Salesforce Practice Exam

A Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record. What reason should the System Administrator give for why this is occurring? A. This is a System Audit field and it is Read-Only for existing records. B. This user does not have Edit permissions on the Account object. C. This field is Read-Only in Field-Level Security settings. D. This field is defined as Read-Only on the Page Layout.

A

A System Administrator cannot share a report folder. What is a possible reason? A. The folder is private. B. The reports in the folder are already shared with other users. C. The reports in the folder only reference custom objects. D. Folder Sharing is not enabled for the Org.

A

A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range. What occurs as a result of this scenario? A. The user will be unable to log in at all. B. The user will be able to log in without activating the computer. C. The user will be able to log in after answering one security question. D.The user will be able to log in after the computer is activated.

A

At Universal Containers, the sales managers would like Opportunities that have NOT been updated in the past 30 days to automatically be flagged. How should a System Administrator implement this requirement? A. Create a formula field to calculate the time since last update and display an image of a red flag if it meets the defined criteria. B. Add a formula to the default value of the Last Modified Date field to turn the text red if the record meets the criteria. C. Add a formula to the default value of the Opportunity name field to turn the background red if the record meets the criteria. D.Create a formula field to show the Last Login date of the Owner and display an alert message if it meets the defined criteria.

A

Cloud Kicks has a new program where customers can schedule time to come try on shoes and hang out with cats. The program only allows 3 participants per day due to the limited number of cats available. The Administrator has been asked to send an email reminder to the scheduled participants the night before their planned visit. How should the administrator send the emails each night? A. Use Time Based Workflow Rules B. Use Batch Apex C. Use Process Builder to send emails D.Use a Scheduled Flow

A

How should a Chatter user send a message to another Chatter user that cannot be viewed by anyone else? A. Post a Private Message to the recipient. B. Use #secret to send the message to the recipient. C. Use @mention to include the recipient within the message. D.Post a Message to Record owner.

A

The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days. Where should the System Administrator change the password expiration period for these users? A. Profiles assigned to the Users B. Roles assigned to the Users C. Permission Sets assigned to the Users D. Individual User records

A

Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes. What method should the System Administrator use? A. Data.com Clean B. Report Exports C. Mass Update Addresses D.List View Inline Editing

A

Universal Containers wants to automatically assign a Task to account managers when a customer's agreement is about to expire. How should a System Administrator configure this functionality? A. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY(). B. Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY(). C. Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY(). D.Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY().

A

What should a System Administrator do to assign a Service Cloud Console license to a user? A. Enable Service Console in Support Settings. B. Clone the Sample Console and assign it to the user. C. Create a new Permission Set License Assignment. D. Enable Service Cloud User on the user record detail page.

A

Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means. Which two options should they consider? Choose 2 answers A. Generate Web-to-Case HTML code to add to the website B. Adding a link to a specified routing address for Email-to-Case C. Adding a link for Auto-Response Rules for Solutions D.Implement a Lightning Partner Community with Knowledge

A,B

Ursa Major Solar uses the following: · Private data access model for cases · Support agents, who own cases · Product specialists who occasionally need access to cases in their product line What are two actions that will allow the appropriate access in this scenario? Choose 2 answers A. Administrators configure pre-defined case teams and assignment rules. B. Case owners manually add product specialists to ad hoc case teams. C. A case escalation rule assigns ownership to product specialists. D.Case owners configure pre-defined case teams.

A,B

A user's profile can control which three settings? Choose 3 answers A. Record type assignment B. Security at the field-level C. Assigned apps D. Feature license assignment E.Locale settings

A,B,C

Universal Containers wants to collect Leads from their website in addition to Leads from their Partner Community. Which three options should the System Administrator use to track these two groups of Leads? Choose 3 answers A. Record Types B. Validation Rules C. Page Layouts D.Auto-Responses

A,B,C

Ursa Major Solar uses a validation rule to prevent invalid data. What are three conditions where this rule is used? Choose 3 answers A. When records are submitted using web-to-lead. B. When records are imported. C. When records are edited and saved by a user. D. When records are updated by a workflow rule. E.When records are deleted by a user.

A,B,D

A System Administrator wants to create a workflow rule and add two immediate actions to it. Which actions can be added in this situation? A. Field Update and Assign a Task B. Field Update and Refresh Dashboard C. Field Update and Send a Message D.Field Update and Create an Event

A,C

Ursa Major Solar's administrator created a new account record type, but when marketing users are creating new account records, they are unable to choose the new record type. What are two potential causes of this issue? Choose 2 answers A. The record type is disabled on the marketing user profile. B. The record type default setting is disabled. C. The record type is deactivated. D.The record type is disassociated from the page layout.

A,C

Ursa Major is onboarding 15 new employees in three weeks. The administrator needs to create user records in Salesforce without activating them. Which two methods allow the administrator to achieve this goal? Choose 2 answers A. Create a .csv file ensuring that IsActive = False, and use the data loader to insert. B. Schedule a Time-Dependent Workflow to create users in three weeks. C. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked. D.Create them with the User Import Wizard and ensure that Active is unchecked.

A,C

What are two Final Approval Actions in an Approval Process? Choose 2 answers A. Add an email alert. B. Create a chatter post. C. Send an outbound message. D.Call Apex.

A,C

What two valid assignee options should an administrator use to configure case assignment rules? Choose 2 answers A. User B. Public group C. Queue D. Case team

A,C

The admin at Universal Containers is creating a new Opportunity record type. Which three options must be populated by the admin? Choose 3 answers A. Page Layout assignment B. Profile assignment C. Picklist values D. Stage values E.Sales Process

A,C,E

Which two parameters are configured using Locale settings? Choose 2 answers A. First/Last Name and Date format B. Phone Number and Currency format C. Business Hours and Holidays D. Time and Number Display format

A,D

A Sales Director at Universal Containers wants Salesforce to record the date for the most recent update to the Opportunity Description field. How can a System Administrator help with this task? A. Create a workflow rule with an email alert that will email the Sales Director if Description is changed. B. Create a new date field and a workflow rule that will update the date if Description is changed. C. Give the Sales Director access to monitor the Last Modified Date field for Opportunity changes. D.Create a new "Monitoring" field and a workflow rule that will populate the date from the Last Modified Date field.

B

After enabling Lightning Experience, which additional step does the System Administrator need to take to allow select users with the Sales Rep Profile to access Lightning Experience? A. Add the "Lightning Experience User" permission to the Sales Rep's User record. B. Add the users to a Permission Set granting the "Lightning Experience User" permission. C. Update the Sales Rep Profile to include the "Lightning Experience user" permission. D.Add the "Lightning Experience User" permission to the Sales Rep's Roles.

B

An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact. What should the administrator do to accomplish this goal? A. Utilize the data loader to move the custom lead data. B. Map custom lead fields to custom contact fields. C. Map custom lead fields to standard contact fields. D.Utilize the lead conversion wizard to select the fields.

B

The administrator at Universal Containers is creating a flow with several steps. How can the admin check their work as they are developing the flow? A. Perform the same steps manually via the UI. B. Use the Debug tool in the flow builder. C. Use debug logs found in Setup. D.Use debug logs in the Developer Console.

B

The managers at Ursa Major Solar asked the administrator to quickly provide access to sales reports and dashboards. How can this be done? A. Build reports and dashboards. B. Search the AppExchange for free adoption report apps. C. Use the Salesforce Auto-Report Builder. D.Log a case to Salesforce Support.

B

Universal Containers decides to merge all Opportunities into a new Record Type. In preparation to use this single Record Type, what does the System Administrator need to do? A. Update the Opportunity Stages to values in the new Sales Process. B. Add the Record Type to all Users' Profiles or Permission Sets. C. Rename the old Record Types. D.Nothing, users will be able to use the Record Type.

B

Universal Containers decides to start using Opportunity Record Types to differentiate renewals from new business. The System Administrator is unable to create a custom Record Type for the Opportunity object. Which action will allow the System Administrator to create new Record Types? A. Change the Stage to a multi-select Picklist B. Create a new Sales Process C. Assign a permission set D.Create a new Page Layout

B

Ursa Major Solar has a private sharing model on opportunities. Leadership has asked the administrator to create a new custom object that will track customer payment information and will link to the opportunity. Only those users with access to the opportunity should be able to see the records on the new object. What should the administrator create to achieve this goal? A. A master-detail relationship with a criteria-based sharing rule B. A master-detail relationship with profile permissions C. A lookup relationship with a criteria-based sharing rule D.A lookup relationship with profile permissions

B

Ursa Major Solar has the following environment and requirements: · Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. · The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day. · The Sales Manager wants to report on various customer interactions. How should the administrator fulfill these requirements? A. Enter comments into the notes section on the account. B. Log a separate task, call, or activity on the account. C. Log a case on the account. D. Post customer interactions in Chatter on the account.

B

Users at Universal Containers (UC) adhere to the following process for expense reports: · Create the expense report. · Attach receipts in an Expenses app. · Send the report to the accountant to review and approve. An administrator needs to enable this app for Salesforce Mobile. What should the administrator consider from the User's perspective? A. A user can search Salesforce Records, attach receipts as photos, and approve records from Chatter. B. A user can create records, attach receipts as photos, and submit for approval. C. A user can create list views, attach receipts as photos, and submit records for approval. D.A user can utilize Search, create list views, and receive record push notifications from Chatter.

B

What standard object stores information about sales deals? A. Accounts B. Opportunities C. Products D.Assets

B

Which feature allows Universal Containers to require a value in a custom date field when the Opportunity Stage changes to Closing? A. Record Type B. Validation Rule C. Page Layout D. Dependent Picklist

B

Salesforce users at Universal Containers complain that global search returns too many records. Which two configurations should a System Administrator perform to help users manage search results? Choose 2 answers A. Specify the Keywords and include them into the object's search layout. B. Specify the Search Filter Fields for the object's search layout. C. Reduce the number of records displayed for each object in the Search Results page. D.Enable Sidebar Search Auto-Complete in the object's search settings.

B,C

Ursa Major Solar (UMS) is configuring the lead conversion process. Which two factors should UMS consider before setting up the process? Choose 2 answers A. Roll-up summary lead fields can be mapped to custom contact fields. B. Custom lead fields can be mapped to account, contact, and opportunity fields. C. Standard lead fields are automatically converted to account, contact, and opportunity fields. D.Custom lead fields can be mapped to custom object fields.

B,C

Which two objects have a standard relationship with Cases? Choose 2 answers A. Solutions B. Contacts C. Opportunities D.Leads

B,C

Ursa Major Solar needs to transfer records from one user to another user during a mass transfer of account records. Which two record types can be used for this transfer? Choose 2 answers A. Closed activities B. Closed cases C. Related custom object records D.Open cases

B,D

Which two features should the System Administrator use to assign ownership of a Lead to the appropriate product team using the custom Lead field Product Interest? Choose 2 answers A. Escalation Rules B. Queues C. Lead Teams D. Assignment Rules

B,D

After a recent restructure of its Sales Department, Ursa Major Solar is having issues with records being omitted in the new Opportunity Report. Which three questions should the administrator ask to research this issue? Choose 3 answers A. Have the owners of the records been frozen? B. Are records currently being shared with the sales manager? C. Did the sales manager start from a copy or clone of an existing report? D. Do the records the sales managers expect to see match the filter criteria? E.Do owners of all records have Roles and correct Territory Assignments?

B,D,E

A System Administrator creates a Workflow Rule that assigns a task to a support manager role when a case is escalated. The case owner is complaining about being assigned these tasks. What should a System Administrator do to correct this issue? A. Add a field update to the Workflow to also change the owner B. Remove the Workflow and use a report instead. C. Make sure there is only one user in the role. D.Change the Workflow Rule to assign tasks based on profile.

C

Customers complain that they do not know when Comments have been added to their Cases. Which configuration can a System Administrator implement to address this concern? A. Configure the Case Auto-Response Rules. B. Create a Workflow Rule Email Alert on Case Comments. C. Enable Case Comment Notification to Contacts. D.Configure Feed Tracking for Case Comments.

C

How should a System Administrator ensure that a Picklist field's values display in consistent colors on all reports? A. Configure Report Conditional Highlighting for each value. B. Create a Formula field that defines the color for each value. C. Update the Picklist field and set the color for each value. D.Use a Bucket field that defines the color for each value.

C

The admin for Cloud Kicks has a flow that makes several updates to Contacts when they are being created. If the Contact Status is "New" and the Contact's email is known, the admin would also like to send a welcome email. What should the admin do to complete this requirement? A. Create a process builder with email alert to send the email. B. Update the flow with a decision to send the email when needed. C. Update the flow with a formula to send the email when needed. D.Create a workflow rule with email alert to send the email.

C

Which list includes only Standard Salesforce objects? A. Cases, Complaints, and Leads B. Products, Projects, and Tasks C. Leads, Opportunities, and Bug Fixes D.Accounts, Campaigns, and Contacts

D

Ursa Major Solar recently enabled the multiple currencies feature. As a result, which currency will be used as the foundation for all currency conversion rates? A. Record currency B. Active currency C. Corporate currency D.Personal currency

C

What should a System Administrator do to organize the fields available on a report? A. Modify the standard report type. B. Enable Dynamic Reports. C. Create a custom report type. D.Edit the Report Builder layout.

C

Which object relates Contacts to Campaigns? A. Primary Contacts B. Opportunity C. Campaign Members D.Contact Roles

C

The Universal Containers fulfillment department would like a simple view of Account fields they need, they find their current experience cluttered with fields they do not use. How should the System Administrator solve this problem? A. Define a Salesforce1 Compact Card Layout aligned with their needs. B. Configure Salesforce1 with navigation aligned with their needs. C. Create a Custom Object and Record Type aligned with their needs. D.Assign a Profile and Page Layout aligned with their needs.

C,D

Ursa Major Solar wants to ensure that unique data is always input into a specific field. Which two field properties should the administrator configure? Choose 2 answers A. Data Type B. Default Value C. Required D.Unique

C,D

A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts. How can a Salesforce Administrator troubleshoot this issue? A. Check if the Workflow evaluation criteria is correct. B. Check if the Workflow Rule is active. C. Check if the correct Email Template is used. D.Verify the user's email address.

D

At Ursa Major Solar, Salesforce users have a session timeout of 12 hours. Management wants the session timeout to be increased to 24 hours. Management also wants inactive users to be logged out at that time. What should the administrator do to fulfill this request? A. In user profiles, type in 24 hours in the timeout section, and uncheck the box for force logout on session timeout. B. In user profiles, enter 24 hours in the timeout section, and check the box for force logout on session timeout. C. In session settings, select 24 hours, and uncheck the box for force logout on session timeout. D.In session settings, select 24 hours, and check the box for force logout on session timeout.

D

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a queue called "High Priority Queue." An administrator needs to configure the case management process to implement this requirement. How should the administrator achieve this goal? A. Create an assignment rule to assign all cases where status = high to the high priority queue. B. Create an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created. C. Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours). D. Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).*

D

How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner's last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days? A. Create Scheduled Reports. B. Create a Chatter Group. C. Create Scheduled Dashboards. D.Create Opportunity Update Reminders.

D

The admin at Cloud Kicks wants to update the Account with the number of records on a custom object. How should the administrator fulfill this requirement? A. Create a Formula B. Create a Workflow Rule C. Create a Process D. Create a Flow

D

Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams but need different Stage values. What should the System Administrator update to support this requirement? A. Field-Level Security in the User Profile B. Stage Selected Values in the Sales Processes C. Page Layouts to include the correct field D.Stage field picklist options in Record Types

D

Universal Containers offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors. What should the System Administrator implement? A. Strength and Weakness fields on Company Information B. Big Deal Alerts on high-value Opportunities C. Products and Pricebooks on Opportunity Line Items D.Competitors on the Opportunity Page Layout

D

Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location. What should the System Administrator use to set this up? A. Automated Notification and Groups B. Auto-responses Rules and Profiles C. Assignment Rules and Queues D.Territory Management and Teams

D

Ursa Major Solar wants all Sales Users to see a dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private. What should the administrator do to fulfill this request? A. Request for the Sales Manager to create the Dashboard from the Opportunities by User Report, select "View Dashboard as Me", and save in the shared Dashboard Folder. B. Request for the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboards Folder. C. Create the Dashboard from the Opportunities by User Report, then save it in the shared Dashboard Folder as a Dynamic Dashboard. D.Create the Dashboard from the Opportunities by User Report, choose the Sales Manager as RunAs User and Save in the private Dashboard Folder.

D

Which configuration action should be performed to ensure every Case gets assigned to a valid Owner? A. Configure a default value for the Case Owner field. B. Create a Validation Rule based on the Created By field. C. Create a Workflow Rule that checks for a blank Owner field. D.Define the Default Case Owner in Support Settings.

D