Technology Support Chapter 5 Study Guide

In OneDrive, by default, how long will a deleted file be available in the OneDrive Recycle Bin?

30 days

You can use Device Manager to complete the following tasks except:

Change a device's hardware ID

_______ can be used to view device IRQ and DMA settings.

Device Driver

Which Windows utility or feature can be used to determine the version of files that a device driver installs and their complete paths?

Device Manager

Which of the following tools can be used to quickly determine if a device has a bad device driver?

Device Manager

_______ can be used to determine the version of files that a device driver installs and their complete paths.

Device Manager

Which of the following tools is usually used to manage printers on a Windows 10 machine?

Devices and Printers Folder

You are installing a new printer and want to use the manufacturer's management program for the device. Which of the following is the best method for installing the printer's driver and software to ensure you get the latest files?

Download the latest software and driver from the manufacturer's Web site; install it as you would any other program.

In Device Manager, a red X indicates that the driver has not been installed. T/F

False

True or False: OneDrive and OneDrive for Business are the same.

False

Which of the following services allows you to print to a printer via a website?

Internet Printing

Microsoft cloud storage is called _______.

OneDrive

Which of the following is a file hosting service that allows you to store and create files and folders and share them with other users and groups?

OneDrive

_______ technology automatically detects a device and installs the drivers.

Plug-and-play(PnP)

Which of the following actions is the easiest way to let someone know that a new document is available on OneDrive?

Send a notification after sharing the document or folder

OneDrive for Business is stored in _______.

Sharepoint

In Device Manager, a white circle with a down arrow indicates which of the following?

The device is disabled.

When there is an issue with a device, which of the following is noted by a blue question mark inside white circle?

The driver is installed, but may not provide full functionality.

Which of the following statements are true of input devices? (Choose all that apply.)

They have items such as keyboards, mice, trackballs, touchpads, digital pens, and joysticks (for gaming)

True or False: Device Manager is found in the Computer Management console.

True

True or False:Device Manager can be used to update print drivers.

True

True or False:Print jobs can be viewed in the print queue.

True

Which of the following tasks can be completed with Device Manager? (Choose all that apply)

Update a driver's software Disable a driver Uninstall a driver Scan for hardware changes

Which of the following actions can be used to recover a file that was accidentally deleted in Microsoft OneDrive?

Using the OneDrive Recycle Bin

Which of the following is not true of plug-and-play (PnP) devices?

When you unplug a PnP device and plug it in again, the device driver software installs again.

A _______ is a small program that enables hardware to interact with the operating system.

device driver

A _____ is connected directly to your computer via a cable, using a serial, parallel, USB, infrared, or other port type.

local printer

A _______ is a printer that has a network adapter that is connected to a printer.

network printer

A _______ is a file or set of files that have been sent to a printer, which are used to produce the document.

print job

Which of the following refers to the set of files sent to the printer that specifies what the printer is supposed to print?

print job

A Windows _______ can be used to pause printing, cancel all documents, and resume, or restart a document.

print queue

Which of the following is a holding area for print jobs?

print queue

Which of the following is an executable file that manages the printing process, which includes retrieving the location of the correct print driver, loading the driver, creating the individual print jobs, and scheduling the print jobs for printing?

print spooler