RST 255 Test 4

Any ethical apology begins with

Acknowledgement that an offense has occurred

which is a true statement

Conflict can promote personal and relational growth

Being aware of the emotions of the other party is critical in which stage of the Principled Negotiation Model?

Separate the people from the problem

__________________ believes every human has inherent dignity and has human rights.

UN deceleration of human rights

How can you fight ethnocentrism?

You are able to fight ethnocentrism by exposing people to multiple different cultures, that they are unfamiliar with. It is important to highlight things such as rituals and practices. Highlighting things like this can benefits the success of other societies.

power distance is described

a term to describe acceptance of inequality between social classes

Dirk admits that he overreacted during the meeting. He is engaged in which conciliatory conflict management tactic?

acceptance of repsonsibility

which conflict style reflects a low concern for self and a high concern for others

accommodating

benevolent paternalistic leadership has much in common with

all of the above

responsible leaders

all of the above

which is a true statement about aggressive behavior

all of the above

which is a true statement about dysfunctional conflict

all of the above

which is a true statement about toxic leadership

all of the above

which is a universal human right according to the UN deceleration of human rights

all of the above

which of the following is a source of organizational conflict

all of the above

which of the following is true of benevolent paternalistic leadership

all of the above

in authentic leadership, ___________ described the process of remaining objectives when receiving information

balanced processing

admitting our duties to followers is key to meeting which ethical leadership challenge

challenge of repsonsibility

Which conflict style usually produces the best opportunity for agreement and usually proves to have successful results?

collaboration

Diago is scheduled to get an award for his performance at work but is nervous that this honor will separate him from the rest of his group. Diago apparently puts a high value on

collectivism

all of the following are characteristics of cosmopolitan except

commitment to free trade

all of the following were identified as characteristics of servant leaders except

commitment to the accumulation of personal power

if heather likes to produce rapid results and prod her co workers in the process her conflict style might be considered

competing

________ leadership behavior serves both the organization and follower

constructive

transactional leaders rely on which two factors

contingent reward and management by exception

what is the first step in keeping negative emotions from getting out of control during conflicts

cool down

outline specific steps you can take to manage your emotions in a conflict situation

cool down, slow down, engage constructively.

_____ considered themselves to be citizens of the world

cosmopolitans

Jane always felt she had a larger world-view than her peers. She was always concerned about the needs of developing nations and she held deep empathy for people in need of global justice. Jane could be described as:

cosmopolitian

which of the following is a part of the definition of conflict

dependence on one another

Alan criticized his secretary because he cant criticize his boss. This is an example of

displaced aggression

practicing_____ means going along with local ethical rules and cutoms

ethical relativism

______ is viewing the world from our groups culture point of view

ethnocentrism

___ is viewing the world from our cultural group's point of view, which makes our customs and values the standard by which the rest of the world is judged.

ethocentrism

alex knows that he should have a gift for him. Alex and his business partner are demonstrating which foundation moral value

fairness/reciporcity

Those who display a high level of moral reasoning are more likely use a compromise conflict style.

false

Treating some followers better than others is a failure to meet the challenge of information management

false

copyright laws are more common in collevtivist societies than in individualistic societies

false

in "quid pro quo" sexual harassment, victims claim that they have to work in hostile working conditions

false

servant leaders rely on positional power when making decisions

false

transformation leaders avoid transaction leadership tactics

false

all of the following are elements of worldliness except

feeling pity for the less fortunate

All of the following are part of a unproductive conflict except

focus on solving the problem

members of _____ cultures are more likely to put money away in long term savings plans

future orientation

Which set of global standards is based on corporate codes of conduct?

global business standards codex

in______ cultures, leaders are honored as special classes of people

higher power distance

which virtue acknowledges the shortcomings of our own culture

humility

why can we expect more conflicts in the future?

increase in innovation, globalization and reliance.

which is a personal cause of aggression?

inflated self esteem

which type of bad leader only cares about her/his immediate followers

insular

which type of bad leader is unable to control his/her desires

intemperate

what was the fundamental principle laid out by the caux principles for NGO

intergrity

refusing to acknowledge a coworker when passing in the hall is an example of

invisibility

all of the following are true statements about servant leadership except

it is only practiced in the united states

_______ leaders are particularly skilled at manipulating others for their own gain

machiavellian

what is the greatest ethical danger posed by globalizaton

major corporations taking over all other business, losing competition.

____ refers to a cultural communities freedom or latitude to create its own rules

moral free space

which type of selfish leaders loves being the center of attention

narcissistic

why must good leaders be both ethical and effective

need to be able to value and consider their groups needs, while still being able to be productive

Helene sits in her office and rarely interacts with her staff or provides direction. She is demonstrating which leadership dimension?

passive avoidant

what is a negative outcome of leaders having too much power

possible corruption

all of the following are signs of a dysfunctional conflicts except

problem focus

all of the following are associated with servant leadership except

public speaking

Modest dress is emphasized in many Middle Eastern cultures. This reflects which foundational moral value?

purity/sanctity

Employees at the ABC Corporation honor promises to suppliers, even if they don't have a written contract. This reflects which principle of the Global Business Standards Codex?

reliability principle

offering o repair the damage takes place in which element of an effective apology?

reparations

People knew Ricardo cared deeply for them. He was known for putting other's needs above his own, even if it came at a cost. Ricardo's leadership style might best be described as:

servant leadership

according to ____ theory, followers emulate the ethics of their leaders

social learnfing

which theory helps explain why and how organizational leaders exert so much influence over the ethical behavior of followers?

social learning theory

which type of destructive leadership behavior benefits subordinates at the expense of the organization

supportive disloyal behavior

compare and contrast transformational leadership and servant leadership theories

transformational : cause a lot of change, can change followers in to leaders. although, servant leadership serves other peoples needs before anything, but still can have a positive change.

Stefanie had a way of empowering her staff. If a problem arose, Stefanie dealt with the issue head on while also inspiring those around her. Stephanie is an example of a:

transformational leader

The abs corporation routinely releases information about its operations in all of its host countries. The company is fulling which principle of the global business standards codex?

transparency principle

Followers can become too dependent on their transformational leaders.

true

according to the caux principles, nonprofits have to be MOST concerned about integrity.

true

constructive leadership behavior is much more common than destructive leadership behavior

true

impulsive, selfish people are often identified as leaders by others

true

organizations in collectivist societies are more likely to hire based on family connections and friendships

true

servant leadership is accepted by members of many different cultures

true

task oriented conflicts can become dysfunctional if they last too long

true

the least effective leaders are passive avoidant

true

unproductive conflicts are marked by escalation and avoidance

true

Spreading malicious rumors or gossip about a supervisor is an example of which type of aggressive behavior?

verbal active indirect