Test 1 HRM
Which of the following types of training relies most heavily on a continuing flow of instructions, comments, and suggestions from managers to subordinates?
Coaching
Instructional objectives:
c. are the desired outcomes of a training program.
The simulation method of training is most appropriate when:
a. it is impractical or unwise to train employees on the actual equipment used on the job.
The systems approach to training involves four phases. The first phase is
b. conducting a needs assessment.
The most common informal method used to train employees is:
d. on-the-job training.
_____ is the degree to which someone is social, active, talkative, and excitable.
extroversion
Finn, a single dad of three, is a part-time employee at a hospital. He, along with another part-time employee, fills in the position of one paramedic. Despite being permanent employees of the hospital, each of them works every alternate week. This helps Finn meet the needs of his children while pursuing his career. In the context of flexible work schedules, this scenario illustrates _____.
Job sharing
_____ is the process of learning by "doing," reflecting on it, critically analyzing it, and applying it in new situations or settings.
c. Experiential learning
Which of the following statements is true of blended learning?
c. It breaks up the tedium of a single learning technique.
The CEO of a computer manufacturer wants to reduce the size of the company's workforce to reduce labor costs. He consults with the Vice President of HR regarding the issue. Which strategy should the VP of HR recommend in this situation? Check all that apply.
offshoring downsizing
One of the components of behavior modeling is:
Learning points
If an insurance company hires marketing analysts from a local labor market that has 10% qualified Hispanic workers, then it should have___ Hispanic marketing analysts within its workforce.
10%
Correlation coefficients range from:
b. -1.00 to +1.00
In the context of the stages of career development, individuals in the midcareer stage are typically aged between _____.
40 and 55
By the year 2050, it is projected that the labor force participation rate will be approximately ___ women.
53%
Which of the following is true about mentors?
Age does not matter
_____ is defined as a firm's ability to make quick changes to gain a competitive advantage.
Agility
_____ refers to a process of structuring organizations not around jobs but around projects that are constantly changing and have different team members.
Dejobbing
A female employee meets with the HR representative at her company to file a sexual harassment complaint against her immediate supervisor. Specifically, she claims that her supervisor offered to give her a promotion and pay increase if she engaged in sexual activity with him. If you were the HR representative, what should you do?
Document the details from the female employee and launch an investigation into the matter.
Zappos' method of testing the loyalty of its employees by paying them to leave also shows the employees' degree of:
Engagement and immersion in their work
Training and development Productivity and cost challenges Education levels
human resources competitive challenges Employee and concern issues
It is typically the responsibility of the ________ to conduct a job analysis for a given job.
manager or HR manager/job analyst
A toy manufacturer based in New York wants to shift most of its production jobs from China to Mexico so that they can be more responsive to changing demands in their North American markets. Which strategy should it use?
nearshoring
A management consulting firm is evaluating a selection process for its entry-level business analyst position. One of the tests that has been used in the past is a cognitive ability test that assesses problem-solving skills. To perform the evaluation, the HR department administers the cognitive ability test to people who were recently hired and then correlates it with job performance ratings 12 months later. This is an example of____________
predictive validity .
Mitchell Gold, co-founder and chairman of the Mitchell Gold/Bob Williams company, says that he doesn't want gay people in the company to feel special or separate, and he says that he and Bob don't want straight people to feel threatened because the company is run by two gay guys. This is an illustration of the Mitchell Gold/Bob Williams company's approach to:
Eliminating reverse discrimination
The extent to which a selection instrument adequately samples the knowledge and skills needed to perform a particular job is called _____.
d. content validity
HR leaders at an investment banking firm developed a new performance management process in order to support the professional development of the bank's analysts and to tie rewards closely to job performance. This is an example of human resource leaders assuming which responsibility?
Policy formulation and administration
Which of the following is an appropriate interview question?
Where did you go to school?
Identify a difference between criterion-related validity and content validity.
c. Unlike criterion-related validity, content validity is not expressed as a correlation.
Shyam, an employee at a local firm in the District of Columbia, is effeminate in nature and is attracted to males. Shyam's colleagues call him derogatory names and pass sexually oriented comments whenever he is around. Based on the given information, which of the following statements is most likely to be true?
c. The Equal Employment Opportunity Commission will view this as a case of unlawful sex discrimination.
Under the _____, people who enter the military for a total of five years can return to their private-sector jobs without risk of loss of seniority or benefits.
c. Uniformed Services Employment and Reemployment Rights Act of 1994
A job description is defined as a statement:
c. of the tasks, duties, and responsibilities of the job to be performed.
Reducing job duties of older employees would be a violation of _____.
c. the Age Discrimination in Employment Act of 1967
Enron Corporation ultimately failed, in part, because top management at the company maintained the belief that it didn't matter how people were making profits for the company so long as they were making them. This is part of the _______ at Enron.
organizational culture
Team synergy is heightened when:
a. team members engage in disagreements related to factual issues.
Elizabeth Eisenberg, director of education and research for Scripps Memorial Hospital La Jolla, introduces the new grad RN simulation lab, and a view of the operations of the SAM simulator is provided. The simulation training could be assessed at the results level by:
How much quality improved because of the simulation training
_____ is the practice of shifting work to locations abroad.
offshoring
A high-tech firm based in Silicon Valley launched a program in which it used recent college graduates who majored in computer science and information technology to mentor senior executives on technology issues and data analytics. This is an example of what type of a career development program?
Reverse mentoring
The biggest challenge facing the leading food storage container designer and manufacturer is that as soon as it comes out with a new product, other competitors respond by bringing their own "copycat" version of the same product to the market within a matter of a few months. The actions of the competitors in this situation demonstrate that they possess______.
agility
Management at a rental car company has hired you as their consultant to help them to make better decisions about hiring new sales management professionals as the turnover rate for this job has been unacceptably high for the last five years. The company has collected information about the technical and interpersonal skills qualifications of applicants as part of the hiring process. In assisting your client with making an effective selection decision, you want to emphasize to them the importance of the concept of can do. Given this, what would you recommend that they consider when making selection decisions regarding the sales management applicants?
Knowledge
Based on your knowledge of the variables in the employment interview process model, identify the factors that correspond with context in the model. Check all that apply.
Economic issues Laws and regulations
Which of the following actions is not something a small business might do to assess its training needs?
Identify which skills are easiest to train. Look for skills that can be acquired in computer-based courses.
_____ is a naturally occurring phenomenon whereby employees mold their tasks to better fit their individual strengths, passions, and motives.
Job Crafting
In the context of the forms of employee teams, a(n) _____ is defined as a group formed specifically to design a new product or service, and the group normally disbands after the task is completed.
Project team
An entertainment company was recently sued for sexual harassment. Senior management has asked the vice president of HR to formulate an action plan to prevent this from happening again. Based on this situation, what should the vice president of HR include in her plan?
Train managers to understand employee rights and managerial responsibilities.
Within Scripps Memorial, it is evident that talent surveys are used, minimum qualifications are examined on applications, staff members are included in interviews, and behavioral-based interviewing is used in the selection process. The inclusion of all these methods most likely provides Scripps with the ability to:
Use hurdles in decision making
You have been hired as an HR consultant to help a cross-functional product development team enhance its effectiveness. The team is highly dysfunctional with a lot of internal conflict, disorganization, and a lack of strong team leadership. Based on the synergistic team characteristics, what would you recommend to the current leader of this team?
Use listening and clarification
Ergonomics is defined as:
c. the process of studying and designing easy-to-use equipment and systems so the physical well-being of employees isn't compromised and work gets done more efficiently.
Task significance is the degree to which:
d. a job has a substantial impact on the lives or work of other people in one's organization or elsewhere.
The work-life balance program at a public accounting firm allows workers to adjust their work hours so that they can start work earlier in the morning or start later in the morning and work later in the day. This is an example of which typical element of a work-life balance program?
flexible work schedules
Furloughing is a strategy used by many organizations facing budget constraints in which workers are asked _____ for reduced or no pay.
to not work
PR (average job performance of new hires) = 60% HP (percentage of new hires reaching acceptable productivity with acceptable time frame) = 50% N (number of indicators) = 8 HR (percentage of new hires retained after 1 year) = 50%
Quality-of-fill = 20%
A yield ratio is the percentage of applicants from a particular source that make it to the next stage in the selection process.
True
Eighty males and sixty females applied for the positions of sales representatives in a company. Following the selection process, only 15 percent of the females and 70 percent of the males were hired. Despite being qualified for the job, most of the female candidates were rejected. In this scenario, the female candidates, being a protected class, can establish a case of adverse impact using the _____.
d. four-fifths rule
The instructional designer in a pharmaceutical company has been working on conducting a needs assessment to identify the type of training that is most critical to provide for the company's scientists. Based on the needs assessment, it was discovered that interpersonal skills training is most needed. The designer has formulated five instructional objectives for the training program. At this point, what is the next action that the instructional designer needs to take as part of the process for developing the interpersonal skills training program?
Assess the participants for the training program to see whether they have the knowledge and experience to effectively acquire the training content.
The bona fide occupational qualification (BFOQ) exception does not apply to discrimination based on _____.
Color
The vice president of HR at a food products firm discovered that the turnover rate for analyst positions has been running at around 50% per year. She has asked you to identify strategies that can be implemented to reduce voluntary turnover. What kinds of strategies would you recommend to the CEO?
Conduct "stay interviews" with employees to identify why they have stayed with the company for so long.
An HR Consultant was hired by a commercial airline manufacturer to help top management to use workforce analytics to help address strategic HR issues. Which of the following issues could be addressed using workforce analytics? Check all that apply.
Which employees are most likely to quit? Do employees from Ivy League schools perform better?
The senior management team at a major department store chain has asked you, their director of learning and development, to attend their quarterly meeting and help them to understand how to best determine the type of training needed for their non-managerial workforce. At the meeting, the CEO asks whether any information about the specific tasks and jobs is important for conducting a needs assessment. How would you respond?
Yes, we should analyze job descriptions and KSAOs of jobs in the company to determine training needs.
_____ is the degree to which someone is intellectual, philosophical, insightful, creative, and curious.
c. Openness to experience
The Uniform Guidelines on Employee Selection Procedures:
c. assist employers in complying with the requirements of federal laws that prohibit employment discrimination.
One of the ways in which an organization can increase its productivity is by:
c. enhancing the abilities of its employees, motivating them, and improving their work environment.
In the context of career plateaus, a _____ occurs when a person has learned a job too well and is bored with day-to-day activities.
b. content plateau
_____ outline the knowledge, skills, abilities, and other attributes required of a person performing a particular job.
Job specifications
An attempt by employers to adjust, without undue hardship, the working conditions or schedules of employees with disabilities or religious preferences is called _____.
a. reasonable accommodation
An interview in which an applicant is asked questions about what he or she actually did in a given situation is referred to as a _____.
c. behavioral description interview
The aim of a person analysis is to:
c. identify the employees who need training.
Which of the following illustrates quid pro quo harassment?
b. Katie's manager promising to promote her if she agrees to go on a date with him after work
Which of the following is a sign that firms need to work harder at grooming internal talent?
b. Replacements for positions are often unsuccessful in performing their new duties.
In the context of the parts of a job description, a _____ is psychologically important because it provides status to an employee.
b. job title
A national sporting goods store is hiring fitting room attendants for all of its 200 locations. Each location has separate male and female fitting rooms. If you were the head of HR at this business, what advice would you give to managers when they ask you if they have to hire female attendants for the male fitting rooms or male attendants for the female fitting rooms?
In this case, the gender of applicants can be used as a bona fide occupational qualification because gender is an actual qualification for performing the job.
Enhancing a job by adding more meaningful tasks and duties to make work more rewarding or satisfying is known as _____.
Job enrichment
The introduction of technology—and automation in particular—has reduced the number of jobs that require routine tasks and little skill and has increased the number of jobs that require considerable skill. This transformation has been referred to as a shift toward:
Knowledge workers
The objective of a competency assessment is to:
a. focus on the set of skills and knowledge employees need to be successful for decision-oriented and knowledge-intensive jobs.
Which of the following is a difference between structured interviews and nondirective interviews?
c. Structured interviews are less likely than nondirective interviews to be attacked in court.
A major responsibility of human resource (HR) managers is to:
c. give strategic advice and counsel to supervisors, managers, and executives.
You are managing two employees. Dave is 57 and Julia is 23. Which of the following statements is Dave most likely to make about Julia, given their respective ages?
"Julia just doesn't work as hard as I do."
When Tony Hsieh, CEO of Zappos, says he wants employees at Zappos to view the company as a place they want to be for life, he is setting the tone for empowerment by:
Considering employees as partners in the organization's success
Which of the following is an example of something that human resource management professionals do as part of their jobs? Check all that apply.
Establish the strategic direction their firm should take. Attracting top-notch people to come to work for their firm.
_____ gives employees the option of choosing daily starting and quitting times, provided they work a certain number of hours per day or week.
Flextime
The manager of a high performing sales associate at an upscale retail store wants to groom her to become a store manager. Given this, she wants to design the sales associate's job so that the sales associate spends a month working in each department in the store. By doing this, the sales associate will learn how the store functions and be prepared for a promotion in the next one to two years. Which approach to job design should the manager use in this situation?
Job Rotation
Financial planners at a financial services firm spend their time meeting with clients to help them to understand their long-term financial goals and develop specific plans for achieving these goals. Based on this situation, the financial planners would be called _______.
Knowledge workers
_____ is the preference for hiring relatives of current employees.
Nepotism
Which is the most common informal training method used to train employees today?
On-the-job training (OJT)
In the context of evaluating training programs, measuring the criterion of _____ would involve asking the question "Did you like the program?"
Reactions
The degree to which interviews, tests, or other selection procedures result in consistent information about a candidate is known as _____.
Reliability
Which of the following is a difference between industrial engineering and ergonomics?
a. Industrial engineering focuses on time and efficiency, whereas ergonomics focuses on the well-being of workers.
Which of the following statements is true of on-the-job training (OJT)?
c. It has the advantage of providing hands-on experience under normal working conditions.
A computer manufacturer based in California donated thousands of laptop and desktop computers to primary and secondary schools that were located in low-income districts throughout the state. The goal of the company's actions was to help students from disadvantaged backgrounds to be able to use computers and the Internet to enhance their educational and learning experiences. This action by the company reflects a concern for __________.
corporate and social responsibility
_____ refers to the unintentional rejection for employment, placement, or promotion of a significantly higher percentage of members of a protected class when compared with members of non-protected classes.
d. Adverse impact
Which of the following is a difference between internal recruiting and external recruiting?
d. Unlike internal recruiting, external recruiting can be a source of new ideas and creativity.
Autonomy refers to the degree to which:
d. a job provides a person the freedom and discretion to schedule his or her work and determine how to do it.
The Lily Ledbetter Fair Pay Act states that:
d. employees can claim discrimination after years of getting unfair pay and demand to be compensated for the lost wages.
A line of advancement in an occupational field within an organization is called a:
Career Path
The faculty in the Department of Management at a major research university evaluate candidates for faculty jobs by reviewing their vitas, letters of recommendation, publication research, and professional activities. Once a faculty candidate has completed the application process, a committee of faculty members from the department meet to discuss their impressions of the candidate and decide whether to extend a job offer. This is an example of which approach to making selection decisions?
Clinical Approach
The _____ covers recipients of federal financial assistance and requires private employers with federal contracts over $2,500 to take action to hire individuals with a mental or physical disability.
b. Americans with Disabilities Act 1990
According to the U.S. Department of Labor, which of the following is an unpaid internship guideline?
b. An intern does not displace regular employees but works under close supervision of existing staff.
HR professionals require an understanding of their organization's customers and economic and financial capabilities to help their organization shape and achieve its strategic direction and adjust it as needed. In the context of the human resource competency model, this is known as _____.
business mastery
In the context of quantitative job analysis approaches, identify a difference between a task inventory analysis and the position analysis questionnaire (PAQ) system.
c. Unlike the PAQ, a task inventory questionnaire can be tailored for a specific organization.
When employee leasing is used, _____.
c. a firm signs an agreement with a professional employer organization that takes over the management of the firm's human resource tasks
Management at a consumer products company wants to launch a diversity initiative that focuses on leadership development and advancement of women. Based on this situation, what would you recommend to management?
Set up professional groups for women that support networking.
Which of the following recruitment methods is most commonly used by job seekers?
The internet
Management at a consumer products company wants to launch a diversity initiative that focuses on recruiting and hiring people with disabilities. Based on this situation, what would you recommend to management?
Utilize the Job Accommodation Network (JAN) to help the company to identify jobseekers with disabilities and to help the company to identify information about reasonable accommodations.
_____ is the formal process of familiarizing new employees with the organization, their jobs, and their work units.
Orientation
Which of the following is likely to help terminated employees find a job elsewhere?
Outplacement services
The process of choosing individuals who are qualified to fill existing or projected job openings is called:
Selection
_____ is a selection decision model in which only the applicants with the highest scores at an initial test stage go on to the subsequent stages.
a. The multiple hurdle model
The HR Department at a web design firm used its HR information system to conduct a workforce utilization analysis for first-line supervisor positions in the company. This analysis revealed that females make up 30% of the company's middle managers and that minorities make up 40% of the company's middle managers. This compares with 30% availability for females and 45% availability for minorities in the relevant external labor market. Based on this data, what action should HR take in this situation?
Set goals to maintain female first-line supervisors at 30% and increase the utilization of minority first-line supervisors to 45%.
Which of the following is a similarity between the members of Generation Y and the members of Generation Z?
b. Both want a good work-life balance.
Which of the following is true about application forms? Check all that apply.
Application forms should include a disclaimer about EEOC and at-will statements. Application forms should ask questions about experience and educational background.
An entertainment company was recently sued for race and gender discrimination and ordered to create an affirmative action program. Given the importance of support of top management in the success of the program, what action should the company take in this situation?
Create a chief diversity officer position to provide oversight and support for the affirmative action program.
A consumer electronics company wants to promote workers from finance, marketing, engineering, and production to work together when developing new products in the future. Based on this situation, what type of team should be created to enhance the product development process?
Cross Functional Teams
An online clothing retailer wants to provide superior customer service in its call centers. Based on an analysis of customer satisfaction surveys, the company decided to give customer service representatives as much discretion as possible in terms of taking appropriate actions to delight customers. This included making exceptions to policies on returns and refunds among other things. This is an example of which job design approach?
Empowerment
The overall purpose of a task analysis is to:
a. determine the content of a training program by reviewing the job description and specifications of a particular position.
The difference between situational interviews and behavioral description interviews is that:
a. situational interviews focus on hypothetical incidents rather than on actual work incidents.
A marketing firm is hiring for a sales job that requires the sales person to have frequent calls to prospective customers. Part of the interview process is to have the candidate role play a sales call. This information is a key part of the evaluation of each candidate. This is an example of what type of pre-employment test?
Work Samples
_____ is defined as the planned elimination of jobs.
downsizing
Which of the following acts prohibits discrimination in employment on the basis of race, color, religion, sex, or national origin?
a. Title VII of the Civil Rights Act of 1964
The failure of an organization to discover, via due diligence, that an employee it recruited had the propensity to do harm to others is referred to as _____.
Negligent hiring
A real estate company was recently sued by a group of job applicants who claimed that the company engaged in discriminatory hiring practices. The courts ruled in favor of the plaintiffs and ordered the company to develop and implement mandatory training for all managers and employees as part of a resolution to prevent this issue from occurring again in the future. The CEO of the company has called a meeting with senior management to discuss the issue of the mandatory training program. As the head of HR, what would you say about what the anti-discrimination training program should cover in terms of topics and content?
Prohibitions covered in EEO statutes and executive orders.
A change of assignment to a job at a higher level in an organization is called a _____.
Promotion
Services, such as help in moving, provided to existing employees who transfer to a different location are called _____.
Relocation
You are the VP of HR for a medium-sized organization. Your CEO has just asked you to perform an organization analysis as part of a needs assessment for the company. Which of the following items would NOT be examined in your organization analysis?
Skill levels of individual company employees
HR Activity Advise compensation committees regarding executive pay. Explaining to managers why new parents are allowed to take time off work, and helping to make sure the managers give employees the time off they deserve.
Strategic Advice and Counsel Service Employee Advocacy
Which of the following is a potential drawback of using social media, and the Internet in general, for recruiting?
a. Relying too heavily on electronic recruiting could hurt a company's diversity efforts.
Which of the following statements is true of the ethnic and racial diversity in the American workforce?
b. Illegal immigrants make up about 5 percent of the labor force.
_____ refers to the shared values, beliefs, and assumptions people in an organization have.
b. Organizational culture
The Handbook for Employers lists several actions that employers must take to comply with the Immigration Reform and Control Act (IRCA). One of these actions is that employers must:
b. have employees fill out their part of Form I-9.
Under Title VII of the Civil Rights Act of 1964, an employer:
b. need only make a reasonable accommodation for a current employee's or job applicant's religious observance.
The extent to which a test measures a theoretical construct, or trait, is known as _____.
d. construct validity
A small website development firm does not have the time and resources to handle its recruiting activities so it set-up an arrangement to have a local staffing firm handle it for them. This is an example of using _____________________________.
recruiting process outsourcing (RPO) .
The president and founder of a high-tech start-up firm contacted the vice president of HR at the company because she wanted to better understand federal employment laws and their implications for hiring at the firm. Which resource should the vice president of HR recommend to the president?
Uniform Guidelines on Employee Selection Procedures
The chief marketing officer for your company is interested in learning more about how to evaluate the sales representative training program that was implemented a year ago. She contacts you, the chief learning officer, to discuss her interest in evaluating this training program. As the meeting begins, she asks, What do we need to do to evaluate this training program at this point?" What would you say?
"We need to evaluate the program based on your learning objectives in terms of reactions, learning, behavior, and/or results."
If the average job performance rating of the new hires of a firm (PR) is 4.0 on a 5.0 scale, the percentage of new hires reaching acceptable productivity with acceptable timeframe (HP) is 70%, the percentage of new hires retained after one year (HR) is 90%, and the number of performance indicators (N) is three, calculate the quality of fill.
80%
A learning objective, such as the ones found at the beginning of each chapter of your text, is an example of:
An instructional objective
The nurse being told to bring back new scenarios for examination during the simulation is an illustration of:
Assessing behavior and giving employees transfer strategies
A computer software firm used a problem-solving test to make hiring decisions about applicants for its software engineer position. Scores on the test could range from 0-100. Applicants who scored 70-100 on this test were predicted to be high performers if they were hired. Applicants who scored below 40 were predicted to be low performers, if they were hired. The company used the problem-solving test with all of the applicants for the software engineer job along with a set of other established technical skills tests and made hiring decisions based only on the technical skills tests. It found that the majority of applicants who scored low on the problem-solving test received high performance evaluation ratings after one year on the job. Based on the types of selection goals and outcomes, this situation would be called a _______ .
Miss
Melanie Gollick, nursing floor manager for Scripps Memorial Hospital La Jolla, says that she is looking for a good fit when she asks the question, "What do you do in your free time on the job?" In doing so, she is also most likely looking for:
The applicant's motivation as a "will do" factor
Which of the following tests requires an applicant to perform tasks that are actually a part of the work required on the job?
Work sample tests
John is offering a safety training course. Which of the following is a principle of learning that he should address to ensure that a wide variety of participants benefit from the training?
a. The training program should account for and facilitate each person' s learning style.
Labor markets in which workers are hired for entry-level jobs and higher-level jobs are filled from within are called external labor markets.
false
A consumer products company uses a sales knowledge test and a sales skills simulation to evaluate applicants for the sales representative job. The HR department conducted an analysis of this data to examine the relationship between scores on the two tests. This research revealed that there was a close correspondence between scores on the sales knowledge test and sales skills simulation which showed that there was________ between the two tests.
inter-rater reliability
The talent development division at a consumer products company is in the process of developing an "Embracing Diversity and Leveraging Employee Differences" workshop for all managers and employees. One module in the workshop is devoted to specific personal strategies that managers and individual contributors can put into practice to see, understand, and value diversity. If you were the instructional designer for this workshop, which specific strategies would you include in the program?
Acquire data through listening, asking questions, and sharing your story.
Chris Middlestat says that creating an HR department is creating an organizational culture. Which HR competency is likely to be most important if an HR manager wants senior executives to go along with his or her recommendations about an organizational culture?
Business mastery
Green Leaf Inc., a small firm, is finding it difficult to offer its employees most of the benefits that large firms can. Therefore, the firm's management decides to enter into an agreement with a professional employer organization, which would take over Green Leaf Inc.'s HR functions, including payroll and performance appraisal. In this context, it can be said that Green Leaf Inc. is responding to the competitive challenge of _____.
Cost containment
The management of Josie's, an apparel brand, needs to reduce costs while retaining the top talent and maximizing productivity. Which of the following approaches would allow the management to reduce labor cost temporarily by having employees take time off with either no pay or reduced pay?
Furloughing
When Mitchell Gold, co-founder and President of Design of the Mitchell Gold/Bob Williams company, indicates that everybody has something to contribute and begins to tell the story about the employee with a hearing aid who wouldn't wear it, he confirms that the Mitchell Gold/Bob Williams company embraces a diverse workforce because:
He knows individual employees, their differences, and their varied abilities
Rebecca describes Chris Middlestat, founder and CEO of The FruitGuys, as inspiring and supportive, a person who encourages his employees to do a good job for themselves, not just for the organization. Chris's approach gives The FruitGuys the ability to do which of the following?
Increase human capital
The new car sales professional's job at a major car dealer network does not motivate many of the individuals who hold this job because they feel that the scope of the job is too narrow. Specifically, current and past sales professionals have said that while they are able to show customers various options for vehicles, they cannot be involved in negotiating the final selling price of the vehicle, nor can they handle the business side of the transaction in terms of getting loan approvals, completing the final paperwork for the sale, etc. Based on the job characteristics model, what would you do to address these issues if you were the manager?
Increase task Identity
The CEO of a national restaurant chain wants to create a new and improved performance appraisal system. She meets with the vice president of HR to ask her to design the new system. How can the vice president of HR use job analysis in this situation? Check all that apply.
It can be used to identify the appropriate criteria for evaluating employee job performance. It can be used to design the format and rating format for a performance appraisal.
Management at a public relations firm in Atlanta is concerned that many of their associates are parents with young children who are struggling to balance work and family. In fact, turnover has been especially high among employees for this reason. Exit interviews conducted with departing employees have shown that many of these employees would have stayed if they could have done so on a part-time basis. Management would like to offer a work option to its associates to address this situation. What would you recommend?
Job Sharing
As an HR manager, if you wanted to identify the most important tasks associated with each position in your company and produce quantifiable results to report to management, which method should you use?
Position Analysis Questionnaire (PAQ)
The CEO of a real estate company is concerned that it has been experiencing difficulties with recruiting the best and brightest professionals in the industry. Some of the feedback that the company has received about its recruiting practices from job applicants indicates that the company is not viewed as being a good company to work for. If you were hired by this company as an HR consultant to help it to enhance its brand as an employer of choice in the future, what would you recommend?
Reach out to job applicants and view them as customers to learn more about what they want from a job or career.
The act of giving preference to members of protected classes to the extent that unprotected individuals believe they are receiving unequal treatment is called _____.
Reverse discrimination
The vice president of HR and her management team are analyzing information contained in the company's new job description/specification system in order to identify specific ways in which this information can be used to support alignment with other HR processes. When looking at how job description information could be used to support workforce analysis and job design, they might focus on: ________
Sequencing or grouping related jobs
A health care organization has a variety of direct care positions in its eldercare facilities open because employees leave these jobs when they find out that they are physically demanding. The organization has hired an HR consultant to help them to redesign their recruiting process to make it more effective. What should the HR consultant recommend to this client?
Use realistic job previews as part of the recruiting process.
Which of the following statements is true of employee empowerment?
a. It involves workers in their jobs in ways that give them more control and autonomous decision-making capabilities.
Which of the following is the first step that employees or job applicants should take if they believe they have been discriminated against?
a. They should file a charge form with the Equal Employment Opportunity Commission.
Harnessing a company's talent means _____.
a. being aware of characteristics common to employees while also managing these employees as individuals
Maria is a human resource manager with a deep understanding of the insurance industry. She knows what her company's competitors are doing, and she is up to date with the latest trends in policies and claims settlement. Maria is likely to have a high level of which of the following H.R. competencies?
business mastery
_____ are an internal source of recruitment.
d. Skills inventories
The objective of the critical incident method of job analysis is to:
d. identify both desirable and undesirable behaviors that resulted in either a very good outcome or a very bad outcome on a job.
An opinion polling firm based in Austin, TX wants to allow its phone survey specialists to use company laptops and networks to conduct their phone surveys with people from their apartments or homes. Which strategy should they use?
homeshoring
_____ refers to a company's ability to produce a good or service without depleting the world's resources and to do the least amount of harm to the environment as possible.
sustainability