Speech Unit 3 Practice Exams

(Social Penetration Theory, Self-disclosure, Evolutionary Theory, Social Exchange Theory) : If the rewards are greater to or equal the costs, we will continue the relationship.

Social Exchange Theory

By throwing your best friend a surprise party, you are communicating which goal? a. Self-presentation goals b. Instrumental Goals c. Relationship-Maintenance goals

c. Relationship-Maintenance goals

Which of the following is an inference? a. I see that road is narrow and curvy. b. There i no shoulder, and there is no centerline. c. The road appears dangerous for ordinary travel. d. The trees grow close to the road, thus reducing light.

c. The road appears dangerous for ordinary travel.

Which of the following is an example of hearing rather than listening? a. He heard the sound outside and decided that the noise must have been a car accident. b. He heard what she said and responded with an appropriate answer. c. The sound of firecrackers filled the nighttime air. d. She heard his cry for help and reacted by immediately calling the rescue squad.

c. The sound of firecrackers filled the nighttime air.

The video "Symbols, Values, and Norms" breaks culture down into two components. a. Countries and States b. Material and Non-Material c. Things and Ideas d. People and Animals

c. Things and Ideas

The image of a stop sign is an example of: a. a value b. the Sapor-Whorf Hypothesis c. a symbol d. an assumption

c. a symbol

Harmony is normal, conflict is abnormal.

false

True or False. Active listening is marked by involvement; empathetic listening, by judgment; and critical thinking, by understanding.

false

True or False. In a conversation, men interrupt more than women do.

false

True or False. In order to practice empathetic listening skills, we need to immediately attempt to offer advice and attempt to solve the other person's problem.

false

True or False. Killing another individual is considered a taboo behavior and thus you will face negative sanctions.

false

True or False. Men interrupt more than women do when engaging in conversation.

false

True or False. Utilizing a laptop or cell phone during class improves academic performance.

false

True or false. Listening and hearing are the same.

false

You are likely to see a classroom teacher being challenged in a high-power-distance culture.

false

Derek lives in a collectivist culture and therefore is responsible for the ____________.

group

A(n) (feminine, masculine) organization tends to emphasize the bottom line; a(n) (feminine, masculine) organization is more likely to emphasize worker satisfaction.

masculine feminine

Which of the following is NOT an example of owning feelings? A. "You are rude." B. "I get angry when you come home without calling." C. "I get upset when you talk down to me." D. "I am sad you are moving."

A. "You are rude."

Giving nonverbal and verbal feedback while another person is talking is called: A. Backchanneling B. Paraphrasing C. Critical listening D. Empathetic listening

A. Backchanneling

Analyze the following conversation. Identify which "Bad Listening Style" is present in the conversation. Bryce: "My dog was really sick last week, so I took her to the vet. Turns out she just ate a poisonous plant that I had in my backyard, and now I have to figure out which one." Toby: "That reminds me of when my dog was sick. I had to take him to the vet and get all of these tests done. He just ate a rock, but I had to pay over $100 to find out!" A. Narcissistic listening B. Eavesdropping C. Pseudo-listening D. Aggressive listening

A. Narcissistic listening

Which of the following is essential to demonstrating active listening? A. Sit or stand so you are directly facing the speaker. B. Sit without crossing your arms or legs. C. Lean back in your chair. D. Keep a tense body posture.

A. Sit or stand so you are directly facing the speaker.

Which of the following is false concerning the importance of storytelling in relationships? A. Storytelling always creates interpersonal conflict, as two people cannot always agree on the details of the narrative. B. Storytelling helps us gather information about another person, and decide whether or not we want to pursue a relationship with them. C. Storytelling enables people to establish a shared history, thus creates a sense of stability in the face of change. D. Storytelling helps create a sense of closeness between two people, as they recount shared experiences.

A. Storytelling always creates interpersonal conflict, as two people cannot always agree on the details of the narrative.

Which of the following are strategies to create listenable messages? A. all of the above are strategies for creating listenable messages B. avoid long, complex sentences C. use transitions and other markers to help your listener navigate your message D. use lists or other organizational tools E. use personal pronouns

A. all of the above are strategies for creating listenable messages

The 9-month school year was originally designed to let kids be home working in the fields during the summer when most families were involved in a farming culture. This is an example of: A. cultural lag B. Symbolic Interaction C. cultural diffusion D. conflict theory

A. cultural lag

The people that live in Louisiana are bound together by: A. culture B. society

A. culture

In the United States, it is common that individuals are taught to attend college after graduating from high school. This example shows how: A. culture is systematic. B. culture is dynamic. C. culture is shared. D. culture is made up of material and non-material aspects.

A. culture is systematic.

Which of the following is not a strategy for active listening? A. listen for deception and lies B. utilize mneumonic devices to aid in memory C. make eye contact with the speaker D. translate the information into your own words and take notes

A. listen for deception and lies

To be better able to adapt to stress, you should: A. none of the above B. make more friends C. develop a higher level of interpersonal communication skills D. attempt to control others

C. develop a higher level of interpersonal communication skills

Identify whether the statement is a value or assumption. Education for all human beings is a human right. ( Assumption, Value) Education is important. (Assumption, Value) We should respect diverse viewpoints. [color3] Everyone has their own opinion. [color4]

Assumption Value

Aaron works at a vet clinic that specializes is boarding animals. He works mostly morning shifts and arrives before anyone else in the office. He has been noticing that when he arrives at work, all of the animals are hungry and desperate to get out of their kennels to use the bathroom. The colleague that works at night, Tony, is his best friend and roommate. He knows Tony can be lazy at times, but thinks Tony would never abuse the animals by not feeding them or letting them out to use the bathroom. Aaron approached Tony about this issue, because he didn't want Tony to get fired. Tony laughed it off and stated that the animals were fine, and he fed them and took them out when he was supposed to. Match a possible solution to the problem to the correct type of Conflict Resolution Strategy. Conflict Resolution Strategy: Competitive Accommodating Compromising Avoidance Collaboration Solution to the problem: Aaron doesn't do anything about the problem. Aaron comes up to work hours before his shift to let the animals out and feed them. Aaron comes up to work before his shift to take care of the animals, and also notifies his boss that he is doing this. Aaron sits down with Tony and brings the problem to his attention. He tells Tony he will come up to work and help him out. Aaron sits down with Tony and shows him how to set an alarm on his phone to remind him to take the animals out and feed them-- this way, Aaron doesn't have to arrive early for his shift, and Tony keeps his job.

Avoidance Accommodating Competitive Compromising Collaboration

Which of the following is an important element of the understanding stage of the listening process? A. This stage allows the listener to get a big picture of the message. B. All of these answers. C. When the listener achieves understanding she can start a mental outline of the speech D. This is the stage in which the listener determines the context and meanings of words in the speech

B. All of these answers.

Generalizations are: A. Perceptions of others based on personal experience B. Broad statements based on facts, experiences, examples, or logic C. Negative statements and interpretations about a group of people D. Traveling to a different culture and learning about their cultural norms

B. Broad statements based on facts, experiences, examples, or logic

Southerners teach their children to hold doors open for the individual behind them, wave at their neighbors, and say "yes, ma'am" or "no, sir." These are examples of: A. Taboos B. Folkways C. Values D. Mores

B. Folkways

Which of the following are among the eight basic or primary emotions? A. hope and excitement B. mute and talkative C. joy and fear D. tired and occupied

C. joy and fear

Which of the following are NOT critical listening skills? A. distinguish between fact and inference B. think beyond the message C. judge a speaker's message based on their physical appearance D.evaluate a speaker's supporting evidence E. discover our own biases

C. judge a speaker's message based on their physical appearance

Match the type of listening to the example provided. Example: A. Jamie's best friend had a bad day at work, and Jamie is listening to her story. B. Jamie heard a tapping noise while he was watching television. He turned down the TV so listening closer for the source of C. Jamie was at work and his supervisor was given him a report to finish D. Jamie was watching a presidential political campaign speech Type of listening: Discriminative listening Informational listening Critical listening Empathetic listening

B. Jamie heard a tapping noise while he was watching television. He turned down the TV so listening closer for the source of C. Jamie was at work and his supervisor was given him a report to finish D. Jamie was watching a presidential political campaign speech A. Jamie's best friend had a bad day at work, and Jamie is listening to her story.

Books, clothes, transportation, and food are examples of: A. Values B. Material culture C. Beliefs D. Non-material culture

B. Material culture

Theresa and her husband just got a divorce. She was sitting in the morning meeting with her manager and co-workers, but was having a hard time focusing on the message. Which barrier to listening is affecting Theresa's listening? A. Prejudice B. Psychological noise C. Response preparation D. Physical noise

B. Psychological noise

selective attention is: A. Our instinctive listening B. Sustained focus we give to things that are important C. Stereotypes D. Pseudo-listening

B. Sustained focus we give to things that are important

Which of the following is NOT a strategic function of relationships? A. adapting our communication through self-presentation goals B. create nicknames for each other through personal idioms. C. gaining compliance, getting information we need, or asking for support through instrumental goals. D. striving to maintain a positive relationship through relationship maintenance goals.

B. create nicknames for each other through personal idioms.

Jeremy was asked to do a peer review on a fellow student's speech. He left this comment: "Movement." How could he improve this comment? Multiple answer. Choose all that apply. Be more descriptive Show more emotion Intercultural communication Be more specific personal commentary

Be more descriptive Be more specific

The prevalence of sushi restaurants in the United States is an example of: A. Symbolic Interaction B. Cultural lag C. Cultural diffusion D. Conflict Theory

C. Cultural diffusion

Attachment theory proposes that people develop one of the following three attachment styles as a result of interactions with early caretakers: secure, avoidant, or anxious attachment. Match the style of attachment to its definition. Styles: A. Avoidant Attachment B. Anxious Attachment C. Secure Attachment Definitions: Their relationship with their parents is warm and that their parents also have a positive and caring relationship with each other. People with this attachment style are generally comfortable with intimacy, feel like they can depend on others when needed, and have few self-doubts. As a result, they are generally more effective at managing their emotions, and they are less likely to experience intense negative emotions in response to a negative stimulus like breaking up with a romantic partner. Discomfort with closeness and a reluctance to depend on others. They quickly develop feelings of love for others, but those feelings lose intensity just as fast. As a result, people with this attachment style do not view love as long lasting or enduring and have a general fear of intimacy because of this. This attachment style might develop due to a lack of bonding with a primary caregiver. A desire for closeness but anxieties about being abandoned. They regularly experience self-doubts and may blame their lack of love on others' unwillingness to commit rather than their own anxiety about being left. They are emotionally volatile and more likely to experience intense negative emotions such as anxiety and anger. This attachment style might develop because primary caregivers were not dependable or were inconsistent—alternating between caring or nurturing and neglecting or harming.

C. Secure Attachment A. Avoidant Attachment B. Anxious Attachment

The video "Symbols, Values, and Norms" discusses three components of norms. One of these components are folkways. What is are folkways? A. Formalized rules and laws of a society. B. The norms that are crucial to a society's moral center, involving behaviors that are always negatively sanctioned C. The informal little rules that go without saying. For example, when you get into the elevator, you turn around and face the doors. D. Songs, Books, and other material aspects of culture.

C. The informal little rules that go without saying. For example, when you get into the elevator, you turn around and face the doors.

Which of the following would be a good example of self-disclosure? A. You tell the person you meet that you are an African American. B. You tell the person you meet that you are nearly six feet tall. C. You tell the person that you meet that your parents were originally from Mississippi. D. You tell the person you meet that you are getting bald.

C. You tell the person that you meet that your parents were originally from Mississippi.

In class, when a teacher states, "First, we will talk about interpersonal communication, next we will discuss intrapersonal communication, and finally we will discuss mass communication," which style of message have they created for their students? A. a partial message that must include facts and inferences rather than thoughts and opinions B. a listenable message the utilizes complex language C. a listenable messages that helps students organize the material D. none of the above

C. a listenable messages that helps students organize the material

Which of the following is an example of a relationship norm? A. calling your sweetheart "sugar lips" B. One person in the relationship cooks, while the other person washes the dishes. C. not discussing finances with your co-workers D. a story about your most embarrassing moment.

C. not discussing finances with your co-workers

Ethnocentrism is: A. technology allows individuals across the world to communicate B. talking excessively about oneself C. the tendency to view one's own culture as superior to others' culture

C. the tendency to view one's own culture as superior to others' culture

What are the three questions we can ask ourselves to prime us for listening? A. "What are my goals for listening to this message?" B. "What listening type and style are most appropriate for this message?" C. "How does this message relate to me / affect my life?" D. "Should I be using nonverbal communication instead of verbal communication?"

D. "Should I be using nonverbal communication instead of verbal communication?"

________________ is a school of thought that re-centers historical and sociological study on the contribution of Africans and African-Americans. A. Multiculturalism B. Counterculture C. Conflict Theory D. Afrocentrism

D. Afrocentrism

Which of the following is false about storytelling? A. We utilize storytelling to see if we want to be friends with the other person B. Storytelling creates a sense of stability C. We utilize storytelling to test to see if the other person has similar interests. D. All of the above are true.

D. All of the above are true.

The recalling stage of the listening process is a place where many people experience difficulties. What techniques can you use to improve your recall of certain information such as people's names, key concepts from your classes, or instructions or directions given verbally? A. paraphrase the information back to the other person B. use mneumonic devices C. repeat the information D. All of the above.

D. All of the above.

Who do we learn culture from? A. Teachers B. Peers C. Parents D. All of the above.

D. All of the above.

A new vaccine became available against cervical cancer. Many aspects of society were not ready to approve the vaccine for their teenage children since they felt it condoned sexual activity by young adults. This is an example of: A. Symbolic Interactionism B. Cultural diffusion C. Conflict Theory D. Cultural lag

D. Cultural lag

The belief that one's culture is superior to other cultures is: A. Afrocentrism B. Multiculturalism C. Structural Functionalist Perspective D. Ethnocentrism

D. Ethnocentrism

ROY G. BIV is an example of a(n): A. Active listening B. Empathetic listening C. Pseudo-listening D. Mnemonic devise

D. Mnemonic device

Analyze the following conversation, and identify which bad listening practice is being utilized. Derrell: "I'm graduating in May and I have so much student loan debt, I'm not sure what I'm going to do. I hope that I'll be able to find a job immediately after graduation so that I can pay my loans back!" Nikole: "Why are you even complaining? I'm not graduating for 2 more years, and I have way more student loan debt than you." A. Pseudo-listening B. Interrupting C. Aggressive listening D. Narcissistic listening

D. Narcissistic listening

Stereotypes are: A. Perceptions of others based on personal experience B. Broad statements based on facts, experiences, examples, or logic C. Traveling to a different culture and learning about their cultural norms D. Negative statements and interpretations about a group of people

D. Negative statements and interpretations about a group of people

What are two nonverbal acts you can do to demonstrate you are listening to another person? A. Turn around and walk away B. Look down at your phone and reply to a Facebook message C. Interrupt the other person and stand farther away D. Nod your head and make eye contact

D. Nod your head and make eye contact

What is one strategy for appropriate self-disclosure in interpersonal relationships? A. Remember that disclosure is the same across all cultures. B. Disclose all information, even if it might cause you personal harm. C. Gradually decrease disclosure as your relationship develops. D. Reveal information to others as they reveal information to you.

D. Reveal information to others as they reveal information to you.

When you paraphrase the speaker's message and intent, ask questions, or invite corrections, you are: A. employing nonverbal listening behaviors. B. encountering a barrier to listening. C. engaging in listening for enjoyment. D. checking your understanding or perception of the speaker.

D. checking your understanding or perception of the speaker.

In 1941, many of the senior officers at Pearl Harbor did not take warnings from Washington, DC about potential invasion seriously despite the fact that Japanese messages had been intercepted. Those who didn't take action believed that the Japanese wouldn't dare to attempt an assault against the U.S. because they would recognize the futility of war with the United States. This error is an example of: A. in-group B. culture C. taboo behaviors D. groupthink

D. groupthink

Someone from an (Monochronic, Individualist, Collectivist, Polychronic) culture may be more likely to engage in competing as a conflict management strategy if they are directly confronted, which may be an attempt to defend their reputation. Someone in a (Monochronic, Individualist, Collectivist, Polychronic) culture may be more likely to engage in avoiding or accommodating in order not to embarrass or anger the person confronting them or out of concern that their reaction could reflect negatively on their family or cultural group.

Individualist Collectivist

Knapp's Stages of Relationships include 10 stages of relational formation and deterioration. Match the example provided to the particular stage in Knapp's model. Stages: Initiating Experimenting Intensifying Integrating Bonding Differentiating Circumscribing Stagnating Avoiding Terminating "Hi my name is Tyrone. It is nice to meet you." "What kind of pizza do you like?" "I like pepperoni." "Cool me too!" "Wow, we are really alike." "I like that we share a lot of the same experiences." "We should move in together." "Absolutely!" "Will you marry me?" "I'm going to read a book." "Ok, then, I'm going to go to the movies." "Don't worry about the problems I'm having at work. I can deal with it." "I don't want to talk, because we can never resolve the problem." "I have a lot going on at work, so I probably won't be home as much." "I'm moving out, and don't think we should date anymore."

Initiating Experimenting Intensifying Integrating Bonding Differentiating Circumscribing Stagnating Avoiding Terminating

Match the type of listening style to the example provided. Examples: Debbie's friend Kay was having a hard time at her new job. Debbie was listening to Kay's story and trying to understand her Jamie was at a crowded outdoor concert. He lost his friend Mark, and was yelling his name. He stopped for a moment to listen. Sam was at the levee watching the 4th of July fireworks. He heard the loud book of the fireworks popping. Scott was lost on his road trip to Colorado. He stopped at a gas station to get directions, and was listening to the attendant's Cole was watching presidential candidate Bobby Jindal's speech. He was analyzing the message and trying to decide whether type of listening style: Discriminative Listening Informational Listening Critical Listening Empathetic listening

Jamie was at a crowded outdoor concert. He lost his friend Mark, and was yelling his name. He stopped for a moment to listen for Mark's voice through the crowd's noise. Scott was lost on his road trip to Colorado. He stopped at a gas station to get directions, and was listening to the attendant's instructions on how to get back to the highway. Cole was watching presidential candidate Bobby Jindal's speech. He was analyzing the message and trying to decide whether he supported Jindal for president. Debbie's friend Kay was having a hard time at her new job. Debbie was listening to Kay's story and trying to understand her point of view.

( Listenable messages, Listening, Hearing, Active listening) are orally delivered messages that are tailored to be comprehended by a listener.

Listenable messages

The Johari window can be applied to a variety of interpersonal interactions in order to help us understand what parts of ourselves are open, hidden, blind, and unknown. Match the window to its definition and example. Window: Unknown Hidden Blind Open Definition and example: Information that we both know about me. Example: I am a teacher, I am a female, I have a cat. Information that I choose not to disclose to others. Example: My fears, My secrets Information that I do now know about myself. Examples: Maybe I interrupt others when speaking, and I do not realize that I do this. Information that neither of us know about me. Example: I may be the best trumpet player on earth, but have never played the trumpet.

Open Hidden Blind Unknown

Match the stage in Knapp's Relational Model to the example provided. Stage: Initiating Bonding Integrating Differentiating Terminating Examples: Terrell and Shondra opened a joint bank account. Terrell and Shondra are getting married! Terrell and Shondra decided to get divorced. Terrell started hanging out with his friends more. Terrell and Shondra just met at a BBQ.

Terrell and Shondra just met at a BBQ. Terrell and Shondra are getting married! Terrell and Shondra opened a joint bank account. Terrell started hanging out with his friends more. Terrell and Shondra decided to get divorced.

When engaging in critical listening, one must be mindful of a speaker's credibility and supporting evidence. If you have to give a speech on Hawaii, which of the following sources would have the best source credibility? a. A friend who just got back from vacationing there b. You, because you want to go there c. A classmate's friend who watched a TV show about Hawaii d. A tabloid that reported two celebrities were staying at a Hawaiian resort

a. A friend who just got back from vacationing there

Which of the following is NOT a definition of culture? a. All of the above are definitions of culture. b. Culture consists of shared beliefs, values, and assumptions of a group of people who learn from one another and teach to others that their behaviors, attitudes, and perspectives, are the correct ways to think, act, and feel. c. Culture refers to the cumulative deposit of knowledge, experience, beliefs, values, attitudes, meanings, hierarchies, religion, notions of time, roles, spatial relations, concepts of the universe, and material objects and possessions acquired by a group of people in the course of generations through individual and group striving. d. Culture is the ongoing negotiation of learned and patterned beliefs, attitudes, values, and behaviors.

a. All of the above are definitions of culture.

The core of Social Penetration Theory (SPT) revolves around self-disclosure, which can be defined as: a. Communication revealing significant information about yourself b. Communication revealing uncertainties about others c. Communication about phatic topics

a. Communication revealing significant information about yourself

Which of the following is NOT an example of self-disclosure? a. I have brown hair. b. I am a Saints football fan. c. I voted this presidential election. d. I drive a Honda Accord.

a. I have brown hair.

You ask your coworker to remind you how to balance your cash register till at the end of your shift. This is an example of which function of interpersonal relationships? a. Instrumental Goals b. Self-presentation Goals c. Relational Maintenance Goals

a. Instrumental Goals

Picture of the Saints flur de lee Chances are you know what the symbol above stands for. As a culture, we have developed the use of this shared symbol. The theory that explains this is: a. Symbolic Interactionism b. The Looking Glass Self c. The Conflict Theory d. The Social Constructionist Theory

a. Symbolic Interactionism

_______________ is a perspective that, rather than seeing society as a homogenous culture, recognizes cultural diversity while advocating for equal standing for all cultural traditions. a. Conflict Theory b.Afrocentrism c. Multiculturalism d. Structural Functionalist Perspective

c. Multiculturalism

Emotional intelligence involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action. Which of the following actions or behaviors can increase our emotional intelligence? (Multiple Answer question- choose all the apply) attempt to solve the other person's problem engage in empathetic listening and offer support to others appraise others' expressions of emotions and communicatively adapt engage in critical listening and try to find deception. improve our emotional vocabulary by being more specific when verbally communicating emotions.

appraise others' expressions of emotions and communicatively adapt improve our emotional vocabulary by being more specific when verbally communicating emotions. engage in empathetic listening and offer support to others

Jim and Alice work together and are in the same task group. Alice has been reporting to the boss the progress of the group in such a way that it appears that she is the central force and the "idea person" in the group. This is not true since her contributions have been about equal to the others. The other group members don't know she has been advancing her position in the organization at the expense of others (and maybe even making others look unproductive). Jim knows what Alice is doing. Alice is slightly above Jim in rank, and Jim likes her and works well with her. Jim feel, however, that her easy and regular access to the boss and inaccurate reporting of the group's progress will ultimately undermine the others in the group. Below are possible ways Jim could manage the conflict. Match the action or behavior to the correct conflict management style. Conflict management styles: compromising collaborating competitive avoidance accommodation Actions: Jim doesn't discuss this problem with the boss or with Alice. He thinks maybe she will realize her error and stop taking credit for the group's work. Jim speaks with Alice, but tells her he understands why she took all the credit as there she wants a promotion. Jim scheduled a meeting with their boss and told the boss what Alice was doing. He then proceeded to take all of the credit for the group's success. Jim speaks with Alice, and they decide to go to the boss and split the credit for all of the groups' success. Jim speaks with Alice, and Alice agrees that they should go to the boss and highlight all of the accomplishments of each team members' contributions.

avoidance accommodation competitive compromising collaborating

Which of the following statements about active listening is false? a. Active listening is characterized by movement, change, and responsiveness on the part of the listener. b. Active listening and empathetic listening are exactly the same thing. c. Active listening is "involved listening with a purpose." d. Active listening implies feedback to the listener.

b. Active listening and empathetic listening are exactly the same thing.

A new vaccine became available against cervical cancer. Many aspects of society were not ready to approve the vaccine for their teenage children since they felt it condoned sexual activity by young adults. This is an example of: a. Symbolic Interactionism b. Cultural lag c. Cultural diffusion d. Conflict Theory

b. Cultural lag

Which of the following is a good example of constructive criticism on a fellow students' speech? a. Terrible. b. I thought you did a great job explaining the different locations of the volcanoes, but it wasn't clear how the volcanoes form. c. I liked the shirt you were wearing when you gave the speech. d. Although your topic was on volcanoes, I would have enjoyed a speech on earthquakes more.

b. I thought you did a great job explaining the different locations of the volcanoes, but it wasn't clear how the volcanoes form.

What is the Johari Window? a. It is a simple yet powerful model to support the information on managing the mentoring process b. It is a tool for self-understanding and self-disclosure that illustrates the ways of relating to others. c. It is a management tool based on four behavioral dimensions and explains leadership styles. d. It is a four dimensional questionnaire designed to measure emotional preferences in people.

b. It is a tool for self-understanding and self-disclosure that illustrates the ways of relating to others.

Which of the following is false about a listenable message? a. Listenable messages are tailored to the listener. b. Listenable messages use long-winded metaphors to describe the point. c. Listenable messages are constructed by the speaker. d. Listenable messages are easier for the listener to understand.

b. Listenable messages use long-winded metaphors to describe the point.

John and Mary are two best friends who work at the same hospital. Though John initially wanted to be a doctor, he later changed his mind and decided to be a nurse like Mary. John was often teased about his career choice. He was told that a man should be a doctor, not a nurse by several acquaintances. Though John's friends and relatives never teased him about his job, John noticed that whenever they explained his occupation to others, they referred to him as a 'male nurse.' However, whenever he heard others speak about Mary's occupation, they called her a 'nurse.' What theory explains why John and Mary's position were called by two different names? a. Transmission Model of Communication b. The Sapor-Whorf Hypothesis c. The Cultural Attribution Theory d. Listening Bias

b. The Sapor-Whorf Hypothesis

Given that we can process more words per minute than people can speak, we can engage in internal dialogue to become a better listener. Match the type of internal dialogue to the correct definition. definition: a. self-reinforcement b. covert coaching c. covert questioning dialogue: Involves asking yourself questions about the content in ways that focus your attention and reinforce the material: "What is the main idea from that PowerPoint slide?" "Why is he talking about his brother in front of our neighbors?" Involves sending yourself affirmative and positive messages: "You're being a good active listener. This will help you do well on the next exam." Involves sending yourself messages containing advice about better listening, such as "You're getting distracted by things you have to do after work. Just focus on what your supervisor is saying now."

c. covert questioning a. self-reinforcement b. covert coaching

The airline Swissair was once so financially solvent it was called the "Flying Bank." However, they began to believe they were invulnerable and as a result of failing to question poor decisions and gross mismanagement, the airline eventually went bankrupt. This is error an example of: a. negative sanctions b. in-group c. groupthink d. out-group

c. groupthink

Which of the following are NOT critical listening skills? a. evaluate a speaker's supporting evidence b. distinguish between fact and inference c. judge a speaker's message based on their physical appearance d. think beyond the message e. discover our own biases

c. judge a speaker's message based on their physical appearance

Sam is unaware he interrupts others and only listens to interject his opinion. This is an example of: a. conscious incompetence b. unconscious competence c. unconscious incompetence d. conscious competence

c. unconscious incompetence

Read and analyze the work-place conflict below. Match the conflict management strategy to the example provided. David works at the front desk of a luxury hotel. Typical tasks include registering guests, answering phones and using the in-house switchboard to redirect guests' concerns, and assisting guests with checkout. David works on a rotating shift with 14 other clerks. David has worked at the hotel for the past 3 years during summer breaks and the December holiday season. In October of this year, Greta, the manager, added duties to the front desk staff. Clerks are now required to maintain supply consumption records and file paper documents in storage cabinets. David returned to employment in December and is unhappy with the changes to the job. Because of the added duties, David feels as if they should get a raise. Last week, Greta reprimanded David because the filing was not up to date. David tells Greta that he was swamped with checkouts during his Tuesday day shift. Greta tells him that he needs to learn to balance work activities. Conflict management strategy: Compromising Accommodating Avoiding Competing Collaborating Examples: Greta and David sit down and discuss the conflict. David requested a raise for the front desk attendants, as the work-load has increased. Greta agreed to the raise, only after the front desk attendants attend a meeting on work-place productivity and time management. After one month, she will review their performance and give a raise if the front desk staff has increased their balancing of work activities. David gripes to his fellow front-desk attendant Sam, but doesn't do anything to solve the problem. David goes to Valerie (Greta's boss). David tells Valerie "I think you should fire Greta because she is disrespectful to the front desk attendants. I graduate in a month, and would be willing to take her place." David sits down with Greta and proposes that they hire an extra person to help out. Greta tells him this is a possibility, but the company would not be able to afford raises if another person is hired. David agrees that hiring would make his work easier, and they decide to place an ad in the paper for another front-desk attendant. David apologizes to Greta for his lack of time management skills, and asks if she could help him manage his time at work with more efficiency.

collaborating avoiding competing compromising accommodating

A high-context culture most likely is also a(n) (individualistic, collectivist, competitive, ethnocentric) culture.

collectivist

_________________ occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints.

conflict

_______________ ___________________ are comments that are specific and descriptive enough for the receiver to apply them for the purpose of self-improvement.

constructive criticism

Alexis was listening to her friend Tori tell a story. She nodded her head, made eye contact, and said, "uh huh." Alexis was utilizing ________________ to show Tori she was listening. a. Paralanguage b. Oculesics c. Kinesics d. All of the above are present in the example provided. e. Backchanneling cues

d. All of the above are present in the example provided.

The receiving stage of the listening process involves which of the following? a. Responding verbally to the speaker b. Understanding the meaning of the speech c. Accurately identifying particular sounds we hear as words d. Being physically present in the space where the speech is taking place

d. Being physically present in the space where the speech is taking place

We usually begin disclosure with observations and thoughts, and then move into feelings and needs as the relationship progresses. There are two exceptions to this process, what are they? a. Acquaintances and crisis situations b. Perception and communication c. Strangers and perceptions d. Crisis situations and strangers

d. Crisis situations and strangers

A recent study was completed by Facebook. "The authors found that when they manipulated user timelines to reduce positive expressions displayed by others 'people produced fewer positive posts and more negative posts; when negative expressions were reduced, the opposite pattern occurred.' (Forbes Magazine, 6/28/14) While ethical implications of the study exist, which concept describes these behaviors? a. Network Overlap b. Neologism c. Theory of triangles d. Emotional Contagion

d. Emotional Contagion

Which of the following generalizations is valid? a. English people drink tea all day. b. Every Louisianaian speaks Cajun French. c. All Mexicans like guacamole. d. In Middle Eastern culture, women have a lesser status than men.

d. In Middle Eastern culture, women have a lesser status than men.

Abbey went out for coffee with her best friend, Stella. Stella was talking about her problems at work, but Abbey was having trouble listening because she had a headache. Abbey's inability to effectively listen is because of: a. Sleepiness b. Psychological noise c. Perceptual constantcy d. Physiological noise

d. Physiological noise

When you paraphrase the speaker's message and intent, ask questions, or invite corrections, you are: a. engaging in listening for enjoyment. b. encountering a barrier to listening. c.employing nonverbal listening behaviors. d. checking your understanding or perception of the speaker.

d. checking your understanding or perception of the speaker.

The "hippie" movement of the 1960's is an example of a: a. cultural lag b.structural functionalist perspective c. afrocentrism d. counterculture

d. counterculture

Is is illegal to abuse drugs. This is an example of a: a. taboo b. belief c. more d. folkway

d. folkway

Which association below is not part of the textbook definition of interpersonal relationships? a. one between two or more people who use some consistent patters of interaction b. one between two or more people who have interacted for some period of time c. one between two or more people who are interdependent d. one between two or more people who exhibit affection toward each other

d. one between two or more people who exhibit affection toward each other

The image of a flag is an example of a: a. perception b. assumption c. value d. symbol

d. symbol

The evaluating stage is the stage of the listening process in which a. the listener recalls the information from the speech and repeats it to verify understanding b. the listener interacts with the speaker verbally and nonverbally c. All of these answers d. the listener assesses the information she's received and forms an opinion on what she's heard

d. the listener assesses the information she's received and forms an opinion on what she's heard

In order to practice empathetic listening skills, we must be able to: (multiple answer-- choose all that apply.) effectively mirror the nonverbal communication of others support others' subjective experience distinguish between fact and inference temporarily set aside our own needs to focus on the other person encourage elaboration through active listening and questioning listen and judge the speaker for lies avoid the temptation to tell our own stories and/or give advice doubt the speaker's feelings are valid evaluate a speaker's personal appearance for physical beauty

effectively mirror the nonverbal communication of others support others' subjective experience temporarily set aside our own needs to focus on the other person encourage elaboration through active listening and questioning avoid the temptation to tell our own stories and/or give advice

___________________ are physiological, behavioral, and/or communicative reactions to stimuli that are cognitively processed and experienced as emotional.

emotion

Knapp's Model highlights 5 stages for relationship development, and 5 stages for which relationships dissolve. Match the stage of the relationship to the example provided. stage of relationship: differentiating intensifying terminating experimenting circumscribing stagnating avoiding integrating initiating bonding examples: "Hello my name is Abby, it is nice to finally meet you!" "I like to exercise and cook after work. What do you like to do after work?" "We've been hanging out for a couple weeks now, and I've really enjoyed our time together." (to friend) "We're going to get a dog together!" "We'll be getting married in the Fall." "My friends are coming over on Saturday, and maybe you could go hang out with your friends?" "We've been fighting a lot lately, but I still want to be with you." (internal thoughts) "We still live together, so it will be really hard to break up, so I'm not sure if I'm ready to do that." "We always fight when he gets home from work, so I think I might just go to the gym so I don't' have to see him." "I think we need to break up."

initiating experimenting intensifying integrating bonding differentiating circumscribing stagnating avoiding terminating

Knapp's Stages of Relationships include 10 stages of relational formation and deterioration. Match the example provided to the particular stage in Knapp's model. Stages: experimenting initiating avoiding integrating bonding terminating Examples: "Hi my name is Sammy. Are you enjoying the party?" "So we've been together for about a year.. I think we should take the next step and live together.." "We're married!" "I have a lot going on at work, so I probably won't be home as much." "I think we should see other people."

initiating integrating bonding avoiding terminating

_____________ is the process of exchanging messages between people whose lives mutually influence one another in unique ways in relation to social and cultural norms.

interpersonal

Given that we can process more words per minute than people can speak, we can engage in internal dialogue, making good use of our (interpersonal, intrapersonal) communication, to become a better listener.

intrapersonal

Primary emotions are innate emotions that are experienced for short periods of time and appear rapidly, usually as a reaction to an outside stimulus, and are experienced similarly across cultures. Check all of the following that are primary emotions. Joy Shame Fear Distress Anger Embarrassment Love Guilt

joy fear distress anger

______________ _________________ are orally delivered messages that are tailored to be comprehended by a listener.

listenable messages

_________________ is the learned process of receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages.

listening

US Americans generally use a (low-context communication, high-context communication) style, while people in East Asian or Latin American cultures use a (low-context communication, high-context communication) style.

low-context communication high-context communication

Match the example to the level of culture it represents. levels of culture: regional individual team culture organizational national examples: French culture Southern culture McDonald's Jonathan Smith Saint's football

national regional organizational individual team culture

The Johari window can be applied to a variety of interpersonal interactions in order to help us understand what parts of ourselves are open, hidden, blind, and unknown. Match the window to its definition and example. Definition and example: Information that we both know about me. Example: I am a teacher, I am a female, I have a cat. Information that I choose not to disclose to others. Example: My fears, My secrets Information that I do now know about myself. Examples: Maybe I interrupt others when speaking, and I do not realize that I do this. Information that neither of us know about me. Example: I may be the best trumpet player on earth, but have never played the trumpet. window: blind open unknown hidden

open hidden blind unknown

Sammy's family consists of Jeremy, Olivia, and Clayton. At his job, Sammy works with Bruce, Cole, and Stella. Jeremy and Sammy have a (personal, social) relationship. Cole and Sammy have a (personal, social) relationship.

personal social

My best friend is an example of a (personal, social) and (voluntary, involuntary) relationship.

personal voluntary

Match the stage of the listening process to its correct definition. Stages: receiving recalling interpreting responding evaluating definitions: Take in stimuli through auditory and visual channels Combining visual and auditory information we receive and try to make meaning out of that information using schemata As stimuli are organized and interpreted, they make their way to memory We make judgments about the message's credibility, completeness, and worth. Sending verbal and nonverbal messages that indicate attentiveness and understanding or lack thereof

receiving interpreting recalling evaluating responding

The five stages of listening are:

receiving interpreting recalling evaluating responding

Internal dialogue is a more structured way to engage in active listening, but we can use more general approaches as well. I suggest that students occupy the "extra" channels in their mind with thoughts that are related to the primary message being received instead of thoughts that are unrelated. We can use those channels to resort, rephrase, and repeat what a speaker says. When we (rephrase, resort, repeat), we can help messages transfer from short-term to long-term memory. When we (rephrase, resort, repeat), we can help mentally repair disorganized messages. When we (rephrase, resort, repeat), we can put messages into our own words in ways that better fit our cognitive preferences.

repeat resort rephrase

Jealousy is a (secondary, primary, tributary) emotion, as it requires higher order thinking skills and does not have a corresponding facial expression. Anger is a (secondary, primary, tributary) emotion, as it is experienced for a brief period of time and is utilized similarly across cultures.

secondary primary

______________ is purposeful disclosure of personal information to another person.

self-disclosure

My co-worker is an example of a (personal, social) and (involuntary, voluntary) relationship.

social involuntary

Monochronic cultures like the United States value (people- and content-oriented, time- and action-oriented) listening styles, while polychronic cultures like Japan value (people- and content-oriented, time- and action-oriented) listening styles.

time- and action-oriented people- and content-oriented

According to our textbook, there are four different listening styles. Match the listening style to the example provided. Examples: Jeffrey is a manager with 100 employees. He is very concerned with productivity and achieving the company's goals. He also has a very busy schedule and is very conscious about his itinerary. Tiffany is a therapist and listens to people discuss their feelings and emotions during sessions with clients. Matt is a student. He enjoys taking classes with teachers who are well-organized and present accurate up-to-date information. Dan is a detective. It is his job to listen to all of the details of the story and identify the truth. Listening styles: action-oriented listening people-oriented listening content-oriented listening time-oriented listening

time-oriented listening people-oriented listening action-oriented listening content-oriented listening

Individuals who have a secure attachment, according to the Attachment theory, are generally more effective at managing their emotions.

true

True or False. Critical listening is the act of evaluating a speaker's message by evaluating its accuracy, meaningfulness, and utility.

true

True or False. Culture varies greatly across the globe.

true

True or False. Giving feedback to yourself is considered intrapersonal communication.

true

True or False. Having interpersonal relationships and interactions is beneficial to an individuals' physical and mental well-being.

true

True or False. People with higher levels of interpersonal communication skills are better able to adapt to stress, have greater satisfaction in relationships and more friends, and have less depression and anxiety.

true