Quiz 13

Wendy, the Director of Sales at the Golden Resort, has just been appointed as the leader of a project team responsible for purchasing a new sales and catering system for the resort. In preparing an agenda for the team's first meeting, which of the following areas should Wendy propose as the team's initial course of action?

Analyze the current information needs of departments at the resort.

Which of the following is the most effective way of securing necessary systems information?

Formulate a general interest inquiry and send it to a variety of hospitality technology systems of vendors.

Jerome, the food and beverage director at the Seven Seas Resort, gathered actual sales data from a recent dinner period for three vendors of POS systems to use during their product demonstrations at the resort. Each vendor ran reports from the data input during the demonstration. The reports gave three different labor cost percentages. None of these amounts matched Jerome's own calculations, but one was fairly close. Which of the following actions should Jerome take?

Send each vendor the formula and definitions Jerome uses to calculate labor cost percentage and ask for new reports.

Which of the following statements about contract provisions with computer system vendors is FALSE?

Two-vendor contracts are preferred over single-vendor contracts because of the ease and reliability of service and maintenance.

Which of the following actions will make it more difficult for hospitality managers to control the process of purchasing or upgrading a computer system?

allowing vendors to create their own bid formats

Which category of contract provisions relates to the purchase and operation of the technology equipment?

hardware provisions

Which of the following is NOT typically included in a request for proposal?

information about previously used vendors

Which of the following prevents vendor demonstrations of computer systems from becoming unfocused presentations of "neat system tricks"?

scripted demonstrations

The process of switching from the current technology system to the capabilities of a newly purchased system is called:

system conversion.

When evaluating proposals submitted by technology system vendors, management should:

use the same criteria to judge the worth of each proposal.