SFDC 21-30

121. Universal Containers has set up a partner portal for use by reseller partners. What can sales representatives from partner companies access and edit through the portal? (Choose 3) Assets Accounts and opportunities Assigned user profile and role Leads Custom objects

Accounts and opportunities Leads Custom object

99. Universal Containers require that support agents take ownership of and respond to incoming cases within two hours of case creation. How can a system administrator automate this process? A. Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted by an agent within one hour B. Create case auto-response rules to send an email to the customer within one hour of case creation C. Create a workflow rule to send an email to support managers when a case is created and assigned to a queue D. Create a workflow rule to assign a task to all support agents if a case has NOT been accepted by an agent within one hour

Assign cases to a queue and create an escalation rule to escalate cases that have not been accepted by an agent within one hour.

80. Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status. How can the system administrator accomplish this? A. Enable field history tracking to send an email alert tot the account owner B. Create an escalation rule to notify the account owner C. Create a workflow rule to send an email alert to the account owner D. Create an auto-response rule to send an email alert to the account owner

Create a workflow rule to send an email alert to the account owner

112. Universal Containers sells products to both businesses and consumers. Sales representatives must capture different opportunity data for each customer type. How can a system administrator ensure that the correct information is entered for the different opportunity types? Add the business and consumer specific fields to a single opportunity page layout Create one page layout for business opportunities and another for consumer opportunities Add the business fields to the opportunity page layout and make read-only for consumer sales users. Create a custom object to capture the business and consumer specific data

Create one page layout for business opportunities and another for consumer opportunities.

82. Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this? A. Data Export Service B. Data Loader C. Account report export D. Account analytic snapshot

Data Export Service

102. A system administrator at Universal Containers needs to mass update the lead source of opportunity records. How can this be accomplished? (Choose 2) Use similar opportunities to update the opportunities Export opportunities and update using the import wizard Create a list view for opportunities and update using inline editing Export opportunities and update using the data loader

Export opportunities and update using the import wizard Create a list view for opportunities and update using inline editing

84. What should a system administrator consider when setting up Mobile Lite? (Choose 2) Mobile Lite configurations can be created for each user Mobile Lite provides access to standard objects and dashboards Mobile Lite must be enabled before users can install it Mobile Lite users must have a mobile license assigned to them

Mobile Lite provides access to standard objects and dashboards Mobile Lite must be enabled before users can install it

94. What can be transferred from one user to another user during a mass transfer of account records? (Choose 3) A. Open cases B. Related custom object records C. Open activities D. Closed activities E. Closed cases

Open Cases Closed Cases Open Activites

75. The marketing team at Universal Containers use a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria? Specify a default lead creator Create an escalation rule to route unassigned leads Specify a default lead owner Create a validation rule to route unassigned leads

Specify a default lead owner

119. What can users do with Mobile Lite? (Choose 2) View, create, edit, and delete accounts, contacts, and opportunities View, create, edit, and delete custom objects View campaigns and manage campaign members Search for records that were not previously downloaded to a mobile device

View, create, edit and delete accounts, contacts, and opportunities Search for records that were not previously downloaded to a mobile device.