Quiz 6-10 (Test 2)

6) Kate and Ashley report their manager to HR because they feel that they were denied a promotion because of their age. They are both 29 and William was promoted and he is 45. They are claiming age discrimination. HR informs them that the law does not apply to them based solely on their age, because it does not A) permit business necessity as a ground to avoid a guilty verdict. B) protect younger workers. C) allow for jury trials. D) allow punitive damages. E) permit promotions based on performance.

B) protect younger workers.

5) ________ involves collecting information and providing feedback to employees about their behavior, communication style, or skills. A) Assessment B) Bench analysis C) Job description D) Negotiation E) Reimbursement

A) Assessment

1) Which of the following is true of voluntary turnover? A) It is initiated by the employee. B) It involves employees an organization would like to discharge. C) It could give rise to more legal consequences than involuntary turnover. D) It usually is a result of a violation of a company rule or misconduct. E) It is the last stage in progressive discipline.

A) It is initiated by the employee.

1) ________ is the degree to which a measure is free from random error. A) Reliability B) Validity C) Generalizability D) Utility E) Correlation

A) Reliability

10) Which of the following is true of employees terminating employment based on voluntary turnover? A) They include those who work too many hours as well as those who do not get enough work hours. B) They include only those working on an hourly-wage basis and not the salaried ones. C) Those who work on an hourly basis usually tend to leave due to working too many hours. D) Those employees who are salaried usually tend to leave due to lack of enough work hours. E) They exclude those who do not get enough work.

A) They include those who work too many hours as well as those who do not get enough work hours.

6) Every year managers are given targets for categorizing their employees' performance at the end of the year. The managers are allowed 5 percent at the top, 80 percent in the middle and then 15 percent at the bottom. This company is using A) forced distribution. B) the high/low ranking system. C) paired comparison. D) alternation ranking. E) simple ranking.

A) forced distribution.

4) The utility of any test generally ________ as the selection ratio gets lower. A) increases B) decreases C) remains the same D) becomes zero E) becomes negative Accessibility: Keyboard Navigation

A) increases

7) A ________ is defined dialogue initiated by one or more persons to gather information and evaluate the qualifications of an applicant for employment. A) selection interview B) focused group interview C) physical ability test D) cognitive ability test E) brainstorming session

A) selection interview

2) Which of the following is the first stage in the training design process? A) Ensuring employees' readiness for training B) Conducting a needs assessment C) Selecting training methods D) Creating a learning environment E) Evaluating training programs

B) Conducting a needs assessment

1) ________ involves development programs, courses, and events that are developed and organized by the company. A) Tacit knowledge B) Formal training C) Transfer of training D) Implicit learning E) On-the-job knowledge

B) Formal training

3) Which type of analysis is usually conducted first when performing a needs assessment in a training process? A) Task analysis B) Organizational analysis C) Person analysis D) High-leverage analysis E) Market analysis

B) Organizational analysis

4) ________ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others). A) Structural fairness B) Outcome fairness C) Procedural fairness D) Process fairness E) Task fairness

B) Outcome fairness

9) In which phase do employees receive language training and an orientation to the new country's culture and customs? A) On-site phase B) Predeparture phase C) Postdeparture phase D) Repatriation phase E) Offshore phase

B) Predeparture phase

9) With its strong emphasis on mentoring and cross-functional training, employees at SocialByte can readily take on more responsibility and move up in the organization. SocialByte's ________ is considered a model for other companies in the sector. A) advancement corps B) bench strength C) employee mobility D) talent reserve E) skills pool

B) bench strength

5) Presentation methods are most effective for A) developing specific skills or dealing with interpersonal issues on the job. B) conveying new facts and different philosophies. C) applying learned capabilities on the job. D) sharing ideas and experiences and getting to know one's strengths and weaknesses. E) enhancing communication and developing a peer network.

B) conveying new facts and different philosophies.

10) The Americans with Disabilities Act A) protects individuals with physical disabilities, but not mental disabilities. B) does not require an organization to make accommodations that cause undue hardship. C) demands affirmative action to increase representation of minorities. D) does not require that employers make reasonable accommodation for individuals with disabilities. E) requires an organization to make all accommodations necessary to ensure that individuals with disabilities are represented in the organization.

B) does not require an organization to make accommodations that cause undue hardship.

8) When gathering information on performance, HR relies on ________ more frequently than any other group, because they will have the most accurate information. A) peers B) managers C) subordinates D) employees themselves E) customers

B) managers

9) With the ease of the Internet, it is not uncommon for individuals to copy skills from resume templates to make themselves look more attractive to a recruiter. Knowing this, Ed has created a test to see if what is on the candidate's application are real skills that the candidate has. Ed is testing ________ validity. A) criterion-related B) probabilistic C) predictive D) content E) concurrent

D) content

3) Globo Analytics Inc., a data analysis company, has modified its performance management system. Apart from training employees on their specific tasks, the trainers and managers help the employees become more aware of the overall goals of the company and how their individual performances influence the broader goals of the company. As a result of this, employees' performances have become more consistent with the organization's strategies, goals, and culture. This initiative of Globo focuses on the ________ criterion of performance management. A) consistency B) strategic congruence C) social D) acceptability E) risk avoidance

B) strategic congruence

8) Which of the following is the best example of reverse mentoring? A) New associates in a law firm are paired up for six weeks to share individual experiences and perspectives. B) The woman hired for the new position of Community Citizenship Manager offers in-house workshops on sustainability. C) A senior brand manager is partnered with a junior associate to gain insights into college students? responses to mobile marketing. D) A mid-level manager cycles through project roles in several departments to develop cross-functional expertise. E) Company directors hold monthly brown bag lunch sessions to gather input and feedback on key issues from line employees.

C) A senior brand manager is partnered with a junior associate to gain insights into college students? responses to mobile marketing.

7) In a typical progressive discipline program, which of the following should be the step taken before terminating an employee? A) Unofficial verbal warning B) Official written warning C) Last chance notification D) Threat of suspension E) Right to go to arbitration

C) Last chance notification

1) ________ is the means through which managers ensure that employees' activities and outputs are congruent with the organization's goals. A) Performance standardization B) Performance budgeting C) Performance management D) Performance indicator E) Performance dampener

C) Performance management

5) ________ focuses specifically on the methods used to determine the outcomes received. A) Outcome justice B) Interactional justice C) Procedural justice D) Result justice E) Input justice

C) Procedural justice

6) Southpoint is about to declare bankruptcy and has asked customers, owners, and coworkers to serve on a committee so that the concerns of all affected groups are heard. This follows the guidance of which procedure? A) Bias suppression B) Correctability C) Representativeness D) Ethicality E) Consistency

C) Representativeness

2) Which of the following is an example of using performance management to fulfill an administrative purpose? A) Define the results, behaviors, and, to some extent, employee characteristics that are necessary. B) Develop employees who are effective at their jobs. C) Use performance appraisal to make decisions such as pay raises, promotions, retention-termination, layoffs, and recognition of individual performance. D) Identify employees' strengths and weaknesses and link employees to appropriate training and development activities. E) Confront employees with their performance weaknesses.

C) Use performance appraisal to make decisions such as pay raises, promotions, retention-termination, layoffs, and recognition of individual performance.

2) The ________ is a measure of the degree to which two sets of numbers are related. A) utility score B) standard deviation C) correlation coefficient D) validity score E) generalizability coefficient

C) correlation coefficient

7) As a manager, Jorge wants to find out the impact of his company's behavior-modeling training program on his employees' communications skills. The ________ evaluation design is necessary for this purpose. A) pretest/posttest B) time series C) pretest/posttest comparison group D) pretest only with comparison group E) posttest only

C) pretest/posttest comparison group

5) The extent to which a performance measure gives guidance to employees about what is expected of them is called A) reliability. B) validity. C) specificity. D) acceptability. E) strategic congruence.

C) specificity.

5) The ________ allows an individual filing a complaint to have a jury decide whether he or she may recover punitive damages (in addition to lost wages and benefits) for emotional injuries caused by discrimination. A) Civil Rights Act of 1871 B) Age Discrimination in Employment Act C) Americans with Disabilities Act D) Civil Rights Act of 1991 E) Civil Rights Act of 1964

D) Civil Rights Act of 1991

2) Which of the following happens during goal setting in the career management process? A) Employees identify the steps and timetable to reach their goals. B) Companies identify the resources that employees need to reach their goals. C) Companies provide assessment information to identify the interests and values of the employees. D) Companies ensure that the employees' goals are specific and measurable. E) Employees identify opportunities and needs to improve.

D) Companies ensure that the employees' goals are specific and measurable.

4) Pedro has been attending lectures by business experts on how to provide excellent customer service and increase his knowledge of business practices. Which of the following trends is he using? A) Personality tests B) Action plans C) Focus interviews D) Formal education programs E) Reality checks

D) Formal education programs

3) ________ is the process in which employees develop short- and long-term development objectives. A) Succession planning B) Self-assessment C) Stretch assignment D) Goal setting E) Action planning

D) Goal setting

10) Harriet wants all of her team members to receive a raise, so she gives them all a high rating. Which of the following errors is she falling prey to? A) Halo B) Contrast C) Central tendency D) Leniency E) Similar to me

D) Leniency

6) Ursula wants to evaluate her training. She creates some affective outcomes. What is she trying to measure? A) The acquisition of knowledge B) Behavior skills C) Company payoffs D) Motivation E) The economic value of training

D) Motivation

8) An example of an expatriate is a A) U.S. citizen working for a Japanese firm in the United States. B) Japanese citizen working in Japan for a Japanese firm. C) person born in Germany but currently a U.S. citizen working in the United States. D) U.S. citizen working for a U.S. firm in Germany. E) person born in the United States and currently a Japanese citizen working in Japan.

D) U.S. citizen working for a U.S. firm in Germany.

4) If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on A) communicating the purpose of the training programs to employees. B) emphasizing that learning is under employees' personal control. C) communicating why employees were asked to attend training. D) encouraging employees to give feedback to each other. E) providing remedial training.

D) encouraging employees to give feedback to each other.

7) A(n) ________ is an experienced, productive senior employee who helps develop a less experienced employee. A) apprentice B) intern C) trainee D) mentor E) protégé

D) mentor

9) The two primary sets of people in an organization who affect an individual's job satisfaction are A) subordinates and supervisors. B) supervisors and customers. C) co-workers and subordinates. D) supervisors and co-workers. E) subordinates and customers.

D) supervisors and co-workers.

8) The "direct threat" clause is a part of the A) Civil Rights Act of 1871. B) Rehabilitation Act of 1973. C) No-FEAR Act. D) Lloyd-La Follette Act. E) Americans with Disabilities Act.

E) Americans with Disabilities Act.

3) Which of the following groups is most likely to file a suit based on reverse discrimination claims? A) Racial minorities B) Homosexuals C) Older workers D) Women E) Caucasians

E) Caucasians

6) ________ are the relationships, problems, demands, tasks, and other features that employees face in their jobs. A) Job specifications B) Job evaluations C) Job designs D) Job redesigns E) Job experiences

E) Job experiences

10)________ is the process of identifying and tracking high-potential employees. A) Career management B) Talent management C) Action planning D) Resource planning E) Succession planning

E) Succession planning

1 How will you know if Fish and Bait has chosen to focus on traditional career paths for its employees? A) The paths are boundaryless. B) The paths follow a nonlinear path. C) The paths consist of movements that follow a spiral pattern. D) The paths consist of career moves across different fields. E) The paths consist of a series of steps in a linear hierarchy.

E) The paths consist of a series of steps in a linear hierarchy.

7) Which of the following is true about the results approach to performance management? A) The results approach relies primarily on a combination of the attribute and results approaches to performance measurement. B) The results approach virtually eliminates problems of leniency, central tendency, and strictness. C) The techniques of the results approach usually have very little congruence with the company's strategy. D) The results approach is usually highly unacceptable to both managers and employees. E) The results approach minimizes subjectivity, relying on objective, quantifiable indicators of performance.

E) The results approach minimizes subjectivity, relying on objective, quantifiable indicators of performance.

4) Which performance management evaluation criterion reflects the extent to which a performance measure assesses all the relevant—and only the relevant—aspects of performance? A) Reliability B) Strategic congruence C) Acceptability D) Specificity E) Validity

E) Validity

10) An important part of the onboarding process is to explain the history, values, and mission of the company. The ________ step is necessary for employees to understand where they work and their role in the success of the company. A) clarification B) compliance C) compensation D) connection E) culture

E) culture

8) Sylvia was about to leave the company because the job was too easy and not challenging her skills. Her manager approached her with a new project that she would be solely responsible for. This decrease in her job dissatisfaction was the result of A) job transfer. B) job rotation. C) job evaluation. D) job enlargement. E) job enrichment.

E) job enrichment.

3) Three people were chosen from a pool of 14 people tested. This is an example of a ________ ratio. A) break-even B) furlough C) retention D) turnover E) selection

E) selection

2) The employment-at-will doctrine A) has become more influential in recent years. B) has more legal consequences in voluntary turnover than in involuntary turnover. C) implies that a person may leave an organization at will despite an existing contract. D) allows employers to discharge people at will without sufficient reasons for the discharge. E) states that in the absence of a specific contract, either party could sever the employment.

E) states that in the absence of a specific contract, either party could sever the employment.

9) Appraisals that involve collecting subordinates' evaluations of a manager's behavior or skills are known as A) 360-degree feedback. B) screening interviews. C) peer review. D) social performance. E) upward feedback.

E) upward feedback.