Teamwork

Which of the following types of teams has the most freedom in making decisions about the execution of tasks and about the team itself?

Self-designing teams

Which of the following is the best way to motivate a team?

Tying reward to team performance

A team that communicates electronically more than face to face is called a _____ team.

virtual

Transnational teams tend to be _____ teams.

virtual

Which of the following will help a manager create a work group that has high-performance norms and is cohesive?

Being a participative leader

_____ are different sets of expectations for how different individuals should behave in an organization.

Roles

Which of the following occurs in teams when individuals are concerned with what others think of them and they want to maintain a positive self-image?

Social facilitation effect

_____ goals are higher-level goals that take priority over specific individual or group goals.

Superordinate

If used properly, teams can be powerfully effective as a building block for organization structure

TRUE

Some people prefer to work in traditional work groups because they have no managerial responsibilities

TRUE

Teams do not function in a vacuum; it is crucial to know how to deal with people outside the group.

TRUE

Teams should be empowered, or they will revert to making safe, traditional decisions.

TRUE

The productive output of a team should be acceptable to the customers, inside or outside the organization, who receive the team's goods or services.

TRUE

Which of the following roles requires particular job-related skills and abilities and keeps the team moving toward accomplishing its objectives?

Task specialist

Which of the following statements about roles within teams is true?

Task specialists keep the team moving toward achieving its objectives.

Which of the following statements about teams is true?

Teams can be powerful forces for creativity and change.

Which of the following is a critical period in a group's development because the group is particularly open to formative experiences?

The midpoint between the first meeting and a deadline

How does working in teams affect individuals?

The team can satisfy important personal needs, such as affiliation and esteem.

Which of the following is not generally true of self-managed teams?

They are development teams.

Which of the following is true of work teams?

They are responsible for making goods or providing services.

Which of the following statements about group norms is true?

They are shared beliefs about how the group members should behave.

Which of the following is true of parallel teams?

They contain members from different units or jobs.

Which of the following is characterized by the absence of managerial responsibilities

Traditional work groups

Which of the following types of teams faces the challenges of building trust, cohesion, and team identity, and of overcoming team member isolation?

Virtual teams

Janice works on a sales support team, which helps outside salespeople by mailing promotional material, following up on orders, and tracking shipments. Which type of team is this?

Work

Which of the following describes a self-managed team?

Workers are trained to do all or most of the jobs in their unit.

A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests is referred to as ____.

accomodation

At a major chemical manufacturing company, managers are required to contact the human resources department whenever they are considering firing an underperforming employee. The purpose of this policy is to avoid potential problems that might arise in firing the employee. This type of relationship within an organization is referred to as a(n) _____ relationship.

advisory

At Fashionista Bags and Totes, the executive managers created Paolo's group and made it fully responsible for producing the company's briefcase line. The team orders the raw materials, manufactures the briefcases, evaluates quality control, and ships the finished products. Paolo's team is a(n) _____.

autonomous work group

Groups that are similar to self-designing teams but without control over the design of the team or its tasks are known as ____.

autonomous work groups

A reaction to conflict that involves ignoring the problem either by doing nothing at all or by deemphasizing the disagreement is known as ____.

avoidance

Teams are now used _____ companies to produce goods and services, to manage projects, and to make decisions about running the company.

by almost all

The degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another is referred to as ____.

cohesiveness

A style of dealing with conflict emphasizing both cooperation and assertiveness in order to maximize both parties' satisfaction is known as ____.

collaboration

Team effectiveness is defined by three criteria: productive output, satisfaction, and _____.

commitment

The key element of effective teamwork is

commitment to a common purpose

A style of dealing with conflict in which people focus strictly on their own wishes and are unwilling to recognize the other person's concerns is known as ____.

competing

The highest group performance occurs when a

highly cohesive group has high performance norms

Group cohesiveness refers in part to

how motivated members are to remain in the group.

The team that Richard is managing is following the strategy of telling outsiders of the team's intentions when the team has made any decisions. This strategy is known as ____.

informing

A useful strategy for encouraging collaboration when there is conflict in groups is to

invoke superordinate goals.

Parading refers to a team's strategy that

involves only a limited dependence on outside groups.

Deemphasizing or smoothing over a disagreement

is a form of avoidance.

Several members of Vonnie's team feel frustrated. They had forwarded many viable concepts to management for work process improvements. A few of the concepts were implemented, but most were not, and the team was not told why. Most members have quit trying to come up with innovative ideas. The team seems to have failed due to

lack of empowerment

Coordination throughout an organization improves when

lateral relationships are well managed.

A third party who intervenes to help others manage their conflict is called a ____.

mediator

June's team stopped being productive because it had an internal conflict that the group members could not resolve. A representative from the human resources department attended several meetings to help resolve the conflict and enable the group to move on. The person who did this played the role of _____.

mediator

Teamwork fails when individuals

neglect to bring out the best in others.

A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility is referred to as ____.

parading

Teams that operate separately from the regular work structure of a firm on a temporary basis are known as _____ teams.

parallel

Ross just joined a team of people who come from different units in his organization. The team's primary task is to recommend to the top management valuable uses for the waste materials generated in the manufacturing processes. Although the team meets twice per week, the members continue to work within the usual organizational structure. The temporary team that Ross has joined is a ____.

parallel team

Group members channel their energies into executing their tasks in the _____ process of group development.

performing

Which of the following team strategies is best for teams that have a high degree of dependence on outsiders?

probing

Teams can contribute to an organization through

productivity gains

Teams that work on long-term projects but disband once the work is completed are known as _____ teams.

project and development

Working less hard and being less productive when in a group is known as ____.

social loafing

A team's purpose should be translated into

specific, measurable performance goals.

Prior to hiring a consultant to assist with a departmental reorganization, the department manager was required to get the project and its budget approved by two other departments: accounting and human resources. This type of requirement facilitates _____ relationships in the organization

stabilization

In which process of group development do hostilities and conflict commonly arise as members jockey for positions of power and status?

storming

A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable is referred to as a ____.

team

The role of a _____ is filled by an individual who develops and maintains harmony within the team.

team maintenance specialist

A real team differs from a working group in terms of

the purpose of achieving performance improvements.

Working harder when in a group than when working alone is known as ____.

the social facilitation effect

A(n) _____ differs from a self-managed team in that the former has no managerial responsibilities.

traditional work group

Work groups composed of members from across the globe whose activities span multiple countries are referred to as ____.

transnational teams

Teams that make or do things, such as manufacture, assemble, sell, or provide service, are known as _____ teams.

work

A project and development team is defined as a team that

works toward a one-time product, disbanding once their work is completed.

Which of the following groups will typically exhibit the worst performance?

A highly cohesive group with low performance norms

Which of the following describes a collection of people who work in the same area or have been drawn together to undertake a task without achieving significant performance improvements?

A working group

_____ work groups control decisions about and execution of a complete range of tasks and are fully responsible for an entire product or an entire part of a production process.

Autonomous

Which of the following situations best describes collaboration as an approach to managing conflict?

Emphasizing both cooperation and assertiveness

A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable, is called a working group

FALSE

Autonomous work groups have more responsibility than self-designing teams

FALSE

Team cohesiveness, while it contributes to member satisfaction, has shown little benefit to outputs in terms of quality or productivity.

FALSE

When teams are geographically dispersed, team members tend to experience more trust and less conflict.

FALSE

Work teams, when they exist, are typically not a part of the formal organization structure

FALSE

Berthe's group is in the process of deciding on the ground rules that will govern group behavior. Which stage is her group at?

Forming

Which of the following is a problem that occurs when a decision-making group has too much cohesiveness?

Groupthink

Which of the following should be done by a team leader while leading a virtual team?

Hold virtual reward ceremonies.

Which of the following is a common reason for social loafing?

Individuals believe their contribution is not important.

_____ is a team strategy that entails making decisions with the team and then telling outsiders of the team's intentions.

Informing

Which of the following best describes the characteristic of a management team?

It coordinates and provides direction to the subunits under its direction.

Which of the following is a skill that will help prevent team failure?

Negotiating goals that everyone can support

Group members agree on their shared goals and standards in the _____ process of group development.

Norming

Conglomerated Industries has appointed a team to recommend solutions to the problem of high employee turnover. The team does not have the authority to implement any of its suggested changes. What kind of team is this?

Parallel

Which of the following types of skills are also important to teams apart from the technical or functional skills?

Problem solving

Which of the following is one of the three criteria that define team effectiveness?

Productive output from the team

Ahmed was part of a team that took six months to design a new solar-powered clock. When the product was finished, the team disbanded. What kind of team was it?

Project and development

_____ occurs in teams when individuals believe that others will do the work for them, that their lack of efforts will go undetected, or that they will be the lone sucker who works hard while others don't.

Social loafing

The benefits of teams are reduced when they are not ____.

empowered

In which process of group development do group members attempt to lay the ground rules for types of acceptable behavior?

forming

As part of a team, the _____ is someone who stays abreast of current information in scientific and other fields and informs the group of important developments.

gatekeeper

Compared to traditionally managed teams, self-managed teams typically have

greater productivity and lower costs.

Over time Juanita's team has developed a set of beliefs about how group members should act during meetings. These beliefs are group _____.

norms

Shared beliefs about how group members should think and behave are referred to as ____.

norms