quiz 4 and 5 mgt 263

Which type of motivation comes from within a person and is driven by a feeling of accomplishment, achievement and/or sense of responsibility? Internal motivation extrincsic motivation Intrincsic motivation external motivation

Intrinsic motivation

Which of the following is NOT a way in which leadership can manage communication effectively? Creating Open Channels Setting Clear Expectations Establishing a Communication Plan Micromanaging Team Member

Micromanaging Team Member

As it relates to Emotional Intelligence, which of the following best describes self-awareness? Knowing the emotions of others Recognizing and understanding one's own emotions None of the above Understanding the causes of global issues

Recognizing and understanding one's own emotions

Which of the following is NOT a way in which Emotional Intelligence (EQ) can contribute to success? Conflict Resolution Technical Skills Development Effective Communication Improved Relationships

Technical Skills Development

What does multifactor productivity measure in a production process? The efficiency of labor in producing an output The total cost of all inputs required to produce an output How much of each input is needed to produce an output The combined efficiency of labor, capital, materials, and energy in producing an output

The combined efficiency of labor, capital, materials, and energy in producing an output

Which of the following best defines productivity? The total output produced in a production process The efficiency of a production process The profitability of an organization The amount of input used in a production process

The efficiency of a production process

Which of the following best defines partial productivity? The efficiency of a single input in producing an output The productivity of a specific process within a larger system The average productivity across all inputs in a production process The total amount of input required to produce an output

The efficiency of a single input in producing an output

Ability is described as a worker's knowledge, skills, and talent needed for the job. True False

True

By embracing feedback as a valuable tool for growth and improvement, leaders can enhance their own skills, foster a culture of continuous learning, and drive overall team success. True False

True

Reinforcement Theory is a theory that represents the belief that behavior is a function of its consequences. True False

True

When receiving feedback, one can avoid being perceived as defensive by asking clarifying questions to better understand and reflect before responding. True False

True

Which of the following are common security threats to information that managers face? None of the above Denial of service web server attacks and corporate network attacks Password cracking software and unauthorized access to PCs All of the above

All of the above

Which of the following best describes data that are formatted or structured in different ways? Processing Costs Data Variety Date Silo Acquisition Costs

Data Variety

What does the service-profit chain emphasize as a key factor in driving profitability? Employee satisfaction Product quality Market share Customer satisfaction

Employee satisfaction

Situational constraints are described as factors within an employee's control that affect job performance, such as resource availability, work environment, external conditions. True False

False

The Continuous Reinforcement Schedule describes a schedule in which consequences are delivered after a specified or average time has elapsed or after a specified or average number of behaviors has occurred. True False

False

What is one key benefit of developing Emotional Intelligence (EQ)? Improved ability to navigate human emotions and relationships Decreased communication skills Increased stress None of the above

Improved ability to navigate human emotions and relationships

Situational leadership involves adapting leadership style based on the readiness and maturity of followers. Which of the following statements best describes situational leadership? Providing the same level of guidance and support to all team members regardless of their readiness Focusing solel on providing autonomy to team members without offering guidance Maintaining a rigid leadership approach without considering the needs of individuals Adjusting leadership style based on the competence and commitment levels of team members

Adjusting leadership style based on the competence and commitment levels of team members

Which of the following is NOT a component of product quality? Reliable Durable Affordable Serviceable

Affordable

According to Expectancy Theory, people will be motivated to the extent to which they believe that: They will be offered attractive rewards Good performance will be rewarded Their efforts will lead to good performance All listed apply to the Expectancy Theory

All listed apply to the Expectancy Theory

A leadership development plan outlines the specific actions and steps an individual can take to enhance their leadership skills and capabilities. Select the component below that can be included in a leadership development plan. Self Assessment All listed are effective components of a leadership development plan Mentoring Training

All listed are effective components of a leadership development plan

Which leadership style is characterized by a leader who makes all decisions without consulting or involving others? Democratic leadership Laissez-faire leadership Autocratic leadership Transformational leadership

Autocratic leadership

Which of the following statements about inventory measures is NOT correct? Inventory turnover is the number of times per year that a company sells its average inventory. Average aggregate inventory is the total inventory at a specific point in time. Average aggregate inventory is the average overall inventory during a particular time period. Weeks of supply means the number of weeks it would take for a company to run out of its current supply of inventory.

Average aggregate inventory is the total inventory at a specific point in time.

Which of the following is NOT a characteristic of useful information? Timely Accurate Current Complete

Current

Which of the following is more costly to an organization? Data center systems: facilities in which the IT for any business, or company, houses and manages all of its data Enterprise software: common business applications Devices: equipment and hardware Communication services: internet, data, video and satellite spending

Data center systems: facilities in which the IT for any business, or company, houses and manages all of its data

Which of the following is NOT a recommended approach when giving feedback? Delaying feedback to provide time for reflection Creating a safe space for open communication Using the "sandwich" approach to structure feedback Being specific and objective about observed behaviors

Delaying feedback to provide time for reflection

The need for a leadership communication plan depends on the situation, competence and commitment of the employees. True False

False

Which of the following is a potential outcome of higher productivity? Increased inventory Increased profits Increased turnover Increased time off

Increased profits

Select the leadership style below that best describes leaders that are excessively hands-off and provide little guidance or direction. They may fail to provide necessary support, oversight, or clear expectations, leading to confusion, lack of accountability, and reduced productivity. Lack of Emotional Intelligence Laissez-Faire Autocratic Toxic

Laissez-Faire

Which of the following statements best describes the difference between leadership and management? -Leadership and management are interchangeable terms with the same meaning. -Leaders have a broader perspective and are concerned with the bigger picture, while managers are more hands-on and responsible for operational details. -Leadership is primarily focused on day-to-day operations and achieving short-term goals, while management inspires change and drives innovation. -Leadership involves planning, organizing, and coordinating resources, while management focuses on inspiring and influencing others.

Leaders have a broader perspective and are concerned with the bigger picture, while managers are more hands-on and responsible for operational details.

Productivity matters because higher productivity can result in the following: Decreased market share Lower wages and a lower standard of living Lower manufacturing costs Increased prices and slower service

Lower manufacturing costs

According to the Emotional Intelligence philosophies, which of the following best defines self-regulation? Ignoring one's emotions None of the above Expressing emotions loudly Managing and controlling emotions appropriately

Managing and controlling emotions appropriately

Which of the following is true regarding the factors that influence our behaviors? Personality is the sole determinant of our actions. Our behaviors are solely determined by our individual goals. Environment, experiences, values, and goals do not affect our behaviors. Our behaviors are guided by a combination of personality, environment, experiences, values, and goals.

Our behaviors are guided by a combination of personality, environment, experiences, values, and goals.

According to Equity Theory, which of the following components refers to the rewards employees receive for their contributions to the organization? Inputs Fairness Outcomes Motivation

Outcomes

Which of the following listed best describes the cost of accessing already-stored and processed information? Acquisition Costs Storage Cost Retrieval Cost Back-up Cost

Retrieval Cost

Select the approach to giving construction feedback which is best described by beginning the conversation with positive feedback, providing constructive criticism in the middle, and concluding with positive reinforcement. Specific Feedback Approach Active Listening Approach Timely Approach Sandwich Approach

Sandwich Approach

Which of the following is NOT an internal speech technique related to emotional intelligence? Self-Talk Self-Projection Mindfulness Self-Reflection

Self-Projection

Which of the following is NOT an external speech technique related to emotional intelligence? Empathetic Statements Active Listening Effective Communication Self-Talk

Self-Talk

Which of the following is NOT considered a best practice for effective leadership skills? Communication Vision and goal-setting Emotional intelligence Strict controls

Strict controls

Effective leadership styles encompass a range of approaches that can be tailored to different situations and individuals. Which leadership style listed below best describes a leadership style that inspires and motivates their followers to achieve extraordinary outcomes. Transformational Leaders Democratic Leadership Servant Leadership Transactional Leadership

Transformational Leaders