Quizzes-Exam 2
Given the following standards, calculate the number of full-time equivalents (FTE) needed: One FTW: 480 minutes per work day Work standard: 30 minutes per request Volume per day: 40 requests FTE needed: ________
2.5
The plural executive is______
A body such as a organizations board of directors that exercises authority over the organizations management
All of the following statements about diversity training are true, EXCEPT:
Anecdotal evidence suggests that the use of outside providers of diversity training programs is less effective than those presented by the organization's staff.
The budget category that cannot be cut or reduced is ______
Computer software licensing agreements
The budget category that cannot be cut or reduced is_______.
Computer software licensing agreements
Planning constraints are similar to which aspects of the clientele network?
Controllers
The ad hoc committee is created for the express purpose of:
Dealing with one issue and disbanding when that issue is resolved
Direct expenses include all of the following EXCEPT
Equipment depreciation
An adequate training objective includes all of the following, EXCEPT:
Error penalty
For the decision maker who must overcome personal preference to make an impartial decision, which of the following is the most effective tool
Factor analysis matrix
True/ False: Employee training and staff development are helpful overall but have little effect in changing behavior to meet the needs of the organization
False
True/False: An ad hoc committee and a task force differ from each other in that one is a temporary arrangement and the other is essentially permanent.
False
True/False: An organization can usually successfully forbid any full-time employee to engage in outside business or financial activities of any kid.
False
True/False: Employee training and staff development are helpful overall but have little effect in changing behavior to meet the needs of the organization.
False
True/False: In milestone budgeting, the budget periods are usually divided into equal cycles throughout the project (e.g., three-month periods).
False
True/False: It is an essential requirement of any committee that its members never attempt to exercise line authority over others.
False
True/False: It is difficult to detect e-mail abuse by employees because an individual's business e-mail is private.
False
True/False: It is necessary to use temporary help services as sparingly as possible because they always represent excess cost.
False
True/False: Temporary agency employees may be retained on the job for up to one year without difficulty.
False
True/False: The best type of maintenance and repair plan for a department with mix of new and older equipment is the fee-for-service plan.
False
True/False: The best type of maintenance and repair plan for a department with mix or new and older equipment is the fee-for-service plan.
False
True/False: in milestone budgeting, the budget period are usually divided into equal cycles throughout the project
False
The authority associated with staff employees is termed_____
Functional authority
The authority associated with staff employees is termed______.
Functional authority
"To process discharge summaries within eight hours of receipt of dictated report" is an example of which type of plan?
Functional objective
Active employee participation in conducting the business of the organization can be encouraged by _________.
Getting employees together occasionally to solicit their observations and to brainstorm ideas.
Which of the following is ordinarily NOT covered during a general orientation to the organization?
How to file claims under the organizations health insurance program
The approach to budgeting in which the financial database of the immediate past year is increased by some given percentage for the coming year is termed ________.
Incremental budgeting
The approach to budgeting is which the financial database of the immediate past year is increased by some given percentage for the coming year is termed _______.
Incremental budgeting
The training method in which an employee is given job assignments in a variety of work assignments in a planned sequence is termed _____.
Job rotation approach
Functional objectives typically include all of the following, EXCEPT:
Motivational Statements
Which of the following wage and salary consideration is an impersonal cost?
Number of years in job
Which of the following wage and salary considerations is an impersonal cost?
Number of years in job
When a manager needs to make decisions in rapid, continuous, real-time circumstances, the most effective decision-making tool is usually
OODA Loop
When a manager needs to make decisions in rapid, continuous, real-time circumstances, the most effective decision-making tool is usually _____
OODA loop
"All occupational therapy personnel will be licensed and register. Recent graduate or therapists from foreign countries may treat patients but they must be supervised by a licensed and certified occupational therapist who countersigns their patient care plans and progress nots" is an example of which type of plan?
Policy
"All occupational therapy personnel will be licensed and registered. Recent graduate or therapists from foreign countries may treat patients but they must be supervised by a licensed and certified occupational therapist who countersigns their patient care plans and progress notes" is an example of which type of plan?
Policy
Which characteristic of effective plans gives the employee team immediate motivational feedback?
Precise plans
Once the goals to be attained have been established, ________ must be developed- that is, the assumptions must be identified, stated, and used consistently.
Premising
once the goals to be attained have been established, ____________ must be developed-that is, the assumptions must be identified, states, and used consistently.
Premising
A team composed primarily of ran-and-file employees may legally engage in_______.
Pursuit of work-simplification or methods improvement projects
Typical philosophical premises in healthcare planning include all of the following EXCEPT:
Requirements for reimbursement practices
The practice of having an employee report to two different managers is referred to as______.
Split reporting
An acute care hospital has received a major grant for a five-year research project in neighborhood healthcare services. The continuance of the research project after the five years is uncertain. The most likely pattern of organization for the research project is_____.
Temporary departmentation
An occupational therapy group develops a pattern of departmentation for home care services based on catchment area requirements. This is an example of departmentation by________.
Territory
Which of the following is NOT true for temporary departmentation?
The life of a temporary department must not extend longer than six months.
The standard classification of expenditures and other budget transactions is called _______.
The uniform code of accounts
The standard classification of expenditures and other budget transactions is called_____.
The uniform code of accounts
Internal Revenue Service (IRS) guidelines defining an independent contractor state that_______
The using organization decides whether a particular service provider is an employee or an independent contractor
All of the following situations generally involve a wide span of management, EXCEPT:
The work group is decentralized
In the decision-making process, critical, nonprogrammed, root decisions are made b-
Top-level management
True/False: Incremental decisions do not usually involve in-depth evaluation of goals, policies, or underlying philosophy?
True
True/False: A committee can never take place of individual managers who accept specific responsibilities and exhibit leadership.
True
True/False: A disadvantage of committees is the committee that continues to exist and to meet long after its basic charge has been fulfilled and it has outlived its usefulness.
True
True/False: A health information manager chooses off-site commercial storage for hard copy records and eliminates the space and staffing associated with in-house storage. This is an example of root decision making.
True
True/False: A team is ordinarily seen as less formal or structured than a committee, although it is possible for each to exist for a specific purpose.
True
True/False: An advantage of committee activity is that the situation of shared thinking may lead to a better decision than might be reached by an individual.
True
True/False: Any employee, professional or otherwise, is more likely to contribute to short-term turnover if he or she has not been adequately oriented.
True
True/False: Contract management of a service may involve the provision of management only or the entire service, including all involved employees.
True
True/False: In reviewing budget variances for the current budget year, a manager would give special attention to a line item that is over budget for the review period as well as over budget for the year.
True
True/False: Incremental decisions do not usually involve in-depth evaluation of goals, policies, or underlying philosophy.
True
True/False: Rank and file employees have input in decision making through collective bargaining representatives, as specified in the collective bargaining agreement.
True
True/False: Some important and highly disruptive effects on teams occur because most rewards and compensation systems focus on individual effort rather than on team performance.
True
True/False: Telecommuting may not be appropriate for an employee who copes only marginally with the absence of traditional supervision.
True
True/False: The Stark Law is federal legislation that makes it illegal for physicians to refer Medicare or Medicaid patients to other providers in which they hold a financial interest.
True
True/False: There is always a chance that a team composed of mostly rank-and-file employees could be considered an illegal labor organization.
True
True/False: a committee can never take the place of individual managers who accept specific responsibilities and exhibit leadership
True
True/False: a disadvantage of committees is the committee that continues to exist and to meet long after its basic charge has been fulfilled and it has outlived its usefulness.
True
According to straightforward interpretation of most organizations' codes of conduct, which of the following does not constitute an ethical violation?
Using one's own cell phone to place personal calls at one's work station during lunch hour
According to straightforward interpretation of most organizations' codes of conduct, which of the following does not constitute an ethical violation?
Using ones own cell phone to place personal calls at ones work station during lunch hour
an ad hoc committee is created for the express purpose of:
dealing with one issue and disbanding when that issue is resolved
active employee participation in conducting the business of the organization can be encouraged by_____
getting employees together occasionally to solicit their observations and brainstorm ideas.
All of the following are external mandates for training programs, except
mission and values statement of the organization
The planning approach usually associated with budgeting is
overaim
An acute care hospital has received a major grant for a five year research project in neighborhood healthcare services. The continuance of the research project after the five years is uncertain. The most likely pattern of organization for the research project is________.
temporary departmentation
Internal Revenue Service (IRS) guidelines defining an independent contractor state that:
the using organization decides whether a particular service provider is an employee or an independent contractor
According to straightforward interpretation of most organizations' codes of conduct which of the following does not constitute an ethical violation?
using ones own cell phone to place personal calls at ones work station during lunch hour