Safety Exam Mr. Hudson It

You have responded to a call from a customer who is having problems with his computer. After troubleshooting the problem, you discover the switch on the power strip was off. After switching it on, all of the components and their functionality return to normal. Which of the following is the BEST way to explain the solution to the customer?

"I found this power strip switch in the off position. Now that it's on, it looks like everything is working. It appears as though that was the problem. Can you confirm that the problem has been resolved?"

You are an IT technician for your company. A coworker calls your department and asks for help fixing his malfunctioning internal Blu-ray drive, which he installed himself. When you arrive, you unplug and then open the employee's computer. As you begin to examine his computer, the employee begins to describe the steps he has taken to install and troubleshoot the issue on his own. You examine all of the connectors and discover that the employee forgot to connect the Blu-ray drive's power cable. Your initial thought is, "How stupid can this guy be?" but you restrain from making any comments. At that moment, another coworker calls your cell phone. The ringing of the phone distracts your thoughts, and while the owner of the computer is still explaining the troubleshooting steps already completed, you quickly connect the power to the device and close the computer. A quick test determines that the device is now working. Which of the following professionalism principles is the technician failing to follow? (Select TWO).

Actively listening Avoiding being judgmental

Which of the following are safe methods of lifting heavy objects? (Select TWO.)

Bend your knees with your back straight. Lift with your legs.

Who needs to approve a change before it is initiated? (Select TWO.)

Client or end user Change board

ESD is bad, but there are a number of steps that you can take to reduce the risk of ESD when you're working on a PC system. (Select Two)

Discharge yourself before you touch any PC component. Use a static mat that allows you to equalize the electrical potential between you and the PC system.

Timothy works in the graphic arts departments and has received approval to upgrade his video card. The card has arrived, and you are ready to begin the upgrade. To ensure your personal safety, which of the following should you do FIRST?

Disconnect power.

To improve the safety of your location and to comply with regulations regarding work environments with hazardous materials, you have been assigned to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop. How should you obtain these documents?

Download them from the chemical manufacturer's websites.

You work for a store that sells and repairs computers. Due to the room's layout, while repairing computers, you must walk from one side of the carpeted room to the other frequently. Which of the following would BEST protect you from static electricity buildup?

ESD wrist strap

What is your top priority when responding to emergencies and hazardous situations?

Ensure the safety of people in the area.

Your U.S.-based company has recently purchased an old office building where employees are being assigned to work. As you are setting up the employees' desktop computers, you come to one location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop computers have three-prong cords. Which of the following is the BEST way to proceed with that particular desktop computer?

Find a different outlet that uses three prongs.

Of the following choices, which action could be most physically harmful to you?

Looking into the end of a fiber optic cable.

To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (Select TWO.)

Metal area on the computer case Anti-static mat

Which of the following components requires special disposal procedures to comply with environmental guidelines?

Notebook battery

Which of the following will help reduce the threat of static discharge when working on computer hardware? (Select TWO.)

Remain in physical contact with the server chassis at all times. Store unused components in static shielding bags.

The fan in a 450-Watt power supply is malfunctioning. What action should you take?

Remove and replace the power supply.

As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions. Which of the following is the BEST way to address the situation?

Tactfully explain the problem without accusing or judging the customer.

A user calls her organization's help desk to request help connecting to a network server. The Help Desk technician visits her desk to resolve the issue. Once there, the technician uses the user's telephone to call his girlfriend. Even though the technician solves the problem, the call lasts the entire time the technician is at the user's desk. Which of the following mistakes did the technician make?

The technician should not have used the user's telephone for a personal call.

A Help Desk technician receives a call from a user who is unable to download new messages from the company's email server. The technician tells the user to open a command prompt, ping the email server, and check the SMTP and POP3 server IP addresses. Which of the following mistakes did the technician make?

The technician used jargon that the user probably didn't understand.

You work for a large company that has over 1000 computers. Each of these computes uses a wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries. When these batteries can no longer power the intended device, you must decide what to do with them. Unless otherwise dictated by your local authorities, which of the following would be the EASIEST way to deal with these batteries?

They can be thrown in the trash.

Your company has a plan in place to upgrade each employee's laptop computer to a newer model every three years. As a result, you often have old laptop batteries. Unless otherwise dictated by your local authorities, which of the following is the BEST way to deal with these types of batteries?

They must be recycled.

What is the purpose of an MSDS?

To document how to safely handle and dispose of hazardous materials.

As a PC technician, ESD is your worst enemy. T/F

True

You should store your components in static shielding bags. T/F

True