Rat 9
In an enterprise system, the integrated software modules that focus on labor costs and job skills are related to ________.
A. human resources
When demand for a product mistakenly gets distorted as it passes across the supply chain, it is called a ________.
B. bullwhip effect
An example of ________ includes someone taking out a loan and then being sold a checking account as well.
B. cross-selling
The acronym CRM stands for ________.
B. customer relationship management
A supply chain ________.
B. links suppliers, manufacturing plants, distribution centers, retail outlets, and customers
Which of the following is NOT a challenge to the implementation of an ERP?
C. Dramatic reductions in inventory costs and order to delivery time
Determining the revenue produced by a customer and comparing the revenue to the expenses of acquiring and taking care of the customer is called ________.
C. customer lifetime value
A ________ chain is a network of organizations for obtaining raw materials.
E. supply
Enterprise systems include ________ tools for analyzing overall organizational performance.
B. analytical
One downside to complex enterprise software occurs when it ________.
D. degrades system performance
Analytical CRM includes applications that ________.
E. analyze customer data for improving business performance
According to Panorama Consulting Solutions, in 2018, the average time to implement an ERP project is approximately ________.
A. 17.4 months
________ avoid the problem of having databases in areas such as finance, human resources, sales and marketing, and manufacturing that are not capable of sharing information.
A. Enterprise resource planning (ERP) systems
Some ERP vendors include in-memory-computing technology that provides ________ tools for ad hoc analysis, what-if scenario analysis, and machine learning that analyzes very large data sets.
A. business intelligence
The ________ strategy focuses on having components arriving exactly at the time they are needed.
A. just-in-time
According to your reading, Coca-Cola implemented an SAP enterprise system to overcome a ________.
A. lack of standard, companywide business processes
A comprehensive CRM package contains modules for ________ and _______ relationship management.
A. partner; employee
In an enterprise system, the integrated software modules that focus on return requests are related to ________.
A. sales and marketing
Enterprise applications include high ________, making it difficult to change vendors.
A. switching costs
Unfortunately, enterprise applications fail to meet expectations ________ percent of the time.
B. 44
Which statement below best describes an enterprise system?
C. Large scale software that encompasses a whole company across many departments and business functions.
In an enterprise system, the integrated software modules that focus on cash management and forecasting are related to ________.
C. finance and accounting
A supply chain management system using a(n) ________ model bases production schedules on forecasts.
C. push-based
What is a touch point?
D. A method of interaction with a customer
Enterprise applications have drawbacks mainly because they ________.
D. are very expensive to purchase and implement
In an enterprise system, the integrated software modules that focus on production capacity are related to ________.
D. manufacturing and production
A supply chain management system using a(n) ________ model bases production schedules on actual customer orders.
D. pull-based
Managers often maintain a(n) ________ as a buffer during unforeseen events.
D. safety stock
How do information systems support the activities in a supply chain?
E. By reducing inventory levels
A(n) ________ makes values from a central database available for applications that support all of an organization's internal business activities.
E. enterprise resource planning (ERP) system
