Quiz 6

External failure costs

A cost that arises when a defect is discovered after the customer receives a service or product is/are:

Plan, Source, Make, Deliver, Return.

The SCOR Model is one of the more recognized methods for integrating supply chains and measuring trading partner performance. What are the five process categories of the SCOR Model?

Quality

The ability of a product or service to meet a consumer's expectations is known as

Define, Measure, Analyze, Improve, Control

What are the 5 steps of the Six Sigma Improvement Model?

Supply Chain Operations Reference

What does SCOR stand for?

Recycle

Which of the following is NOT in the SCOR model? Plan Source Return Recycle

Involvement

Which of the following is a commonly used TQM principle? Time Timely Involvement Complete Accurate Responsive

Responsive

Which of the following is not a dimension of quality (product)? Performance Reliability Durability Responsive Features Aesthetics

Appraisal Costs

Which quality cost category best describes the costs associated with performing a quality audit to find potential quality related problems?

Internal Failure cost

With respect to Costs of Quality, this type of cost arises when a defect is discovered in the factory and is fixed before it reaches the consumer.

Reliability

___________ is a measure of the percentage of time a system or product operates successfully.

Benchmarking

____________ is a process whereby companies compare their practices and performance measurements to those of other companies.

0.769

A Process has 3 steps, what is the reliability of the system if the reliability of each step is as follows: 0.91, 0.95, 0.89 0.744 0.865 0.762 0.879 .0901 0.655 0.769 0.861 0.705 0.838