SCM 301 Ch 1 & 2

Identify a difference between goods and services.

Quality assessment of goods is easier than the quality assessment of services.

Identify the aspects of an operations management system that are affected when a manager makes structural decisions. (Check all that apply.)

Supply chain network, Capacity, and Facilities

Identify the terms that are substituted for supply chain. (Check all that apply.)

Supply network Demand chain Supply web Extended enterprise

Identify the instances of goods from the given examples. (Check all that apply.)

cars air conditioners

1. Resources 2. Inputs 3. Outputs

1. Workers, machines, money, and knowledge 2. Materials, energy, money, people, and data 3. Goods and services

Match the building blocks of process thinking given in left column that is required or is essential to the management of any operation to their descriptions given in the right column. (Answer to 1 is 1, answer to 2 is 2, etc.) 1. Managing processes and capacity 2. Product/process innovation 3. Manufacturing and service 4. Managing Quality and inventories 5. Managing lean systems

1. describes how operational processes work 2. describes how product and process characteristics are intertwined 3. describes how the process structure is related to operational objectives 4. describes how to make good decisions regarding product quality and use of inventory 5. represents application of all the process-related concepts in ways to maximize the overall productivity

Identify the examples for instances of total product experience. (Check all that apply.)

A car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike A hospital provides diagnostic and treatment services as well as supplying/selling medicines`

Identify the definition of a process.

A system of activities that transform inputs to valuable outputs

Identify the characteristics of goods. (Check all that apply.)

Goods can be inventoried. Goods are tangible. Goods have long lead times

Identify the aspects of an operations management system that are affected by infrastructural decisions. (Check all that apply.)

Process innovation Workforce Production planning and control

is the management of processes used to design, supply, produce, and deliver valuable goods and services to customers.

operation management

The manager of a firm is asked to plan and execute the supply, manufacture, and delivery of goods to customers. The manager is most likely using a(n) _____.

production process

Identify the players that are directly involved in a supply chain. (Check all that apply.)

suppliers stakeholders firms customers

Identify the term that refers to all of the outputs of an operation, both goods and services, that are combined to define a customer's complete consumption experience.

total product experience