Supervision Test 1

Cost-Control Strategies

- Use budgets - Increase - Improve methods - Reduce overhead - Minimizing waste - Regulate or level work flow - Install modern equipment - Tran and motivate employees - Minimize tardiness, absenteeism, turnover

Key Terms

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Key Terms

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A code of ethics is best defined as: an organization's written statement of its primary purpose. Correct Response an organization's written statement of its values and its rules for ethical behavior. a document containing the list of topics related to ethics to be covered at a meeting. a document containing the list of employees who have a record of unethical behaviour.

True

A direct method to bring a meeting to a close is for the supervisor to summarize the key points, state what needs to happen next, and thank everyone for attending the meeting. T/F?

Status

A groups member's position in relation to the others in the group.

Agenda

A list of the topics to be covered at a meeting.

Supervisor

A manager at the first level of management. *Embelished by "Taft-Hartley Act"

Average rate of return

A percentage that represents the average annual earnings for each dollar of a given investment.

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A person who exposes a violation of ethics or law is called a whistle-blower. Correct Response True False

Disablity

A physical or mental impairment, or being regarded as having such an impairment.

Predjudice

A preconceived judgement about an individual or group of people.

Six Sigma

A process-oriented quality control method designed to improve the product or service output to 99.9997 percent perfect.

Zero-defects approach

A quality-control technique based on the view that everyone in the organization should work toward the goal of delivering such high quality that all aspects of the organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.

Statistical Process Control

A quality-control technique using statistics to monitor production quality on an ongoing basis and making corrections whenever the results show the process is out of control.

ISO 900

A series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems.

Team

A small group whose members share goals, commitment, and accountability for results.

False

A supervisor's human relations skills refer to the ability to see the relation of the parts to the whole and to one another. T/F?

Staffing

A supervisor's performance depends on the quality of results that the supervisor achieves through his or her employees. Therefore _____ is crucial to the supervisor's success.

Empowering

Allowing substantial responsibility and discretion in work activities; trusting people to solve problems and make decisions without getting approval first.

Malcom Baldridge National Quality Award

An annual award administered by the U.S. Department of Commerce and given to the company that shows the highest quality performance in seven categories: 1. Leadership 2. Strategic Planning 3. Customer and Market Focus 4. Measurement, Analysis, and knowledge Management 5. Human resource focus 6. Process management 7. Results

Bona Fide Occupational Qualification

An objective characteristic required for an individual to perform a job properly

Sustainability

An organization's ability to meet its present needs without compromising the ability of future generations to meet their needs.

Quality Control

An organization's efforts to prevent or correct defects in its goods or services or to improve them in some way.

Code of Ethics

An organization's written statement of its values and rules for ethical behavior.

Total Quality Management

An organization-wide focus on satisfying customers by continuously improving every business process for delivering goods or services.

External Monitoring

Analyzing information about events, trends, and changes in the external environment to identify threats and opportunities for the work unit.

Organizing

Assigning tasks to specific members of the organization to achieve the tasks that were given to them, as wells as handling conflicts as the arise.

Clarifying Roles

Assigning tasks; explaining job responsibilities, task objectives, and performance expectations.

False

Authority is the ability to do certain things. T/F?

Supporting

Being considerate; showing sympathy and support when someone is upset or anxious; providing encouragement and support when a task is difficult or stressful.

Corporate Culture

Beliefs and norms that govern organizational behavior in a firm.

budget reports

By reviewing _____ regularly, a supervisor can see which categories of expenses are largest and identify where the department is spending more than it planned.

Encouraging innovative thinking

Challenging people to question their assumptions about the work and consider better ways of doing it.

Diversity

Characteristics of individuals that shape their identities and the experience they have in society.

Monitoring Operations

Checking on the progress and quality of the work; evaluating individual and unit performance.

Consulting

Checking with people before making decisions that affect them; encouraging participation in decision making; using the ideas and suggestions of others.

Short-Term Planning

Determining how to use personnel and other resources to accomplish a task efficiently; determining how to schedule and coordinate activities efficiently.

Team Building

Developing the ability of team members to work together to achieve common objectives.

Ageism

Discrimination based on age.

Sexism

Discrimination based on gender stereotypes.

True

Employees' skills influence how effective productivity-building efforts will be. T/F?

Overhead

Expenses not related directly to producing goods and services; examples are rent, utilities, and staff.

False

Formal groups are typically formed when individuals in the organization develop relationships to meet personal needs. T/F?

fulfill ongoing needs in the organization by carrying out a particular function.

Functional groups are best defined as groups that: fulfill ongoing needs in the organization by carrying out a particular function. are set up to carry out a specific function and then disbanded when the activity is completed. work together and solve functional problems only through computer-based interactions. emerge from relationships and shared interests among members in an organization.

Stereotypes

Generalized, fixed images of others.

Norms

Group standards for appropriate or acceptable behavior.

Self-Managing Work Teams

Groups of 5-15 members who work together to produce an entire product.

Formal Groups

Groups set up by management to meet organizational objectives.

Task Groups

Groups that are set up to carry out a specific activity and then disband when the activity is completed.

Informal Groups

Groups that form when individuals in the organization develop relationships to meet personal needs.

Functional Groups

Groups that fulfill ongoing needs in the organization by carrying out a particular function.

Benchmarking

Identifying the top performer of a process, then learning and carrying out the top performer's practices.

Staffing

Identifying, hiring, and developing the necessary number and quality of employees.

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In addition to being morally right, ethical behavior offers potential advantages to the organization. Correct Response True False

worth a customer places on a total package of goods and services relative to its cost.

In the context of quality standards, value is best defined as the: importance the supervisor gives to the top performer of a particular process. worth a customer places on a total package of goods and services relative to its cost. series of quality standards adopted by the International Organization for Standardization. organization-wide focus on satisfying customers by continuously improving every business process.

Adjourning

In the context of team formation, this stage is not required for every team, given that some teams meet for indefinite periods of time. Identify this stage. Performing Adjourning Forming Storming

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In the context of whistle-blowing, which of the following statements is true? Whistle-blowers are motivated simply by pettiness. Whistle-blowers reveal company secrets to rivals. Typically whistle-blowers are dishonest in nature. Correct Response Whistle-blowers are protected by federal laws.

Leading

Influencing people to act (or not act) in a certain way.

False

It is almost always cheaper to fix problems after they occur as opposed to trying to prevent them in the first place. T/F?

False

It is in the norming stage of team development that the process of team formation begins. T/F

Staffing

Letting employees know what is expected of them and inspiring and motivating them is known as:

Statistical Quality Control

Looking for defects in parts or finished products selected through a sampling technique.

Statistical Quality Control

Looking for defects in parts, finished goods, or other outcomes selected through a sampling technique is known as: statistical quality control. total quality management. feedback control. concurrent control.

Corporate Social Responisibility

Managerial obligation to take action that protects and improves the welfare of society and the organization's interests.

Controlling

Monitoring performance and making needed corrections.

False

One of the disadvantages of using work teams is that they make it difficult for the organization to fully utilize the insights and expertise of all its employees. T/F?

True

Organizing includes among other things, setting up the group and allocating resources to achieve goals. T/F?

Roles

Patterns of behavior related to employees positions in a group.

Qualified Individual With a Disabilty

Person with a disability who, without reasonable accommodation, can perform the essential functions of a particular job.

True

Planning is the first process in the management function. T/F?

Ability

Power is defined as the ______ to do certain things.

Envisioning Change

Presenting an appealing description of desirable outcomes that the unit can achieve; describing a proposed change with enthusiasm and conviction.

False

Process control is limited to an organization's effort to prevent or correct defects in its goods T/F?

Developing

Providing coaching and advice; providing opportunities for skill development; helping people learn how to improve their skills.

Recognizing

Providing praise and recognition for effective performance, significant achievements, special contributions, and performance improvements.

Process Control

Quality control that emphasizes how to do things in a way that leads to better quality.

Product Quality Control

Quality control that focuses on ways to improve the product itself.

Planning

Setting goals for an organization and developing an overall strategy for achieving the goals.

Role Conflicts

Situations in which a person has two different roles that call for conflicting types of behavior.

Whistle-Blower

Someone who exposes a violation of ethics or law.

Technical Skills

Specialized knowledge and expertise used to carry out particular procedures is defined as:

True

Subgroups may form among members of a formal group when some group members feel uncomfortable with the way they are expected to behave. T/F

False

Successful managers should refrain from challenging people to question their assumptions. T/F?

True

Supervisors can increase their own and their team's or group's productivity by understanding the goals of quality programs and their own role in achieving those goals. T/F?

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Sustainable organizations protect and care for the communities where the organization's workers and customers live. Correct Response True False

Detour behavior

Tactics for postponing or avoiding work.

Taking risks for change

Taking personal risks and making sacrifices to encourage and promote desirable change in the organization.

Employee involvement Teams

Teams of employees who plan ways to improve quality in their areas of organization.

Decision-Making Skills

The ability to analyze information and reach good decisions.

Conceptual Skills

The ability to work effectively with other people.

Human Relations Skills

The ability to work effectively with other people.

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The act of hiring one's relatives is known as: fascism. crony capitalism. Correct Response nepotism. collective narcissism.

Productivity

The amount of results (OUTPUT) an organization gets for a given amount of inputs.

Cohesiveness

The degree to which group members stick together.

Homogeneity

The degree to which the members of a group are the same.

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The first step in dealing with unethical employees is to ask them to resign. True Correct Response False

Nepotism

The hiring of one's relatives.

Payback Period

The length of time it take for the benefits generated by an investment to offset the cost of the investment.

Accountability

The practice of imposing penalties for failing to adequately carry out responsibilities and providing rewards for meeting responsibilities.

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The practice of nepotism helps one to take ethical decisions. True Correct Response False

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The principles by which people distinguish what is morally right are most accurately known as: ethics. norms. traditions. missions.

Ethics

The principles by which people distinguish what is morally right.

Turnover

The rate at which employees leave an organization

Technical Skills

The specialized knowledge and expertise used to carry out particular techniques or procedures.

Value

The worth a customer places on a total package of goods and services relative to its cost.

False

The zero-defects approach primarily aims at establishing a particular department to ensure that there are no defects in the goods or services of a company. T/F?

Idle time/ Downtime

Time during which employees or machines are not producing goods or services.

Group

Two or more people who interact with one another, are aware of one another, and think of themselves as a unit.

Discrimination

Unfair or inequitable treatment based on predjudice

Sexual Harassment

Unwanted sexual attentions, including language, behavior, or the display of images.

avoid ridiculing the participants and respect their efforts to contribute.

When conducting a meeting, the supervisor should: completely dominate the conversation so that it does not go astray. avoid ridiculing the participants and respect their efforts to contribute. allow articulate members to monopolize the conversations because they probably know more about the meeting's purpose than the quiet ones. let the meeting go over the time allotted since it is on company time.

Empowering

When supervisors and other managers allow substantial responsibility and discretion in work activities and trust people to solve problems and make decisions without getting approval first, they are relying on which of the following sets of managerial skills?

It is a list of the topics to be covered at a meeting.

Which of the following best describes an agenda? It is a list of the topics to be covered at a meeting. It is a record of the degree to which the members of a group are the same. It is a list of group standards for appropriate or acceptable behavior. It is a record of the patterns of behaviour related to employees' positions in a group.

Better cooperation among members

Which of the following is an advantage most closely associated with homogenous teams? Broader variety of skills Better cooperation among members Better ability to examine problems from diverse viewpoints Greater efficiency in performing complex creative tasks

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Which of the following is the first step toward building a sustainable organization? Rewarding contributions to sustainability Correct Response Setting sustainability goals Hiring people with sustainability skills Tracking progress toward sustainability

The TQM approach calls for the involvement of employees at all levels.

Which of the following is typically true in the context of total quality management (TQM)? The TQM approach is based entirely on the Six Sigma concept. The human resource department is put in charge of quality management. The TQM approach calls for the involvement of employees at all levels. The TQM efforts typically address just the products themselves, and not the processes used for delivering goods and services.

Payback Period

Which of the following refers to the length of time it will take for the benefits generated by an investment (such as cost savings from machinery) to offset the cost of the investment? Payback period Downtime Idle time Overhead