SWM301_FinalQuiz

____ tools, sometimes referred to as enterprise project management software, provide robust capabilities to handle very large projects. a. High-end b. Low-end c. Inexpensive d. Midrange

a

A(an) ____ is any instance where the product or service fails to meet customer requirements. a. recall b. defect c. error d. failure

b

Any type of contract should include specific clauses that take into account issues unique to the project. a. True b. False

a

____ should serve as the foundation for deciding which projects to pursue. a. Strategic planning b. Employee abilities c. Project managers d. Successful past projects

a

There does not need to be a change control system to define procedures for changing the cost baseline. a. True b. False

b

When an information system does not function correctly, it is generally a slight inconvenience. a. True b. False

b

When developing an estimate for a large software project, estimates cannot be made before clear system requirements have been produced. a. True b. False

b

Four project managers are having lunch together and discussing their projects. Most of the time they are just complaining about how hard projects are to manage in their company. Some complain about the stakeholders and the number of changes they cause. Others talk about how hard it is to get people to cooperate and perform. One project manager wants to focus on the advantages of the matrix-type organization they all work in for their projects. Which of the following would he mention? a. Reporting is easier b. Communications are easier c. Improved project manager control over resources d. More than one boss for project teams

c

A(an) ____ is a document that describes the products or services to be created by the project team. a. contract b. business case c. project charter d. statement of work

d

A(an) ____ might provide an estimate of $50 per line of code for a software development project based on the programming language the project is using, the level of expertise of the programmers, the size and complexity of the data involved, and so on. a. reserve analysis b. bottom-up estimate c. analogous cost estimate d. parametric model

d

Choose the correct answers a. Many private companies use the term procurement instead of purchasing. b. Few organizations use some form of outsourcing to meet their information technology needs. c. Most people view offshore outsourcing as being good. d. The cost savings and use of offshore resources lower inflation, increase productivity, and lower interest rates.

d

As the job market changes, people should upgrade their skills to remain marketable and flexible. a. True b. False

a

Before you can improve project risk management, you must understand what risk is. a. True b. False

a

By analysing stakeholder communications needs, you can avoid wasting time or money on creating or disseminating unnecessary information. a. True b. False

a

By reviewing the project scope statement, cost, schedule, and communications management plans, enterprise environmental factors, and organizational process assets, project teams can discuss and analyze risk management activities for their particular projects. a. True b. False

a

Many highly qualified information technology workers lost their jobs in the past few years. a. True b. False

a

Most people simply accept poor quality from many information technology products. a. True b. False

a

Most project managers agree that managing human resources effectively is one of the toughest challenges they face. a. True b. False

a

PMI provides certification as a Project Management ____ (PMP), someone who has documented sufficient project experience and education, agreed to follow the PMI code of professional conduct, and demonstrated knowledge of the field of project management by passing a comprehensive examination. a. Professional b. Professor c. Producer d. Practitioner

a

Risk management is a frequently overlooked aspect of project management. a. True b. False

a

A new project manager is being mentored by a more experienced certified project management professional (PMP). The new project manager is having difficulty finding enough time to manage the project because the product and project scope are being progressively elaborated. The PMP certified project manager mentions that the basic tools for project management) such as a work breakdown structure, can be used during project executing to assist the project manager. For which of the following can a work breakdown structure be used? a. Showing the functional managers for each team member b. Communicating with the customer c. Showing calendar dates for each work package d. Showing the business need for the project

b

A project manager does not have much time to spend planning before the mandatory start date arrives. He therefore wants to move through planning as effectively as possible. Which of the following would you recommend? a. Make sure you have a signed project charter and then start the WBS. b. Create an activity list before creating a network diagram. c. Document all the known risks before you document the high-level assumptions. d. Finalize the quality management plan before you determine quality metrics.

b

A(an) ____ is a column chart that shows the number of resources assigned to a project over time. a. responsibility assignment matrix b. resource histogram c. organizational breakdown structure d. RACI charts

b

Instead of knowing the people working on their projects and developing a trusting relationship with them, many colleagues and managers should want to focus on getting information by reading technical documents. a. True b. False

b

Key inputs for preparing the project scope statement include the ____________________, requirements documentation, and organizational process assets such as policies and procedures related to scope statements as well as project files and lessons learned from previous, similar projects. a. project scope b. project charter c. project plan

b

Negative risk management is like investing in opportunities. a. True b. False

b

Quality is a lower priority than project scope, time, and cost. a. True b. False

b

Two project managers have just realized that they are in a weak matrix organization and that their power as project managers is quite limited. One figures out that he is really a project expediter and the other realizes he is really a project coordinator. How is a project expediter different from a project coordinator? a. The project expediter has some authority b. The project expediter reports to a higher-level manager. c. The project expediter cannot make decisions. d. The project expediter can make more decisions.

c

What is the certification program called that the Project Management Institute provides? a. Project Management Expert (PME) b. Certified Project Manager (CPM) c. Project Management Professional (PMP) d. Project Management Menter (PMM)

c

With the ____, project managers use a give-and-take approach to resolving conflicts. a. forcing mode b. confrontation mode c. compromise mode d. smoothing mode

c

____ involve estimating individual work items or activities and summing them to get a project total. a. Actual estimates b. Analogous estimates c. Bottom-up estimates d. Parametric estimates

c

The communications management plan will vary with the needs of the project. a. True b. False

a

Choose the correct answers a. One attribute that helps define a project is that a project has a unique purpose. b. Questions about how long a project's schedule should be are related to the issue of the project's scope. c. A project should be developed using progressive elaboration, starting from specific details and broadening in scope as it progresses. d. Every project is constrained in different ways by its scope and cost goals; these limitations are sometimes referred to in project management as the double constraint.

a

If companies plan their projects well, they can avoid the need for overtime, or they can make it clear that overtime is optional. a. True b. False

a

Make-or-buy analysis involves estimating the internal costs of providing a product or service and comparing that estimate to the cost of outsourcing. a. True b. False

a

Many WBSs include a section for project communications to ensure that reporting key information is a project deliverable. a. True b. False

a

Quality planning implies the ability to anticipate situations and prepare actions that bring about the desired outcome. a. True b. False

a

The critical path is the ____ path through a network diagram, and it represents the ____ time it takes to complete a project. a. longest; shortest b. shortest; shortest c. longest; longest d. shortest; longest

a

Choose the correct answers a. Few business and information technology students understand the concepts of systems and performing a systems analysis. b. If project managers lead projects in isolation, it is unlikely that those projects will ever truly serve the needs of the organization c. When you separate business and organizational issues from project management planning, you do a better job of ensuring project success. d. Organizational issues are often the least difficult part of working on and managing projects.

b

Experts outside the company, including potential suppliers themselves, cannot provide expert judgement. a. True b. False

b

Getting project information to the right people at the right time and in a useful format is not as important as developing the information in the first place. a. True b. False

b

Good project risk management never goes unnoticed. a. True b. False

b

In a ____ relationship, the "from" activity must finish before the "to" activity can start. a. finish-to-finish b. finish-to-start c. start-to-start d. start-to-finish

b

The WBS is not a required input to the cost budgeting process. a. True b. False

b

It is good practice to focus on the ____ of meetings. a. agenda b. planning c. results d. flow

c

During a meeting with some of the project stakeholders, the project manager is asked to add work to the project scope. The project manager had access to correspondence about the project before the project charter was signed and remembers that the project sponsor specifically denied funding for the scope mentioned by these stakeholders. The BEST thing for the project manager to do is to: a. Tell the stakeholders the scope cannot be added. b. Add the work if there is time available in the project schedule. c. Let the sponsor know of the stakeholders' request. d. Evaluate the impact of adding the scope.

a

Some project management experts believe that work should not be done on a project if it is not included in the ____________________. a. work breakdown structure b. project charter c. project scope d. project plan

a

Some termination clauses state that the buyer can terminate a contract for any reason and give the supplier only 24 hours' notice. a. True b. False

a

The ____ process involves gaining stakeholder and customer acceptance of the final products and services and bringing the project, or project phase, to an orderly end. a. closing b. ending c. developing d. completing

a

The cost for risk management should not exceed the potential benefits. a. True b. False

a

The main goal of the ____ process is to produce a cost baseline for measuring project performance and project funding requirements. a. cost budgeting b. cost consolidation c. cost estimating d. cost control

a

The majority of people in the United States use the Internet. a. True b. False

a

The people who develop software cost estimates often have a great deal of experience with cost estimation. a. True b. False

a

The total value of the contract is a function of the quantities needed to complete the work. a. True b. False

a

Which of the following describes the BEST use of historical records from previous projects a. Estimating risk management, and project planning b. Project planning, estimating, and creating a status report c. Risk management, estimating, and creating lessons learned d. Estimating, life cycle costing, and project planning

a

____ involves reducing the impact of a risk event by reducing the probability of its occurrence. a. Risk mitigation b. Risk transference c. Risk acceptance d. Risk avoidance

a

____ is best known for developing Theory X and Theory Y. a. Douglas McGregor b. Abraham Maslow c. Frederick Herzberg d. David McClelland

a

____ use the actual cost of a previous, similar project as the basis for estimating the cost of the current project. a. Analogous estimates b. Parametric estimates c. Bottom-up estimates d. Actual estimates

a

Hiring managers say interpersonal skills are the least important soft skill for information technology workers. a. True b. False

b

If the cost performance index is less than one or less than 100 percent, the project is under budget. a. True b. False

b

Select the correct statements a. Determining the relationships among tasks is not essential in helping to improve project scheduling. b. New software makes basic tools, such as Gantt charts and network diagrams, inexpensive, easy to create, and available for anyone to update. c. Today's project managers still draw Gantt charts by hand. d. Program managers are not responsible for coordinating the efforts of project teams, functional groups, suppliers, and operations staff. e. Project managers for large information technology projects have to be experts in the field of information technology.

b

The Project Management ____, a Web site for people involved in project management, provides an alphabetical directory of more than 300 project management software solutions. a. Facility b. Center c. Consortium d. Alliance

b

The activity list, activity attributes, activity resource requirements, resource calendars, project scope statement, enterprise environmental factors, and organizational process assets all include information that affect ____. a. definitions b. duration estimates c. sequences d. resource estimates

b

The buyer absorbs less of the risk with cost-reimbursable contracts than they do with fixed-price contracts. a. True b. False

b

The communications management plan should not address frequency of communication. a. True b. False

b

The global job market for information technology workers is contracting. a. True b. False

b

The project communications management knowledge area maps to the ____ process group through the activity of information distribution. a. planning b. executing c. initiating d. monitoring and controlling

b

The project management plan, project funding requirements, work performance data, and organizational process assets are inputs for the process of ____. a. estimating costs b. controlling costs c. budgeting costs d. consolidating costs

b

The quality planning process involves taking responsibility for quality throughout the project's life cycle. a. True b. False

b

Which is the correct statement from the list bellow a. Project scope statements should include, at a minimum, a product scope description and detailed information on all project deliverables. b. Project scope management includes the processes involved in defining and controlling what is or is not included in a project. c. Deliverables are only product-related, such as a piece of hardware or software. d. The project scope statement provides the basis for planning and managing project schedules, costs, resources, and changes. e. The project's size, complexity, importance, and other factors will not affect how much effort is spent on collecting requirements for scope planning.

b

____ is a process for identifying and modeling business events, who initiated them, and how the system should respond to them. a. RAD b. Use case modeling c. Prototyping d. JAD

b

____ is best known for developing a hierarchy of needs. a. Douglas McGregor b. Abraham Maslow c. David McClelland d. Frederick Herzberg

b

A project manager has managed four projects for the company and is being considered to join the project management office team. The following is discovered during the evaluation of his performance. The project manager's first project had an ending cost variance of -500, used two critical resources) needed to rework the project charter during project executing and was ranked 14th in priority within the company. The second project finished with a schedule variance of +100, was completed with a vastly compressed schedule, and received a letter of recommendation from the sponsor) but the product of the project was not used. The third project had 23 percent more changes than expected, had an SPI of 0.90, and 25 open items in the issue log when the project was completed. Each of these projects had a cost budget of US $1,000 and 20 to 28 percent more changes than others of its size. The project management office decided not to add this project manager to the learn. Which of the following BEST describes why this might have happened? a. Issue logs should not be used on projects of this size, showing that the project manager does not have the knowledge to work in a project management office. b. The project manager has only managed low-priority projects, and he had to compress the schedule, showing that he does not have the skill to work in the project management office. c. The project manager did not effectively involve the stakeholders, showing that he does not have the knowledge to work in the project management office. d. The project manger had two critical resources on his team and still needed to rework the project charter, showing that he does not have the discipline to work in the project management office.

c

Select the correct statement about Project Procurement Management a. Few organizations use some form of outsourcing to meet their information technology needs. b. Many private companies use the term procurement instead of purchasing. c. The cost savings and use of offshore resources lower inflation, increase productivity, and lower interest rates. d. Most people view offshore outsourcing as being good.

c

The ____ model provides for progressive development of operational software, with each release providing added capabilities. a. RAD life cycle b. spiral life cycle c. incremental build life cycle d. waterfall life cycle

c

You are a project manager for a major information systems project. Someone from the quality department comes to see you about beginning a quality audit of your project. The team, already under pressure to complete the project as soon as possible, objects to the audit. You should explain to the team that the purpose of a quality audit is: a. Part of an ISO 9000 investigation. b. To check if the customer is following its quality process. c. To identify inefficient and ineffective policies. d. To check the accuracy of costs submitted by the team.

c

____ is a cost that relates to all errors not detected and not corrected before delivery to the customer. a. Internal failure cost b. Prevention cost c. External failure cost d. Appraisal cost

c

____ provide(s) a standard format for displaying project schedule information by listing project activities and their corresponding start and finish dates in a calendar format. a. Critical chain scheduling b. PERT analysis c. Gantt charts d. Critical path analysis

c

______ are sets of interacting components working within an environment to fulfill some purpose. a. Project contraints b. Project c. System d. Software

c

If the cost estimate will be the basis for contract awards and performance reporting, it should be a ____ and as accurate as possible. a. rough order of magnitude estimate b. budgetary estimate c. final estimate d. definitive estimate

d

The WBS and WBS dictionary are completed. The project team has begun working on identifying risks. The sponsor contacts the project manager, requesting that the responsibility assignment matrix be issued. The project has a budget of US $100)000 and is taking place in three countries using 14 human resources. There is little risk expected for the project, and the project manager has managed many projects similar to this one. What is the NEXT thing to do? a. Make sure the project scope is defined. b. Understand the experience of the sponsor on similar projects. c. Complete risk management and issue the responsibility assignment matrix. d. Create an activity list.

d

You are in the middle of a major new facility construction project. The structural steel is in place and the heating conduits are going into place) when a senior manager informs you that he is worried that the project will not meet the quality standards. What should you do in this situation? a. Analogously estimate future results. b. Assure senior management that during the Plan Quality process it was determined that the project would meet the quality standards. c. Check the results from the last quality management plan. d. Form a quality assurance team.

d

____ tools are often recommended for small projects and single users. a. Expensive b. High-end c. Midrange d. Low-end

d

A(an) ____ is a document that formally recognizes the existence of a project and provides direction on the project's objectives and management. a. project charter b. net present value analysis c. business case d. balanced scorecard

a

In the mathematical formula for determining the NPV, the variable n is ____. a. the year of the cash flow b. the discount rate c. the amount of cash flow each year d. the last year of the cash flow

d

Quality metrics are an output of project ____. a. cost management b. integration management c. scope management d. quality management

d

Select the correct statements a. Project managers in matrix organizations have staff from various functional areas working on their projects. b. Most colleges and universities have very strong functional organizations. c. An organization that uses a project organizational structure earns their revenue primarily from performing projects for other groups under contract. d. According to the symbolic frame, what is most important about any event in an organization is what actually happened.

d

The project schedule information section of the project management plan might include: a. project staffing b. key deliverables c. a detailed budget d. a detailed schedule

d

____ is a network diagramming technique used to predict total project duration. a. Critical chain scheduling b. PERT analysis c. A Gantt chart d. Critical path analysis

d