Test 3 Review

The first phase of the human resource management process involves ________. Question options: A)human resource planning, recruitment and decruitment, and selection B)human resource planning, recruitment and decruitment, and orientation C)human resource planning, compensation, and benefits D)human resource planning, selection, and performance management

A)human resource planning, recruitment and decruitment, and selection

An incentive system which appropriately recognizes team activities is an example of which one of the following characteristics of effective teams? Question options: A)internal support B)unified commitment C)external support D)performance evaluation

A)internal support

Managers begin human resource planning by ________. Question 2 options: A)inventorying current employees B)job analysis C)locating capable applicants D)forecasting sales

A)inventorying current employees

Casey majored in marketing and really enjoyed studying market research as a subject. Through research on the Internet and in the university library, she discovers that this industry appears to have significant positive trends in employment. She interprets this as a(n) ________. Question options: A)opportunity B)threat C)weakness D)strength

A)opportunity

Patrick expects each person he hires for his online business to be involved in studying trends involving new technology, competitors, and customers. These employees are involved in ________. Question options: A)external analysis B)industry analysis C)internal analysis D)economic analysis

A)external analysis

Students often complain that having to work with assigned teammates results in a poorer group project. They are complaining about a(n) ________. Question options: A)external condition B)internal condition C)group task D)group member resource

A)external condition

Which one of the following is an advantage of being a first mover? Question options: A)opportunity to begin building customer relationships B)certainty over the direction of technology and market C)no financial or strategic risks D)low development costs

A)opportunity to begin building customer relationships

Which of the following steps in human resource management helps retain competent and high-performing employees? Question options: A)performance management B)orientation C)selecting D)training

A)performance management

Which one of the following stages in group development involves defining the group's structure and leadership? Question options: A)storming B)forming C)norming D)performing

B)forming

The type of conflicts that support group goals and improve performance are called ________ conflicts. Question options: A)dysfunctional B)functional C)natural D)planned

B)functional

At Chemetron, all the accounting people share one large work area; all the quality control people are housed in a large office next to the production floor; and maintenance has its own space at the back of the building. Chemetron is using ________. Question 1 options: A)departmental specialization B)functional departmentalization C)process departmentalization D)product specialization

B)functional departmentalization

A ________ is an organizational design that groups similar or related occupational specialties together. Question options: A)matrix structure B)functional structure C)divisional structure D)simple structure

B)functional structure

A work team ________. Question options: A)focuses on efficiency rather than collaboration B)has shared leadership roles C)measures performance based on its influence on others D)cannot be quickly refocused or disbanded

B)has shared leadership roles

John received a raise as a result of his last performance appraisal. He is active on three teams and is given authority to make decisions regarding his job responsibilities. John's employer is using ________. Question options: A)human resource planning B)high-performance work practices C)realistic job previews D)high performance recruiting practices

B)high-performance work practices

The ________ of conflict management argues that some conflict is absolutely necessary for effective organizational performance. Question 1 options: A)traditional view B)interactionist view C)human relations view D)reactionist view

B)interactionist view

In Joan Woodward's study of the relationship between technology and structure, the structure that was the most technically complex was ________. Question options: A)mass production B)process production C)unit production D)continuous production

B)process production

Which of the following is an example of a high-performance work practice? Question options: A)clearly defined job assignments B)self-managed teams C)skill-based compensation D)centralized decision making

B)self-managed teams

Which one of the following refers to independent formal groups whose members, in addition to their regular jobs, take on traditional managerial responsibilities, such as hiring, planning and scheduling, and evaluating performance? Question options: A)command groups B)self-managed teams C)cross-functional teams D)task groups

B)self-managed teams

In the case of functional departmentalization, jobs are grouped according to ________. Question options: A)customer flow B)tasks C)product lines D)territories

B)tasks

Which one of the following would be considered a factor most directly influencing the human resource process? Question 1 options: A)changes in consumer preferences B)the economy C)offshoring of jobs D)changes in technology

B)the economy

________ should be sold off or liquidated as they have low market share and low growth potential. Question 2 options: A)Cash cows B)Question marks C)Dogs D)Stars

C)Dogs

________ should be sold off or liquidated as they have low market share and low growth potential. Question options: A)Cash cows B)Stars C)Dogs D)Question marks

C)Dogs

The process of grouping jobs together is known as ________. Question options: A)departmentalization B)organizational design C)formalization D)centralization

A)departmentalization

Sam, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do? Question options: A)He should create a job specification. B)He should perform a job satisfaction survey. C)He should create a job description. D)He should perform a job analysis.

A)He should create a job specification.

________ is an example of a high-performance work practice. Question options: A)Increasing employee access to information B)Detailed job descriptions C)Selective decruitment D)Skill-based compensation

A)Increasing employee access to information

________ are a temporary involuntary termination that can last from a few weeks to several years. Question 1 options: A)Layoffs B)Attritions C)Discharges D)Retirements

A)Layoffs

Turnover is high among new hires at Stewart's company. At one exit interview, Stewart asked the departing new hire why she was leaving so soon. Which one of the following statements is the most likely response? Question options: A)The higher level employees repeatedly overemphasize the company's positive points while interviewing candidates. B)There is a recession in the economy that has severely affected employment levels across the country. C)The company does not have good decruitment policies in place. D)The company has a strong labor union so the majority of the decisions are dictated by collective bargaining.

A)The higher level employees repeatedly overemphasize the company's positive points while interviewing candidates.

Group D has been working on developing a product which is now ready to hit the market. The group members are happy about the work they've done on this product. The focus has now shifted from productivity to tying up loose ends. Group D is at the ________ stage. Question options: A)adjourning B)forming C)norming D)performing

A)adjourning

Conflicts can be resolved by withdrawing from them or suppressing them. This conflict management technique is known as ________. Question options: A)avoiding B)accommodating C)yielding D)compromising

A)avoiding

The essence of affirmative action is to ________. Question options: A)prevent discrimination and enhance the status of members from protected groups B)prevent employees from behaving unethically C)provide experiential exercises and on-the-job coaching for employees D)provide positive reinforcements to encourage desirable behavior

A)prevent discrimination and enhance the status of members from protected groups

Tom's Welding is in its third year of operation. Tom now has a salesperson and several production employees. It is most likely Tom has a ________ structure. Question options: A)simple B)functional C)matrix D)divisional

A)simple

A lot is riding on the success of this project. All nine members will share in the rewards. But Ted just doesn't have time to complete his assignment so he rationalizes that no one outside the group will know what he did or did not do anyway. Ted is engaged in ________. Question options: A)social loafing B)groupthink C)nonconventionality D)group norms

A)social loafing

Tom's Welding has been supplying frames to the mobile home industry for many years. His business has remained steady despite the entry of other firms into the industry. Tom's is likely pursuing a ________ strategy. Question options: A)stability B)retrenchment C)differentiation D)renewal

A)stability

Which of the following is most likely to be included in family-friendly benefits provided by organizations? Question options: A)time off for school functions B)retirement benefits C)savings accounts D)insurance programs

A)time off for school functions

________ is the degree to which decision-making takes place at upper levels of the organization. Question 1 options: A)Formalization B)Centralization C)Departmentalization D)Decentralization

B)Centralization

When Fletcher lost his job as a result of downsizing, his health coverage was discontinued even though he was willing to pay for it. Which of the following Acts can Fletcher cite in his efforts to have his health coverage benefits restored? Question options: A)Occupational Safety and Health Act (OSHA) B)Consolidated Omnibus Budget Reconciliation Act (COBRA) C)Patient Protection and Affordable Care Act D)Health Insurance Portability and Accountability Act (HIPAA)

B)Consolidated Omnibus Budget Reconciliation Act (COBRA)

________ occurs when a supervisor earns less than his or her subordinates. Question options: A)Role conflict B)Status incongruence C)Role ambiguity D)Informal status

B)Status incongruence

________ is the ability to anticipate, envision, maintain flexibility, think strategically, and work with others in the organization to initiate changes that will create a viable and valuable future for the organization. Question options: A)Strategic competence B)Strategic leadership C)Strategic management D)Strategic flexibility

B)Strategic leadership

Developing a new automobile requires the services of many types of experts such as design and electronics engineers, procurers, metallurgists-the list is extensive. Rather than employ these individuals directly, the automaker will outsource the work. The specialists then work at facilities owned by the automaker rather than at their own employers' places. This demonstrates a type of ________. Question options: A)project structure B)boundaryless organization C)virtual organization D)team structure

B)boundaryless organization

The CEO and his top managers have asked themselves two important questions: a. do customers value what the company is providing; and b. can the company make money doing that? This group is developing a ________. Question options: A)BCG matrix B)business model C)strategy D)competitive advantage

B)business model

In the Boston Consulting Group (BCG) matrix, a business unit that has a low anticipated growth rate but a high market share is known as a ________. Question options: A)dog B)cash cow C)star D)question mark

B)cash cow

Melanie has noticed that everyone is very concerned about the line of authority within the hospital. This implies that the employees at the hospital are worried about the ________. Question options: A)span of control B)chain of command C)unity of command D)departmentalization

B)chain of command

The major value-creating capabilities of the organization are known as its ________. Question options: A)competitive advantages B)core competencies C)resources D)strengths

B)core competencies

Strato Engineering, a technology product company, formed a team to develop the next generation of the company's model CVF-D. The team is composed of employees from various functional areas. This is a ________ team. Question 2 options: A)self-managed B)cross-functional C)virtual D)problem-solving

B)cross-functional

The final step in the strategic management process allows an organization to understand the ________.

B)effectiveness of the strategies used

Bella Vista Clothing targets teenage girls with a range of affordable ready-to-wear clothing. The company is opening two new outlets, as sales have been excellent. Which one of the following represents a strength for the company? Question options: A)A long-time competitor recently went out of business and Bella Vista can cut down on its advertising budget. B)Bella Vista has excess production capacity. C)The company's in-house designers have a knack for identifying and popularizing fashion trends. D)Disposable income is rising and consumers will have more money to spend on clothes.

C)The company's in-house designers have a knack for identifying and popularizing fashion trends.

A ________ describes the rationale of how a company is going to make money. Question options: A)core competency B)mission statement C)business model D)SWOT analysis

C)business model

Samantha is a single mom and the administrative assistant for the marketing department. Her son's soccer games begin right after school so Samantha often has to choose between supporting her son at his games and working. Samantha is experiencing role ________. Question options: A)clarity B)overload C)conflict D)ambiguity

C)conflict

Top-level managers are responsible for ________ strategies. Question options: A)competitive B)tactical C)corporate D)functional

C)corporate

In the BCG matrix, a ________ has a low anticipated growth rate and a low market share. Question options: A)cash cow B)star C)dog D)question mark

C)dog

Employees were paid and evaluated based on quantity of output so it expected the continuous improvement team to meet during the two daily 15-minute breaks. The only space available for these meetings was the noisy breakroom. Then management wondered why the group was not producing results. The most likely reason is ________ Question options: A)a lack of resources within the group B)a lack of group cohesiveness C)external conditions imposed on the group D)a poor strategy for managing quality

C)external conditions imposed on the group

The ________ stage in the group development process is complete when members begin to think of themselves as part of a group. Question 1 options: A)norming B)storming C)forming D)performing

C)forming

The first group meeting is in progress. The five attendees are exchanging contact information and getting acquainted. This group is in the ________ stage. Question options: A)norming B)performing C)forming D)storming

C)forming

The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________. Question options: A)human capital management B)performance management C)human resource planning D)performance planning

C)human resource planning

The ________ of conflict management argues that some conflict is absolutely necessary for effective organizational performance. Question options: A)reactionist view B)traditional view C)interactionist view D)human relations view

C)interactionist view

Managers begin human resource planning by ________. Question options: A)locating capable applicants B)forecasting sales C)inventorying current employees D)job analysis

C)inventorying current employees

A cost leadership strategy requires a firm to ________. Question options: A)match its competition's prices B)maintain the lowest prices to its customers C)maintain the lowest cost structure D)aim at a cost advantage in a niche market

C)maintain the lowest cost structure

Ben operates a farmer's market. Every year he offers the same vegetables to the same customers and faces the same rivalry from other truck farmers. A(n) ________ would best fit Ben's situation. Question options: A)centralized design B)organic design C)mechanistic design D)formalized design

C)mechanistic design

In this meeting, the group is discussing a code of conduct to be observed by all members, such as arriving on time and not interrupting the speaker. This group is in the ________ stage. Question options: A)forming B)performing C)norming D)storming

C)norming

The ________ stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior. Question options: A)forming B)storming C)norming D)performing

C)norming

The greater the environmental uncertainty, the more an organization needs to become ________. Question options: A)specialized B)departmentalized C)organic D)mechanistic

C)organic

In the BCG matrix, a business unit that has a high anticipated growth rate but a low market share is known as a ________. Question options: A)star B)cash cow C)question mark D)dog

C)question mark

If Victoria asks some employees to share jobs or perform their jobs on a part-time basis, she would be ________. Question options: A)encouraging early retirements B)firing employees C)reducing the workweeks D)encouraging layoffs

C)reducing the workweeks

What are the different structures that traditional organizations can have? Question options: A)simple, functional, and business unit structures B)functional, strategic, and business unit structures C)simple, functional, and divisional structures D)simple, functional, and corporate structures

C)simple, functional, and divisional structures

Individuals have the tendency to expend less effort when working collectively than when working individually. Which one of the following concepts relates most closely to this behavior? Question 2 options: A)nonconformity B)role ambiguity C)social loafing D)role conflict

C)social loafing

Heavy investment in ________ will help take advantage of the market's growth and help maintain high market share. Question options: A)question marks B)dogs C)stars D)cash cows

C)stars

A disadvantage of using professional recruiting organizations is ________. Question options: A)that they can only be used for entry-level positions B)that they generate many unqualified candidates C)their limited commitment to specific companies D)that they do not increase the diversity and mix of employees

C)their limited commitment to specific companies

During the Great Recession, Malcolm's Racing Bikes lost a considerable amount of its business because customers could no longer afford the expensive models in his shop. He was very near bankruptcy. Malcolm began carrying a line of less expensive bikes to appeal to recreational bicyclists and families and also opened a repair service. Malcolm used a ________ strategy. Question options: A)retrenchment B)diversification C)turnaround D)reorganization

C)turnaround

Which of the following is a technology-based training method? Question options: A)workbooks/manuals B)experiential exercises C)videoconferencing/teleconferencing D)classroom lectures

C)videoconferencing/teleconferencing

Robert owns a small engineering firm serving customers on three continents. He has only three employees and contracts with freelancers as needed to fulfill his customers' needs. At any given time, he could have 50 or more engineers under contract. Robert operates a ________. Question options: A)boundaryless organization B)freelance agency C)virtual organization D)network organization

C)virtual organization

The process of dividing work activities into separate job tasks is known as ________. Question options: A)organizational design B)span of control C)work specialization D)differentiation

C)work specialization

The two types of orientations are ________. Question options: A)work unit orientation and group orientation B)job orientation and procedural orientation C)work unit orientation and organization orientation D)organization orientation and group orientation

C)work unit orientation and organization orientation

Which of the following is an accurate statement regarding status systems? Question options: A)Status can only be formally conferred on individuals. B)Status systems are independent of aspects such as prestige and grading. C)Status is a weak employee motivator even though it has behavioral consequences. D)Anything can have status value if others in the group evaluate it that way.

D)Anything can have status value if others in the group evaluate it that way.

________ is an Internet-based learning where employees participate in multimedia simulations or other interactive modules. Question options: A)Podcasts B)Videoconferencing C)Mobile learning D)E-learning

D)E-learning

________ departmentalization is based on the product or customer flow through the organization. Question options: A)Customer B)Product C)Functional D)Process

D)Process

The combined external and internal analyses are called ________. Question options: A)industry analysis B)competitor analysis C)market analysis D)SWOT analysis

D)SWOT analysis

In comparison to large groups, small groups ________. Question options: A)are better at obtaining diverse input B)have shorter group tenure C)have longer norming processes D)are faster at completing tasks

D)are faster at completing tasks

Organizational design is a process that involves decisions about ________. Question 2 options: A)centralization and differentiation B)work specialization and cost-leadership C)departmentalization and diversification D)chain of command and span of control

D)chain of command and span of control

An organization that grows using ________ focuses on its primary line of business and increases the number of products offered or markets served in this primary business. Question options: A)vertical integration B)horizontal integration C)diversification D)concentration

D)concentration

Which of the following methods of performance appraisal allows the evaluator to focus on vital behaviors that separate effective work performance from ineffective work performance? Question options: A)behaviorally anchored rating scale B)Graphic rating scale C)written essay D)critical incident

D)critical incident

As organizations become more flexible and responsive to environmental trends, there is a distinct shift toward ________ decision making. Question options: A)centralized B)departmentalized C)concentrated D)decentralized

D)decentralized

Pauline sat on a bar-type stool screwing nuts onto bolts about 3,000 times a day while reading a novel. Her production job paid well but that's about all it had going for it. Even though the work was not physically taxing, Pauline was exhausted by the end of her day. Facing another day just like yesterday nearly brought her to tears. Pauline was experiencing ________. Question options: A)burnout B)economies of scale C)repetitive motion stress D)diseconomies from division of labor

D)diseconomies from division of labor

Which of the following traditional organizational designs focuses on results by holding division managers responsible for what happens to their products and services? Question options: A)functional structure B)simple structure C)matrix structerm-40ture D)divisional structure

D)divisional structure

The main reason strategic management is important is ________. Question 2 options: A)it reduces uncertainty B)it allows an organization to anticipate economic recessions C)it simplifies the environment D)it can make a difference in how well an organization performs

D)it can make a difference in how well an organization performs

Custom Leather CEO Standish is considering doubling the size of his workforce in conjunction with expanding the number of retail outlets that carry Custom Leather products. He should expect the organization to become ________ as a result of this change. Question options: A)more organic B)less formalized C)more decentralized D)more mechanistic

D)more mechanistic

If a firm wants to become more adaptive and flexible, which of the following organizational structures is it likely to prefer? Question 2 options: A)mechanistic B)formalized C)centralized D)organic

D)organic

The essence of affirmative action is to ________. Question 2 options: A)provide positive reinforcements to encourage desirable behavior B)provide experiential exercises and on-the-job coaching for employees C)prevent employees from behaving unethically D)prevent discrimination and enhance the status of members from protected groups

D)prevent discrimination and enhance the status of members from protected groups

Michael thought they should start by reviewing what had been done in the past. Michelle thought they should study the current situation first. This is an example of ________ conflict. Question options: A)functional B)procedural C)task D)process

D)process

Successful orientation results in which one of the following outcomes? Question options: A)insider-outsider transition B)more premature resignations C)fewer discrimination lawsuits D)reduced first-year turnover

D)reduced first-year turnover

In the beginning, all employees at Tom's Welding performed whatever task was needed. Now the employees have gravitated to specific sets of tasks. Some use only stick welders; some weld only on aluminum. We can infer that as his business has grown, it has become more ________. Question options: A)organic B)formal C)centralized D)specialized

D)specialized

One characteristic of the matrix structure is that it ________. Question options: A)eliminates the chain of command B)does away with work specialization C)is well suited for a mechanistic structure D)violates the principle of unity of command

D)violates the principle of unity of command

Team 3 has been working together for several years, implementing modifications to the company's current product. None of the members of this team are at the same location. They utilize a variety of graphic-electronic technologies to view the product onscreen in three-dimension at each location simultaneously. Which one of the following is the best way of describing Team 3? Question options: A)cross-functional B)self-managed C)problem-solving D)virtual

D)virtual