-driven sprayer never be operated inside an enclosed building?

it can generate dangerous fumes

What is the ultimate purpose of the strainer in a compressed air sprayer?

keep the nozzle clear

A business customer complains about the control failures of the pest control contractor that services his home. You should:

listen and sympathize with you customer and offer to have yourself or someone else check out the problem if he so wishes

When making cold calls, you should:

make calls in a single geographic area

If a bystander is contaminated with a spilled pesticide, your prime task is to:

make sure they remove their contaminated clothing, wash down, and receive first aid as appropriate

Which one of the following statements is true? -if two pesticides have the same signal word, they pose the same level of risk to people -some registered pesticides do not have a signal word on the label -most of the products used by pest management professionals are labeled CAUTION

most of the products used by pest management professionals are labeled CAUTION

Which one of the following statements is false? -the prospect will have more confidence in you if you ask questions. -questions and objections from your prospect let you fine tune your sales approach. -never give the names of other customers during your sales presentation

never give the names of other customers during your sales presentation

What category of insecticide is typically applied as a space treatment

non-residual

Which one of the following statements about types of pesticides is true?

not all pesticides kill pests

Which one of the following statements about spot treatments is true?

often applied with a compressed air sprayer and a fine fan or coarse fan nozzle

Which one of these statements is not true about controlling cockroaches with baits?

only gel baits can be used indoors

Which one of the following statements is true?

people may not notice effects from pesticide exposure until weeks or months later

Which one of these pesticide applications presents the greatest potential hazard to the occupants of a room, assuming the same pesticide is used in all cases?

pesticide applied as a fan spray along baseboards

When you need to apply a pesticide, it is most important to choose a product and application method that:

poses the least hazard

When using a cell phone while driving, you should:

pull off of the road

After you have cleaned up a spill, you should:

reuse any recovered pesticide if possible

Why should you fill a hand-held duster only half full?

so air can mix with dust

If a customer asks you a question concerning a medical pest problem, such as the possible long-term health effects of Lyme disease on their child, you should:

tell your customer to contact a physician

If there is good pressure, but the spray pattern is uneven, then:

the nozzle is clogged or worn out

If air but no spray comes out of the nozzle, but the tank isn't empty, then:

the siphon tube (supply tube) is broken or pitted

Which one statement is not true about house flies?

they feed only in animal manure

What is the purpose of a damp cloth when using a duster?

to clean cracks and crevices of crud before application

What is the main reason technicians should brush out their stations at each service visit?

to determine rodent activity

What is the main purpose of calibrating pesticide application equipment?

to insure that the correct volume of material is applied

Which one of the following is not a reason to ask questions of your sales prospect?

to keep the prospect off guard until you close

Which one of these is not a possible cause of inhalation exposure to a pesticide? -spilling a pesticide dust in your vehicle -touching a pesticide-treated surface -reentering an area too soon after a space treatment

touching a pesticide-treated surface

When backing a vehicle, you should

walk back and look at your path before backing

When must a rodenticide be placed inside a 'tamper-resistant' bait station?

whenever there is a risk that children, pets, and other non-targets could get at the bait

What application position is best for a hand duster?

with the base of the spout above the level of the dust

True or False: A pesticide product label that has the word DANGER may also have the word POISON printed in red.

True

True or False: About 1/3 of all customers who stop doing business with a company made that decision because the employee .just didn't seem to care..

True

True or False: After you've completed the service, you should explain to the customer the cost of the service and what the warranty covers

True

True or False: Cockroach gel baits will also kill ants, millipedes, and other occasional indoor invaders?

True

True or False: Cockroaches can cause asthma or allergic reactions in sensitized people.

True

True or False: It's okay to smoke on a job site as long as you are not using pesticides and there are not any .NO SMOKING. signs posted.

True

True or False: Mice are curious and will investigate new objects in their territory

True

True or False: Pesticide applicators have the greatest risk from pesticides.

True

True or False: Very few cold calls will result in a sale.

True

True or False: Void applications can also help in inspections by flushing pests out of hiding.

True

True or False: You should check your respirator for wear and deterioration before and after each use

True

Which one of these offers the best eye protection if you are applying a pesticide aerosol mist?

Unvented goggles

If you find a new pest problem not covered by your current service agreement you should:

Inform your customer of the problem

A basic sales presentation consists of the opening, inspection and questions, recommendation,_______________, and the close and follow-up

Handling questions and objections