ssue02wb: uconnect customer FAQs

how do you re-pair a phone to a uconnect system

Delete devices from the phone and the Uconnect system and start pairing process again

at driveUconnect.com owners of vehicles can enter their VIN to see if a Uconnect update is available for download then what can they do

Download the update along with installation instructions and install it themselves

how can customers ensure that their Uconnect system is compatible with apple carplay/ android auto

Make sure they have a 4th-generation Uconnect System.

a customer's iphone is paired to uconnect but text messages dont appear on the uconnect toughscreen. how should you respond

help her to ensure that show notifications is active on the iphone

a cusomter answers yes by pressing the soft key when uconnect asks if he would like to begin pairing, but the system cannot find his phone. how should you respond.

help him to ensure that bluetooth is activated on his phone.

how do customer continue their connected services (SiriusXM guardian or Uconnect access) subscription after the free trial expires

log in to their account and select manage your subscription to continue their connected services

what is the most complete and accurate way to identify which connected services are featured on a specific vehicle

look up the vin on ishowroom

a customer with a Uconnect 4 nav system is looking for a new vehicle. what should you present to them

matching technology

whether your customer alls you for help or brings the vehicle inot the service departnmetn for uconnect issues, what is the firdt step you should take

perform a system restart

what is the most likely cause for a phone to stop connecting via bluetooth to a Uconnect system

phone manufacturer or Uconnect issue a software update

after an automatic uconnect update what might owners need to do

re-pair bluetooth phones and reset radio station presets

a customer asks why doesn't tom tom navigation on my Uconnect 5 nav help me avoid traffic jams?

the customer has not activated tom tom and travel services, which provide access to real time traffic and data.

the customer's uconnect 4 system doesnt launch android auto when the phone is connected what is the probable cause.

the customer has not downloaded the android auto app from the google play store

which of the following is true of performing a return to new function on a uconnect connected services trial period, for a vehicle that was mistakenly enrolled before the sale.

there is a list of required information that must be gathered in advance to send to siriusxm and guardian or brand connect dealer support

a customer says i just bought this new cable for my Uconnect 4 system and apple carplay has stopped working consistently. what should you do

verify that the cable is supplied by the phone manufacturer and the port is lint

a cusotmer wants to pari a second phone but notices that the system doesnt ask her if she would like to par a phone. which of the following is true when you assist her

you should confirm that the system does not prompt the customer to connect a phone when one is already paired and walk her through the steps for add another phone

phone contacts that contain ___ may mean the customers has difficulty using voice commands to place calls

Symbols such as & or thumbs up

which popular navigation app is now supported by both android auto and apple carplay and can be used with a compatible Uconnect system

Waze

some customers report that their uconnect system doesn't always recognize apple carplay/ android auto what might you suggest

With the radio powered on, plug and unplug the cable to assist Uconnect in recognizing the device.

when a customer is having wifi hotspot connectivity issues afteer subscribing to it and successfully activating the system, what should you advise.

advise hi to contact the Att telephone support resources

when an onscreen message appears for permission to begin a software update, what should the customer do?

allow the update at a time when the vehicle will not be driven for several hours

if the Uconnect system doesn't recognize a customers voice command what could be the cause

background noise interference

to what does the uconnect app provide access

connected services

when customers complain that apple carplay or android auto have stopped working on their Uconnect 5 system, what should they do first

delete the phone from the uconnect radio, delete uconnect from the phones bluetooth and re-pair the phone to uconnect

a customer is very interested in a waggoneer's Wagoneer app, not isn't ready to buy , so the vehicle is not enrolled what is the recommended way to show the customer more about the app?

download the app to your phone and use the demo mode to help the customer understand key features