Supply Chain Final

A Deemed Export is the release of technology or source code that is subject to the Export Administration Regulations, to a US citizen located in the United States

Falsse

Which global facility type is focused on product development and engineering for products that they manufacture?

Contributor Factory

Which one of the following is NOT an activity typically performed by a company's call center?

Determining Inventory levels of critical products

What is the term for the use of multiple modes of transportation to execute a single transport shipment?

Intermodal

Penalties for international trade violations can be substantial. Which of the following is NOT a typical penalty for these types of violations?

Capitol Punishment

Which warehouse ownership type provides the advantage of providing the client with the option of obtaining specialized services tailor-made to suit their needs without the disadvantage of high startup costs?

Contract Warehouse

Which warehousing process is considered a Lean concept because it eliminates the need to store inventory, and reduces transportation

Cross Docking

A Product Positioned Strategy would involve locating a company's warehouses close to the customers they serve in order to improve customer delivery.

False

Because government taxes and incentives can vary from country-to-country, they should not be factored into a global location decision.

False

Companies should adopt a Customer Relationship Management (CRM) strategy for every customer

False

Keeping an existing customer costs 5-10 times as much as finding a new customer

False

Material that is imported through the use of a Foreign Trade Zone (FTZ) must be removed from the FTZ within 1 year to avoid fines or sanctions being imposed by US Customs and Border Protection on the Importer of Record.

False

The process of analyzing customers who have stopped buying to determine why is known as customer behavior modification.

False

The transportation term of sale known as Free on Board (F.O.B.) Origin requires that the seller retain ownership of the product from the point of origin until it reaches the buyer's destination.

False

Third-party logistics providers are used extensively by companies in the domestic market and rarely ever used for international business.

False

Which of the following is NOT one of the key tools and components of CRM?

Generalizing Customer Communications

Which one of the following is NOT one of the functions of the World Trade Organization?

Helping to combat emergencies, such as the worldwide pandemic

What is the common name of the warehouse network that is configured with a centralized warehouse which holds most of the inventory linked to a series of smaller geographically dispersed warehouses which hold only a small amount of inventory to support their local area in the immediate time frame?

Hub and Spoke

A customer joins one of several available lines at a typical fast-food restaurant where there are several counter staff members ready to take orders, supported by a common kitchen staff preparing the food. What type of Queuing System is being used at this restaurant?

Multiple Channel, Multiple Phase, Multiple Servers acting in Parallel

Which transportation mode is the most reliable?

Pipeline

Sales Force Automation tools are used for documenting field sales activities, communications with the home office, and retrieving sales history. Which one of the following is NOT one of those tools?

Queuing System Managements

Which of the following is NOT one of the ways that service products are different from physical products?

Services are generally tangible

Primary functions of a warehouse

Shipping, Picking, Storage, Receiving, Packaging

Which of the following items would be considered a facilitating product?

The tools used to fix your car at auto shop

A right-to-work law allows employees to decide for themselves whether or not they want to join or financially support a union

True

Customer Relationship Management includes such key tools and components as, customer segmentation, target marketing, and personalized customer communications.

True

Finding a new customer costs 5-10 times as much as keeping an existing customer

True

Tariffs or duties are taxes imposed by governments on imported goods

True

The US Department of Homeland Security is responsible for preventing the entry of terrorists and the instruments of terrorism, and ensuring the efficient flow of lawful traffic and commerce

True

Through the use permission marketing programs, customers are allowed to select the type of communications companies can make with them, and even choose to be completely eliminated from both e-mail and traditional mailing lists

True

Persuading a customer to buy a more expensive product or service, than they are already planning to buy, is known as?

Up-Selling

Which of the following would NOT be considered an acceptable option in managing capacity when demand exceeds available service capacity?

Using fewer facilitating products

Which one of the following is NOT one of the dimensions of service quality?

apathy

Which of the following is NOT one of the four primary activities of Service Response Logistics?

facilitating goods

Eatertailing is the term used to describe the new service distribution channel which combines restaurant and entertainment elements

false

Implicit services involve such aspects as the availability and access to the service, consistency of service performance, comprehensiveness of the service, and training of service personnel

false

manufacturing strategy with fastest//shortest lead time

make-to-stock

The mode of transportation that has the most capability

rail

Which one of the following is NOT one of the Five Dimensions of Service Quality?

serviceability

The Weighted-Factor Rating Model is one of the methods used to compare the attractiveness of several global locations along a number of quantitative and qualitative dimensions.

True