Quiz 10

A task force is _____ committee(s) formed to solve a specific problem. all of these a temporary none of these a permanent a standing

a temporary

Which of the following describes a differentiation strategy? a. Placing employees closer to customers b. Developing products unique to the market c. Moving from decentralization to centralization d. Aiming for internal efficiency

b. Developing products unique to the market

Judy works at the headquarters of an online shoe store. She is a member of the advertising team, which is a team within the marketing department. Which type of department is this? a. A line department b. A primary department c. A staff department d. A delegation department

c. A staff department

Amy runs a boutique that caters to high-end customers who prefer to have unique clothing designs. She also works as a personal wardrobe stylist for several of her clients. Amy has now opened a manufacturing firm that focuses on designing and producing fabric that is used to make the unique designs. To which type of production technology does the manufacturing firm belong? a. Large-batch production b. Continuous process production c. Small-batch production d. Mass production

c. Small-batch production

Which concept of good organization does the dual authority structure of a matrix violate? a. Discipline and ethics b. Authority and responsibility c. The unity-of-command concept d. The unity-of-direction concept

c. The unity-of-command concept

In a _____ organization, the entire work flow is mechanized in a sophisticated and complex form of production technology. large-batch production small-batch production service production continuous process production mass production

continuous process production

An organization strives for internal efficiency with a(n) _____ strategy. differentiation defensive cost leadership integration diversification

cost leadership

The U.S. Internal Revenue Service groups taxpayers into four divisions: wage and investment, small businesses, large businesses, and non-profit and government agencies. What type of organizational structure does this represent? a. A geographic-based division b. A cross-functional division c. A product-based division d. A customer-based division

d. A customer-based division

A small start-up in California that sells products online has contracted with a Web designer in the United Kingdom, a manufacturing company in China, a customer-service provider in India, and a legal team in New York to perform its various functions. Which of the following organizational structures is prominent in this scenario? a. A team-based structure b. A functional structure c. A matrix structure d. A virtual network structure

d. A virtual network structure

Which of the following is an example of a line department in an organization? a. The research and development team b. The human resources team c. The marketing team d. The production team

d. The production team

Law firms can be found in several places within a city. What is a distinct feature of this type of service provider? a. Their services vary by region. b. They follow a centralized structure. c. They have no direct competitors. d. Their output is intangible.

d. Their output is intangible.

Self-contained unit structure is a term used for: functional structure. matrix structure. divisional structure. virtual network structure. term structure.

divisional structure.

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a _____ structure. team-based geographic product functional matrix

functional

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as _____. e-engineering reorganization reengineering corporate structuring strategic planning

reengineering

In _____ production, firms produce goods in batches of one or a few products designed to customer specification. continuous process customer-induced small batch service mass

small batch

All functions in a specific country or region report to the same division manager in _____ divisions. teams matrix networks functional geographic-based

geographic-based

Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a _____ structure. divisional functional product matrix geographic

matrix

The _____ is the product or functional boss, who is responsible for one side of the matrix. two-boss employee matrix boss top leader department boss production supervisor

matrix boss

Marissa was recently assigned to a committee whose task is to research new product opportunities. Once this group generates a list of six or seven viable options, it will be disbanded. This group is also known as a _____. standing committee team task force none of these permanent committee

task force

Mondavi Corporation has a finance department, a marketing department, and a production department. Mondavi: uses a functional structure. uses a matrix structure. uses a divisional structure. uses product-based structure. has a geographic structure.

uses a functional structure.

Which of the following structures works best in an uncertain organizational environment? A mechanistic structure A horizontal structure A vertical structure A functional structure A tight structure

A horizontal structure

A ______________ is composed of workers who belong to different departments in an organization but meet together in an attempt to resolve important organizational problems. Line team Cross-functional team Staff team Critical assessment team

Cross-functional team

All of the following are the major disadvantages of the matrix structure EXCEPT: A. managers spend much time resolving conflict. B. the power imbalance that can result between the sides of the matrix. C. it generates a large amount of conflict. D. enlarged tasks for employees. E. the confusion caused by the dual chain of command.

D. enlarged tasks for employees.

A permanent team consists of employees from various functional departments who resolve mutual problems. True False

False

A visual representation of the formal reporting relationships within a firm is called a(n) ___________. Work specialization chart Organizational chart Employment chart Unity-of-command chart

Organizational chart

_____ refers to a clearly defined line of authority in the organization that includes all employees. Work specialization Division of labor Scalar principle Span of management Unity of command

Scalar principle

Which of the following refers to the number of employees reporting to a supervisor? The span of management The chain of command The line of authority Delegation The management chain

The span of management

A functional structure can be thought of as departmentalization by organizational resources. True False

True

The matrix structure violates which of the following principles of management? Division of labor Unity of direction Unity of command Span of management Work specialization

Unity of command

Which of the following structures is the leanest of all organization forms because little supervision is required? Virtual network approach Divisional approach Functional approach Team approach Matrix approach

Virtual network approach

_______ is the trend in recent years. Greater work specialization Tall structure Less delegation Wider spans of management Narrower spans of management

Wider spans of management

Rosa was promoted to a management position from her specialist role. During her previous role, she gained firsthand experience of the pros and cons of division of labor. Which action could Rosa take as a manager to overcome the biggest disadvantage of specialization for those reporting to her? a. Implement teams to provide greater challenges for employees b. Recognize and reward the contributions of her subordinates c. Remove physical barriers between her subordinates d. Promote well-performing specialists to managerial positions

a. Implement teams to provide greater challenges for employees

Marcia is the top leader of the matrix structure for an international company manufacturing environmental compliance equipment. Which action could she take to resolve conflicts between people in charge of product line goals and country goals? a. Meeting with matrix bosses and two-boss employees to work out differences b. Letting conflicts be resolved by those concerned as it stimulates innovation on both sides of the matrix c. Transferring employees who have conflicts to other departments d. Appointing a liaison in the human resources department to handle conflicts

a. Meeting with matrix bosses and two-boss employees to work out differences

The CEO of a company has decided to increase collaboration among employees to increase efficiency and quality. Besides removing physical barriers between employees, which of the following will help the CEO in promoting employee coordination? a. Providing training to develop interaction and conflict resolution skills b. Eliminating front-line and middle management positions to promote horizontal coordination c. Laying emphasis on the goals of the separate departments d. Introducing rules regarding the time and place for interaction at the workplace

a. Providing training to develop interaction and conflict resolution skills

Sheree oversees the creation of books at a publishing company. She has to coordinate the efforts of designers, editors, typesetters, proofreaders, the marketing department, and several members of other departments. Sheree is a: a. project manager. b. production head. c. line manager. d. matrix boss.

a. project manager.

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called _____. accountability delegation line authority staff authority hierarchy

accountability