Stevens Ch. 9

Organizational authority is traditionally characterized by:

Chain of command

Which of the following statements about functional departmentalization is true?

Functional departmentalization allows work to be done by highly qualified specialists

When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.

accountability

____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.

autonomy

With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization.

customer

____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.

delegation of authority

____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

departmentalization

Job specialization can result in ____.

employee boredom

____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.

functional

The central concern of the job characteristics model (JCM) is ____.

internal motivation

The chain of command ____.

is described by none of these

The organizational process ____.

is the collection of activities that transform inputs into outputs that customers value.

____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.

job design

An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____.

job enlargement

__________ means increasing the number of tasks in a particular job and giving workers the power to make decisions about their own work.

job enrichment

Decentralization ____.

leads to faster decision making and more satisfied customers and employees

A(n) __________ function is an activity that contributes directly to creating or selling the company's products.

line

In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.

line;staff

With ____ departmentalization, most employees report to two bosses.

matrix

A(n) ____ organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.

mechanisic

A(n) __________ organization is an organization that is characterized by specialized jobs and responsibilities, precisely defined, unchanging roles, and a rigid chain of command based on centralized authority and vertical communication.

mechanistic

Except for the core business activities that they can perform better, faster, and cheaper than others, __________ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

modular organizations

A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

organic

While ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization.

organizational structure; organizational process

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.

product

Procter & Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pet nutrition and care. These divisions indicate that the company uses ____ departmentalization.

product

The three types of task interdependence are

reciprocal, pooled, and sequential

__________ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed.

reengineering

____ is the process of solving problems by consistently applying the same rules, procedures, and processes.

standardization

____ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.

task significance