TEPM 6301 Chapter 14

Which of the following is NOT a wrap-up closure activity that might be found on a checklist? A) Evaluation of team performance B) Reassigning project team members C) Closing accounts and seeing all bills are paid D) Getting delivery acceptance from the customer E) Creating a final report

A) Evaluation of team performance

Which part of the audit report presents major improvement actions that should be made? A) Recommendations B) Analysis C) Classification D) Lessons learned E) Appendix

A) Recommendations

__________ of lessons learned are designed to improve performance on current and future projects A) Retrospectives B) Corrective action plans C) Introspective D) Culmination E) Evolution

A) Retrospectives

The content of the audit report typically includes the following topics EXCEPT A) Team reviews B) Recommendations C) Lessons learned D) Analysis E) Appendix

A) Team reviews

The ________ section of the audit report includes concise and factual review statements of the project, such as project scope objectives, quality objectives, cost objectives, and schedule objectives. A) analysis B) recommendations C) classification D) appendix E) lessons learned

A) analysis

The ________ section of the audit report includes concise and factual review statements of the project, such as project scope objectives, quality objectives, cost objectives, and schedule objectives. A) analysis B) recommendations C) lessons learned D) appendix E) classification

A) analysis

Usually audit recommendations represent ________. A) major corrective actions that should take place B) a program manager's perspective of the project C) changes to process best practices D) minor process changes that should take place E) a project team perspective of the project

A) major corrective actions that should take place

This type of closure occurs when the project may never seem to end. At some point the review group should recommend methods for bringing final closure to this type of project. This is considered ___________ closure. A) perpetual B) premature C) failed project D) normal E) changed priority

A) perpetual

Organizations that manage project closure tend to ______ while those that do not have projects that ______. A) prosper, drag on forever. B) prosper rarely, thrive. C) languish, thrive. D) never finish, finish eventually. E) be unsuccessful, thrive.

A) prosper, drag on forever

When conducting post-project audits, the main tool a facilitator uses is _____. A) survey B) a final copy of the issues log C) the customer D) a review session regarding the project scope E) the earned value analysis

A) survey

Implementing the closure process includes several _______ activities, including getting delivery acceptance from the customer. A) wrap-up B) final C) completion D) post-project E) closure

A) wrap-up

Which part of the audit report examines in detail the underlying causes of problems, issues, and successes relative to the project and includes concise, factual review statements of the project? A) Appendix B) Analysis C) Recommendations D) Classification E) Lessons learned

B) Analysis

A Performance Appraisal generally provides A) All of these alternatives are correct. B) Both assessment of team members' efforts and developmental information. C) assessment of a team members' efforts. D) developmental information for a team member. E) rationale for new assignments.

B) Both assessment of team members' efforts and developmental information

Which of the following is not a type of project closure? A) Perpetual B) Canceled project C) Normal D) Failed project E) Premature

B) Canceled project

Performance appraisals generally fulfill two functions. The first is to identify individual strengths and weaknesses and to develop action plans for improving performance. The second involves salary or merit adjustments. Why should these two functions be addressed at different times? A) If employees are upset over a salary adjustment, they will be more willing to listening to ways they can improve. B) Employees are so eager to learn about a potential raise that they tend to tune out constructive feedback. C) It is too much information to discuss at once. D) Managers tend to spend too much time talking about how the employee can improve his or her performance and not on justifying the salary adjustment. E) If the manager is giving employees good news regarding their salary adjustment, they will not have to discuss the employees' strengths and weaknesses.

B) Employees are so eager to learn about a potential raise that they tend to tune out constructive feedback.

It can be a significant challenge to keep the project team ___________ as the project nears completion. A) Together B) Focused C) Working D) Energetic E) Performing

B) Focused

In organizations where projects are managed within a ________, the team member's area manager, not the project manager, is responsible for assessing performance. A) Project organization B) Functional organization C) Matrix organization D) Strong organization E) Flat organization

B) Functional organization

At what level of the Project Management Maturity Model does optimization of the Project Management take place? A) Level 2 B) Level 5 C) Level 3 D) Level 4 E) Level 1

B) Level 5

Two views (perspectives) are collected when the audit questionnaires are collected and two sets of questions are used for each view. What are those two views? A) Program manager view and the project manager view B) Organization view and project team view C) Project manager and project team view D) Customer view and project team view E) Senior management view and customer view

B) Organization view and project team view

Which of the following is not a major activity associated with project closure? A) Closing accounts and seeing that all bills are paid. B) Returning project players to an 'on the beach' status. C) Delivering the project to the customer. D) Getting delivery acceptance from the customer. E) Shutting down resources and releasing to new uses.

B) Returning project players to an 'on the beach' status.

The organization and project team views are part of what step within the audit process? A) Step 5: Lessoned Learned B) Step 2: Data Collection and Analysis C) Step 3 Reporting D) Step 1: Initiation and Staffing E) Step 4: Recommendations

B) Step 2: Data Collection and Analysis

Implementing the closure process includes several activities, including getting delivery acceptance from the customer A) Completion B) Wrap-up C) Post-project D) Final E) Closure

B) Wrap-up

Obtaining __________ is a major and critical closure activity. A) final payment B) delivery acceptance C) project deliverables D) a final invoice E) work unit prioritization

B) delivery acceptance

A guide who leads the project team through an analysis of project activities that went well and of what needs improvement and development of a follow-up action plan with goals and accountability is known as a project ____________. A) vendor B) facilitator C) manager D) rater E) sponsor

B) facilitator

A project that finishes within budget, on schedule and with full functionality goes through _____ closure, whereas a project whose technology did not work and got canceled goes through a _______ closure. A) normal, premature B) normal, failed project C) perpetual, normal D) perpetual, changed priority E) changed priority, premature

B) normal, failed project

When the project may be completed early with some parts of the project eliminated this is considered ___________ closure. A) perpetual B) premature C) normal D) changed priority E) failed project

B) premature

The term ______ denotes specific efforts at identifying lessons learned on specific projects, whereas the term ______ was coined in the late 1980s from a research study paid for by the US Government. A) project evaluation, retrospectives. B) retrospectives, maturity model. C) project evaluation, maturity model. D) maturity model, retrospectives. E) retrospectives, project evaluation.

B) retrospectives, maturity model.

The following are distinguishing characteristics of retrospectives methodology EXCEPT A) it uses an independent facilitator. B) reviews cannot be linked to percent complete. C) a repository is developed that is easy to use. D) an owner, typically a team member, is assigned. E) it develops a system that prioritizes information and does so according to who needs to receive it

B) reviews cannot be linked to percent complete.

The ________ feedback approach gathers anonymous feedback solicited from others that is compared with the individual's self-evaluations. A) control B) creative C) 360-degree D) managerial E) survey

C) 360-degree

Evaluation of project team performance tends to be based on achieving project objectives according to______. A) specifications. B) time. C) All of these alternatives are correct. D) customer/end user satisfaction. E) cost.

C) All of these alternatives are correct

The responsibility for completing closure tasks belongs to ______. A) human resources B) contracts office C) All of these alternatives are correct. D) project office E) project manager

C) All of these alternatives are correct.

Which part of the audit report includes backup data or details of analysis that would allow others to follow up if they wished? A) Analysis B) Lesson learned C) Appendix D) Recommendations E) Classification

C) Appendix

Because of circumstances beyond the control of the project team, many projects are easy for a review group to close down. This type of project closure is called A) Premature B) Change priority C) Failed project D) Perpetual E) Normal

C) Failed project

Which of the following would NOT be appropriate to assess when evaluating team performance? A) How well the team performed in terms of time, cost, and specifications B) Effectiveness of group decisions C) Individual strengths and weaknesses D) Trust among group members E) Customer satisfaction with project deliverables

C) Individual strengths and weaknesses

Which part of the audit report is designed to be the most useful on future projects? A) Recommendations B) Appendix C) Lessons learned D) Classification E) Analysis

C) Lessons learned

Which of the following is not a major deliverable for project closure? A) Project audit B) All of these are major deliverables. C) Lessons learned document D) Wrapping up the project E) Performance evaluation

C) Lessons learned document

At what level of the Project Management Maturity Model does institutionalization of Project Management take place? A) Level 4 B) Level 5 C) Level 3 D) Level 1 E) Level 2

C) Level 3

In retrospective methodology a facilitator uses several questionnaires to conduct post-project audits. The facilitator acts as a guide who leads the project team through an analysis of project activities. The facilitator must be perceived as _____ and _____. A) experienced, intelligent B) informed, well-trained C) independent, unbiased D) informed, intelligent E) experienced, well-trained

C) independent, unbiased

A project that finishes within budget, on schedule and with full functionality goes through _____ closure, whereas a project whose technology did not work and got canceled goes through a _______ closure. A) normal, premature B) perpetual, changed priority C) normal, failed project D) changed priority, premature E) perpetual, normal

C) normal, failed project

Each retrospective is assigned a(n) _________, typically a team member who is very interested in and familiar with the retrospective. This individual will serve as the contact point for anyone needing information relating to the retrospective. A) mediator B) project manager C) owner D) project facilitator E) project sponsor

C) owner

The purpose of all maturity models is to enable organizations to assess their _____ in implementing the best practices in their industry and move to _______. A) performance, perfection B) performance, best practices C) progress, improvement D) processes, improvement E) processes, best practices

C) progress, improvement

In retrospective methodology, a facilitator uses _______ to conduct _____ audits. A) questionnaires, pre-project B) customer focus groups, post-project C) questionnaires, post-project D) All of these alternatives are correct. E) customer focus groups, pre-project

C) questionnaires, post-project

In retrospective methodology, a facilitator uses _______ to conduct _____ audits. A) questionnaires, pre-project B) customer focus groups, post-project C) questionnaires, post-project D) customer focus groups, pre-project E) All of these alternatives are correct.

C) questionnaires, post-project

The ________ section of the audit report is often technical in nature and focuses on solutions to problems that surfaced. A) classification B) appendix C) recommendations D) lessons learned E) analysis

C) recommendations

The typical mechanism for evaluation of teams is a(n) ________ administered by a consultant. A) questionnaire B) interview C) survey D) evaluation process E) meeting

C) survey

The purpose of project evaluation is to assess how well A) the project team performed. B) the project manager performed. C) the project team, team members and project manager performed. D) the project team and team members performed. E) the team members performed.

C) the project team, team members and project manager performed

More and more companies are discarding the traditional superior-subordinate performance feedback process and replacing it with a multi-rater appraisal called A) team evaluation survey. B) critical incidences review. C) 360-degree feedback. D) management by objectives. E) retrospectives.

D) 360-degree feedback

When a project may start with a high priority but see its rank erode or crash during its project life cycle as conditions change this is an example of: A) Normal B) Premature C) Perpetual D) Changed Priority E) Failed Project

D) Changed Priority

When a project starts with a high priority but it is canceled because its rank erodes or crashes during its project life cycle is an example of what type of project closure? A) Perpetual B) Premature C) Normal D) Changed priority E) Failed project

D) Changed priority

The most common circumstance for project closure is simply a ________ project. A) Overdue B) Successful C) Over-budget D) Completed E) Underachieving

D) Completed

Implementing closedown includes the following major activities except: A) Getting delivery acceptance from the customer. B) Shutting down resources and releasing to new uses. C) Closing accounts and seeing all bills are paid. D) E-mail the project team that the project is complete. E) Creating a final report.

D) E-mail the project team that the project is complete

Risk assessment derived from WBS and technical analyses and customer input is in place in which of the following Maturity Model Levels? A) Management of Project Management System B) Formal Application of Project Management C) Optimization of Project Management System D) Institutionalization of Project Management E) Ad Hoc Project Management

D) Institutionalization of Project Management

At what level of the Project Management Maturity Model does formal application of Project Management take place? A) Level 3 B) Level 5 C) Level 1 D) Level 2 E) Level 4

D) Level 2

Within which Maturity Model level are project audits performed on all significant projects and lessons learned are recorded and used on subsequent projects? A) Formal Application of Project Management B) Ad Hoc Project Management C) Institutionalization of Project Management D) Management of Project Management System E) Optimization of Project Management System

D) Management of Project Management System

Establishing an informal culture which values improvement that drives the organization occurs in which of the following Maturity Model Levels? A) Institutionalization of Project Management B) Ad Hoc Project Management C) Formal Application of Project Management D) Optimization of Project Management System E) Management of Project Management System

D) Optimization of Project Management System

What is not a wrap-up closure activity? A) Facilities B) Vendors C) Customer D) Profit report E) Report

D) Profit report

Armed with information gleaned from one-on-one sessions and other sources, the facilitator __________. A) submits final questionnaires. B) documents lessons learned. C) assigns an owner to each documented lesson that was learned. D) leads a team retrospective session. E) writes a retrospective report.

D) leads a team retrospective session

With the survey information in hand, the closing facilitator visits one-on-one with the _______, the _______ and other stakeholders to dive deeper into cause-effect impacts. A) project manager, program B) project leader, project manager C) product owner, the chief financial officer D) team members, project manager E) team leader, project leader

D) team members, project manager

The following are general tips for conducting performance reviews EXCEPT A) when you must be critical, focus the criticism on specific examples of behavior and not on the individual personally. B) be fair and consistent in your treatment of all team members. C) begin the process by asking the individual to evaluate his or her own contributions to the project. D) use other team members' performance as a method to compare and evaluate. E) treat the review as only one point in an ongoing process.

D) use other team members' performance as a method to compare and evaluate.

The typical mechanism for the evaluation of teams is normally A) A survey completed by the internal or external customers. B) A personal interview of each team member C) A survey completed by members of top management D) An analysis by an outside consultant E) A survey completed by the team members

E) A survey completed by the team members

The content of the final report typically includes the following topics A) Lessons learned B) Review and analysis C) Recommendations D) Executive summary E) All the above are correct

E) All of the above are correct

The responsibility for completing closure tasks belongs to ______. A) contracts office B) project office C) project manager D) human resources E) All of these alternatives are correct.

E) All of these alternatives are correct.

Which part of the audit report summarizes risks and issues encountered on the project and how they were addressed? A) Recommendations B) Classification C) Lessons learned D) Appendix E) Analysis

E) Analysis

Which of the following is not a type of project closure? A) Perpetual B) Premature C) Normal D) Failed project E) Canceled project

E) Canceled project

Many projects will fail because of circumstances beyond the control of the project team is called: A) Normal B) Premature C) Perpetual D) Changed Priority E) Failed Project

E) Failed Project

At what level of the Project Management maturity model is the project information system fine-tuned; specific and aggregate information is provided to different stakeholders? A) Level 3 B) Level 2 C) Level 4 D) Level 1 E) Level 5

E) Level 5

Two views (perspectives) are collected when the audit questionnaires are collected and two sets of questions are used for each view. What are those two views? A) Customer view and project team view B) Senior management view and customer view C) Program manager view and the project manager view D) Project manager and project team view E) Organization view and project team view

E) Organization view and project team view

Evaluation of team performance tends to be based on achieving project objectives based on achieving project objectives according to all but A) Time B) Customer/ user satisfaction C) Specifications (scope) D) Cost E) Quality metrics

E) Quality metrics

Which of the following summarizes project performance and provides useful information for continuous improvement? A) Project summary B) Team evaluation C) 360-degree feedback D) Customer acceptance E) The audit report

E) The audit report

Evaluation of project team performance tends to be based on achieving project objectives according to______. A) customer/end user satisfaction. B) cost. C) time. D) specifications. E) all of these alternatives are correct.

E) all of these alternatives are correct.

A delivery tactic for outsourced projects is known as ______, ______, _______, and ________. A) unit test, regression test, system test, customer test, transfer B) create, deliver, customer test, get paid C) create, deliver, receive feedback, redeliver D) buy, test, retest, accommodate customer E) build, own, operate, transfer

E) build, own, operate, transfer

Obtaining __________ is a major and critical closure activity. A) a final invoice B) work unit prioritization C) project deliverables D) final payment E) delivery acceptance

E) delivery acceptance

For lessons learned to be effective and usable by others a(n) ___________ needs to be assigned to assure it is properly documented and understood. A) facilitator B) stakeholder C) project manager D) software developer E) owner

E) owner

The facilitator works with the team to develop a system that not only ______ information but also does so according to ______. A) institutionalizes, recipient B) archives, recipient C) institutionalizes, who needs to receive it D) processes, recipient E) prioritizes, who needs to receive it

E) prioritizes, who needs to receive it

Project closures can fall into all of the following categories EXCEPT A) failed. B) premature. C) changed priority. D) perpetual. E) successful.

E) succesful