Quiz 4
A Six Sigma program has how many defects per million?
3.4
A manager tells her production employees, "It's no longer good enough that your work fall anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of
Taguchi concepts
Suppose that a firm has historically been achieving "three-sigma" quality. If the firm later changes its quality management practices such that it begins to achieve "six-sigma" quality, which of the following phenomena will result?
The average number of defects will be cut by 99.87%.
Which of the following statements regarding Arnold Palmer Hospital is false?
The hospital's high quality is measured by low readmission rates, not patient satisfaction.
Which of the following statements regarding "Six Sigma" is true?
The term has two distinct meanings-one is statistical; the other is a comprehensive quality system.
A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using
a Pareto chart
A fishbone diagram is also known as a
cause-and-effect diagram
A successful TQM program incorporates all of the following except
centralized decision-making authority
"Kaizen" is a Japanese term meaning
continuous improvement
The goal of inspection is to
detect a bad process immediately
Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a
flowchart
"Poka-yoke" is the Japanese term for
foolproof
When a sample measurement falls inside the control limits, it means that
if there is no other pattern in the samples, the process is in control
All of the following costs are likely to decrease as a result of better quality except
maintenance costs
Pareto charts are used to
organize errors, problems, or defects
What refers to training and empowering frontline workers to solve a problem immediately?
service recovery
Arnold Palmer Hospital uses which of the following quality management techniques?
Pareto charts flowcharts benchmarking Just-in-Time >>The hospital uses all of the above techniques.
Which of the four major categories of quality costs is particularly hard to quantify?
external failure costs
If a sample of parts is measured and the mean of the measurements is outside the control limits, the process is
out of control and the process should be investigated for assignable variation
Which of the following is not one of the major categories of costs associated with quality?
prevention costs appraisal costs internal failures external failures >>None of the above; they are all major categories of costs associated with quality.
