Quiz 20 Review

A new employee orientation plan includes socialization with other employees

True

As a supervisor in the HIM department, your hospital employees have been approached by a local union representative. To refresh your memory on what are considered fair labor practices on the part of employers, what practice must managers engage in during a union organizing effort?

allows employees to unionize

You research the performance of HIM staff at other organizations and use this information to develop performance standards for your staff; this is known as which of the following?

benchmarking

In planning a training session, you want to allow adult learners the flexibility to proceed at their own pace. The best choice among the following training methods would be which of the following?

computer-based

Collective bargaining refers to which of the following?

contract negotiations between a union and an employer

Dismissal is a broad term that includes both voluntary termination of one's employment and involuntary separation of employment by the employer.

false

Title VII of the Civil Rights Act of 1964 prohibits discrimination in employment based on an individual's membership in a labor union.

false

In defining illegal harassment in the workplace, a setting in which intimidating and abusive conduct takes place that interferes with an employee's job performance is known as which of the following?

hostile work environment

What is a written explanation of a job and the duties involved, based upon information provided by a job analysis called?

job description

How does mentoring differ from coaching as a career development practice?

most often performed by a senior employee

Which of these statements best describes employee turnover?

rate at which employees leave an organization and have to be replaced, typically calculated per year

Which of the following is true of downsizing versus a layoff?

the size of the workforce is permanently reduced.

To develop a performance standard, a manager calculated a unit's productivity statistic based on employees' self-reported data using work tracking forms. Which method did this manager use to develop the performance standard?

work measurement

The ADA of 1990 prohibits which of the following?

Employers with 15 or more workers from discriminating against qualified disabled individuals

Title VII of the Civil Rights Act of 1964 applies to all employers with 15 or more employees and prohibits employment decisions based on an individual's race, color, religion, sex, or national origin.

true

Based on a productivity log, a coder completed 23 charts during a 7.5-hour workday. The performance standard is 4 charts per hour. How many charts did he code per hour? Round to the nearest whole number.

3

A key feature of the alternative work schedule design, flextime, is which of the following?

An employee is able to choose start and departure times as long as core hours are covered.

What federal agency was created and implemented as part of the Civil Rights Act of 1964 for the purpose of enforcing laws to prevent job discrimination?

Equal Employment Opportunity Commission

The National Labor Relations Act formed the ___ as the federal agency to enforce labor law.

National Labor Relations Board

One strategy managers can employ to reduce the cost of voluntary employee turnover includes clear expectations and feedback. Correct!

TRUE

A conflict occurred within a workgroup. On investigation, it appears one of the individuals has violated workplace policy. Which of the following would be the best approach to conflict management in this situation?

command

In a structured interview, each candidate for a job is asked the same questions, planned in advance. Candidates are asked open-ended questions, encouraged to volunteer information.

false

The federal Age Discrimination in Employment Act of 1967 prohibits age discrimination against job applicants or workers age 40 and older; this law ended the hiring practice known as bona fide occupational qualification (BFOQ) based on age.

false

True or false: An advantage of having an employee's immediate supervisor conduct a performance appraisal is that the supervisor is familiar with all aspects of employee's job and projects and may have technical expertise.

false

As the director of a health information management department, Mrs. Jones is considered part of the hospital management structure, and is not entitled to overtime pay. Under the Fair Labor Standards Act, Mrs. Jones would be classified as an exempt employee.

true