Test 3

Systematic Problem Solving

"Reflective thinking" refers to ____________.

guiltmaker

"I really should be studying, but I'll give you a ride" is a statement most likely to be made by a ____________.

Groupthink

A group's collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision is called ____________.

Escalatory conflict spiral

A long-held feud between two families, starting with a small conflict and leading to a larger one, would be best described as a(n) _____________.

diehard

Ann spends a significant amount of time volunteering for a local homeless shelter. She even missed her daughter's dance recital to help out at a recent fundraising event. Ann would most likely be considered a(n) ____________.

Emergence

Anthony has spoken out against an unusual suggestion proposed by another member of his group, but his resistance to the idea has softened over the course of group discussion. If Anthony offers to support the unusual suggestion on the condition that some of his ideas are included, too, which developmental stage has his group most likely entered?

Conflict

Anthony is listening to a member of his group who has proposed an unusual suggestion. Anthony doesn't agree with her, and he's confident that several other group members won't agree, either. If Anthony speaks out against the unusual suggestion and forms a coalition with a few other members, which developmental stage has his group most likely entered?

Their relationship is more than casual but could be more intimate.

David tells Kelly a lot about his past, his feelings, and his current interests. He usually isn't too revealing about these subjects, but sometimes he will go into great detail about aspects of his past. Kelly discloses to David in a similar way. Considering the social penetration model, what best characterizes their level of intimacy?

Altruistic lie

Esperanza tells her new acquaintance Marcus that he is the funniest person she knows. Although she does not believe that he is the funniest person she knows, she likes Marcus and is being nice. What type of deception is she likely using?

Experimenting Stage

In the developmental model, which stage of conversation development is the one in which people get acquainted by making "small talk"?

Joe

Joe and his colleagues are attending a company retreat at a state park. Joe, a maintenance worker and experienced outdoorsman, asks Julie to accompany him on a hike in the woods. Julie, who knows everyone at the company, suggests that Bill also come along because, according to Julie, "he's just a nice guy that everyone likes and respects." Lillian, the CEO of the company, and Frank, a sales manager, see them leaving and decide to tag along. After thirty minutes of hiking, they all realize that they're lost. They panic and start arguing about how to get back to the lodge. A decision needs to be made about which path to take. In this situation, who should have the most influence on the group's decision?

Energizer

Joe listens as his group members argue about the deadline for their project. Some say their supervisor set the deadline for May 1; others insist the deadline is April 15. Joe suddenly interjects: "We're spending way too much time arguing about this. Let's figure it out and get back to work." What group role is Joe playing?

Moderation

LaDrake has been in a relationship with Mina for over a year. He often discloses very personal information to her, stuff he doesn't tell anyone else. Mina has recently been asking about some problems LaDrake had when he was younger. He values being able to talk with her about almost anything but would rather not discuss this time of his life. He's a much different person now. Although it makes him a bit uncomfortable, he decides to tell Mina a few details about his past. Which best describes how he managed the dialectical tensions?

Feeling Expresser

Lauren's team decided to meet after work to catch up on a project. So far, the meeting has not been productive. Even though the team has been staying on task, contributing and evaluating ideas, and getting along well, they still haven't decided upon a particular direction for the project. After hours of discussion, the team is feeling frustrated and demoralized and is ready to give up. It is apparent that some type of group role needs to be filled. Which group role would be most helpful at this moment?

servant leadership

Lena travels the country to recruit members for her research and development team, whose members she mentors personally to support their growth and professional success. This is an example of ____________.

Direct communication

Low context cultures typically value which type of communication most?

The blind area

Patrice is giving a speech in front of her class. She keeps shifting nervously back and forth. Patrice is not aware that she is shifting, but her classmates are. According to the Johari Window, under which window or area would this fall?

Neither are disclosures because the first is not significant and the second is not deliberate.

Susan tells Jill that she played softball when she was young, something Jill didn't know. Bobby accidentally tells Dedrick some highly personal news about his arrest last week, something Dedrick didn't know. What best describes how the two statements compare?

High affinity/low immediacy

Suzanne really likes Claire, but she never shows it outwardly. This is an example of ___________.

Information Overload

The decline in efficiency that occurs when the rate of complexity of material is too great to manage is called ____________.

work at a higher level

The major difference between groups and teams is that teams ____________.

"What would be the best use of money for this farm?"

The owner of a farm wants his employees to think creatively about a problem facing the farm. He has gathered them for a meeting to decide if buying a new tractor is the best use of the farm's money. Which of the following options represents an open question he should ask his employees to encourage creativity?

Accommodation

Tom dislikes babysitting his younger brother. If Tom decides to stay in and babysit his younger brother for his parents, rather than telling them he would prefer to go and see a movie with his friends, he is displaying what type of non-assertive behavior?

impersonality

Treating another person like a stranger is an interpersonal distancing tactic called ____________.

A double standard

When Jackie speaks up during a meeting, her comments tend to be judged more harshly. Yet if Jackie doesn't assert herself at work, she will not get a promotion. How would the text describe her dilemma?

reinforcement

When group members endorse the decision they have made, they are in the ____________ stage.

breakout groups

When the number of members is too large for effective discussion, one strategy is to form subgroups called ____________ to simultaneously address an issue and then report back to the group at large.

We like people whose temperaments, values, and life goals seem similar to our own.

Which best describes similarity as an influential factor of attraction?

Group cohesiveness

Which characteristic is one of the strongest predictors of innovation in teamwork?

Four students work exclusively through e-mail to complete a class project.

Which of the following best exemplifies a virtual group?

Shut up before I shut you up.

Which of the following is an example of a directly aggressive message?

A negative response to an idea presented in a meeting should not visibly disappoint the person who proposed the idea.

Which of the following is more likely to be a norm than a rule at work?

Decide on the best solution

Which of the following is the last step when discussing ways to meet your common goals?

Online communication can encourage quantity over quality.

Which of the following is true about communication technology and relationships?

Jane promises her mother that she will clean her room, then repeatedly fails to fulfill this promise.

Which of the following would be best described as a passive-aggressive response?

Authoritarian

You are the creative director for a successful advertising agency. An important client has requested that your agency come up with a new ad campaign for one of the their most popular products. Account services wants to be able to present this campaign to the client in two days. This has the potential to be an incredibly stressful project. Which type of leadership style might be most effective if you want to complete the project by the deadline?

behavioral

You hung up without saying goodbye last night." This is a(n) ______________ description in that it calls attention to an occurrence without judging or editorializing about it.

Rules; norms

____________ are official guidelines that govern what the group is supposed to do, while ____________ are unspoken standards that govern how the group interacts with one another.

Scarcity

____________ contributes to the value of qualitatively interpersonal relationships.

Participative decision making

____________ involve(s) development of solutions with input by the people who will be affected.