Test #2

Ideology

(..........) refers to the taken-for-granted assumptions about reality that influence our perceptions about organizational life.

Groupthink

(__________) characterizes a situation where there is more concerned with maintaining group relations than there is with making high quality decisions

multiple sequence model

A (_________) represents the variety of decision paths a group may take when making a decision

mediator

A _________ attempts to help the parties facilitate the dispute but holds no decision power.

True

Ability to cope with uncertainty is a source of power in organizations.

co-construction through collaboration

According to Putnam and Kolb (2000), a feminist view of conflict is based on

True

According to a gendered view of conflict, the qualities of effective bargainers are linked to masculinity.

peers

According to more recent research on newcomer socialization, _______ are just as important in the role development process as the supervisor and the subordinate

the paradox of power

Allie works for a large manufacturing firm and enjoys the feeling of being a "cog" in the machine and being able to leave work behind when she leaves the plant. When she is forced to participate in a new workplace democracy program, she thinks, "If this is democracy, how come they can make me go to these meetings." What paradox of participation does Allie illustrate? -

Activity coordination

An anesthesiologist asking about a patient's medical condition before determining the sedation strategy is an example of which of the following flows of communication?

False

An arbitrator facilitates a dispute but holds no decision power.

True

Anticipatory Socialization primarily involves the process of Learning about certain occupations before entering the organization

manifest conflict

Communication is enacted at which phase in the conflict process?

True

Critical approaches to organizational communication have their philosophical roots in the work of Karl Marx.

False

Critical theorists do not consider organizations to be sites of domination

Pluralist Frame of Reference

Demetrius is a graduate student in organizational communication. After much study, he's concluded that though there is a great deal of conflict in most organizations, the conflict is usually productive and leads to enhanced understanding and better decisions. Which frame of reference to organizational study is Demetrius adopting?

Eleni can make a binding decision about the conflict.

Eleni works as a conflict arbitrator for the federal government. Her role differs from a management/union mediator because

often

Emoticons are .......... used in business communication.

False

Even though Lily realizes she is a new employee, she decides that she deserves an extra coffee break and will go ahead and take one and see if anything negative happens. This is an example of the information seeking tactic of surveillance.

Institutional Positioning

Ford Motor Company's interactions with a wide range of customers is an example of which of the following flows of communication?

False

Groupthink refers to a mode of thinking where a group is more concerned with high quality decision making than cohesiveness

True

If Heather tells others about ideas Patrick shared with her in an initial conversation, she is scaling up to the 2nd degree of separation

Traditional

If a researcher is interested in learning how power impacts outcomes like job satisfaction and performance, he or she is using a .......... Approach?

False

Improvisational knowledge is typically stored in Instruction Manuals

Focused more on describing their daughters' family lives rather than their work lives.

In their study of the ideology of work and home life, Tracy and Rivera find male executives?

False

Janelle just received word that she has progressed through the probationary period of her new job and she will now be compensated and considered a "Regular" employee. Janelle is entering the encounter phase.

reflexive

John, as a third party conflict resolution participant, tells a joke at the beginning of a meeting with Jill and Anthony, who are in the process of a nasty fight over a work related issue. John is using which kind of tactic?

cultural

Julian's coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. He heard lots of information about the way things have been handled in the past, which helped him understand the organizational system. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Julian's information is an example of ___ knowledge

knowledge

Learning about the inside language of an organization best represents crossing which boundary of membership negotiation?

False

Minutes from a meeting is the conversation end of the conversation-text self-organizing loop.

Simple Control

Of the three strategies used for exerting control in organizations, the one characterized by directly exerting authoritarian control is?

cat fights

Our cultural language will sometimes negatively describe conflicts among women as ________.

False

Performance evaluations most likely are an example of the activity coordination flow of communication within an organization.

False

Scholars taking a traditional approach to power believe that there are inherent contradictions between the "surface structure" of power and the "deep structure" of power.

True

Simple control involves direct and authoritarian exertion of control in the workplace.

False

Social constructionists argue that reality is an objective thing.

False

Social media is rarely used as an information gathering tool by employers.

True

Structuration theory argues that the social world is generated through the agency of active participants.

an optimizing model

Taylor would like to sign up for an organizational communication class, and she wants to decide who is the single best instructor in the department from which to take the class. Taylor's decision-making process would best be characterized as

Encounter

Tempest, a new employee at litter and kibbles pet supplies, arrived at work this morning at 9 am only to find that all other employees had been working since 6 am. She was not aware that the work day at this company began at such an early hour. Tempest, has just experienced which phase of socialization

Symbological

The (..........) approach to power views power as a product of communication interactions and relationships.

illusion of invulnerability

The belief that many government officials had that the levees in New Orleans would protect it from the devastating flood waters of Hurricane Katrina represents which symptom of groupthink?

True

The concept of "compassion" as part of a hospital system represents an example of Big D Discourse.

organizational communication occurs within the container of an organization

The container metaphor points out that

institutional positioning flow

The flow of communication most concerned with organizational identity is

Quality

The in group, out group continuum refers to the ____ of leader member relationships.

False

The main difference between the accommodating and the avoidance conflict management styles is the level of concern for self.

False

The modes of production refer to actual work processes.

Psychoanalyst

The role of the critical theorist in the emancipation process is similar to the role of a?

Metamorphosis

The state reached at the "completion" of socialization process is called?

False

Theory and research suggest that decision making is a perfectly rational process of information search and decision choice

3rd

Transcribing text into a more permanent form represents which degree of separation in the scaling up process?

False

Very few organizational communication scholars have objected to the container metaphor, which explains how communication occurs within organizations

sometimes

When active participants engage in agency, they will ......... follow the rules guiding interactions?