Strategic Management Chp.7

Which two variables rank as marketing's most important contributions to strategic management?

Market segmentation and product positioning

What is the most complex form of organizational structure?

Matrix

Which of the following is NOT a management issue central to strategy implementation?

Performing an internal audit

The Omega Company sells two very different types of products, each of which needed special emphasis. The type of structure that would best suit the Omega Company is the ________ structure.

divisional-by-product

Formal statements of organizational philosophy, charters, creeds, materials used for recruitment and selection, and socialization help an organization

link culture to strategy

A change strategy that attempts to convince people that the change is to their personal advantage is

rational

Production processes typically constitute more than ________ percent of a firm's total assets.

70

Which approach for managing and resolving conflict involves ignoring the problem in hopes that the conflict will resolve itself?

Avoidance

What are the three categories of approaches for managing and resolving conflict?

Avoidance, defusion, and confrontation

Which divisional structure stands out for effectiveness when a few major customers are of paramount importance and many different services are provided to these customers?

By customer

Which approach for managing and resolving conflict involves exchanging members of conflicting parties so that each can gain an appreciation of the other's point of view?

Confrontation

Which of the following is NOT a management issue central to strategy implementation?

Developing an effective human resources function

Well-being programs

are becoming more prevalent as companies realize the benefits to the firm

What change strategy involves giving orders and enforcing those orders?

force

Which organizational structure has the disadvantage of ambiguous roles for some senior executives?

functional

The percentage of a manager's annual bonus attributable to short-term versus long-term results should vary by

hierarchical level in the organization

What term is used to describe specific guidelines, methods, procedures, rules, forms, and administrative practices established to support and encourage work toward stated goals?

policies

"All of our locations will be open at least two evenings per week until 8:30 p.m." is an example of a(n)

policy

Alfred Chandler's conclusions on the relationship between strategy and structure can be summed up as

structure follows strategy

All of the following statements regarding the recent trend in Japan of switching from seniority-based pay to performance-based approaches are true EXCEPT

the switch is boosting employee morale