Quiz 4

What is used to convey meaning from Big Data Analytics to managers who need to make decisions based on this data?

Data Visualization

What occurs during the process optimization step of business process management?

Managers adapt (modify) the process to enhance process performance.

What occurs during the process monitoring step of business process management?

Managers track the individual components of the process as well as the process as a whole so that the performance of the engine can be measured

One of the largest suppliers of customer relationship management software solutions is

Salesforce.

What occurs in the process execution step of business process management?

The business process execution language engine is run.

Why would a business choose to implement a business intelligence (BI) software system that their employees are already familiar with?

User familiarity will make the implementation easier and as seamless as possible.

Troy has a customized business management system that he likes. However, it cannot easily scale up to meet his growing database storage needs, offers poor protection from hackers, and requires maintaining a large IT department. Troy should replace this system with

a custom, cloud-based solution (PaaS or IaaS).

Which component of a business management system can help a manager check and report on the company's current inventory?

a database management system (DBMS)

What is a Gantt chart?

a visual timeline of project phases and tasks

The ultimate purpose of a customer relationship management system (CRM) is to

business's focus on the individual customer.

Of these business management systems, which one is focused on how managers can develop a lasting relationship with individual customers that promotes long-term buying?

customer relationship management system

What is the third step when applying multiple-criteria decision analysis (MCDA)?

identify and select objectives and criteria

Which outcome of the balanced scorecard framework measures how efficiently a business is operating?

internal business processes

Why is the meeting between all project stakeholders and key players scheduled as the final step in the planning phase?

the budgets and timelines need to be finalized before stakeholders and key players can understand the scope of the projects and their role within the project

What are Big Data Analytics?

the technology and processes used to gain intelligent, usable information from applicable databases across the internet

Which statement best describes the impact of Moore's Law on business management systems?

As computer chips become more powerful, more powerful business management software is written and the overall system's capabilities improve.

Which of the following is a tool commonly used by project managers and accessed using project management software?

Gantt chart

Integrating database management systems (DBMS) with predictive analytics to give managers a recommended course of action is the focus of

decision-making management information systems.

When managers work on strategic objectives, handle conflicts, and allocate budgetary resources to subordinates, what role are they enacting, according to Mintzberg?

decisional

What is the second step in the decision-making process created by Herbert Simpson?

design

Because accurate tracking of employee performance will always be critical to good management, most firms invest in a software that manages

employee evaluation.

Calculating reordering points and order quantity levels are key advantages of modern

inventory management systems.

Quantifiable values that validate how effectively an organization is accomplishing significant business objectives are called key

performance indicators (KPIs).

In the fourth step in business process management, managers track the individual components of the process as well as the process as a whole so engine performance can be measured. This step is called

process monitoring

What is Jira and GanttPro examples of?

project management software

Hubspot CRM, Zoho CRM, and Freshsales CRM are designed to meet the needs of

smaller businesses.

What is a main component of the belief action outcome framework (BAO) that organizations provide to address the economic, environmental, and social impacts that result from their day-to-day operations?

sustainability reports