T&D Exam 2: Chapter 6

Which of the following statements best differentiates formative evaluation from summative evaluation?

a. Formative evaluation mainly involves collecting quantitative data, whereas summative evaluation involves collecting qualitative data. b. Formative evaluation takes place on the completion of training, whereas summative evaluation takes place during program design and development. c. Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training. d. Formative evaluation includes measuring the monetary benefits of training, whereas summative evaluation measures beliefs and opinions. Answer: C

Which of the following statements is true of random assignment?

a. It assigns employees to a training program without considering their individual differences. b. It results in an unequal distribution of individual characteristics, such as age and gender. c. It increases the effects of employees dropping out of the study. d. It increases the differences between the training group and comparison group. Answer: A

Which of the following statements is true of Solomon four-group evaluation design?

a. It is mainly used by companies that are uncomfortable with excluding certain employees or that intend to train only a small group of employees. b. Pre-training outcomes are completely ignored. c. It combines both pre-test/post-test comparison group and post-test-only/control group designs. d. Relative to the other evaluation designs, it is more economical and takes less time to conduct. Answer: C

_____ refers to the ease with which training outcomes can be collected.

a. Reliability b. Practicality c. Acceptability d. Relevance Answer: B

_____ is (are) likely to be the easiest training outcome to measure.

a. Return on expectations (ROE) b. Return on investment (ROI) c. Results d. Reactions Answer: D

Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?

a. The NPS is used to measure satisfaction by asking trainees to rate the likelihood of recommending training to a peer. b. Trainees are categorized into detractors, permissives, and promotors. c. The NPS is computed by subtracting the number of distractors from the number of promoters, dividing this number by the number of respondents, and then multiplying by 100. d. None of the above—each statement is true. Answer: B

_____ refers to the process of collecting the outcomes needed to determine whether training is effective.

a. Training evaluation b. Program design c. Performance appraisal d. Needs assessment Answer: A

Evaluation designs without pre-test or comparison groups are most appropriate when _____.

a. information regarding training effectiveness is not needed immediately b. companies are interested in determining how much change has occurred c. a company has a strong orientation toward evaluation d. a company is only interested in whether trainees have achieved a certain proficiency level Answer: D

It is estimated that 15% of organizations collect data on which of the following training outcomes?

a. reactions b. cognitive outcomes c. behavioral outcomes d. results e. ROI Answer: E

Front-line supervisors are likely most concerned with which training outcomes?

a. reactions b. return on expectations (ROE) c. cognitive outcomes d. behavior and skill-based outcomes Answer: D