SPCH 1321 Chapters 1-5 Test

Chesapeake Energy Corporation takes pride in its employees, so much so that for the past five years Fortune Magazine has listed them in their _____________________ list.

"100 Best Companies to Work For"

A manager from a Fortune 500 company was listening to a guest speaker at the company's annual retreat. The manager found himself missing some of the key points due to the accent the speaker had. Which of the following poor listening habits was the manager guilty of?

Criticizing the speaker's delivery

Good listeners take DETAILED notes while they listen.

False

Which statement is true about feedback?

Feedback can cause people to feel psychologically under attack.

Which of the following is NOT true about the grapevine in an organization?

Information carried by the grapevine is only 50% accurate.

Which of the following is a suggestion for improving your relationship with your coworkers?

Learn to tolerate ambiguity.

In communication, what is the technical definition of "noise"?

Noise is anything that interferes with communication and blocks or distorts the message

Which of the following is an example of an adaptor?

To his teenager tying up the family phone, a father makes a "time-is-up" motion with his hand.

Which organization model believes that the best way to motivate employees is with money?

Traditional/Classical

A noisy typewriter or duplicating machine can become a PHYSICAL barrier to effective listening.

True

CULTURE SHOCK occurs when people realize that everything about the host country is strange and confusing and that they cannot understand or be understood by the people of that culture.

True

EMBLEMS are intentional body movements and gestures that communicate an exact meaning.

True

Several studies have shown that androgynous listeners are more successful at work and home than typical gender characteristic listeners.

True

A group of managers selected appreciation of work done, a feeling of being "in onthings," and sympathetic help on personal problems as 8th, 9th, and 10th in importance to their employees. Their subordinates, however, listed the same three factors as 1st, 2nd, and 3rd in importance. What communication concept is illustrated by this example?

absence of appropriate stimulus

Compromise may be the best response to conflict when

an "ideal" or "quality" solution is not required.

According to your text, which of the following definitions more accurately describes communication?

communication is the process of people sharing thoughts, ideas, and feelings with each other in commonly understandable ways.

Work assigned according to the amount of responsibility and authority of each person is called

division of labor.

What kind of communicator tends to overuse disclosure to others and underuse feedback from others?

dominant

Which customer has probably researched the product, yet may appear overcritical of the product, service, or idea?

dominant

Which style manager believes a good manager's main duty is to keep a "happy office"?

dominant

Effective listening

enable better decisions in emergency situations.

Senders are often referred to as

encoders.

As far as nonverbal communication goes, the most expressive part of the face is the

eyes.

The only way a speaker can be fairly confident that messages sent are interpreted as intended is through

feedback.

The blind style manager tends to solve conflict by

forcing/competition.

The science of touch in nonverbal communication is referred to as

haptics.

Being vocally expressive, moving around rather than staying behind a barrier such as a desk, and making eye contact are all examples of

immediacy behaviors

Nonverbal communication represents all

intentional and unintentional messages that are neither written, spoken, nor sounded.

Immediately before the meeting the supervisor received a troubling phone call. Upon starting the meeting, she said to her employees, "You did a great job last week." Her nonverbal facial expression, however, reflected the feelings she was experiencing about the phone call, and, consequently, contradicted her attempt to praise her employees with positive words. They interpreted her message based on what they saw, not on what they heard, and concluded she was unhappy with them. This unfortunate miscommunication was a result of

internal noise factor at work

Semantic barriers occur in which listening stage?

interpreting

Of the three basic communication codes, the least important in conveying meaning is (are)

language.

A person who smoothes and accommodates during conflict tends to

lead in a hidden management style.

At the informal level of culture, rules are

learned by modeling our behavior after our parents and others.

According to your text, in Japan nodding the head shows

message received.

Your text defines "horizontal communication" as

messages that flow between persons of the same rank or position.

All of the following are causes of poor listening except:

nonverbal barriers.

The communication structure of an organization is best shown by its

organizational chart.

The formal pattern of relationships and roles needed to accomplish tasks is called

organizational structure.

If an organization is healthy, what type of information will be carried by its grapevine?

personal interest items

One day the boss gives you detailed instructions on a new assignment. Later you realize you missed part of the information when the secretary interrupted with a question. Which of the following barriers to listening was the problem?

physical

Which employee rarely takes part in office discussions?

private

When a person nods their head during a conversation, this is an example of a(n)

regulator.

Which communicator is motivated by mistrust of others?

sociable

Which style communicator solves conflict by smoothing over it?

sociable

The number of employees a manager can effectively supervise is called

span of control.

Every communicator should remember that

the only message that counts is the message that is received.

Decoding can be defined as

the process a receiver goes through in trying to interpret the exact meaning of a message.

Communication flowing from subordinates to management is called

upward communication.

The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by

withdrawing/avoidance.

Considering gender differences in the workplace, research finds that

women are better at interpreting nonverbal cues used by others.