SCM: Chapter 13

Which of the following would be considered a Supply Chain Risk Management activity?

d. All of these choices are correct.

A customer approaches a firm with a question regarding her order status and shipping date; the information the firm provides is an example of which of the eight key supply chain business processes:

d. Customer service management process

Which of the following is a contributor to the bullwhip effect?

d. Forward buying

Mapping the network of primary trading partners is something that should be done to:

d. Help the firm decide which businesses to include in its supply chain management efforts

According to the text, all of the following are considered key supply chain business processes EXCEPT:

d. Knowledge management process

The coordination and sharing of information and resources to jointly manage a process is referred to as:

c. Process integration

Having connectivity and visibility to all partners in a firm's supply chain can be accomplished through the use of:

a. Cloud-based communication systems

Building, maintaining and strengthening beneficial relationships with suppliers and customers is accomplished through the use of:

a. External process integration

The global process integration software market is expected to:

a. Grow by about $100 billion from 2017 to 2021

When demand exceeds a supplier's finished goods available, a supplier may allocate product in proportion to what buyers ordered. This rationing often results in shortage gaming by the suppliers' customers.

a. true

____________________ tends to reduce safety stocks among supply chain members, generating even less variability in supply chain orders?

b. Information visibility

Check My Work Which of the following has made external integration more difficult to achieve?

b. Problems with internal integration efforts

Failing to see the big picture and acting only in regard to single firm in the supply chain can be referred to as:

b. Silo mentality

The development of functional silos within an organization is considered a key component to achieving successful supply chain process

b. false

Security activities such as; Use of security badges and guards, conducting background check on applicants and using antivirus software and passwords, would be classified as:

c. Basic Initiatives

When salespeople need to fill end-of-quarter or end-of-year sales quotas they might use ___________, which creates greater use of safety stock causing the bullwhip effect.

c. Order batching

Check My Work Substance disposal and recycling are part of which supply chain business process:

c. Returns management

Influencing and increasing the capabilities of a firms own employees, as well as those of their trading partners, will help to eliminate which of the following obstacles to process integration?

c. shortage gaming

Which of the following is a vital element in developing a strong supply chain through the practice of process integration?

d. All of these choices are correct

Supply relationship management personnel routinely communicate with:

d. All of these choices are correct.