Talent & Planning
10. Organizations have three options for locating the talent they need to achieve business goals: internal transfers or promotions, external hires, and what? A. Alternative staffing methods B. Contingent workforce C. Temporary employees D. Job bidding
A. Alternative staffing methods
57. Which of the following variables has the most significant impact on whether managers believe layoff decisions were fair? A. Belief in procedural justice B. Amount of severance packages C. Personal control over the decisions D. Confidence in other leadership
A. Belief in procedural justice
74. A review of any pending employment litigation against a company with the potential to be acquired is an example of what senior-level HR activity? A. Due diligence B. Fiduciary responsibility C. HR audit D. Risk assessment
A. Due diligence
71. Your customer service employees are exhibiting signs of stress and job burnout. When asked what they think the challenges are, they describe frustration at having to be "on" all the time, such as having to be polite to extremely difficult customers. This is an example of what facet of emotions at work? A. Emotional labor B. Emotional contagion C. Emotional intelligence D. Emotional burnout
A. Emotional labor
21. The management team of the Australian division of a multibillion-dollar organization is staffed only with expatriates from the corporate base in New York. This is an example of which type of global staffing strategy? A. Ethnocentric B. Polycentric C. Regiocentric D. Geocentric
A. Ethnocentric
48. Your employer has asked your HR team to begin the process of building their brand as the "employer of choice." Which of the following questions should you ask your leadership team to help facilitate this objective? A. How do the mission, vision, and values influence organizational decision-making with regard to employee programs? B. What is most important to employees? C. Why are candidates attracted to the company, and what are the priorities for retaining all workers? D. What is the organization's strategic direction?
A. How do the mission, vision, and values influence organizational decision-making with regard to employee programs?
12. Teamwork, communication, and customer focus are all examples of which of the following criteria being predicted in an interview? A. Job competencies B. Abilities C. Knowledge D. Skills
A. Job competencies
41. When considering an internal promotion to an international assignment, which of the fol- lowing would most likely improve retention? A. Provide a realistic job preview. B. Offer cross-training. C. Provide a senior-level, international job title. D. Pay a sign-on bonus.
A. Provide a realistic job preview.
59. Which stage of the organizational life cycle is most affected by anticipatory socialization activities? A. Selection B. Onboarding C. Training D. Performance management
A. Selection
42. Which of the following would be your best choice to use when making a business case for succession planning? A. Succession planning may help offset future leadership vacancies that occur because of attrition. B. Succession planning is less expensive than hiring talent from external sources. C. Succession planning may reduce turnover for protected-class individuals. D. All of the above.
A. Succession planning may help offset future leadership vacancies that occur because of attrition.
50. What should be the primary purpose of an organization that chooses to use an in-basket test for selection? A. That the test has a clear purpose В. That the test is not too complicated C. That the test is simple to measure D. That the test be duplicable among applicants
A. That the test has a clear purpose
6. Which of the following scenarios may be the effect of the strategic planning process on workforce goals and objectives? A. Reengineering B. Merger or acquisition C. Outsourcing D. All of the above
All of the above
20. An employer administered a test to current salespeople to measure their skills related to the specific criteria of their jobs. They administered the test right around the time of annual performance appraisals and had professional test validation group compare the results. Those who rated highest on their performance reviews were also those who received the highest test scores. The company decides to use the same test to predict the success of future sales hires. This is an example of which validation method? A. Construct B. Concurrent С. Content D. Reliability
B. Concurrent
33. Which of the following "Big Five" personality characteristics is most often correlated with work success when hiring for all positions? A. Agreeableness B. Conscientiousness C. Low neuroticism D. Openness
B. Conscientiousness
28. School alumni sites, personal networks, and professional Internet networks are all examples of which of the following external recruiting tools? A. Union job boards B. Social media C. Career websites D. Virtual reality
B. Social media
58. Which of the following is often the first form of training a new employee receives? A. Safety B. Socialization C. Technical D. Compliance
B. Socialization
Which of the following landmark court cases established that pre-employment require- ments, such as having a high school diploma, must not be discriminatory in outcomes regardless of nondiscriminatory intent? A. Automobile Workers v. Johnson Controls, Inc. B. Washington v. Davis C. Albemarle Paper v. Moody D. Griggs v. Duke Power
D. Griggs v. Duke Power
47. Of the following choices, which is most important when developing an employer brand? A. Matching the organization's external branding look and feel B. Defining the value proposition C. Creating a professional logo and tagline D. Communicating the company values
B. Defining the value proposition
72. When an employee smiles at a co-worker and the co-worker smiles back, this is an example of what characteristic of emotions at work? A. Emotional labor B. Emotional contagion C. Emotional intelligence D. Emotional burnout
B. Emotional contagion
63. Which of the following staffing strategies would be most beneficial for a company seeking to fill difficult-to-fill IT positions? A. Employ a continuous recruitment process. B. Hire contract workers to fill in until hires are made. C. Shift their company's IT services overseas. D. Promote employees from within.
B. Hire contract workers to fill in until hires are made.
73. During the redesign of an order entry position, a task was added to "cc the depart- ment manager for all orders placed over $500 and for which payment is not immediately received." This is an example of which job design technique? A. Vertical loading B. Horizontal loading C. Autonomy D. Task identity
B. Horizontal loading
9. If part of an organization's strategic plan is to increase sales by 15 percent, which of the fol- lowing workforce planning strategies might HR recommend? A. Train and develop the sales staff. B. Increase the sales staff. C. Evaluate the compensation plans for the sales force. D. Review the price structure of the products.
B. Increase the sales staff.
52. What behavior is the following question trying to predict in an interview: "When you feel strongly about something, what methods do you employ to persuade others to see your point of view?" A. Emotional intelligence B. Negotiation skills C. Interpersonal skills D. Customer service skills
B. Negotiation skills
How does the U.S. president pass labor laws without the approval of Congress? A. Interpret labor laws B. Proclaim executive orders C. Rule on court cases D. Study case law
B. Proclaim executive orders
4. Executive Order 11246 prohibited employment discrimination based on which of the fol- lowing protected-class characteristics? A. Gender, age, religion B. Race, color, national origin C. Race, ethnicity, age D. Race, sex, religion
B. Race, color, national origin
23. If supervisor complains that it is taking HR too long to find qualified candidates for an open position, which of the following metrics will best define your response? A. Cost-benefit B. Time-to-hire C. Return on investment D. Turnover analysis
B. Time-to-hire
43. Family-related issues remain the primary barrier for the company you work for in terms of hiring for international assignments. Which of the following strategies would best address that obstacle? A. Provide a realistic job preview to potential international assignees. B. Tie compensation to home country growth and tax burden. C. Help potential assignees understand the school system in the international location being considered. D. Avoid offering international assignments to female employees, especially in countries with high risk.
C. Help potential assignees understand the school system in the international location being considered.
71. Your customer service employees are exhibiting signs of stress and job burnout. When asked what they think the challenges are, they describe frustration at having to be "on" all the time, such as having to be polite to extremely difficult customers. This is an example of what facet of emotions at work? A. Emotional labor B. Emotional contagion C. Emotional intelligence D. Emotional burnout
D. Emotional burnout
40. In succession planning, which of the following comparisons is the best example of a gap analysis? A. An employee's current skillset compared to their current job B. An employee's current skillset compared to the availability of similar talent in the labor market C. An employee's current strengths compared to their current weaknesses D. An employee's current role compared with their future interests
C. An employee's current strengths compared to their current weaknesses
13. A position has just opened up in the sales department in the organization for which you work. This was the third sales representative to hold the job in as many years, and the exit interviews indicate that the job requirements are unrealistic. Which of the following strate- gies should you recommend first? A. Interview the supervisor of the workgroup B. Change recruiting sources C. Conduct a thorough job analysis D. All of the above
C. Conduct a thorough job analysis
3. Private employers with 100 or more employees, and federal contractors or subcontractors with 50 or more employees, must submit which of the following reports? A. Headquarters report B. Consolidated report C. EEO-1 report D. Diversity report
C. EEO-1 report
25. Storing legible copies, preventing unauthorized access, creating provisions for backup, and indexing of data are all recommendations for which of the following workforce practices? A. Personnel file management B. Data integrity C. Electronic storage of records D. Compliance with labor laws
C. Electronic storage of records
65. Implementing diverse recruiting practices has been shown to have significant influence on which of the following outcomes? A. Less conflict in the workplace B. Higher levels of productivity C. Greater creativity on teams D. Lower labor costs
C. Greater creativity on teams
11. Which of the following types of alternative staffing methods allows two people with com- plementary skills to share the duties and responsibilities of a full-time position? A. Internships B. Part-time workers C. Job sharing D. Payrolling
C. Job sharing
54. You are tasked with designing a selection battery for general surgeons at the major hospital for which you work. You have decided that the new hire must pass a medical knowledge test, have minimum of 3.8 GPA from any schools they attended, and receive an above- average first interview score before you will move the candidate forward in the hiring process. This is an example of which selection strategy? A. Precision B. Distinguishing characteristics C. Multiple cutoff D. Specificity
C. Multiple cutoff
2. Which of the following agencies is responsible for enforcing executive orders (EOs) related to unlawful discrimination in companies doing business with the federal government? A. Department of Labor B. Equal Employment Opportunity Commission C. Office of Federal Contract Compliance D. All of the above
C. Office of Federal Contract Compliance
38. The high-tech company for which you work has discovered that 65 percent of its employees are men. It has established a strategic objective to reach out and hire more women in both the short term and the long term. Which of the following strategies would you recommend? A. Increase the pay rates to attract more qualified workers B. Recommend an employee daycare center to your management team C. Partner with schools and other agencies to help remove barriers to girls excelling in STEM domains D. Establish hiring quotas that give all female applicants priority
C. Partner with schools and other agencies to help remove barriers to girls excelling in STEM domains
51. What is the main idea behind an employer's choice to use previous work experience as a job requirement? A. It is important to remain consistent with other employers in the same/similar industry B. Applicants with similar work experience to the job for which they are applying will have a shorter learning curve C. Past performance predicts future performance D. All of the above
C. Past performance predicts future performance
60. Your company uses realistic job previews and onboarding plans to help a new hire under- stand what is expected and what to expect of their new role. This is an example of an activity at which stage of acculturation? A. Anticipatory B. Assimilation C. Pre-entry D. Metamorphosis
C. Pre-entry
49. Hiring tools such as situational judgment tests, assessment centers, and biodata are collec- tively known as which of the following? A. Assessments B. Predictors C. Selection battery D. Valid predictors
C. Selection battery
36. A supervisor interviewed an applicant for an open position and gave a high rating because the supervisor and the applicant went to the same college. This is an example of which type of interviewer bias? A. Stereotyping B. First impression C. Similar to me D. Negative emphasis
C. Similar to me
26. It has been found that a large percentage of the workforce is expected to retire within the next five years. For which of the following strategies should you plan? A. Attrition rates B. Hiring practices C. Succession planning D. Outsourcing
C. Succession planning
22. If the multinational company for which you work has instructed your recruiting team to lace the best-qualified person in each management position regardless of their country of origin, they are practicing which of the following staffing strategies? A. Ethnocentric B. Polycentric C. Regiocentric D. Geocentric
D. Geocentric
8. When a company chooses to outsource existing staff to an outsourcing provider, who becomes the employer of record? A. The company and the outsourcing provider become co-employers. B. The company C. The outsourcing agency D. Nobody; they are considered independent contractors.
C. The outsourcing agency
56. Which of the following is a characteristic of employees who remain after a company makes major layoffs? A. Their productivity increases. B. Their job attitudes improve. C. Their productivity decreases. D. There are no changes.
C. Their productivity decreases.
15. What is the primary purpose of defining the essential job functions? A. To collect data for use in formulating workforce planning strategy B. To identify gaps in employee desired and actual performance C. To comply with equal employment labor laws D. To provide the platform for a performance management system
C. To comply with equal employment labor laws
24. By dividing the average number of total employees for the measurement period by the num- ber of employees who exited the organization, you will identify which of the following? A. Replacement rate B. Time to hire C. Turnover rate D. Average tenure
C. Turnover rate
31. The company for which you work is hiring 100 call center employees. A total of 395 applications were received from female candidates, of which 52 were hired. A total of 255 applications were received from males, of which 48 were hired. What percentage of women were hired, and what percentage of men were hired? A. 18 percent, 14 percent B. 7.6 percent, 5.30 percent C. 14 percent, 20 percent D. 13 percent, 19 percent
D. 13 percent, 19 percent
37. In preparation for the succession planning process at your place of business, you began to analyze jobs and evaluate the existing organizational structure. This is an example of which of the following types of analysis? A. Workforce B. Organizational development C. Business structure D. Current state
D. Current state
46. Which of the following is the least effective way to communicate an employer brand on the company website? A. A Quick Apply button allowing an applicant to access a short-form version of a job application B. A Job Alert option so individuals can receive notification of jobs for which they are qualified С. A link to video testimonials from current, successful employees D. A listing of open jobs within the company that links to the application
D. A listing of open jobs within the company that links to the application
35. Anonymous online posts disparaging a company by a current employee that are not intended to be read by co-workers-such as on review sites-may not be which of the following? A. Protected under the National Labor Relations Act (NLRA) B. Used by the employer to make performance-related decisions C. Used by the employer to retaliate against a protected-class individual D. All of the above
D. All of the above
44. Which of the following strategies should you recommend for a company that staffs for international assignments? A. Send early-career, high-potential employees. B. Have a systematic method for selecting international assignees. C. Partially base selection decisions on merit. D. All of the above
D. All of the above
45. You are the HR manager, and the executive team has asked you to review and address the high turnover within a specific business unit. The former HR staff completed a turnover review several years ago, but the problem has persisted. Which of the following methods should you employ? A. A wage survey to ensure the employees are being paid competitively В. A review of the selection procedures C. A 360-degree feedback analysis for the supervisors D. All of the above
D. All of the above
62. You are the HR director of a large law enforcement agency, and your superiors have asked you to begin viewing applicants' social media accounts as part of the hiring process. Which of the following statements is true? A. It is lawful for you to ask for an applicant's social media account password to continue moving forward in the process. B. It is reasonable to contact online friends of the applicant as an extension of the refer- ence checking process. C. Email addresses may be used in cyber-searches. D. All of the above are true.
D. All of the above are true.
39. Which of the following is a benefit of hiring veterans? A. The company may be eligible for tax credits. B. Former military workers tend to have strong leadership and problem-solving skills. C. Former military individuals tend to be underemployed and thus available. D. All of the above.
D. All of the above.
The goal of strategic workforce planning is to ensure that qualified employees are what? A. Going to do the work they were hired to do B. Effectively managed for successful retention C. Properly managed in accordance with federal EEO laws D. Available and capable when the organization needs them
D. Available and capable when the organization needs them
64. Which of the following age groups make up the fastest-growing segment of the labor force? A. Generation X B. Millennials C. Generation Z D. Baby boomers
D. Baby boomers
19. A pre-employment test was used to predict the success of candidates in making statistical math calculations. Over the course of a year, employees who scored high on this test were rated higher by their supervisors than the employees who did not score as well. This test is most likely what? A. Reliable В. Valid С. Unreliable D. Both A and B
D. Both A and B
75. The process of ensuring that a company has the right number of employees at the right time to meet strategic goals is the focus of which HR function? A. Resource planning B. Strategic planning C. HR audits D. Human resource planning
D. Human resource planning
75. The process of ensuring that a company has the right number of employees at the right time to meet strategic goals is the focus of which HR function? A. Resource planning B. Strategic planning C. HR audits D. Human resource planning
D. Human resource planning
16. Which of the following is not a disadvantage of hiring talent from the external labor market? A. Current employees who have been passed over for promotion will likely have lower morale. B. It is difficult to predict how the organizational culture will factor into the employee's success. C. It is difficult to identify the actual versus stated skillset of the worker. D. If there is an urgent need for someone with particular skills, it's usually faster to hire those skills than to provide on-the-job training.
D. If there is an urgent need for someone with particular skills, it's usually faster to hire those skills than to provide on-the-job training.
61. Jill is a new employee who has recently made a mistake. Instead of accepting responsibility, she complains to HR that she was not trained properly. Jill is most likely engaged in which of the following activities? A. Uncivil behavior B. Perception management C. Denial D. Impression management
D. Impression management
27. "Ready for promotion," "develop for future promotion," "satisfactory in current position," and "replace" are all categories that may be reflected on which of the following succession planning tools? A. Ranking performance evaluations B. Attrition rates C. Turnover analysis D. Replacement chart
D. Replacement chart
32. Which of the following is not considered a pre-employment test? A. An application B. Paper and pencil test C. Personality assessment D. They are all pre-employment tests.
D. They are all pre-employment tests.
53. "Have you ever been arrested?" and "Are you a U.S. citizen?" are two examples of which of the following? A. Pre-screening questions B. Behavioral interview questions C. Stress interview questions D. Unlawful interview questions
D. Unlawful interview questions
55. The degree to which a selection battery is useful and cost efficient is known as its what? A. Reliability B. Validity C. Efficiency D. Utility
D. Utility
29. If you want to reach candidates who are technologically savvy for your IT department, which of the following recruiting sources would be most advisable? A. Professional trade shows B. University job fairs C. Employment agencies D. Videos on the company website and on online forums
D. on the company website and on online forums
The job group analysis is organized using which of the following categories? A. Employee names B. Total number of incumbents C. Job titles D. Salary grade
Job titles
30. Which of the following guidelines were jointly developed by the EEOC, CSC, OFCCP, and DOJ to assist employers in complying with federal EEO legislation? A. Executive orders B. Uniform Guidelines on Employee Selection Procedures C. Equal Employment Opportunity Fact Sheets D. Opinion letters
Uniform Guidelines on Employee Selection Procedures
14. Why should job descriptions be signed off on and approved by supervisors? A. To hold the supervisor accountable to the outcomes В. To verify their accuracy C. To ensure that the managers know what is expected of their employees D. The employee, not the supervisor, should be the one to sign off on job descriptions.
В. To verify their accuracy
18. Which of the following landmark court cases is being violated in the following scenario? An employer relied on a series of pre-employment tests in making selection decisions. As a result, certain protected-class individuals were not hired. These tests had been validated by the subjective ranking of supervisors and couldn't be tied to job-related performance crite- ria. In addition, they had not been used consistently. A. Automobile Workers v. Johnson Controls, Inc. B. Washington v. Davis С. Albemarle Paper v. Moody D. Griggs v. Duke Power
С. Albemarle Paper Moody
