Speech 1321- Test #1 Ch 1-3

C

Dahlia, the chief hospital administrator, checks on the night shift staff regularly. She is aware of their needs and requirements that motivate them to work enthusiastically. Which type of approach does Dahlia employ? A. Situational B. Human resources C.Human relations D. Classical

B

In an architecture firm, the general manager sits in a glass office and has a secretary who filters his visitors and phone calls. The other staff members sit in cubes. This scenario illustrates an individual's A. Flexibility B. Status C. Experience D. Responsibility

A

Jacqueline is the HR manager of a construction company. Everyone in the company likes her voice. Every time she speaks, she changes her pitch, volume, and the rate of her voice, so she doesn't sound monotonous. This shows Jacqueline knows the importance of... A. Vocalic B. Verbal messages C. Gestures D. Nonverbal messages

B

Mark conducts training on how to be a great public speaker. He always teaches his students that a speech should be brief, simple, and straight to the point, and unwanted words and phrases must be avoided. Which strategy does he focus on? A. Use precise words B. Use concise messages C. Use Jargon carefully D. Use concrete messages

A

Peter and Arnold are in graduate school. They are assigned a project and meet at the library to discuss the specifics. Peter shares the information he had collected during his research while Arnold listens and tries to understand what Peter is saying. In this scenario, what role is Peter playing? A. Source B. Receiver C. Channel D. Leader

A

Rebecca, being the only Ph.D. in her team, looked down on other members and spoke to them in a condescending manner. During team meetings, whenever discussions reached an impasse, she said that since she was the most qualified member, her decision should be final. Which types of messages did Rebecca use? A. Superior B. Supportive C. Flexible D. Rigid

C

The ________ approach is taken by a leader to manage a group to complete a task and guide the team toward a common organizational goal. A. Situational B. Trait C. Functional D.Style

D

The space or distance we maintain while communicating with others is called A. Zone B. Edge C. Environment D. Proximity

C

________ can be verbal or nonverbal. A. Decoders B. Channels C. Symbols D. Feelings

C

_________ is the process of receiving, constructing meaning from, and reacting to verbal and nonverbal messages. A. Interpreting B. Hearing C. Listening D. Interpreting

D

____________ leak out through nonverbal messages. A. Connotations B. Comments C. Preferences D. Feelings

D

A manager asks the project lead to provide documented status of the team's current project. The project lead receives regular updates from the team, collates these updates in to one document, and passes it on to the project manager. What did the project lead create? A. Business report B. Memorandum C. Sticky note D. Progress report

A

A teacher wanted to reprimand one of her students who didn't perform well on a test. During class, the teacher walked up to the child, and when she was a foot away from him, she started to scold him. Which spatial zone of the child did the teacher stand in to intimidate him? A. Intimate B. Personal C. Social D. Public

A

A(n) ___________ is a gesture that has a direct verbal translation and substitutes for a word or phrase. A. Emblem B. Illustrator C. Regulator D. Artifact

D.

Brent and his employees are a highly motivated team who accomplish most goals given to them by management. Brent praises everything his team does to upper management and avoids negative comments no matter how major or trivial. The employees appreciate the concern he shows. What motivates Brent and his team? A. Brent's influence to help them produce goods or services in the most efficient and effective way possible B. Possessing decision-making and problem-solving responsibilities and being partners at work C. Brent's influence to help them produce goods or services in the most efficient and effective way possible D. Their own desire for recognition and their need to feel positive about what they are doing

A

Wilhelm is a manager at a consulting agency. He always wears black pinstripe suits, white shirts, and monogrammed ties, and looks like someone who is going to make things happen. Nobody ever questions his ability to manage the project. From the very start, Wilhelm has commanded everyone's respect. In this scenario, what is Wilhelm adopting? A. Good dressing sense B. Good eye contact C. Good vocal delivery D. Good facial expression

B

Dahlia, the chief hospital administrator, checks on the night shift staff regularly. She is aware of their needs and requirements that motivate them to work enthusiastically. Which type of approach does Dahlia employ? A. Communicator B. Receiver C. Leader D. Manager

A

What helps people draw a picture or complement a verbal message? A. Illustrator B. Regulator C. Emblem D. Artifact

A

What messages do you send and receive simultaneously? A. Transaction B. Encoded C. Decoded D. Relational

A

When the mayor decides to confront the city's rodent problem by outsourcing it to a firm from another region, she uses her power as an elected member. What type of power does the mayor occupy? A. Legitimate B. Referent C. Reward D. Expert

D

Which ability does communication competence enhance? A. Transnational B. Relational C. Professional D. Leadership

B

Which power base refers to charismatic leaders who are able to invoke passion due to their magnetic personality among subordinates? A. Reward B. Referent C. Legitimate D. Expert

A

Which process helps us to connect to others? A. Sharing sense B. Making Sense C. Creating meaning D. Sharing meaning

C.

Which types of statements are used by flexible people to qualify their language? A. Concise B. Precise C. Conditional D. Declarations

A

Which types of words capture shades of difference? A. Precise B. Jargon C. concrete D. Concise