SPTE 640 Venue Management Final

CAFM

Computer Aided Facility Management

Describe the difference between crowd control and crowd management

Crowd management isa proactive organizational strategy which guides venue personnel in providing & maintaining the desired event environment Crowd control is a reactive measure employed to control crowds through both human & physical elements

EMS

Emergency management systems

Production riders

a detailed description of the support and assistance required to produce their event ---- the venue operations department is responsible for carrying out many of the specific requirements of the riders depending on size may address: staging requirements set-up requirements (registration, meeting rooms set ups, production offices) production and technical requirements dressing room requirements food and beverage requirements transportation and hotel requirements labor requirements

ADA

americans with disabilities act

capital expenses

amounts spent for real estate, equipment, furniture and fixtures, and certain major repairs. These funds are not usually included in operating expenses but are shown as separate expenses in the financial statements

Explain the impact that ancillary revenues have on public assembly facilities.

1. Venue revenue derived from sources other than rent and expense reimbursements. Typical examples of ancillary event revenues include concessions and catering, merchandise, parking and decorating. 2. Venue rent potential is limited, especially in competitive markets. Therefore, many venues will use ancillary revenues to make their money. in house operation- abilitiy to retain control, abilitity to retain flexibility ; abilitity to retain all fiancial control private contractor - capital investment management, use of proven systems ; provides liability rotection from operations, especially alcohol service

Promoter generated ancillary revenue

1. in house marketing and advertising agency fees 2. television production fees 3. utility fees 4. labor fees 5. additional space rental 6. equipment fees

ADA

Americans With Disabilities Act

HVAC

Heating, Ventilation, air conditioning

IATSE, YEllow card shows

International Alliance of Theatrical Stage Employees =yellow card shows- All a yellow card show is a show that carries all crew is IATSE members and is a union tour. This means that any union venue they go into should theoretically have the same rights of the local union members. The "yellow card" is the list of hands needed for the call organized by dept.

MBWA

Managemnet by walking around

NFPA

National fire protection association. fire, life sefty and building codes **??

RFP

Request for proposal - a document that identifies the needs of the issuing entity and the required capabilities, experience, and projected costs necessary to complete a project

RFQ

Request for qualification- document often issued prior to a request for porposal . the purpose is to ascertain that the respondent is qualified in terms of knowledge, experience, nd financial capability to provide specified products or services.

T.E.A.M

Techniques for Effective Alcohol Management

food and beverage

cna be used as a marketing tool to attrac tbusiness and consumers food and bev service operation may range from the traditional concession stand and basic catering to fine dining and banquet facilities . per caps- a measuring standard used to define the average amount of sales derived per person for the event. = gross revenue/event drop count hawkers- roam the general public seating areas selling select food and beverages front and back of the house (caterng for edia, artists, crew, etc) many venues also have restaruants gues can attend.. -

CADD

computer aided design and drafting

in-house marketing and advertising agency fees

create a venue revenue source, while allowing promoter to realize advertising rates enjoyed by the venue on the basis of advertising volume.

crowd control

crowd control is a reactive measure employed to control crowds through both human and physical elements. ideally venue personnel endeavor to manage a crowd, not control it. controlling the crowd should focus on efficiently resolving the issue and re-establishing the desired event environment.

Crowd Management

crowd management is a proactive organizational strategy which guides venue personnel in providing and maintaining the desired event environment component of event risk management plan impacts managemnt activities before, during and after the event. (in advance - hiring, training, analyzing and planning. during - corwd managment process of maintaing established policies while executing communicating and supervising the crowd managment plan after- management should evaluate the effectiveness of the plan and make adjustments as needed.

preventative maintenance `

deferring maintenance may be a short term solution but will likely result in long term consequences the cost to repair or replae neglected eqiupment far exceeds the cost of providing routine maintenance director of operations responsibility to to generate adequate preventative maintenances schedules and to ensure the completion and documentation of all assigned maintenance tasks... venues schedule and events have precedent - rigging inspections and refinancing a portable basketball dance floor a well designed prentative maintenance program can be accomplished between events. have a systmem in place for upkeep and reduce effects of normal wear and ear and to minimzie aging process adequate funds necessary - responsiblity may be assigned to in house personnel or service contracters

merchandising contracts

flat fee rate per person fee percentage of sales fee

Merchandise

flat rate fee - on time fixed rate dollar amount paid to the venue per person fee - based on a pre-determined amount to be charged by the venue for each person attending the event. percentage of sales fee - probably the most common and accepted fee arrangement for the right to sell merchandise at events. venue receives percentage of sales of merchandise and novelty items. event receives 75 - 90% of gross merchandise sales after applicable taxes.. the venue recieves 10 to 25%

Guest- generated ancillary revenue

growth of social media and personal apps may provide greater access to these services thereby enhancing the potential revenue streams 1. Ticketing 2. food and beverage 3. merchandise 4. parking

utility fees-

hard costs and need to be paid to the utility provider. In some events utility costs are calculated into rent. in some instances- convention and meeting venues- promoter responsible for reimbusing the venue for actual or negotiated utility costs. should be able to seperate non event utilites from event utilities.. - natural gas - electricity -water -heating, ventilation, air conditioning -pressurized air - refrigeration -satellite/cable television - telphone and data connections

IAVM & AVSS

international association of venue managers academy for venue saftey and security

trades and craftsmen

is defined as an occupation requiring manual or mechanical skills and often requiring licensing. trades in most venues include electricians, carpenters, plumbers, painters, and mechanics

mechanical systems

many venues use web based monitoring systems for centralized master control of the venues mechanical, life safety, security, and comfort environments. BAS- Building Automated Systems FMIS- Facility Management Information Systems

OSHA

occupational, safety and health admin

engineering

one of most critical areas of venue operations . if don't function properly may negatively impact guest experience and result in life safety and financial consequences monitoring water quality and flow pressure monitoring electrical consumption and maintaining electrical power distribution equipment maintaining emergency power systems monitoring life safety systems such as fire suppression and sprinkler systems maintaining ice rink refrigerator systems. many suystmes can be pre programmed

Ticketing

revenue may be generated through venue fees, ticket service charge rebates, VIP ticket order fees, and interest income earned from ticket revenue being held in escrow accounts. venue fees - is a small charge added on to the base ticket price and is generally used for venue maintenance, repairs, renovations, repairs , renovations, and capital improvement. service charges are often added to the base ticket price, whether utilizing an in house or a contracted ticketing company. - used to offset expense of the ticketing system and ticketing personnel vip order fees - usually has important business relationships that require special attention. escorw accounts- advance ticket sales revnue is collected by the venue and held until the event occurs. These dollars can be substantial but are not the property of the promoter until the event is concluded.

code blue

someone has died in the facilitiy ... do not touch the body- or try to get even a heart beat in order to not have it become crime scene..

dram shop laws

specify that the commercial establishments can be held liable if an employee sells alcohol to a visibly intoxicated person who later is involved in an accident of injures third parties.

television production fees

television, radio, closed circuit services and fees may present themselves as possible revenue streams for the venue.

front of house staff

the areas of a venue to which the public typically has access. FOH usually includes lobbies, concourses, concession stands, public restrooms, ticket office lobby, and seating areas.

back of the house

the areas of the venue where public access is not permitted, usually behind he stage, production area and or other restricted areas, such as mechanical rooms, dressing rooms, kitchen, etc,. beyond the physical location, this term can used in conjunction with building functions in those areas.

conversion or changeovers

the labor and procedures required to change from one venue set-up to another. This may include changing the stage setup and position, seating configuration, trade show booth arrangement, housekeeping duties and sports surface type.

additional space rental

typically one time charge,, especially in convetnion and conference centers . cyber cafe- requires additional space but also requires internet access for attendees

equipment fees

venuesmay rent hourly, daily or event rate to the promoter . staging, tables,chairs, linen, pip e and drape, crowd control barriers, spotlights, forklifts, scissor lift, risers, carpet, portable dance floor, cable trays, podiums, metal detectors, Av equipment, scroeboards, sound system, sport surfaces

labor fees

when event promoter is charged for personnel the venue hires for the safe and secure operation of the venue during an event. rate sheet- lists the rates for all front and back of house personnel, both union and non union. (police, security, fire, first aid, ushers, ticket office, load in , stagehands, decorating, service desk, freight, trades personnel)