test 3

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Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development? a. Storming b. Norming c. Performing d. Reforming e. Forming

Norming

During which stage of team development does team unity emerge?

Norming

During which stage of team development should the team leader help clarify team roles, norms, and values?

Norming

Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias?

Perceptual distortion

_____is the process by which individuals screen and select the various objects and stimuli that vie for their attention.

Perceptual selectivity

During the _____ stage of team development, the major emphasis is on task accomplishment.

Performing

_Power comes from personal sources that are not as invested in the organization such as personal interests goals and values

Personal

_____ power comes from personal sources that are not as invested in the organization, such as personal interests, goals, and values.

Personal

______ power most often comes from internal sources, such as an individual's special knowledge or personal characteristics.

Personal

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Personal communication network

1. _____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries. a. Personal networking b. Dynamic relationship c. The grapevine d. Network nurturing e. Fundraising

Personal networking

____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Personal networking

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Personal networking

Which of the following is NOT a manager quality?

Personal power

Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?

Personality

Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing? a. Intelligence and Ability b. Social Characteristics c. Personality d. Physical characteristics e. Social Background

Personality

Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?

Personality

_____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.

Personality

_____ describe the most basic human physical needs, including food, water and oxygen.

Physiological needs

Five-Step Benchmarking Process

Plan Find Collect Analyze Improve

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?

Positive reinforcement

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her need for what?

Power

______ is the potential ability to influence the behaviors of others.

Power

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations.

Primacy

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations. a. Explicit statements b. Critical events c. Recency d. Carryover behaviors e. Primacy

Primacy

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations. a. Critical events b. Primacy c. Carryover behaviors d. Explicit statements e. Recency

Primacy

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Problems and exceptions

Which of the following theories concern the thought processes that influence behavior?

Process

Theories that explain how employees select the behaviors that allow them to meet their need are known as what?

Process Theories

Which of the following is NOT a characteristic of team structure and context influence cohesiveness?

Productivity expectations

All of the following are major approaches to leadership EXCEPT:

Progressive leadership.

All of the following are major approaches to leadership EXCEPT: a. Authentic leadership. b. Servant leadership. c. Interactive leadership. d. Level 5 leadership. e. Progressive leadership.

Progressive leadership.

The _____ involves whether putting effort into a task will lead to high performance.

E -> P expectancy

What is based on the relationships between effort, performance, and outcomes?

Expectancy Theory

Which of the following is based on the relationships between effort, performance, and outcomes?

Expectancy theory

Rational persuasion is most successful when a leader has:

Expert power

______ is power that results from a leader's special knowledge or skill in the tasks performed by subordinates.

Expert power

___ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs a. Revelation b. Exposure c. Publicity d. Innovative breakdown e. Cultural barrier breakdown

Exposure

One of you fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope by ignoring him he will stop this senseless behavior. You are attempting to use what reinforcement tool?

Extinction

Which of the following techniques reduces the likelihood that behavior will be repeated?

Extinction

Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?

Extinction

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by what?

Extrinsic Rewards

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

Face to face

Which communication channel would be most successful to inform managers of impending companywide layoff?

Face to face contact

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

Face-to-face

Which communication channel would be most successful to inform managers of impending company-wide layoff?

Face-to-face contact

Which of these is the richest medium for communication?

Face-to-face contact

A change in behavior or performance that occurs as the result of experience refers to perception.

False

A positive attitude toward one's job is called cognitive attitude.

False

An internal attribution says something about the situation has caused the person's behavior.

False

Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.

False

From attributions viewpoint, if the behavior is distinctive, the perceiver probably will make an internal attribution.

False

Job satisfaction is work behavior that goes beyond job requirements and contributes as needed to the organization's success.

False

Proximity is the tendency to group sensory data because they are alike in some way.

False

Recency supports the old truism that first impressions really do count.

False

Recent surveys indicate that the majority of working individuals strongly trust in their top management.

False

Self-management is NOT a component of emotional intelligence.

False

Which of the following is a dysfunction of teams that occurs when people go along with others for the sake of harmony?

Fear of conflict

1. _____ is necessary for communication to be considered two-way. a. Noise b. Channel c. Message d. Feedback e. Circuit

Feedback

In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?

Feedback

____ is necessary for communication to be considered two-way.

Feedback

_____ is necessary for communication to be considered two-way.

Feedback

_____ is the extent to which doing the job provides information back to the employee about his or her performance.

Feedback

__________ is necessary for communication to be considered two-way.

Feedback

What is the ideal size of work teams?

Five

What is the ideal size of work teams? a. Twelve b. Twenty-three c. Fifteen d. Three e. Five

Five

What is a communication channel that flows within the chain of command or task responsibility defined by the organization?

Formal communication

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Formal communication

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Formal communications

Which of the following is the first stage of team development?

Forming

Which of the following is a formal team composed of a manager and his or her subordinates?

Functional team

Which of the following is a formal team composed of a manager and his or her subordinates? a. Functional team b. Self-managed team c. Social team d. Special-purpose team e. Horizontal team

Functional team

Which of the following is a formal team composed of a manager and his or her subordinates? a. Self-managed team b. Special-purpose team c. Horizontal team d. Functional team e. Social team

Functional team

The learned behaviors associated with being male or female are referred to as:

Gender Roles

Which workforce generation category is characterized as ambitions by lacking loyalty to the organization? a. Generation X b. Generation Y c. Baby boomers d. Teeny bopper e. Generation A

Generation Y

Which of the following is the best advice for written communication that is highly important?

Get a second opinion

Ralph is a tireless workaholic who spends most of his time thinking about work, even when not at work. He considers this to be the norm at his place of employment, and believes that his three subordinates are equally committed to their jobs. This is an example of which perceptual distortion?

Projection

When leaders influence others through the exchange of benefits or favors, which of the following influence tactics is being used?

Rely on the rule of reciprocity

Gender Differences in Communication

Research by Deborah Tannen has suggested: Purpose of conversations Decision-making styles Success in collaborative environment Interpretation of nonverbal cues

All of the following are common dysfunctions of teams EXCEPT:

Results orientation

Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinates' behaviors. All of these actions are highly valued by the work group. This is an example of _____ power.

Reward

_____ power is based in the ability of the leader to do such things as recommend promotions.

Reward

Candace uses praise letters of support and pats on the back of ways of influencing her subordinates behavior this is an example of

Reward power

_______ results from the authority to bestow rewards.

Reward power

Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program? a. Pay for performance b. Lifestyle award c. Employee stock ownership plan d. Flexible work schedule e. Team-based compensation

_____conflict occurs when an individual perceives incompatible demands from others.

Role

Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?

Role Ambiguity

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

Routine messages

When leaders influence others through the exchange of benefits or favors, which influence tactic is being used?

Rule of reciprocity

When leaders influence others through the exchange of benefits or favors, which influence tactic is being used? a. Reward behaviors b. Rule of reciprocity c. Use rational persuasion d. Make people like you e. Develop allies

Rule of reciprocity

When leaders influence others through the exchange of benefits or favors, which influence tactic is being used? a. Rule of reciprocity b. Reward behaviors c. Make people like you d. Develop allies e. Use rational persuasion

Rule of reciprocity

The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as: a. autonomy. b. job enlargement. c. skill variety. d. task identity. e. feedback.

The degree to which the job is perceived as important and having impact on the company or customers is referred to as: a. task complexity. b. task identity. c. task significance. d. task structure. e. task simplification.

The delegation of power and authority to subordinates is referred to as: a. need for power. b. need for achievement. c. empowerment. d. passing the buck. e. need of affiliation.

Which of the following is more common in large teams?

The development of sub-groups

Which of the following is more common in large teams?

The development of subgroups

Which of the following is more common in large teams? a. Member satisfaction b. The development of subgroups c. Agreement d. Commitment e. All of these

The development of subgroups

The removal of an unpleasant consequence following a desired behavior is referred to as: a. avoidance learning. b. punishment. c. positive reinforcement. d. extinction. e. inefficient management.

Recently, Beagle Boutique was attempting to hire a middle manager. They were looking for an intelligent, active, and creative individual. Which approach to leadership was Beagle using?

The trait approach

Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age and disability. Hopetech's diversity plan follows which model of corporate diversity? a. Inclusive model b. Exclusive model c. Traditional model d. Learning model e. Static model

Traditional model

_______ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.

Traits

Which type of leader clarifies the role and task requirements of subordinates

Transactional

Which type of leader clarifies the role and task requirements of subordinates?

Transactional

Which type of leader clarifies the role and task requirements of subordinates? a. Charismatic b. Transactional c. Supportive d. Transformational e. Team

Transactional

________ clarify the role and task requirements of subordinates, initiate structure, provide appropriate rewards, and try to be considerate and meet the social needs of subordinates.

Transactional leaders

Andy's subordinate say they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well and he can best be described as what type of leader

Transformational

Andy's subordinates say that they love working for Andy because he inspires them to not only believe him and the organization but believe in their own potential to create a better future for the organization as well. Based on this example, Andy can best be described as a(n) _____ leader.

Transformational

Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type of leader?

Transformational

The_leader is distinguished by his or her ability to bring about organizational change

Transformational

_____ is power sharing, or the delegation of power or authority to subordinates in an organization. a. Engagement b. Synergy c. Motivation d. Empowerment e. Leadership

_____ is the extent to which doing the job provides information back to the employee about his or her performance. a. Feedback b. Assessment c. Evaluation d. Satisfaction e. Fulfillment

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them. a. Vicarious learning b. Self-efficacy c. Self-reinforcement d. Delegation e. Experiential learning

The general assurance in one's own ideas, judgment, and capabilities is referred to as: A. locus of control. B. self- confidence. C. self-efficacy. D. perceptual selectivity. E. cognitive dissonance.

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message. a. communication b. listening c. managing d. reception e. telling

The tendancy to overestimate the contribution of external factors is part of which perceptual bias? A. Projection B. The fundamental attribution error C. The halo effect D. Figure ground E. Selective perception

The tendancy to overestimate the contribution of internal factors is part of which perceptual bias? A. Projection B. Self- serving bias C. The halo effect D. Figure ground E. Selective perception

Traits of _____seem to be particularly important in today's collaborative organizations. A. likability B. agreeableness C. friendliness D. openness E. sociability

What is the ideal size of work teams? a. Three b. Five c. Twelve d. Fifteen e. Twenty-three

Which communication channel would be most successful to inform managers of impending company-wide layoff? a. Telephone conversations b. Face-to-face contact c. Electronic media d. Written media e. None of these

Which of the following created the Equal Employment Opportunity Commission? a. Americans with Disabilities Act b. Civil Rights Act c. Equal Pay Act d. Vocational Rehabilitation Act e. Immigration Reform and Control Act

Which of the following has the lowest channel richness? a. Electronic mail b. Bulletins c. Face-to-face talk d. Telephone e. Memos

Which of the following is a key performance driver that is tied to human capital investments? a. Revenue growth b. Innovation c. Workforce planning d. Career development e. Recruiting

Which of the following is more common in large teams? a. Member satisfaction b. The development of subgroups c. Agreement d. Commitment e. All of these

Which of the following is(are) part of keys to effective listening? a. Listen for facts b. Listen for ideas c. Be passive, laid back d. Have preconceptions e. All of these

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise? a. A special-purpose team b. A cross-functional team c. A self-managed team d. A vertical team e. A diagonal team

Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective? a. An organization b. A team c. A committee d. A council e. Leadership

Which of the following refers to all monetary payments and all goods or commodities used in lieu of money to reward employees? a. Bonus b. Compensation c. Wages d. Incentive Pay e. Point System

Which of the following refers to the degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented? A. Agreeableness B. Conscientiousness C. Emotional stability D. Openness to experience E. Extroversion

_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job. a. Job simplification b. Job rotation c. Job enlargement d. Job enrichment e. None of these

. Which of the following is the first stage of team development? a. Forming b. Storming c. Norming d. Performing e. Reforming

. _____ is incentive pay that ties at least part of compensation to employee effort and performance. a. Pay-for-performance b. Seniority pay c. Universal compensation plan d. Cafeteria-plan e. Group performance pay

A functional team is also referred to as a(n) _____. a. command team b. task force c. special purpose team d. horizontal team e. interorganizational team

A(n) _____ typically lists job duties as well as desirable qualifications for a particular job. a. job description b. application form c. assessment test d. paper-and-pencil test e. OJT

All of the following are tactics for promoting stronger organizational commitment EXCEPT: A. naintaining a secretive culture B. being honest and trustworthy in business dealings.. C. giving employees a say in business decisions. D. treating employees fairly. E. offering employees rewards that they value.

An evaluation that predisposes a person to act in a certain way is called a(n) _____. A. attitude B. authoritarianism C. perception D. projection E. personality

Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n): A. external locus of control. B. high conscientiousness. C. sensation and intuition type personality. D. internal locus of control. E. high Mach attitude.

Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors? A. Agreeableness B. Conscientiousness C. Emotional stability D. Openness to experience E. Extroversion

____ provide more challenging assignments, prescribe new responsibilities, and help employees grow by expanding and developing their abilities. a. Promotions b. Appraisals c. Evaluations d. Endorsements e. Coaching

_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback. a. Bulletins b. Telephone conversations c. Video conference d. Face-to-face contact e. A personal memo

_____ is a systematic process of gathering and interpreting information about the essential duties. a. A job analysis b. A job listing c. A job requirement d. A job description e. A realistic job preview

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries. a. Personal networking b. The grapevine c. Dynamic relationship d. Network nurturing e. Fundraising

_____ refer(s) to typically ambiguous, concern novel events, and impose great potential for misunderstanding. a. Nonroutine messages b. Channel richness c. Routine messages d. Feedback e. Nonverbal communications

Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success? A. Job satisfaction B. Organizational citizenship C. Cognitive dissonance D. Job involvement E. Organizational Commitment

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message? a. Sender b. Receiver c. Channel d. Filter e. Middleman

Which of these is the richest medium for communication? a. Telephone conversations b. Face-to-face contact c. Electronic media d. Written media e. Voice mail

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements? a. Downward communication b. Horizontal communication c. Upward communication d. Vertical communication e. Informal communication

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____. a. cohesiveness b. satisfaction c. commitment d. leadership e. norms

_____ are examples of channels which managers might choose to use when communicating with employees. a. Newsletter, telephone, and feedback b. Telephone, electronic mail, and memo c. Television, encoding, and letter d. National newspapers and television e. All of these

_____ dramatically extends the organization's recruiting reach, offering access to a wider pool of applicants and saving time and money. a. Competitor referrals b. E-cruiting c. Newspaper ads d. Trade shows e. Hiring older workers

_____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied. a. Selection b. Recruiting c. Training d. Developing e. Planning

_____ is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees. a. Selecting the candidate b. Choosing recruiting procedures c. Applying the matching model d. Human resource planning e. Initiating change

_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals. a. Tactical discussion b. Strategic conversation c. Intentional chat d. Calculated exchange e. Deliberate talk

_____ refers to the tendency for the presence of others to enhance one's motivation and performance. a. Public praise b. Social facilitation c. Community motivation d. Social performance e. Societal inspiration

_____conflict occurs when an individual perceives incompatible demands from others. A. Attitude B. Role C. Personality D. Perception E. Ability

_____is the process by which individuals screen and select the various objects and stimuli that vie for their attention. A. Person-job fit B. Perceptual selectivity C. Organizational citizenry D. Projection E. Perceptual grouping

_____refers to a positive attitude toward one's job. A. Organizational citizenship B. Job satisfaction C. Cognitive dissonance D. Organizational commitment E. Job involvement

Which of the following group is expected to grow the most in employment from 2008 to 2018? a. Asian b. Hispanic c. African American d. White e. European

b. Hispanic

TickTock Clock Corporation is attempting to develop a truly diverse workplace. TickTock's president assigned the human resources department the task of determining the demographics of the local area labor market. This is an attempt to change existing _____ within the organization. a. bureaucracies b. cultures c. structures and policies d. training e. developments

b. cultures

Paying a woman less than a man for the same work is an example of:: a. prejudice b. gender discrimination c. ethnic discrimination d. stereotyping e. sexual harassment

b. gender discrimination

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) _____. a. dominating culture b. monoculture c. preferred culture d. pluralism e. primary culture

b. monoculture

Most organizations _____ shift from a monoculture perspective to one of pluralism. a. can easily b. must make a conscious effort to c. are against a d. naturally e. can never

b. must make a conscious effort to

Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely to perform which of the following activities? a. Choosing a recruiting source b. Selecting an employment candidate c. Human resource planning d. Welcoming new employees e. Downsizing

Common types of formal teams are: a. vertical and diagonal. b. horizontal and diagonal. c. vertical and horizontal. d. horizontal and lateral. e. lateral and diagonal.

Conolly Company uses internal recruiting whenever possible. This practice: a. costs more than external recruiting. b. decreases employee satisfaction. c. generates increased employee commitment. d. demotivates existing employee given limited socializing opportunities. e. gives employees an upper hand in negotiations.

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication? a. Virtual communication b. Formal communication c. Lateral communication d. Downward communication e. Upward communication

For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution. a. linear b. centralized c. decentralized d. all of these e. linear and centralized

From the employer's viewpoint, which of these is part of new social contract? a. Standard training programs b. Limited information c. Incentive compensation d. Routine jobs

Highly successful salespeople spend _____ of a sales call letting the customer talk. a. 15-20 percent b. 40-50 percent c. 60-70 percent d. all e. none

If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on which of these factors? A. Agreeableness B. Conscientiousness C. Emotional stability D. Openness to experience E. Extroversion

In what stage of the perception process are individuals likely to put things into patterns? A. Selecting B. Projecting C. Organizing D. Sensing E. Reasoning

Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias? A. perceptual distortion. B. closure activity. C. the fundamental attribution error. D. stereotyping. E. perceptual grouping.

Two leadership styles used by Fiedler in his contingency theory were:

a. concern for people and concern for production. b. relationship-oriented and task-oriented. c. employee-centered and job-centered. d. consideration and initiating structure. e. employee-oriented and relations-oriented. c.

All of the following are interpersonal influence tactics EXCEPT:

a. develop allies. b. ask for what you want. c. help people like you. d. rely on the rule of demand. e. make use of higher authority. D.

The Leadership Grid used the two leader behaviors which were called:

a. employee-centered and job centered. b. consideration and initiating structure. c. employee-oriented and relationship oriented. d. concern for people and concern for production. e. relationship-oriented and task-oriented. D.

According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.

a. impoverished management b. solitary management c. low-road management d. middle-of-the-road management e. authority-compliance management A.

Fiedler used all of the following to describe how leaders fit the situation EXCEPT:

a. leader-member relations. b. task structure. c. personal power. d. leader position power. e. all of these were used by Fiedler to describe the situation. C.

______ is the degree to which a person is able to get along with others by being good-natured, cooperative, forgiving, understanding, and trusting.

agreeableness

followership styles

alientated follower passive follower conformist pragmatic survivor effective follower

In a family where both parents work, which of the following may be helpful to accommodate the parents needs a. Childcare b. Flexible work schedule c. Home-based employment d. Maternity or paternity leaves e. All of these

all of these

Inclusive dimensions of diversity include a. income. b. nationality. c. pay level. d. work style. e. all of these.

all of these

The major steps involved in building a truly diverse workplace include a. building a corporate culture that values diversity. b. changing structures and policies so that they support diversity. c. diversity training. d. all of these. e. none of these.

all of these

Which of the following characteristics of leaders have been studied?

all of these

Which of the following characteristics of leaders have been studied? a. Personality traits b. Physical traits c. Social traits d. Work-related traits e. all of these

all of these

The four primary skills for communicating in a crisis include all of the following EXCEPT:

all of these are skills for communicating in a crisis.

Some of the key characteristics associated with charismatic leaders include:

all of these.

Some of the key characteristics associated with charismatic leaders include: a. visionary skills. b. communication skills. c. motivation skills. d. all of these. e. none of these.

all of these.

vision

an attractive , ideal future

During the _____ stage, the team leader should encourage participation by each team member. a. forming b. storming c. norming d. adjourning e. performing

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution? A. External attribution B. Internal attribution C. Horizontal attribution D. Vertical attribution E. Skewed attribution

Good listeners exhibit all of the following characteristics EXCEPT: a. asking questions. b. having preconceptions. c. tolerates bad habits. d. judges content, not delivery errors. e. all of these.

Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of: a. equal employment opportunity. b. affirmative action. c. cultural bias. d. employment-at-will. e. sexual harassment.

In utilizing the matching model of employee selection, the organization offers _____ and the employee offers ____. a. contributions, inducements b. inducements, contributions c. contributions, pay and benefits d. ability, training e. skills, rewards

Individuals high on authoritarianism have problems with: A. power and toughness. B. use of subjective feelings. C. sticking to conventional values. D. obeying recognized authority above them.

Intentionally reducing the company's workforce to the point where the number of employees is deemed to be right for the company's current situation is referred to as _____. a. restructuring b. rightsizing c. supersizing d. reengineering e. recruiting

Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions? A. It is the basis for all the other components; being aware of what you are feeling. B. It is the ability to balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking. C. It is the ability to be hopeful and to persist in the face of obstacles. D. It is the ability to be able to put yourself in someone else's shoes. E. It is the ability to connect to others and build positive relationships.

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as: a. non-routine messages. b. routine messages. c. instant messages. d. grapevine messages. e. qualitative messages.

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing? a. Lots of informal interaction b. Participation by all team members c. Task accomplishment d. Goal achievement e. Disbanding team

Most executives now believe that important information flows from the: a. top down. b. bottom up. c. diagonal level. d. horizontal level to diagonal level. e. internal to external.

Recruiting methods that are used to promote the hiring, development, and retention of "protected groups" are examples of: a. equal employment opportunity. b. affirmative action. c. illegal discrimination. d. unfair labor practices. e. nepotism.

Self-directed teams are _____ teams. a. temporary b. permanent c. ad-hoc d. task force e. none of these

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model? a. Work team effectiveness b. Team processes c. Organizational conflict d. Team composition e. Team characteristics

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals? a. Functional b. Command c. Virtual d. Long distance e. Task force

Which of the following terms is the belief that power and status differences should exist within the organization? A. Extroversion B. Machiavellianism C. Authoritarianism D. Perceptual distortion E. Locus of control

With _____, compensation is linked to the specific tasks that an employee performs. a. skill-based pay b. incentive pay c. job-based pay d. salary e. competency-based pay

____ generates higher employee commitment, development, and satisfaction than does _____. a. External recruiting, internal recruiting b. External selection, internal selection c. Internal recruiting, external recruiting d. Internal recruiting, internal selection e. Downsizing, monetary rewards

_____ are goals that cannot be attained by a single party. a. Conflict goals b. Mission-driven goals c. Superordinate goals d. Competitive goals e. Extraordinary goals

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority. a. Management by wandering around b. Upward communication c. Personal communication d. Horizontal communication e. Downward communication

_____ is necessary for communication to be considered two-way. a. Message b. Channel c. Feedback d. Noise e. Circuit

_____ requires the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period. a. Multitasking b. Employee motivation test c. In-basket simulation d. Employee capability test e. Cold call simulation

_____is defined as a positive attitude toward one's job. A. Occupation approval B. Career fulfillment C. Job satisfaction D. Organizational happiness E. Organizational commitment

_____ reflects the belief that one's own group is superior to other groups. a. Regiocentrism b. Ethnorelativism c. Ethnocentrism d. Geocentricism e. Pluralism

c. Ethnocentrism

All of these are inclusive dimensions of diversity EXCEPT: a. military experience. b. lifestyle. c. sexual orientation. d. income. e. parents.

c. sexual orientation

All of the following are true about employee network groups EXCEPT: a. the groups help retain minority employees. b. the groups are based on social identity. c. the groups are formally created by the organization. d. the mechanism of the groups work well with multicultural teams. e. the groups pursue a variety of activities.

c. the groups are formally created by the organization.

five contributions teams make

creativity quality speed productivity/lower costs employee satisfaction

A task force is sometimes called a(n): a. vertical team. b. cross-functional team. c. command team. d. special-purpose team. e. executive team.

cross-functional team

___ mentoring relationships sometimes leave north parties uncomfortable a. Cross-race b. Female-male c. Male-male d. Female-female e. Same race

cross-race

A(n) _______ is distinguished by a special ability to bring about innovation and change by recognizing followers' needs and concerns, providing meaning, challenging people to look at old problems in new ways, and acting as role models for the new values and behaviors.

Transformational leader

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team. a. horizontal b. functionall c. self-managed d. special-purpose e. social

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Upward communication

Compared to men, women tend to

Use their unique conversational style to show involvement

Compared to men, women tend to do what?

Use their unique conversational style to show involvement

Which of the following describes the value or attraction an individual has for an outcome?

Valence

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.

Vicarious learning

_________ occurs when an individual sees others perform certain behaviors and get rewarded for them.

Vicarious learning

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

Virtual

The _____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation." a. Civil Rights Act b. American with Disabilities Act c. Vocational Rehabilitation Act d. Family and Medical Leave Act e. Equal Pay Act

____ is the imposition of unpleasant outcomes on an employee. a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Avoiding punishment

_____ influences the critical psychological state of experienced meaningfulness of work. a. Skill variety b. Task significance c. Task identity d. All of these e. Task significance and task identity only

The competing style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high, high b. high, low c. low, high d. low, low e. low, medium

_____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization. a. Commitment b. Engagement c. Employee loyalty d. Employee assurance e. Employee guarantee

_____ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome. a. Self-control b. Self-efficacy c. Self-reinforcement d. Autonomy e. Delegation

. In the new workplace, _____ are people who work for an organization, but not on a permanent or full-time basis. a. upper-level employees b. direct-related workers c. temporary employees d. contingent workers e. low-level employees

. Messages that appraise how well individuals and departments are doing their jobs are called: a. job instructions. b. implementation of strategies. c. practices. d. performance feedback. e. indoctrination.

. _____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters. a. Encoding, channel b. Encoding, noise c. Decoding, channel d. Decoding, encoding e. Decoding, noise

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed. a. vertical team b. command team c. special purpose team d. task force e. functional group

A manager might use _____ as a type of communication. a. meetings b. telephone conversations c. talking informally d. all of these e. meetings and telephone conversations

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. "yes" man b. social worker c. work surfer d. free rider e. groupthink

Downward communication is usually used to communicate information about all of the following EXCEPT: a. indoctrination. b. procedures. c. performance feedback. d. suggestions for improvement. e. implementation of goals.

During which stage of team development does team unity emerge? a. Forming b. Storming c. Performing d. Norming e. Adjourning

Individuals who believe that they control their own destiny are described as having a: A. high external locus of control. B. high Mach personality. C. low introversion characteristic. D. high internal locus of control. E. low Mach personality.

InfoTech's new product team has a norm of backing up each of their computer's hard drives at the end of each working day. This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files. The cause of this norm was clearly: a. an explicit statement. b. carryover behaviors. c. primacy. d. a critical event. e. none of these.

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process? a. Selecting a channel b. Sifting through noise c. Providing feedback d. Encoding the message e. Decoding the message

Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work everyday earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment? A. Perceptual defense B. Projection C. Stereotyping D. The halo effect E. Figure-ground

Members of _____ teams remain in separate locations around the world and conduct their work electronically. a. intercultural b. international c. multinational d. virtual global e. distance

Nancy belongs to a horizontal team in her organization. She was selected on the basis of her title, not her expertise. The type of horizontal team she belongs to is likely a(n): a. self-managed work team. b. task force. c. cross-functional team. d. committee. e. ad-hoc committee.

Non-verbal communication has the biggest impact when using _____. a. video conference b. telephone c. formal letter d. face to face communication e. newspaper article

Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n) _____. a. assessment center b. on-the-job training center c. orientation center d. corporate university e. learning community

Recruiting and selecting employees involves which human resource management goal? a. Implementing strategies b. Managing talent c. Maintaining an effective workforce d. Finding the right people e. Controlling strategies

Studies have found that the characteristic most common to top executives is: A. a Type A personality. B. a workaholic mentality. C. an unsatisfied worker. D. an optimistic attitude. E. an introverted personality.

Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate. Although she sees members of her team on breaks and at lunch, Sylvia does not interact with them face-to-face in a professional setting. Sylvia's team can best be described as a: a. project team. b. global team. c. focus group. d. virtual team. e. self-directed team.

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work. a. accountability b. cohesiveness c. control d. interdependence e. independence

The Big Five personality factors includes all of these EXCEPT: A. extroversion. B. conscientiousness. C. emotional stability. D. locus of control. E. agreeableness.

The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high, high b. high, low c. low, high d. low, low e. low, medium

One of the newest ways of gauging whether a candidate is right for the company is by checking: a. previous places of employment. b. with references. c. trial employment period. d. aptitude tests. e. social networking sites.

People generally experience _____ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers. A. job involvement B. extroversion C. cognitive dissonance D. Machiavellianism E. job satisfaction

People with an external locus of control are: A. more achievement oriented. B. better able to handle complex information and problem solving. C. more independent. D. easier to motivate. E. easier to lead.

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic? a. Goals b. Practices c. Performance feedback d. Indoctrination e. Job instructions

Stress can be caused by: A. task demands. B. role demands. C. interpersonal demands. D. physical demands. E. all of these.

The four primary skills for communicating in a crisis include all of the following EXCEPT: a. staying calm. b. being visible. c. getting the awful truth out. d. communicating a vision for the future. e. all of these are skills for communicating in a crisis.

The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication." a. leadership trepidation b. public consternation c. anticipation nervousness d. communication medium e. communication apprehension

Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing. a. hand-written messages b. face-to-face communication c. brainstorming d. e-mail e. wikis

When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening. A. Perceptual selectivity B. Cognitive dissonance C. Contagious feeling D. Self-efficacy E. Emotion contagion

Which of the following is a way for managers to promote organizational committment? A. Making work difficult B. Punishing poor performance C. Creating more rules D. Giving more rewards E. Being honest

Which of the following is the best advice for written communication that is highly important? a. Use technology channels to distribute the message b. Use pretentious language c. Keep it long d. Use jargon e. Get a second opinion

Which of the following is tied to the goal of managing talent in organizations? a. Labor relations b. Job analysis c. Wages and salary d. HRM planning e. Training and development

Which of these is(are) part of new approaches to recruiting? a. Recruiting welfare recipients b. E-cruiting c. Hiring former prison inmates d. Non-traditional sources of employees e. All of these

_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution. a. Attention to results b. Team trust c. Team responsibility d. Team cohesiveness e. Healthy conflict

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies. a. Job instructions b. Implementation of strategies c. Practices d. Performance feedback e. Indoctrination

hich of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation? a. Separate the people from the problem b. Focus on interests c. Generate many alternatives for mutual gain d. Insist that results be based on objective standards e. Keep the demands at the center

_____ is defined as all the ways in which people differ. a. Multiplicity b. Seniority c. Variation d. Culture e. Diversity

e. Diversity

_____ are less likely than _____ to develop mentoring relationships. a. Whites; minorities b. Men; women c. Minorities; women d. Women; minorities e. Women; men

e. Women; men

Research has shown that network groups: a. create divisions in the workplace. b. are bad experiences for minority employees. c. help retain minority employees. d. reduce creativity by being homogeneous. e. none of these.

e. none of these.

People with an external locus of control are:

easier to lead

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:

economic dimension.

The base of the corporate social responsibility pyramid is:

economic responsibility.

Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments for the costs involved with human resource management. a. True b. False

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication. a. True b. False

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. a. True b. False

Formulating in your mind what you are going to say next is an important part of effective listening. a. True b. False

Fortunately, today, part-time and temporary workers are not often used by most companies. a. True b. False

Horizontal teams are created by the organization as part of the formal organization structure. a. True b. False

Human resource specialists, with the matching model, exploit the newly hired employees. a. True b. False

In a low-context culture such as the United States, disagreeing with a superior is considered disrespectful and even disloyal. a. True b. False

Individual personalities emerge during the performing stage. a. True b. False

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment. a. True b. False

Job evaluation comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee. a. True b. False

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins. a. True b. False

Men tend to use more submissive gestures when communicating with women such as tilting their heads while talking, lowering their eyes, or putting their hands in their laps. a. True b. False

Negotiation is the process of using a third party to settle a dispute. a. True b. False

One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?" a. True b. False

Productive output pertains to the team's ability to meet the personal needs of its members. a. True b. False

Research shows that realistic job previews lower employee satisfaction and increase turnover. a. True b. False

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding. a. True b. False

Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment. a. True b. False

Social media does not include blogs and wikis. a. True b. False

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people. a. True b. False

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions. a. True b. False

The Family and Medical Leave Act established mandatory safety and health standards in organizations for working families. a. True b. False

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness. a. True b. False

The economic value of the knowledge, experience, skills, and capabilities of employees refers to personal capital. a. True b. False

The five stages of team development are forming, storming, reforming, performing, and adjourning. a. True b. False

The four common ways in which norms develop for controlling and directing behavior are critical events, primacy, carryover behaviors, and implicit statements. a. True b. False

The percentage of contingent workers in the United States has shrunk as a result of the recession of the late 2010s. a. True b. False

The topics covered in upward communication are indoctrination and implementation of goals and strategies. a. True b. False

Two common behaviors of the socioemotional role are energizing and encouraging. a. True b. False

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback. a. True b. False

When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win. a. True b. False

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance. a. True b. False

1. Non-verbal communication has the biggest impact when using _____. a. face to face communication b. newspaper article c. telephone d. formal letter e. video conference

face to face communication

Non-verbal communication has the biggest impact when using ____.

face to face communication

Non-verbal communication has the biggest impact when using _____.

face to face communication

A common dysfunction of teams is to be results oriented.

false

Productive output pertains to the team's ability to meet the personal needs of its members.

false

Research shows that the personalities of the individual members play the most critical role in determining how well a team functions

false

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness

false

The five stages of team development are forming, storming, reforming, performing, and adjourning

false

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming

false

Two common behaviors of the socioemotional role are energizing and encouraging

false

The adaptability culture emerges in an environment that requires __________ response and __________ decision making.

fast; high-risk

Which of the following is the first stage of team development?

forming

five stages of team development

forming, storming, norming, performing, adjourning

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

free rider

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. "yes" man b. group think c. free rider d. work surfer e. social worker

free rider

A(n) __________ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

free rider

The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient meetings, where he leads discussion and decision-making. In the end, tasks are delegated to members for subsequent follow-up. The LHX task force can best be characterized as a(n) _____.

group

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____.

groupthink

The ______ occurs when the perceiver develops an overall impression of a person or situation based on one attribute, either favorable or unfavorable.

halo effect

The ______ occurs when the perceiver develops an overall impression of a person or situation based on one attribute, either favorable or unfavorable.

halo effect

Keys to effective listening include all of the following EXCEPT:

have preconceptions.

Good listeners exhibit all of the following characteristics EXCEPT

having preconceptions

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work. a. interdependence b. control c. independence d. cohesiveness e. accountability

independence

Information typically communicated upward includes all of the following except:

indoctrination

Upward communication is usually used to communicate information about all of the following, EXCEPT:

indoctrination.

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

integrative negotiation

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work.

interdependence

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work. a. cohesiveness b. control c. interdependence d. accountability e. independence

interdependence

Organizational behavior

interdisciplinary field dedicated to study of how individuals

People generally experience _____ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers.

job satisfaction

_____is defined as a positive attitude toward one's job.

job satisfaction

The less effective leaders, in the University of Michigan studies, were called:

job-centered leaders

The less effective leaders, in the University of Michigan studies, were called:

job-centered leaders.

attributions

judgements about what caused a person's behavior

The job characteristic of feedback provides the worker with:

knowledge of actual results.

Jeremy works in a small group that is not as effective as it could be. One of the team members is aggressive in pushing her opinion and often criticizes the opinions of other team members. This team's dysfunction is a(n):

lack of commitment

Five Common Dysfunctions of Teams

lack of trust fear of conflict lack of commitment avoidance of accountability inattention to results

Peter has the ability to convince others to work toward organizational objectives. This ability is known as _____.

leadership

Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an example of:

legitimate power

which of the following is the power coming from a formal management position in the organization?

legitimate power

Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an example of:

legitimate power.

Charismatic leaders are often _____ than transactional leaders. a. less emotional b. more predictable c. less predictable d. more directive e. none of these

less predictable

The leader who stimulates high standards and champions dedication to vision is a _____ leader

level 4

which of the following refers to the highest level in a hierarchy of manager capabilities?

level 5 leadership

keys to effective listening

listen actively find areas of interest resist distractions capitalize on the fact that thought is faster be responsive judge content not delivery avoid premature judgement listen for ideas work at listening exercise ones mind

The skills of ____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

listening

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

listening

The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on outside forces (externally) is called the ______.

locus of control

The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on outside forces (externally) is called the ______.

locus of control

Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?

locus of control

Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having:

low uncertainty avoidance.

The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

low, high

The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

low, low

The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high; high b. high; low c. low; high d. low; low e. low; medium

low, low

The avoiding style of handling conflict reflects a __________ degree of assertiveness and a __________ degree of cooperativeness.

low; low

organizational commitment

loyalty to and engagement w/ one's work organization

Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?

machiavellianism

All of the following are tactics for promoting stronger organizational commitment EXCEPT:

maintaining a secretive culture

Contingency factors that can influence the success of a total quality management (TQM) program in a positive way include all of the following except:

managers wait for big, dramatic innovations.

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her

need for power.

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:

need for power.

Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of ____ impacting leadership styles and behaviors.

neutralizers

Kristen, in her role as team leader, has recently switched her style from one of clarifying team roles to one of emphasizing task accomplishment. Her change was driven by a desire to keep pace with her team, which has evolved from the ____ stage to the ____ stage of team development.

norming, performing

The first step in the perception process is

observation

The first step in the perception process is _____.

observation

The average U.S. worker, today, is _____ than ever. a. older b. more likely to be married c. younger d. uneducated e. more likely to be male

older

A centralized network is:

one in which team members communicate through one individual to make decisions.

halo effect

perceiver develops overall impression of a person or situation based on one characteristic, good or bad

The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:

perception

The process people use to make sense of the environment by selecting, organizing, and interpreting information from the environment is referred to as ______.

perception

______ is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.

perception

The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called:

perception.

Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ______.

perceptual distortions

Some team members are asked to play a dual role. These members:

perform both role: task specialist and socioemotional.

Messages that appraise how well individuals and departments are doing their jobs are called

performance feedback

Messages that appraise how well individuals and departments are doing their jobs are called:

performance feedback.

During the _____ stage of team development, the major emphasis is on task accomplishment.

performing

During the _____ stage of team development, the major emphasis is on task accomplishment. a. forming b. storming c. norming d. achieving e. performing

performing

Self-directed teams are _____ teams.

permanent

Self-directed teams are _____ teams. a. temporary b. permanent c. ad-hoc d. task force e. none of these

permanent

Fiedler used all of the following to describe how leaders fit the situation EXCEPT:

personal power.

An individual's ______ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.

personality

An individual's ______ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.

personality

Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of leaders?

personality

_____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.

personality

job satisfaction

positive attitude toward one's job

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of

positive reinforcement.

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of:

positive reinforcement.

The relationship between social responsibility and financial performance has been shown to be:

positive.

Interpret: upward communication

problems and exceptions, suggestions for improvement, performance reports, grievances and disputes, financial and accounting information

Effective virtual team leaders use technology to build relationships through all of the following ways, except: a. bring attention to and appreciate divers skills and opinions. b. scrutinize electronic communication patterns. c. use technology to enhance communication and trust. d. ensure timely responses online. e. manage online socialization.

scrutinize electronic communication patterns.

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and: a. cohesiveness. b. satisfaction. c. commitment. d. leadership. e. norms.

satisfaction

external attribution

says cause are aspects of the situation

internal attribution

says person's characteristics caused person to behave that way

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

scrutinize electronic communication patterns.

Fred has been assigned to conduct a SWOT analysis for his organization, Acme, Inc. As part of this assignment, Fred will:

search for the strengths, weaknesses, opportunities, and threats that impact his firm.

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:

self efficiency

According to Maslow, the highest order needs are

self-actualization needs.

According to Maslow, the highest order needs are:

self-actualization needs.

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:

self-efficacy

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:

self-efficacy.

The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of:

self-serving bias

The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of:

self-serving bias.

A(n)_____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission.

servant

A(n)_____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission. a. transactional b. charismatic c. servant d. interactive e. transformational

servant

personality

set of characteristics underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the envrionment

all of these are inclusive dimensions of diversity EXCEPT a. parents. b. lifestyle. c. income. d. military experience. e. sexual orientation.

sexual orientation

While job ____ can lead to greater task efficiencies, it has failed as a motivational technique.

simplification

The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as:

skill variety.

_____ is a role in which the individual provides support for team members' emotional needs.

socioemotional role

Employee involvement started out simply with techniques such as information sharing with employees or asking employees for suggestions about improving the work. Gradually, companies moved toward greater autonomy for employees, which ultimately led to self-directed teams. a. True b. False

Face-to-face discussion is the richest channel, in terms of channel richness. a. True b. False

Global teams can pose a problem for team leaders with regards to language, technology, and belief differences. a. True b. False

Grapevine is a type of personal channel used in many organizations. a. True b. False

Hiring and keeping quality employees is one of the most urgent concerns for today's organizations. a. True b. False

In the adjourning stage of team development, task performance is not a priority. a. True b. False

Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly. a. True b. False

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms. a. True b. False

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change. a. True b. False

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements. a. True b. False

Norms begin to develop in the first interactions among members of a new team. a. True b. False

One of the fastest-growing approaches to recruiting today is the use of the Internet, called E-cruiting. a. True b. False

Performance reports and suggestions for improvement are two types of upward communication. a. True b. False

Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook. a. True b. False

Routine messages tend to be simple and straightforward, such as conveying data or statistics. a. True b. False

Self-directed teams are empowered with decision-making authority, allowing members to have the freedom to select new members, solve problems, spend money, monitor results, and plan for the future. a. True b. False

Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service. a. True b. False

Sexual harassment is a violation of Title VII of the Civil Rights Act. a. True b. False

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance. a. True b. False

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team. a. True b. False

The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission. a. True b. False

The major problem with downward communication is drop off, the distortion or loss of message content. a. True b. False

The process by which information is exchanged and understood by two or more people is the definition of communication. a. True b. False

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory. a. True b. False

The sender must encode the message and select a communication channel after developing the message. a. True b. False

The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over a long term. a. True b. False

To inspire employees to achieve goals in today's difficult economic environment, some male managers are shifting to a more female-oriented communication style. a. True b. False

Training is typically used to refer to teaching people how to perform tasks related to their present jobs, while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs. a. True b. False

When facing a crisis, prompt and thoughtful communications counter confusion and replace it with confidence in the organization's leaders. a. True b. False

Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of __________ goals.

tactical

Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by:

taking corrective action.

The legal-political environment includes:

tariffs and taxes.

______ are stressors arising from the tasks required of a person holding a particular job.

task demands

There are two types of roles that emerge in teams. They are the ____ role and the ____ role.

task specialist, socioemotional

People pay more attention

to data that occur at the beginning of an event

Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been a. through targeted recruitment. b. through affirmative action. c. to develop mentoring relationships. d. top management speeches. e. to hire only white males.

to develop mentoring relationships

transformational

The ____ leader is distinguished by his/her ability to bring about organizational change.

transformational

The _____ leader is distinguished by his/her ability to bring about organizational change.

transformational

The _____ leader is distinguished by his/her ability to bring about organizational change. a. participative b. achievement-oriented c. people-oriented leader d. charismatic e. transformational 1

transformational

the _______ leader is distinguished by his/her ability to bring about organizational change

transformational

5. One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.

true

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation

true

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective

true

As a general rule, large teams makes it harder to interact and influence others.

true

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity

true

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms

true

Norms begin to develop in the first interactions among members of a new team

true

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

true

Team cohesiveness does not necessarily lead to higher team productivity

true

Virtual and global teams are particularly prone to communication breakdowns

true

free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

true

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

upward communication.

Transactional leaders do all of the following except:

use hard power more often than soft power with subordinates

1. Compared to men, women tend to: a. use their unique conversational style to show involvement. b. stare and point more. c. use verbal language to exhibit knowledge and skill. d. enjoy demonstrating their knowledge. e. value their position at center stage.

use their unique conversational style to show involvement.

Common types of formal teams are:

vertical and horizontal.

Common types of formal teams are: a. vertical and diagonal. b. horizontal and diagonal. c. vertical and horizontal. d. lateral and diagonal. e. horizontal and lateral.

vertical and horizontal.

vicarious learning.

Members of _____ teams remain in separate locations around the world and conduct their work electronically.

virtual global

virtual team

virtual team.

Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing.

wikis

According to research, _____ typically score higher on social and emotional skills.

women

According to research, _____ typically score higher on social and emotional skills. a. men b. minorities c. level 5 leaders d. postheroic leaders e. women

women

1. According to the text, all of the following are ways managers can improve their writing skills EXCEPT: a. knowing your point and get to it. b. writing lengthy explanations. c. getting a second opinion. d. writing clearly rather than impressively. e. respecting the reader.

writing lengthy explanations.

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

writing lengthy explanations.

1. An example of non-verbal communication is all of these except: a. body language b. voice. c. facial expression. d. posture. e. written memo.

written memo.

An example of non-verbal communication is all of these except:

written memo.

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Integrative negotiation

______ are stressors associated with relationships in the organization.

Interpersonal demands

The following is not a valid component of authentic leadership

Isolates self from others

Which of the following is NOT a valid component of authentic leadership?

Isolates self from others

Which of the following is true about the cash cow?

It has a large market share in a slow-growth industry.

Mistletoe Corporation has a detailed set of organizational goals and a management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas?

Its ability to take corrective action when necessary

____ reflects a moderate amount of concern for both people and production. a. Middle of the Road Management b. Team Management c. Authority-Compliance d. Impoverished Management e. Country Club Management

Middle of the Road Management

_____ reflects a moderate amount of concern for both people and production.

Middle of the Road Management

Which of the following statements about teams is true?

Morale is higher in cohesive teams.

Which of the following statements is true? a. Satisfaction is lower in cohesive teams. b. Morale always suffers in cohesive teams. c. Productivity is lower in cohesive teams. d. Absenteeism rates are substantially higher with cohesive teams. e. Morale is higher in cohesive teams.

Morale is higher in cohesive teams.

Which of the following statements is true? a. Morale is higher in cohesive teams. b. Productivity is lower in cohesive teams. c. Satisfaction is lower in cohesive teams. d. Morale always suffers in cohesive teams. e. Absenteeism rates are substantially higher with cohesive teams.

Morale is higher in cohesive teams.

Riya was a highly successful manager at Optics int'l. After 10 years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

Opt-out trend

Which of the following means that an organization accommodates several subcultures a. Monoculturalism b. Pluralism c. Ethnorelativism d. Geocentricism e. Ethnocentrism

Pluralism

____ power comes from organizational structure and promotes stability, order, and problem solving within the structure.

Position

_____ power comes from organizational structure and promotes stability, order, and problem solving within the structure.

Position

_____ is the potential ability to influence the behavior of others.

Power

Characteristics of a good listener are someone who:

asks questions, paraphrases what is said, and listens to central themes.

All of the following are major approaches to leadership EXCEPT:

Progressive leadership

All of the following are major approaches to leadership except

Progressive leadership

Which is the highest level of sexual harassment a. Generalized b. Inappropriate/offensive c. Sexual crimes d. Solicitation with promise of reward e. Coercion with threat of punishment

Sexual crimes

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

She should allow time for team members to become acquainted with one another; allow for informal social interaction.

___________ leaders know and understand themselves, act consistently with high order of ethical values, and empower and inspire others

authentic

The removal of an unpleasant consequence following a desired behavior is referred to as

avoidance learning.

The removal of an unpleasant consequence following a desired behavior is referred to as:

avoidance learning.

. A task force is sometimes called a(n): a. vertical team. b. cross-functional team. c. command team. d. special-purpose team. e. executive team.

. All the following are conflict handling styles discussed in your text EXCEPT: a. competing style. b. assertive style. c. avoiding style. d. accommodating style. e. compromising style.

. Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT: a. bring attention to and appreciate divers skills and opinions. b. scrutinize electronic communication patterns. c. use technology to enhance communication and trust. d. ensure timely responses online. e. manage online socialization.

. Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies. a. 8 b. 12 c. 16 d. 24 e. 52

. One of the most important things that a manager can do for the organization, according to the text, is to: a. talk to their employees. b. create a climate of trust and openness. c. listen to their employees. d. ensure that production remains high. e. none of these.

. The most common form of formal corporate training is: a. on-the-job training. b. classroom training. c. orientation training. d. developmental training. e. external training.

. What kinds of skills are fundamental necessities in every part of a manager's job? a. Organizational b. Communication c. MBWA d. Analysis e. Punishment

Social learning theory

Language, values, religion, and education all describe which of the following dimensions in the international environment?

Sociocultural

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. What may be a reason why it did not work for everyone?

Some of her employees are low in growth-need strength

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone?

Some of her employees are low in growth-need strength.

Which of the following does NOT pertain to teams?

Teams have a designated strong leader

Which of the following does NOT pertain to teams?

Teams have a strong designated leader

____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggestion he or she will not perform well on that task a. Typecast threat b. Discriminatory threat c. Labeling d. Stereotype threat e. Classified threat

Stereotype threat

Which of the five stages of team development is marked by conflict and disagreement?

Storming

Which of the five stages of team development is marked by conflict and disagreement? a. Performing b. Norming c. Storming d. Forming e. Reforming

Storming

____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

Strategic conversation

_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

Strategic conversation

_Our natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction

Strengths

A_is a situational variable that makes a leadership style unnecessary or redundant

Substitute

_____ are goals that cannot be attained by a single party.

Superordinate goals

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

Team processes

Which of the following prohibits discrimination of the basis of race, color, religion national origin and sex a. Age Discrimination in Employment Act b. Title VII of the Civil Rights Act of 1964 c. Equal Pay Act of 1963 d. Americans with Disabilities Act e. Title VIII of the Civil Rights Act Amendment of 1972

Title VII of the civil rights act of 1964

One of Ruby's few flaws is that she does not consider possibilities beyond what she is told, accepting her supervisor's ideas without thinking. She can best be described as what type of thinker?

Uncritical

_______ means failing to consider the possibilities beyond what one is told and accepting others' ideas without thinking.

Uncritical thinking

Which of the following is the most frequently used and a highly effective influence strategy?

Using rational persuasion

Which of the following is the most frequently used and a highly effective influence strategy? a. Making people like you b. Developing allies c. Rewarding desired behaviors d. Using rational persuasion e. Relying on the rule of reciprocity

Using rational persuasion

Which of the following is the most frequently used and a highly effective influence tactic?

Using rational persuasion

Which of the following is the most frequently used in a highly effective influence strategy

Using rational persuasion

Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level is low. Abbi agrees, but is unwilling to work harder until the company changes the types of reward it offers its employees. What expectancy is low for Abbi?

Valence

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Suspension

Which of the following techniques reduces the likelihood that behavior will be repeated? a. Positive reinforcement b. Negative reinforcement c. Extinction d. Reward enhancement e. All of these

Which of the following theories concern the thought processes that influence behavior? a. Process b. Reinforcement c. Content d. Needs e. Maslow's

Which of the following theories places an emphasis on behavior and its consequences? a. Two-factor theory b. Need hierarchy theory c. Reinforcement theory d. ERG theory e. Equity theory

Which of these combines a number of tasks horizontally into one, new broader job? called what? a. Job simplification b. Job rotation c. Job enrichment d. All of these e. None of these

Which of these is sometimes called negative reinforcement? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. Neutral learning

In _____, an experienced manager shows a new employee how to perform job duties. a. on-the-job training b. classroom training c. orientation training d. computer-assisted instruction e. realistic job previews

Many organizations use suggestion boxes, open door policies, and surveys to facilitate: a. upward communication. b. downward communication. c. formal communication. d. informal communication. e. diagonal communication.

_____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions. a. Decentralized network b. Centralized network c. Linear network d. Circular network e. Gossip structure

_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization. a. Human resource management b. Recruitment c. Talent search d. Strategic management e. Operations management

_____ refers to the amount of information that can be transmitted during a communication episode. a. Channel richness b. Electronic mail c. Encoding d. Upward communication e. Feedback

Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future? a. Avoidance learning b. Punishment c. Positive reinforcement d. Extinction e. None of these

____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.

Absence of formal channels

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

Compensation Needs

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

Compensation needs

Managing team _____ is the most important skill required for effective team management.

Conflict

Which of the following is a follower who participate actively in the organization but does not use critical thinking skills

Conformist

Which of the following is a follower who participates actively in a relationship with the boss but doesn't use critical thinking skills?

Conformist

Which of the following is a follower who participates actively in the organization but does not use critical thinking skills?

Conformist

Which types of followers are dependent, uncritical thinkers?

Conformists and passive followers

Which of these is the richest medium for communication?

Face to face

The tendency to see one's own personal traits in other people refers to attribution

False

To become a Level 5 leader, Beth would have to hone which of the following personal characteristics?

Humility

_____ means being unpretentious and modest rather than arrogant and prideful.

Humility

_____ means being unpretentious and modest rather than arrogant and prideful. a. Egotism b. Reserved c. Altruism d. Assurance e. Humility

Humility

_______ means being unpretentious and modest rather than arrogant and prideful.

Humility

The less effective leaders in the University of Michigan studies were called

Job centered leaders

Which of the following combines a series of tasks into one new, broader job?

Job enlargement

Ian does not have much of a relationship with his subordinates they feel obligated to do as he says because he's the boss this is an example of

Legitimate power

Which of the following is the power coming from a formal management position in the organization?

Legitimate power

Which of the following is the power coming from a formal management position in the organization? a. Coercive power b. Reward power c. Referent power d. Expert power e. Legitimate power

Legitimate power

______ is the power that stems from a manager's formal position in an organization and the authority granted by that position.

Legitimate power

Charismatic leaders are often_ than transactional leaders

Less predictable

Charismatic leaders tend to be ______ than transactional leaders because they create an atmosphere of change.

Less predictable

which of the following is NOT a valid component of authentic leadership?

isolates self from others

A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as:

job enrichment.

Larry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try

job rotation

the ability to influence people toward the attainment of goals

leadership

The __________ dimension of the general environment includes federal, state, and local government regulations.

legal-political

____ is(are) typically ambiguous, concern novel events, and impose great potential for misunderstanding.

non-routine messages

Herman is a team leader at CyberChasers. He usually tries to resolve conflict by referring the problem to a third party, such as his boss. This style of conflict resolution is known as:

mediation.

When two or more organizations combine to become one, it is referred to as a(n):

merger

In situations of _____, according to Fiedler, relationship-oriented leaders are more effective.

none of the above

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

nonverbal communication.

During which stage of team development should the team leader help clarify team roles, norms, and values?

norming

In what stage of the perception process are individuals likely to put things into patterns?

organizing

The forming stage of team development is characterized by

orientation

The forming stage of team development is characterized by: a. the establishment of order and cohesion. b. cooperation. c. problem solving. d. orientation. e. conflict.

orientation

The forming stage of team development is characterized by:

orientation.

A high need for _____ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.

power

A high need for __________ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland.

power

Which of these is the potential ability to influence the behavior of others?

power

Statements that define fundamental values and reference organizational responsibilities, quality of products, and treatment of employees are often called:

principle-based.

perceptual selectivity

process by which individuals screen and select various stimuli that vie for their attn

adjourning

task completion

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

task force

The degree to which the job is perceived as important and having impact on the company or customers is referred to as:

task significance.

The tendancy to overestimate the contribution of internal factors is part of which perceptual bias?

selective perception

A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.

self awareness

A high degree of __________ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence

self-awareness

A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.

self-awareness

The general assurance in one's own ideas, judgment, and capabilities is referred to as:

self-confidence

The general assurance in one's own ideas, judgment, and capabilities is referred to as:

self-confidence.

Carolyn is a member of a work team at Creepy Clown's Company. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of a(n)

self-directed team.

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations. a. Critical events b. Primacy c. Carryover behaviors d. Explicit statements e. Recency

_____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment. A. Dissonance B. Personality C. Halo effect D. Attitude E. Perception

Self-directed teams consist of 5 to 20 _____ workers. a. union b. non-union c. multiskilled d. low wage e. all of these

Vision is an important component of both ______ and ______ leadership.

charismatic; transformational

storming

conflict, disagreement

researchers at Ohio State university identified two major behaviors called?

consideration and initiating structure

Researchers at the Ohio State University identified two major behaviors called:

consideration and initiating structure.

Researchers at the Ohio State University identified two major behaviors called: a. consideration and initiating structure. b. commitment and initiation. c. initiating structure and commitment. d. consideration and concern for people. e. commitment and consideration.

consideration and initiating structure.

During the first step of the diversity development process, managers may conduct a _____ to uncover diversity problems in the organization a. reports audit b. financial audit c. cultural audit d. diversity audit e. special needs audit

cultural audit

liquidity ratio

current ratio and quick ratio

. Which of these is consistent with the role of the socioemotional role? a. Encourage b. Follow c. Compromise d. All of these e. Both encourage and follow

Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior? a. Compromise b. Follow c. Reduce tension d. Harmonize e. Summarize

An employee with a high degree of _____ is more likely to want to stay with their current company. A. work happiness B. cognitive dissonance C. organizational fit D. organizational committment E. cognitive evaluations

An example of non-verbal communication is all of these except: a. posture. b. facial expression. c. voice. d. written memo. e. body language

Canyon River, Inc. is looking for an individual who has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of these factors are they emphasizing in their search? A. Agreeableness B. Conscientiousness C. Emotional stability D. Openness to experience E. Extroversion

Compared to men, women tend to: a. use verbal language to exhibit knowledge and skill. b. stare and point more. c. enjoy demonstrating their knowledge. d. use their unique conversational style to show involvement. e. value their position at center stage.

To be effective communicators, managers should:

encourage the use of multiple channels of communication.

A common dysfunction of teams is the presence of conflict

false

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called:

global teams.

Keys to effective listening include all of the following EXCEPT

have preconceptions

The following is a passive independent critical thinker

Alienated follower

Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?

A team

Empowering employees means giving employees _____. a. information b. knowledge c. power d. rewards e. all of these

initiating structure

-task behavior -task oriented -direct work activities toward goals

The BIG FIVE Personality Factors

1. Extroversion 2. Agreeableness 3. Conscientiousness 4. Emotional Stability 5. Openness to experience

authentic leadership traits

1. leaders who know and understand themselves 2. espouse and act with higher order ethical values 3. staying true to one's values and beliefs 4. inspire trust and commitment 5. respect diverse viewpoints 6. encourage collaboration 7. help others learn, grow, and develop as leaders

six interpersonal influence tactics for leaders

1. use rational persuasion 2 help people like you 3. rely on the rule of reciprocity 4. develop allies 5. be assertive- ask for what you want 6. make use of higher authority

level 5 leadership capabilities

1.lack of ego (humility) 2. fierce resolve to do what is best for the organization 3. shy and self-effacing 4 credit other people

stopped on page.....

406

What is the ideal size of work teams?

Highly successful salespeople spend ____ of a sales call letting the customer talk.

60-70 percent

Highly successful salespeople spend how much of a sales call letting the customer talk?

60-70 percent

What percent of the details passed through a grapevine is accurate?

70 to 90 percent

Listening is ____ of effective communication.

75 percent

Listening is _____ of effective communication.

75 percent

1. What percentage of a manager's time is spent in direct communication? a. 100 percent b. 50 percent c. 40 percent d. 20 percent e. 80 percent

80 percent

What percentage of a manager's time is spent in direct communication?

80 percent

Beth plans to develop strong skills in working with her people and also have a high concern for accomplishing tasks. On the Leadership Grid, her style will be:

9,9

The recommended management style from the leadership grid is _____.

9,9

The recommended management style from the leadership grid is _____. a. 5,5 b. 9,1 c. 9,9 d. 1,1 e. 1,9

9,9

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

A cross-functional team

Which of the following is a component of a team?

A performance goal is shared between team members.

Ryan is a financial manager. Based on research, which interpersonal influence tactic would he be more inclined to use?

Appeal to higher authority

The six interpersonal influence tactics for leaders include all of the following except:

Appeal to lower authority

_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

Bulletins

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

Belongingness needs

_And_proposed a two-dimensional leadership theory called the managerial grid

Blake; Mouton

Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee: a. pay-for-performance. b. delegation. c. empathy. d. apathy. e. engagement.

Which of the following brings norms into the team from outside?

Carryover behaviors

Which of the following brings norms into the team from outside? a. Critical events b. Primacy c. Explicit statements d. Recency e. Carryover behaviors

Carryover behaviors

Which of the following is NOT a common method for reducing a perceived inequity?

Change equity

Matthew is Mandy's supervisor. He promises to fire her is she does not engage in sexual activity with him. This type of sexual harassment would deb categorized as a. coercion with threat of punishment. b. solicitation with promise of reward. c. appropriate. d. generalized. e. positional authority.

Coercion with threat of punishment

Which of the following theories emphasize the needs that motivate people?

Content

Which of the following theories emphasizes the needs that motivate people?

Content

Which theory emphasizes the needs that motivates people?

Content

A(n) ________ is a model of leadership that describes the relationship between leadership styles and specific situations.

Contingency approach

Which of the following is a model of leadership that describes the relationship between leadership styles and specific organizational situations?

Contingency approach

One of the most important things that a manager can do for the organization, according to the text, is to

Create a climate of trust and openness

TickTock Clock Corporation is attempting to develop a truly diverse workplace. TickTock's president assigned the human resources department the task or determining the demographics of the local area labor market. This is an attempt to change existing ____ within the organization a. cultures b. structures and policies c. developments d. bureaucracies e. training

Cultures

When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening.

Emotion contagion

The Michigan researchers use the term_for leaders who established high performance goals and displayed a supportive behavior toward subordinates

Employee centered leaders

1. Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process? a. Decoding the message b. Providing feedback c. Sifting through noise d. Encoding the message e. Selecting a channel

Encoding the message

What are the key elements of communication?

Encoding, massage, and feedback

Alderfer referred to the needs for physical well being as what?

Existence

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Free Rider

Which of the following is a formal team composed of a manager and his or her subordinates?

Functional are composed of organizational members from several vertical levels of the organizational hierarchy who perform specific organizational functions

Cross-Functional Team

Horizontal: teams with cross-functional membership Task forces Special purpose teams

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous. a. goal specificity b. goal difficulty c. goal acceptance d. feedback e. goal motivation

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

Increase the level of motivators

Upward communication is usually used to communicate information about all of the following EXCEPT

Indoctrination

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Indoctrination

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Indoctrination

Lateral communication

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?

Management-by-objectives

Which of the following typically is NOT considered a staff department?

Manufacturing

Which of the following is the arousal, direction, and persistence of behavior?

Motivation

Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

Motivators

_____ have the greatest impact, according to Herzberg, on job satisfaction.

Motivators

Which of the following types of power stems from a leader special knowledge

None of these

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques? a. Negative reinforcement b. Punishment c. Positive reinforcement d. Avoidance learning e. Rewards enhancement

Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success?

Organizational citizenship

_____refers to loyalty to the heavy involvement in the organization.

Organizational commitment

The forming stage of team development is characterized by:

Orientation

Tim is a manager at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim?

P -> O expectancy

1. _____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority. a. Personal communication b. Downward communication c. Management by wandering around d. Upward communication e. Horizontal communication

Personal communication

_____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Personal communication

Doug wants to look his best when he goes for interviewing. He is focusing on which of these perceiver's characteristics?

Primacy

______ power is most visible in the area of charismatic leadership.

Referent

In the context of work team effectiveness, _________ pertains to the team's ability to meet the personal needs of its members.

Satisfaction

According to Maslow, what is the highest order of needs?

Self-actualization needs

_____ works best for employees with moderate readiness, according to Hersey and Blanchard.

Selling and participating

What kind of job can lead to greater task efficiencies, but has failed as a motivational technique?

Simplification

A contingency approach to leadership that links the leader's behavioral style with the readiness level of followers is called the ______.

Situational model

Hersey and Blanchard are responsible for which theory

Situational theory

What is channel richness?

The amount of information that can be transmitted during a communication episode

The planning process begins with which of the following?

The development of a mission statement

When a group of workers have routine tasks to perform, a ____ communication structure allows more time for the task to be completed.

centralized

Managerial Communication

Today's complex business environment depends on effective organizational communication Knowing how to communicate effectively is a vital part of every manager's job Effective organizational communication leads to better bottom-line results

The distinguishing personal characteristic of a leader are known as

Traits

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality?

Type A

______ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.

Type A behavior

______ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work

Type A behavior

Which of the following means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes?

Uncertainty

Many organizations use suggestion boxes, open door policies, and surveys to facilitate

Upward communication

Many organizations use suggestion boxes, open door policies, and surveys to facilitate what?

Upward communication

Which of the following is inappropriate to ask on an employment application?

What the applicant's ancestry/ethnicity is

Storming Stage of team development

Where people start to push against the boundaries established in the forming stage. This is the stage where many teams fail.

Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behavior? a. Reinforcement theory b. Hierarchy of needs theory c. ERG theory d. Experiential learning theory e. Social learning theory

Which of the following groups has the largest wage gap between genders a. White b. African American c. Hispanic d. European e. Middle Eastern

White

____ are less likely than ____ to develop mentoring relationships a. Women; minorities b. Minorities; women c. Men; women d. Women; men e. Whites; minorities

Woman; Men

According to research_typically score higher on social and emotional skills

Women

Wilson is viewed by his boss has driven tenacious and hard-working in the pursuit of his goals these characteristics fit within which category

Work related characteristics

Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as: a. coercion with threat of punishment. b. solicitation with promise of reward. c. positional authority. d. generalized. e. appropriate.

a. coercion with threat of punishment

Which of these combines a number of tasks horizontally into one, new broader job?

a. Job simplification b. Job rotation c. Job enrichment d. All of these

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

ambidextrous.

Channel richness refers to the:

amount of information that can be transmitted during a communication episode.

Stress can be caused by:

all of these.

performing

cooperation, problem solving

A task force is sometimes called a(n):

cross-functional team.

Which of the following groups has the largest wage gap between genders? a. Middle Eastern b. Hispanic c. European d. White e. African American

d. White

The receiver _____ the symbols to interpret the meaning of the message.

decodes

According to MANAGER'S SHOPTALK in Chapter 15, when delegating leaders do all of the following EXCEPT: a. give thorough instructions. b. maintain feedback. c. work alone to accomplish important tasks. d. evaluate and reward performance. e. delegate the whole task.

delegate the whole task.

traits

distinguishing personal characteristics of a leader

According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment. a. impoverished management b. low-road management c. solitary management d. authority-compliance management e. middle-of-the-road management

impoverished management

self efficiency

individual's strong belief he or she can successfully accomplish specific task or outcome

Referent power depends on the leader's

personal characteristics.

Referent power depends on the leader's:

personal characteristics.

____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

personal communication

cognitive dissonance

psychological discomfort occurs when 2 attitudes or 1 attitude and behavior conflict

Managers' communication is __________-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way that will help to achieve those goals.

purpose

Traditional model dimensions of diversity include a. income. b. race. c. parental status. d. education. e. religious beliefs.

race

____ is a rigid, exaggerated irrational belief associated with a popular group of people a. Label b. Prejudice c. Typecast d. Discrimination e. Stereotype

stereotype

All of the following are leadership qualities EXCEPT:

structured.

A centralized network is one in which

team members communicate through one individual to make decisions

A centralized network is one in which:

team members communicate through one individual to make decisions.

projection

tendency to see one's own personal traits in other people

An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of:

the halo effect

The distinguishing personal characteristics of a leader are known as:

traits

The distinguishing personal characteristics of a leader are known as: a. traits. b. personal preferences. c. sources of power. d. leadership behaviors. e. leadership styles

traits

The distinguishing personal characteristics of a leader are known as:

traits.

servant leaders

transcend self-interest to serve others

1. Many organizations use suggestion boxes, open door policies, and surveys to facilitate: a. upward communication. b. diagonal communication. c. downward communication. d. informal communication. e. formal communication.

upward communication.

Compared to men, women tend to:

use their unique conversational style to show involvement.

Which of the following is the most familiar and obvious flow of formal communication?

Downward communication

Communication is defined by the text as the process by which information is

Exchanged and understood by 2 or more people, usually with the intent to motivate or influence to others

_____ is the ability to influence people toward the attainment of organizational goals.

Leadership

_____ is the ability to influence people toward the attainment of organizational goals. a. Motivation b. Commitment c. Organizational citizenship d. Persuasion e. Leadership

Leadership

______ is the ability to influence people toward the attainment of goals.

Leadership

Ian does not have much of a relationship with his subordinates. They feel obligated to follow his directions regarding work activities because he's the boss. This is an example of ______ power.

Legitimate

Power coming from a formal management position in the organization and the authority granted to it is called _____ power.

Legitimate

Beth recognizes that her power can come from five sources, including all of the following except:

Mechanistic Power Includes: Referent power reward power coercive power legitimate power

When informing your staff of the date for the company picnic, a ____ would be most practical and successful.

Memo

When informing your staff of the date for the company picnic, a _____ would be most practical and successful.

Memo

Which of the following refers to a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protege's professional career a. Sponsor b. Mentor c. Expatriate d. Delegate e. Advisor

Mentor

_____ reflects a moderate amount of concern for both people and production. a. Impoverished Management b. Team Management c. Middle of the Road Management d. Authority-Compliance e. Country Club Management

Middle of the Road Management

Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which virtual team practice?

Monitoring progress and rewards

Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development? a. Performing b. Reforming c. Forming d. Storming e. Norming

Norming

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Write lengthy explanations

An example of non-verbal communication is all of these except

Written memo

What is not an example of non-verbal communication?

Written memo

All of the following are changes that are reshaping our workforce EXCEPT a. aging workforce. b. growth in Hispanic and Asian workers. c. women outnumbering men d. growth in foreign-born population. e. younger workforce.

Younger workforce

All of the following are advantages of a divisional structure, EXCEPT:

there is little duplication of services across divisions

Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the _____ stage of team development.

Adjourning

Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the Big Five personality factors?

Agreeableness

Jay is a trusting and forgiving individual who gets along with others because of good-natured and cooperative. This describes which of the Big five personality factors

Agreeableness

______ is the degree to which a person is able to get along with others by being good-natured, cooperative, forgiving, understanding, and trusting.

Agreeableness

The frustration-regression principle is most closely related with

Alderfer

The frustration-regression principle is most closely related with _____.

Alderfer

The frustration-regression principle is most closely related with who?

Alderfer

Which of the following is a passive, independent, critical thinker?

Alienated follower

Which of the following is a passive, yet independent, critical thinker?

Alienated follower

A manager might use ____ as a type of communication.

All of the above

1. When an electronic mail system is installed as part of the communication system, what element of the communication process is changed? a. Filter b. Message c. Receiver d. Channel e. Sender

Channel

______ is the belief that power and status differences should exist within the organization.

Authoritarianism

According to the Leadership Grid, which of the following occurs when efficiency in operations is the dominant orientation?

Authority-Compliance

The removal of an unpleasant consequence following a desired behavior is referred to as what?

Avoidance Learning

Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification?

Avoidance learning

Which of these is sometimes called negative reinforcement?

Avoidance learning

Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year. Which of the following should she refer to?

Balance sheet

_____ and _____ proposed a two dimensional leadership theory called the Managerial Grid. a. Vroom; Yetton b. Blake; Mouton c. Evans; House d. Hersey; Blanchard e. Tannenbaum; Schmidt

Blake; Mouton

Most executives now believe that important information flows from the

Bottom up

Which of the following roles is assumed by people and/or departments that link and coordinate the organization with key elements in the external environment

Boundary spanning

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Channel

____ refers to the amount of information that can be transmitted during a communication episode.

Channel richness

_____ refers to the amount of information that can be transmitted during a communication episode.

Channel richness

"A fire that ignites followers" is used to describe which leadership characteristic?

Charisma

"A fire that ignites followers' energy and commitment, producing results above and beyond the call of duty" is used to describe which leadership characteristic?

Charisma

A ______ leader is a leader who has the ability to inspire and motivate people to transcend their expected performance, even to the point of personal sacrifice.

Charismatic

Marion is a great manager. He has the ability to get his subordinates to do more than they would normally do, and has a strong vision for the future and motivates his subordinates to help realize it. Which of the following type of leader best describes Marion?

Charismatic

Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

Charismatic

Charismatic leader

Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his subordinates to do more than would be normally expected. Which of the following terms best describes Marion? a. Charismatic leader b. Supportive leader c. Transactional leader d. Production-oriented leader e. People-oriented leader

Charismatic leader

The ______ has the ability to inspire and motivate people to do more than they would normally do, despite obstacles and personal sacrifice.

Charismatic leader

Mikayla, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of her subordinates. Which of the following types of power is Mikayla relying on?

Coercive

Which of the following types of power is vested in the manager's ability to punish employees?

Coercive

Which of the following types of power is vested in the manager's ability to punish employees? a. Coercive b. Referent c. Expert d. Reward e. Personal

Coercive

Which of the following types of power is vested in the manager's ability to punish employees? a. Coercive b. Referent c. Personal d. Reward e. Expert

Coercive

Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?

Coercive power

Beth, a middle manager at Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on? a. Referent power b. Expert power c. Coercive power d. Reward power e. Personal power

Coercive power

Which of the following types of power is vested in the managers ability to punish employees

Coercive power

_______ stems from the authority to punish or recommend punishment.

Coercive power

_____ is the extent to which team members are attracted to the team and motivated to remain in it.

Cohesiveness

Wyatt has recently been appointed by his boss to a group that has been meeting since the company he works for was founded. The purpose of this group is to make budgetary decisions on an ongoing basis. Wyatt's group can best be defined as a _____.

Committee

What kinds of skills are fundamental necessities in every part of a manager's job?

Communication

The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Communication apprehension

The results of studies asking people to rank the desired characteristics of leaders and followers showed which of the following qualities in the top 5 for both leaders and followers?

Competent

Causes of Conflict

Competition over resources Goal differences Communication breakdown Trust issues Lack of nonverbal cues

Hersey and Blanchard are responsible for which theory?

Situational theory

Which of the following is a disadvantage of letters and memos?

Slow feedback

Social Learning Theory

_____ refers to the tendency for the presence of others to enhance one's motivation and performance.

Social facilitation

What are characteristics of a good listener?

Someone who asks questions, summarizes, and listens to central themes

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

Special-purpose

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity? a. Vertical b. Command c. Special-purpose d. Cross-functional e. Functional

Special-purpose

Which of the following types of teams is created outside the formal organization structure to undertake a project of special importance or creativity?

Special-purpose

Which of the following type of teams is created outside the formal organization structure to undertake a project of special importance or creativity?

Special-purpose team

Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

Stereotyping

______ is the tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.

Stereotyping

______ is the tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.

Stereotyping

Which of the five stages of team development is marked by conflict and disagreement? a. Norming b. Performing c. Reforming d. Storming e. Forming

Storming

are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.

Strengths

A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ______.

Stress

______ are stressors arising from the tasks required of a person holding a particular job.

Task demands

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Task identity

Which of the following is consistent with initiating structure?

Task oriented behavior

Which of the following is consistent with initiating structure? a. Country-club management style b. Open communication c. Task oriented behavior d. Teamwork oriented e. People oriented behavior

Task oriented behavior

Which of the following is consistent with initiating structure? a. Task oriented behavior b. Country-club management style c. People oriented behavior d. Teamwork oriented e. Open communication

Task oriented behavior

Channel richness

The capacity of an information channel is influenced by three characteristics Ability to handle multiple cues simultaneously Ability to facilitate rapid, two-way feedback Ability to establish a personal focus for the communication

Shifting one's own opinions to maintain team harmony refers to which socio-emotional role?

Compromise

Managing Team Conflict

Conflict: an antagonistic interaction in which one party attempts to block the intentions or goals of another Task conflict Relationship conflict Balancing Conflict and Cooperation Conflict can be beneficial to teams and eliminate groupthink Conflict can cause morale and productivity problems

Which of the following is a follower who participates actively in the organization but does not use critical thinking skills? a. Conformist b. Effective follower c. Passive follower d. Pragmatic survivor e. Alienated follower

Conformist

Which of the following refers to the degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented?

Conscientiousness

______ is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.

Consideration

Which of the following statements/questions best illustrates communicating with candor?

"I'm finding it hard to get our work done with all of these stacks of paper on the table."

Stress can be caused by

) physical demands. B) role demands. C) interpersonal demands. D) task demands. E) all of these.

Four Ways Team Norms Develop

- Critical events in team's history - Primacy: first-behavior precedents - Carryover from other experiences - Explicit statements from leader or members

Requirements of teamwork

- Focus on a shared mission - Pull together in the same direction - Communicate their objectives and needs - Are willing to sacrifice for the team - Trust one another

Information distortion or loss of message content is a major problem with what?

Downward communication

gender differences in leadership behaviors

- develops others -drives for results -inspires and motivates others -innovates - builds relationships -technical or professional expertise

The Balanced Scorecard

-Balanced perspective of company performance -Integrates various areas of the organization -Managers record, analyze, and discuss the metrics -Serves as core management-control system

Corporate Governance

-Goes beyond systems and rules from the top to safeguard shareholders -Ensures accountability, fairness, and transparency in all its dealings

Ways of Expressing Conflict

-High directness-high intensity: a person aggressively expresses conflict -High directness-low intensity: a person expresses conflict in a low-voltage manner Most constructive approach -Low directness-high intensity: a person ambiguously uses aggressive tactics -Low directness-low intensity: a person ambiguously uses low-key tactics

transactional

-clarify tasks -initiate structure -provide awards -improve productivity -hard working -tolerant and fair minded -focus on management

employee-centered leaders (most effective)

-establish high performance goals - display supportive behavior

transformational

-innovative -recognize follower needs -inspire followers -create a better future -promote significant change

job-centered leaders (not effective)

-less concerned with goal achievement/ human needs - focus on meeting schedules, cost-management, and efficiency

consideration

-people oriented - mindful of subordinates - respects ideas and feelings - establishes mutual trust

components of authentic leadership

-pursues with passion -practices solid values -leads with the heart as well as the head -connects with others -demonstrates self-discipline

. While job ____ can lead to greater task efficiencies, it has failed as a motivational technique. a. rotation b. enlargement c. simplification d. characteristics e. enrichment

. _____ is an important part of the job characteristics model. a. Critical psychological states b. A hierarchy of needs c. Schedules of reinforcement d. All of these e. None of these

The four primary skills for communicating in a crisis include all of the following EXCEPT:

1)staying calm. 2)being visible. 3)getting the awful truth out. 4) communicating a vision for the future. 5) all of these are skills for communicating in a crisis *

Perception 3 step process

1. Observe 2. Screen/selecting 3. Organize/interpreting into patterns

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise? a. A cross-functional team b. A special-purpose team c. A diagonal team d. A self-managed team e. A vertical team

A cross-functional team

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise? a. A vertical team b. A diagonal team c. A special-purpose team d. A cross-functional team e. A self-managed team

A cross-functional team

A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as: a. job simplification. b. job rotation. c. job enlargement. d. job enrichment. e. none of these.

Which of the following is a component of a team? a. Teams tend to be small groups, usually with less than 10 people. b. Each member tends to set his/her own goals for the team. c. Four or more people are required to form a team. d. A performance goal is shared between team members. e. People in a team do not have to have regular interaction

A performance goal is shared between team members.

____ is a role in which the individual provides support for team members' emotional needs. a. A task specialist role b. A dual role c. A nonparticipator role d. A socioemotional role e. None of these

A socioemotional role

_____ is a role in which the individual provides support for team members' emotional needs.

A socioemotional role

With most new employees in the late 20's and early 30's, Albertson and Sons Inc. has learned that helping new employees secure home loans has been a valuable service that pays off in the long term. This is an example of what type of diversity initiative or program? a. Expanding recruitment efforts b. Establishing mentor relationships c. Accommodating special needs d. Providing diversity skills training e. Increasing awareness of sexual harassment

Accommodating special needs

Some of the key characteristics associated with charismatic leaders include

All of these

Which of these is consistent with the role of the socioemotional role?

All of these

Which of these is consistent with the role of the socioemotional role? a. Encourage b. Follow c. Compromise d. All of these e. Both encourage and follow

All of these

___ is (are) categories of sexual harassment a. Inappropriate/offensive b. Coercion with threat of punishment c. Solicitation with promise of reward d. Generalized e. All of these

All of these

_____ increases team cohesiveness.

All of these

Which of the following is a way to gain power?

All of these ---> - Establishing a network of relationships - Showing interest inlearning about the organization and industry - Showing initiative - Having access to information

At the seminar, Beth learned of a recent study on gender differences in leadership behaviors. In which of the following areas of leadership do women score more highly than men?

All of these ---> - Inspiring and motivating others - Developing others - Driving for results - Building relationships

The four primary skills for communicating in a crisis include all of the following EXCEPT:

All of these are skills for communicating

Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do?

All of these. B) She could reduce the number of hours she works. C) Only she could reduce the number of hours she works and she could ask for a raise. D) She could ask for a raise. E) She could increase her level of absenteeism.

According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help foreign managers understand americas? a. Americans are formal. b. Americans value punctuality. c. Americans believe in work. d. Americans are independent and individualistic. e. Americans are competitive.

Americans are formal

Channel richness refers to the

Amount of information that can be transmitted during a communication episode

Channel richness refers to the:

Amount of information that can be transmitted during a communication episode.

Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?

An activity ratio

What is an example of an intrinsic reward?

An employee's feelings of self-worth

____ is an example of an intrinsic reward

An employee's feelings of self-worth

Total Quality Management (TQM)

An organization-wide effort infuse quality into every aspect of the business through continuous improvement Focuses on: Teamwork Collaboration Identifying improvements

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of: a. vicarious learning. b. self-efficacy. c. self-reinforcement. d. delegation. e. experiential learning.

An evaluation that predisposes a person to act in a certain way is called a(n) _____.

Attitude

______ are judgments about what caused a person's behavior-something about the person or something about the situation.

Attributions

_____ leaders know and understand themselves, act consistently with high order ethical values, and empower and inspire others.

Authentic

_____ leaders know and understand themselves, act consistently with high order ethical values, and empower and inspire others. a. Servant b. Authentic c. Transformational d. Level 5 e. Interactive

Authentic

______ refers to individuals who know and understand themselves, who espouse and act consistent with higher-order ethical values, and who empower and inspire others with their openness and authenticity.

Authentic leadership

Which of the following terms is the belief that power and status differences should exist within the organization?

Authoritarianism

Which of those actions did the US supreme court take? a. Restricted the definition of sexual harassment to exclude office romance b. Broadened the definition of sexual harassment to include same sex harassment c. Broadened the definition of sexual harassment to include harassment of men by female coworkers d. Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers e. None of these

Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of: a. extinction. b. negative reinforcement. c. avoidance learning. d. positive reinforcement. e. none of these.

Which of the following comprises the lowest channel richness?

Bulletins

____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

Bulletins

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity?

Changing perceptions

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary with the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which of the following methods for reducing perceived inequity?

Changing perceptions

Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This is an example of which method for reducing perceived equity?

Changing work effort

Which of these, according to the leadership grid, is a 1,9 management style? a. Team Management b. Country Club Management c. Middle of the Road Management d. Authority-Compliance e. Impoverished Management

Country Club Management

According to MANAGER'S SHOPTALK in Chapter 17, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Cover your mouth with your hand

_____ is an important part of the job characteristics model.

Critical psychological states

A task force is sometimes called a(n):

Cross-functional team

The ability to interact effectively with people of different cultures refers to: a. Ethnocentrism b. Ethnorelativism c. Pluralism d. Stereotyping e. Cultural competence

Cultural competence

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone? a. Some of her employees are lazy. b. Some of her employees are low in growth-need strength. c. Some of her employees have a low need for power. d. All of her employees have high growth-needs. e. Some of her employees have low affiliation needs.

At FreshFood Corporation, the organizational structure is flat and horizontal. Managers use both intrinsic and extrinsic rewards, and employees are rewarded for team and organizational success as well as their individual performance. FreshFood uses what type of organizational control?

Decentralized

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

Decentralized

____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Decentralized network

_____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Decentralized network

Open-Book Management

Decentralized philosophy Gets every employee thinking like an owner Information sharing and teamwork Allows employees to see the financial condition of company Sees how his/her job fits into organizational success

The receiver ____ the symbols to interpret the meaning of the message.

Decodes

____ and ____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Decoding, encoding

__________ and __________ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Decoding; encoding

Ryan is a manager at Steve's Stoneworks, Inc. Hersey and Blanchard would consider most of his subordinates highly ready. Based on this, which of the following leadership styles is best for Ryan?

Delegating

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Downward communication

Rebecca, a human resource manager at WorldPlus Corp., regularly establishes numerical goals tied to diversity, such as tracking salaries, rates of promotion, and managerial positions for woman and minorities. This involves which step for developing diversity and cultural competence a. Demanding results and revisiting goals b. Maintaining momentum to change the culture c. Choosing solutions to fit a balanced strategy d. Uncovering diversity problems in an organization e. Strengthening top management commitment

Demanding results and revisiting goals

Team Cohesiveness

Determinants of Team Cohesiveness Team interaction Shared goals Personal attraction to the team Presence of competition Team success Consequences of Team Cohesiveness Morale Productivity

Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?

Discretionary

For the compact disc industry, the advent of MP3 technology can best be described as which of the following types of innovation?

Disruptive innovation

Self-Managed Teams

Diverse skills and functions Access to resources Team is empowered to make decisions

Which of the following refers to special training to help people identify their own cultural boundaries prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace? a. Globalization training b. Human resource training c. Cultural training d. Diversity training e. Empathy training

Diversity training

Which of the following is the most common diversity initiative according to fortune 1000 respondents a. Community outreach b. Mentor relationships c. Accommodating special needs d. Training and education e. Diversity-focused recruiting

Diversity-focused recruting

_____ is power sharing, or the delegation of power or authority to subordinates in an organization.

Empowerment

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Encoding the message

To be effective communicators, managers should:

Encourage the use of multiple channels of communication

To be effective communicators, what should managers do?

Encourage the use of multiple channels of communication

Which of the following behaviors is NOT consistent with the socioemotional role?

Energize

Which of the following behaviors is NOT consistent with the socioemotional role? a. Encourage b. Energize c. Harmonize d. Compromise e. Follow

Energize

_____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.

Engagement

_____ theory deals with employee's perception of fairness.

Equity

Which of the following is an example of a process theory of motivation?

Equity Theory

Which of the following is an example of a process theory of motivation?

Equity theory

Communicating to Persuade and Influence Others

Establish credibility Build goals on common ground Connect emotionally Use multiple media to send important messages

Which of the following is the correct order of the steps in the feedback control model?

Establish standards of performance; Measure actual performance; Compare performance to standards; Take corrective action

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?

Esteem

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Nelson is motivated by which category of needs?

Esteem

____ reflects the belief that one's own group is superior to other groups a. Ethnorelativism b. Ethnocentrism c. Pluralism d. Geocentricism e. Regiocentrism

Ethnocentrism

____ is the belief that groups are inherently equal a. Ethnorelativism b. Ethnocentrism c. Pluralism d. Geocentricism e. Monoculture

Ethnorelativism

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively for men. This demonstrates which factory affecting women' careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

Glass wall

Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable?

Goal difficulty

Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory?

Good hygiene factors and inadequate motivators

Good hygiene factors, inadequate motivators

Group

Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?

Harmonize

Alden is a recent college graduate. He is unsure about his future. A counselor in his university's career resources office recently told Alden that he had a high need for achievement. Based on this, what type of career should Alden pursue?

He should think about starting his own business.

_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

Healthy Conflict

_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

Healthy conflict

_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution. a. Team cohesiveness b. Team responsibility c. Attention to results d. Healthy conflict e. Team trust

Healthy conflict

Research has shown that network groups a. create divisions in the workplace b. are bad experiences for minority employees c. help retain minority employees d. reduce creativity by being homogeneous e. none of these

Help retain minority employees

Which of the following is a basic aim of diversity awareness training a. Teaching people the differences between women and men b. Helping individuals become aware of their own prejudices c. Complying with federal employment law d. Reinforcing stereotypes employees may hold e. Helping individuals become aware of management's prejudices

Helping individuals become aware of their own prejudices

Which motivation theory proposes that needs must be satisfied in sequence?

Hierarchy of needs theory

Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?

Hierarchy of needs theory

Which racial or ethnic category currently represents the largest and fastest growing minority group? a. White b. African American c. Asian d. Hispanic e. Native American

Hispanic

Which of the following is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Horizontal communication

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Horizontal communication

Influence: downward communication

Implementation of goals and strategies Job instructions and rationale Procedures and practices Performance feedback Indoctrination

According to the leadership grid_means the absence of management philosophy were managers exert little effort toward interpersonal relationships or work accomplishment

Impoverished management

task specialist role

Initiate ideas Give opinions Seek information Summarize Energize

_______ is the extent to which the leader is task-oriented and directs subordinate work activities toward goal attainment.

Initiating structure

Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role?

Initiation

Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role? a. Harmonize b. Seek information c. Initiation d. Reduce tension e. Compromise

Initiation

At work Suellen favors a consensual and collaborative process where influence derives from relationships rather than positions of power in formal Dority as such she can be best viewed as what type of leader

Interactive

At work, Sue Ellen favors a consensual and collaborative process, where influence derives from relationships rather than positions of power and formal authority. As such, she can best be viewed as what type of leader?

Interactive

At work, Suellen favors a consensual and collaborative process where influence derives from relationships rather than positions of power and formal authority as such she can be the best viewed as what type of leader

Interactive

________ means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.

Interactive Leadership

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work.

Interdependence

Internal attribution

Which of the following is the application of motivational theories to the structure of work for improving productivity and satisfaction?

Job design

Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use?

Job enrichment

Job instructions

_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

Job rotation

_____refers to a positive attitude toward one's job.

Job satisfaction

people generally experience ____when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers.

Job satisfaction

Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use? a. Job enlargement b. Job enrichment c. Job rotation d. Positive reinforcement e. Continuous

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?

Keep the demands at the center

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation? a. Separate the people from the problem b. Focus on interests c. Generate many alternatives for mutual gain d. Insist that results be based on objective standards e. Keep the demands at the center

Keep the demands at the center

Which of the following refers to group atmosphere and members attitude toward and acceptance of the leader

Leader member relations

Which of the following refers to group atmosphere and members' attitude toward and acceptance of the leader?

Leader-member relations

Peter has the ability to convince others to work toward organizational objectives this ability is known as_

Leadership

Linda is viewed by her colleagues as someone who makes productive contributions through talent, knowledge, and good work habits, but she is sometimes hard to work with because of her communication style. Based on the Level 5 leadership spectrum, Linda would be placed in which category?

Level 1: Highly capable individual

The leader who builds widespread commitment to a clear and compelling vision and stimulates people to high performance is a _____ leader a. Level 2 b. Level 1 c. Level 3 d. Level 5 e. Level 4

Level 4

The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a _____ leader

Level 5

Which of the following refers to the highest level in a hierarchy of manager capabilities?

Level 5 leadership

All of the following are major approaches to leadership

Level 5 leadership Servant leadership Authentic leadership Interactive leadership (gender differences)

Ricky is well loved by his coworkers he is beauties having a great deal of humility often given credit for success to other members of his team. Ricky would be placed in which category of the level five leadership spectrum

Level five executive

Which of the following refers to the highest level of hierarchy of manager capabilities

Level five leadership

Linda is viewed by her colleagues as someone who makes productive contributions through talent knowledge and good work habits but she is sometimes hard to work with because of her communication style based on the level five leadership spectrum Linda would be placed in which category

Level one highly capable individual

Which of the following refers to funding activities with borrowed money?

Leverage

Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program?

Lifestyle award

Which of the following is(are) part of keys to effective listening?

Listen for ideas

Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces?

Locus of control

Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or outside forces?

Locus of control

Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?

Machiavellianism

______ is the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain.

Machiavellianism

______ is the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain.

Machiavellianism

Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which virtual team practice? a. Monitoring progress and rewards b. Using global teams to develop technology c. Administering rewards d. Shaping culture through technology e. Using technology to build relationships

Monitoring progress and rewards

Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which virtual team practice? a. Using technology to build relationships b. Shaping culture through technology c. Monitoring progress and rewards d. Administering rewards e. Using global teams to develop technology

Monitoring progress and rewards

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) a. primary culture. b. preferred culture. c. dominating culture. d. monoculture. e. pluralism.

Monoculture

In the video shown in class on the two- factory theory, Herzberg called pay and benefits as hygien factors and KITAs. He also called them ....

Movers

A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the ____

Myers-Briggs Type Indicator

Shortly after she got landed a corporate level job at InfoBasis, Tonya Kennal formed a women's leadership group to help women advance within the company. Membership within the gout was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described a. Focus group b. Network group c. Self-help group d. Diversity team e. Multicultural team

Network Group

A(n) _______ counteracts a leadership style and prevents the leader from displaying certain behaviors.

Neutralizer

Neutralizers

Which of the following types of power stems from a leader's special knowledge?

None of these

Which of the following types of power stems from a leader's special knowledge? a. Reward power b. Referent power c. Legitimate power d. Coercive power e. None of these

None of these

Which of the following types of power stems from a leader's special knowledge? a) Reward power b) Referent power c) Legitimate power d) Coercive power c) None of these

None of these

Which of the following types of power results from a person's special knowledge or skill regarding the tasks being performed?

None of these ___> - Reward - Referent - Legitimate - Coercive

1. _____ is defined as communication transmitted through actions and behaviors rather than through words. a. Written communication b. Verbal communication c. Electronic mail d. Oral communication e. Nonverbal communication

Nonverbal communication

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Nonverbal communication

____ is defined as communication transmitted through actions and behaviors rather than through words.

Nonverbal communication

_____ is defined as communication transmitted through actions and behaviors rather than through words.

Nonverbal communication

Which of the following is a standard of conduct that is shared by team members and guides their behavior?

Norm

Which of the following is a standard of conduct that is shared by team members and guides their behavior? a. Leadership b. Cohesiveness c. Norm d. Attitude e. None of these

Norm

Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development?

Norming

Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development?

Norming This is when people start to resolve their differences, appreciate colleagues' strengths, and respect your authority as a leader.

the average US worker, today is _____ than ever. a. more likely to be married b. younger c. older d. more likely to be male e. uneducated

Older

On the continuum of empowerment, employees who are self-managed: a. give input. b. participate in decisions. c. are responsible for decision process and strategy. d. have no decision discretion. e. make decisions.

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills? a. Self-management b. Suggestion programs c. Participation groups d. Cross-functional teams e. Periodic briefings

One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool? a. Extinction b. Positive reinforcement c. Negative reinforcement d. Avoidance learning e. Desired behavior is reinforced annually

Openness to experience

Which of the following is NOT one of the benefits of MBO?

Operational goals are able to displace strategic goals.

___ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management a. Balancing family priorities b. Invisible minorities c. Opt-out trend d. Family commitment e. Cost of diversity

Opt-out trend

_________ includes all elements existing outside the boundary of the organization that have the potential to affect the organization

Organizational environment

forming

Orientation, break the ice Leader: Facilitate social interchanges

Tim is a manager at Chuck;s Construction. He sees little opportunity for advance meant at Chuck's Construction, regardless of how well he performs. What expectancy is low for Tim?

P -> O expectancy

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing?

Participation by all team members

Will's boss is micromanager - constantly overseeing and interfering in Will's work. As a result, Will does not show much initiative and does not contribute many ideas, instead leaving the thinking to his micromanaging boss. Will can best be described as what type of follower?

Passive follower

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Providing feedback

Punishment

_____ is the imposition of unpleasant outcomes on an employee.

Punishment

Managers' communication is _______-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act a way to achieve the goals.

Purpose

TQM Techniques

Quality Circles Six Sigma principles Quality Partnering Continuous Improvement Benchmarking

__________ is/are most beneficial when employees have challenging jobs.

Quality circles

The key assumption of Harsy in Blanchard situational theory is that subordinates a very in their

Readiness level

1. Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message? a. Channel b. Filter c. Receiver d. Middleman e. Sender

Receiver

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

Receiver

Reduce her work hours, increase her level of absenteeism, and ask for a raise.

Which of the following behaviors is consistent with the socioemotional role?

Reduce tension

Which of the following behaviors is consistent with the socioemotional role? a. Energize b. Seek information c. Summarize d. Reduce tension e. Give opinions

Reduce tension

Smileline INC. has an onsite daycare facility and provides employees full-time daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity a. Better use of employee talent b. Increased understanding of the marketplace c. Increased quality of team problem solving d. Enhanced breadth of understanding in leadership positions e. Reduced costs associated with high turnover, absenteeism, and lawsuits

Reduced costs associated with high turnover, absenteeism and lawsuits

_____ focus on employee learning of desired work behaviors.

Reinforcement theories

Which of the following theories focuses on employee learning of desired work behaviors?

Reinforcement theory

Which of the following theories places an emphasis on behavior and its consequences?

Reinforcement theory

All the following are interpersonal influence tactics except

Rely on the role of demand

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which of the following principles?

Scalar principle

From where does the information about opportunities and threats come?

Scanning the external environments

Which of the following statements is true of self-managed teams?

Self managed teams are empowered with decision making authority

_____ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.

Self-efficacy

Which of the following statements is true?

Self-managed teams are empowered with decision-making authority,

Which of the following statements is true?

Self-managed teams are empowered with decision-making authority.

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?

Self-management

Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias

Self-serving bias

Blaming the teacher for a poor grade on an exam, and taking credit for good grades could be an example of which perceptual bias?

Self-serving bias

A(n) ______ leader transcends self-interest to serve others, the organization, and society.

Servant

Jerome, a manager at Welford Nonprofit Group, is known for his selflessness and willingness to give to others. He likes working in the nonprofit sector because he wants to apply his skills and abilities to serve others who are less fortunate. Based on this information, which type of leader best describes Jerome?

Servant leader

Budgetary Control

Setting targets and monitoring expenditures Budgets list planned and actual expenditures Typically budgets are associated with a division or department The unit of analysis for budgeting is the responsibility center

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest? a. She should let someone else worry about this since she is the leader. b. She should help the team clarify roles and responsibilities. c. She should waste little time; get the team focused on the task. d. She should propose to disband the team. e. She should allow time for team members to become acquainted with one another; allow for informal social interaction.

She should allow time for team members to become acquainted with one another; allow for informal social interaction.

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest? a. She should waste little time; get the team focused on the task. b. She should help the team clarify roles and responsibilities. c. She should allow time for team members to become acquainted with one another; allow for informal social interaction. d. She should let someone else worry about this since she is the leader. e. She should propose to disband the team.

She should allow time for team members to become acquainted with one another; allow for informal social interaction.

With successful teams, the requirements for task performance and social satisfaction are met by the emergence of which of the following two types of roles?

Task specialist and socioemotional

__________ is defined as the extent to which team members are attracted to the team and motivated to remain in it.

Team cohesiveness

Team Norms

Team norm: an informal standard of conduct that is shared by team members and guides their behavior Important team norms Psychological safety Equal participation

____ are examples of channels which managers might choose to use when communicating with employees.

Telephone, electric mail and memo

All of the following are things bad bosses do to create stress for their subordinates EXCEPT:

Tell people exactly what is expected of them.

According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low readiness subordinates?

Telling style

According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low readiness subordinates? a. Delegating style b. Selling style c. Telling style d. Participating style e. None of these

Telling style

Sandra views herself as a tough but fair supervisor. She gives explicit directions to her subordinates about how tasks should be accomplished, but is not always approachable when they come to her with questions. Her employees sometimes feel that she is too gruff and impersonal. Which category on the situational leadership grid does Sandra fit into?

Telling style

Explain the Big Five personality factors. Are these applicable in an international context?

The Big Five personality factors describe an individual's extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience. Research has been limited to subjects in the United States, so it is difficult to apply in an international context.

The capacity of an information channel is influenced by all of these except

The ability to minimize costs

What are the four components of emotional intelligence? Explain.

The four components of emotional intelligence are: self-awareness, self-management, social awareness and relationship awareness.

Which of the following is an invisible barrier that separates woman and minorities from top management positions? a. The barrier to entry b. Affirmative action c. Equal opportunity d. The glass ceiling e. The glass wall

The glass ceiling

Woman make up less than 16% of all fortunate 500 executives. This could be due to a. barriers to entry. b. affirmative action. c. equal opportunity. d. the glass wall. e. the glass ceiling.

The glass ceiling

1. Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees? a. Vertical communication b. Diagonal communication c. Upward communication d. Management by wandering around e. The grapevine

The grapevine

Which of the following links employees in all directions, ranging from the CEO through middle management, support staff, and line employees?

The grapevine

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

The grapevine

The halo effect

The job characteristic of feedback provides the worker with: a. employee growth-need strength. b. experienced meaningfulness of work. c. experienced responsibility. d. knowledge of actual results. e. demotivation.

Theories that explain how employees select the behaviors that allow them to meet their needs are known as: a. content theories. b. contingency theories. c. process theories. d. need hierarchy theories. e. reinforcement theories.

A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.

True

An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

True

As a general rule, changing one component of an attitude can contribute to an overall change in attitude.

True

From attributions viewpoint, if the behavior is in consensus, the perceiver will probably respond to similar situations in the same way.

True

Loyalty to and heavy involvement in one's organization refers to organizational commitment.

True

Organizational behavior is an interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations.

True

Organizations don't want to lose talented, highly skilled workers, so they try to create an atmosphere of job satisfaction.

True

Organizing the selected data into patterns for interpretation and response is the last step in the perception process.

True

Self-serving bias is when people give themselves too much credit for what they do well and give external forces too much blame when they fail.

True

Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity. According to the Big Five personality factors, these qualities describe her openness to experience.

True

The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships is called extroversion.

True

The link between satisfaction and performance, according to research, is generally small and is affected by other factors.

True

Which of the following combines a series of tasks into one new, broader job? a. Job simplification b. Job enlargement c. Job rotation d. Job characteristics e. Job lay-off

Which of the following is the application of motivational theories to the structure of work for improving productivity and satisfaction? a. Job design b. Job enlargement c. Job simplification d. Job characteristics e. Job enrichment

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending? a. Task complexity b. Task identity c. Task significance d. Task structure e. None of these

Wilson is viewed by his boss as driven, tenacious, and hardworking in the pursuit of his goals. These characteristics fit within which category?

Work-related characteristics

On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT: a. race or color of skin. b. if the applicant is over 18. c. if the applicant has ever been convicted of a crime. d. prior work experience. e. if the applicant has a legal right to work in the United States.

Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely? A. High Mach B. Low Mach C. High Feeling D. Low Feeling E. Moderate Thinking

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called: a. free riding. b. reduced commitment. c. power realignment. d. the costs of coordination. e. self-directed team.

Research shows that the link between _____ and _____ is small and is influenced by other factors. A. satisfaction; performance B. stress; work C. stress; home D. stress; performance E. satisfaction; personality

The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of: A. self-serving bias. B. openness to experience. C. over stability. D. emotional plateau. E. Machiavellianism.

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees? a. Human capital b. Economic capital c. Contingency assets d. Capital assets e. Economic assets

What are the key elements of communication? a. Encoding, message, and feedback b. Encoding, noise, and symbols c. Message, circuit, and decoding d. Feedback, message, and perception e. Feedback, circuit, and perception

What type of interview allows the applicant a great deal of freedom in determining the course of the conversation, bringing to light information that could otherwise remain concealed? a. Nondirective interview b. Structured interview c. Panel interview d. Biographical interview e. Situational interview

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed? a. Channel b. Message c. Sender d. Filter e. Receiver

When informing your staff of the date for the company picnic, a _____ would be most practical and successful. a. memo b. telephone c. video conference d. face-to-face contact e. newspaper notice

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination? a. Consolidated Omnibus Budget Reconciliation Act b. Health Maintenance Organization Act c. Occupational Safety and Health Act d. Family and Medical Leave Act e. None of these

Which legal act establishes mandatory safety and health standards in organizations? a. Occupational Safety and Health Act b. Consolidated Omnibus Budget Reconciliation Act c. Family and Medical Leave Act d. Americans with Disabilities Act e. Civil Rights Act

Which of the following behaviors is consistent with the socioemotional role? a. Reduce tension b. Give opinions c. Seek information d. Summarize e. Energize

Which of the following does NOT pertain to teams? a. Teams have a designated strong leader b. Teams have individual and mutual accountability c. Specific team vision or purpose d. Collective work products e. All of these pertain to teams

Which of the following is a formal team composed of a manager and his or her subordinates? a. Functional team b. Horizontal team c. Self-managed team d. Special-purpose team e. Social team

Which of the following is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development? a. A 360-degree feedback b. Job evaluation c. Multiple-rater appraisal d. Performance appraisal interview e. Homogeneity appraisal

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization? a. Formal communication b. Horizontal communication c. Downward communication d. Upward communication e. Diagonal communication

Which of the following is the most familiar and obvious flow of formal communication? a. Downward communication b. Gossips c. Horizontal communication d. Upward communication e. Vertical communication

Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual? A. Stereotyping B. Projection C. Figure- ground D. The halo effect E. Perceptual defense

Which of the following means using computers and telecommunications equipment to do work without going to an office? a. Telecommuting b. Social Loafing c. New social contract d. Outsourcing e. Realistic Job Preview

Which of these styles, according to Jung, avoids specifics, decentralizes decision-making and develops few rules and regulations? A. Intuitive-feeling B. Sensation-thinking C. Intuitive-thinking D. Sensation-feeling E. None of these.

a critical event.

emotion

a mental state arises spontaniously rather than through conscious effort and accomp. by physical changes

Phlex plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternate values.Phlex is most likely a. a diverse organization. b. an organization that encourages pluralism. c. a monoculture. d. geocentric. e. minority-owned organization.

a monoculture

an ethnocentric perspective leads to a. a monoculture. b. diversity in the workplace. c. pluralism. d. ethnorelativism. e. a global perspective.

a monoculture

The desire to form close personal relationships, avoid conflict, and establish warm friendships, describes:

a need for affiliation.

_____ is a role in which the individual provides support for team members' emotional needs.

a socioemotional role

Any group or person within or outside the organization that has some type of investment or interest in the organization's performance and is affected by the organization's actions is called:

a stakeholder.

Double Click, Inc. has a number of strategic business units. Its handheld computer unit has a large market share in this rapidly growing industry. Its handheld computer business would be classified as:

a star.

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of

a vertical team

Which workforce generation category is characterized as ambitious but lacking loyalty to the organization? a. Generation Y b. Generation A c. Teeny boppers d. Generation X e. Baby boomers

a. Generation Y

Which racial or ethnic category currently represents the largest and fastest growing minority group? a. Hispanic b. Asian c. African American d. White e. Native American

a. Hispanic

Which of the following is consistent with initiating structure?

a. People oriented behavior b. Country-club management style c. Open communication d. Teamwork oriented e. Task oriented behavior E.

Which of the following characteristics of leaders have been studied?

a. Personality traits b. Physical traits c. Social traits d. Work-related traits e. all of these E.

Which of the following types of power stems from a leader's special knowledge?

a. Reward power b. Referent power c. Legitimate power d. Coercive power e. NONE

Which of the following is the most frequently used and a highly effective influence tactic?

a. Rewarding desired behaviors b. Developing allies c. Using rational persuasion d. Making people like you e. Relying on the rule of reciprocity C.

Which of these, according to the leadership grid, is a 1,9 management style?

a. Team Management b. Middle of the Road Management c. Country Club Management d. Impoverished Management e. Authority-Compliance C.

_____ serves as invisible barriers to important horizontal movement within the organization. a. The glass wall b. Barriers to entry c. Affirmative action d. The glass ceiling e. Equal opportunity

a. The glass wall

Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and disability. Hopetech's diversity plan follows which model of corporate diversity? a. Traditional model b. Learning model c. Inclusive model d. Static model e. Exclusive model

a. Traditional model

Shortly after she landed a corporate-level job at InfoBasis, Tonya Kennel formed a women's leadership group to help women advance within the company. Membership within the group was voluntary and open to women with a desire to advance in the company. Tonya's group can best be described as a(n): a. network group b. diversity team c. self-help group d. focus group e. multicultural team

a. network group

Some of the key characteristics associated with charismatic leaders include:

a. visionary skills. b. communication skills. c. motivation skills. d. all of these. e. none of these. D.

a. She could reduce the number of hours she works. b. She could increase her level of absenteeism. c. She could ask for a raise. d. All of these. e. Only she could reduce the number of hours she works and she could ask for a raise.

_____ influences the critical psychological state of experienced meaningfulness of work.

a. Skill variety b. Task significance c. Task identity d. All of these

Empowering employees means giving employees _____.

a. information b. knowledge c. power d. rewards e. all of these

a.She could reduce the number of hours she works. b. She could increase her level of absenteeism. c. She could ask for a raise. d. All of these. <<<<<<< e. Only she could reduce the number of hours she works and she could ask for a raise.

The __________ style for handling conflict works best when maintaining harmony is especially important.

accommodating

The _____ conflict resolution style is best when maintaining harmony is important.

accommodating style

The _____ conflict resolution style is best when maintaining harmony is important. a. competing style b. accommodating style c. collaborating style d. avoiding style e. comprising

accommodating style

Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the _____ stage of team development.

adjourning

Once some teams have evolved to the _____ stage of team development, task performance is no longer the top priority.

adjourning

On the continuum of empowerment, employees who are self-managed:

are responsible for decision process and strategy.

A highly structured task and automatic feedback:

are substitutes for task-oriented leadership style

arry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try: a. job simplification. b. job enlargement. c. job rotation. d. job enrichment. e. job lay-off.

Characteristics of a good listener are someone who

asks questions, summarizes, and listens to central themes

Characteristics of a good listener are someone who:

asks questions, summarizes, and listens to central themes.

All the following are conflict handling styles discussed in your text EXCEPT:

assertive style.

Myers-Briggs Type Indicator

assessment measures a person's preference for introversion v extroversion, sensation v intuition, thinking v feeling, and judging v perceiving

A(n) ______ is an evaluation that predisposes a person to act in a certain way.

attitude

An evaluation that predisposes a person to act in a certain way is called a(n) _____.

attitude

______ are judgments about what caused a person's behavior-something about the person or something about the situation.

attributions

. Which of the following behaviors is NOT consistent with the socioemotional role? a. Encourage b. Energize c. Harmonize d. Compromise e. Follow

A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the ______. A. Keirsey personality test B. Myers-Briggs Type Indicator C. Eysenck Personality Test D. Enneagram Personality Type Detector E. Oxford Capacity Analysis

An example of _____ is when current employees are given preference when a position opens in their organization. a. discrimination b. internal recruiting c. nepotism d. external recruiting e. cannibalizing

An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of: A. projection. B. the halo effect. C. perceptual defense. D. stereotyping. E. attribution.

Characteristics of a good listener are someone who: a. asks questions, listens for facts, and avoids distractions. b. asks questions, summarizes, and listens to central themes. c. shows interest, judges content, and has preconceptions. d. listens between lines, starts to argue, and works hard. e. shows interest, works hard, and starts to argue.

During the _____ stage of team development, the major emphasis is on task accomplishment. a. forming b. performing c. achieving d. norming e. storming

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as: A. locus of control. B. self- confidence. C. self-efficacy. D. perceptual selectivity. E. cognitive dissonance.

Larry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try:

job rotation.

authoritarianism

belief that power and status differences should exist w/i organization

Patties Pancakes recently held a series of forces groups to gather information on employee perceptions of woman and minorities in the workplace. In particular, Pattie's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of a. sensitivity training. b. building a corporate culture that values diversity. c. changing the current organizational design. d. changing the current organizational structure. e. none of these.

building a corporate culture that values diversity

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

business-related

. Carmen's group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using: a. BATNA. b. a bargaining zone. c. mediation. d. integrative negotiation. e. distributive negotiation.

. Information distortion or loss of message content is a major problem with: a. upward communication. b. formal communication. c. downward communication. d. informal communication. e. horizontal communication.

. Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role? a. Harmonize b. Seek information c. Initiation d. Reduce tension e. Compromise

. Which of these may include intelligence tests, aptitude and ability test, and personality inventories? a. Assessment tests b. Probability exams c. Employment tests d. Development tests e. Culture exams

. _____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication. a. Status and power differences b. Differences across departments in terms of needs and goals c. Absence of formal channels d. Communication flow e. Semantics

. _____ is developed from critical incidents relating to job performance. a. Performance appraisal interview b. Semantic differential rating scale c. Behaviorally anchored rating scale d. Unidimensional rating scale e. All of these

A survey by the Conference Board found that _____ percentage of US workers are satisfied with their work. A. 25 B. 75 C. 45 D. 10 E. 95

According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT: a. admit ignorance. b. share control. c. discourage a clash of ideas. d. rally people around a compelling purpose. e. clarify norms.

All of the following are current strategic issues of particular concern to managers EXCEPT: a. right people to become more competitive on a global basis. b. right people for improving quality, innovation, and customer service. c. right people to become more competitive on a local basis. d. right people to retain during mergers and acquisitions. e. right people to apply new information technology for e-business.

All of the following are questions relevant to human resource planning EXCEPT: a. "What is the current turnover rate?" b. "What is the volume of business expected to be over the next five years?" c. "What was the volume of business over the past five years?" d. "How will new technology affect the organization?" e. All of these are relevant questions for human resource planning.

Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers- Briggs category? A. Judging-Perceiving B. Intuitive-Thinking C. Sensation-Thinking D. Sensation-Feeling E. Intuitive-Feeling

Managers' communication is _____-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way to achieve the goals. a. image b. idea c. purpose d. communication e. need

Once some teams have evolved to the _____ stage of team development, task performance is no longer the top priority. a. performing b. storming c. adjourning d. norming e. achieving

One of the most dangerous performance evaluation errors is _____, which places an employee into a class or category based on one or a few traits or characteristics. a. homogeneity b. the halo effect c. stereotyping d. diversion e. leniency

Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded. A. high introverted individuals B. high authoritarians C. high Machs D. low extroverted individuals E. low Machs

Roy is a top executive at a cigarette manufacturing company who believes that cigarettes are dangerous products and they kill people. This condition can be described as: A. job involvement. B. extroversion. C. cognitive dissonance. D. Machiavellianism. E. job satisfaction.

The _____ conflict resolution style is best when maintaining harmony is important. a. competing style b. collaborating style c. accommodating style d. avoiding style e. comprising

The _____ prohibits discrimination based on physical or mental disability. a. Civil Rights Act b. Immigration Reform and Control Act c. Vocational Rehabilitation Act d. Age Discrimination in Employment Act e. Vietnam-Era Veterans Readjustment Act

The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high, high b. high, low c. low, high d. low, low e. low, medium

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is: a. personal information. b. vicious gossip. c. business-related. d. destructive because it is not accurate. e. none of these.

The hiring of applicants based on criteria that are not job-related is called: a. affirmative action. b. equal employment opportunity. c. discrimination. d. reverse discrimination. e. employment-at-will.

The receiver _____ the symbols to interpret the meaning of the message. a. encodes b. transmits c. decodes d. responds to e. must ignore

There are two types of roles that emerge in teams. They are the ____ role and the ____ role. a. task specialist, socioeconomic b. generalists, socioeconomic c. task specialist, socioemotional d. generalists, socioemotional e. socioemotional, socioeconomic

Upward communication is usually used to communicate information about all of the following EXCEPT: a. suggestions for improvement. b. performance reports. c. indoctrination. d. financial and accounting information. e. grievance and disputes.

Which of the five stages of team development is marked by conflict and disagreement? a. Performing b. Norming c. Storming d. Forming e. Reforming

Which of the following brings norms into the team from outside? a. Critical events b. Primacy c. Carryover behaviors d. Explicit statements e. Recency

Which of the following is a component of a team? a. People in a team do not have to have regular interaction. b. Four or more people are required to form a team. c. A performance goal is shared between team members. d. Teams tend to be small groups, usually with less than 10 people. e. Each member tends to set his/her own goals for the team.

Which of the following is a standard of conduct that is shared by team members and guides their behavior? a. Leadership b. Cohesiveness c. Norm d. Attitude e. None of these

Which of the following refers to a method of directing, instructing and training a person with the goal to develop specific management skills? a. Mentoring b. Shadowing c. Coaching d. Apprenticeship e. Guiding

Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job? a. Recruiting b. Training c. Selection d. Development e. Orientation

Which of the following refers to the tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces? A. Machiavellianism B. Emotional stability C. Locus of control D. Authoritarianism E. Extroversion

A positive attitude toward one's job is called ______.

job satisfaction

Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been: a. top management speeches. b. to hire only white males. c. to develop mentoring relationships. d. through affirmative action. e. through targeted recruitment.

c. to develop mentoring relationships

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____.

satisfaction

committee

inclusive dimensions of diversity a. have a greater impact than do primary dimensions. b. are inborn. c. can change throughout one's lifetime. d. include such factors as gender. e. none of these.

can change throughout ones lifetime

The __________ budget plans and reports investments in major assets to be depreciated over several years.

capital

Which of the following types of power is vested in the manager's ability to punish employees?

coercive

All of the following are essential parts of any definition of leadership EXCEPT:

coercive power.

A condition in which two attitudes or a behavior and an attitude conflict is called ______.

cognitive dissonance

perception

cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting info from the environment

Attitudes have 3 components

cognitive, affective, and behavioral

A functional team is also referred to as a(n) _____.

command team

A functional team is also referred to as a(n) _____. a. task force b. command team c. horizontal team d. inter-organizational team e. special purpose team

command team

committee

Nancy belongs to a horizontal team in her organization. She was selected on the basis of her title, not her expertise. The type of horizontal team she belongs to is likely a(n):

committee.

The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

communication apprehension

All the following are conflict handling styles discussed in your text EXCEPT: a. accommodating style. b. compromising style. c. competing style. d. avoiding style. e. assertive style.

competing style.

All of the following behaviors are consistent with the role of a task specialist, EXCEPT:

compromise.

All of these behaviors are consistent with the role of a task specialist EXCEPT:

compromise.

All of these behaviors are consistent with the role of a task specialist, except: a. seek information. b. initiation. c. summarize. d. compromise. e. energize.

compromise.

regency

concept suggesting people also pay relatively greater attention to data that occurs at the end

The Leadership Grid used the two leader behaviors which were called:

concern for people and concern for production

The Leadership Grid used the two leader behaviors which were called

concern for people and concern for production.

The Leadership Grid used the two leader behaviors which were called: a. employee-oriented and relationship oriented. b. employee-centered and job centered. c. relationship-oriented and task-oriented. d. consideration and initiating structure. e. concern for people and concern for production.

concern for people and concern for production.

Managing team _____ is the most important skill required for effective team management.

conflict

Managing team _____ is the most important skill required for effective team management. a. norms b. cohesiveness c. conflict d. membership e. none of these

conflict

The capacity of an information channel is influenced by all of these except: a. the ability to establish a personal focus. b. the ability to handle multiple cues simultaneously. c. the ability to facilitate rapid, two-way feedback. d. the ability to minimize costs. e. both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback.

The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information is called: A. selective retention. B. dissonance. C. attitude. D. perception. E. personality.

The first step in the perception process is _____. A. contrasting B. attribution C. reasoning D. observation E. stereotyping

The forming stage of team development is characterized by: a. the establishment of order and cohesion. b. cooperation. c. problem solving. d. orientation. e. conflict.

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____. a. brainstorm b. brain dump c. group innovation d. groupthink e. group anxiety

Type A behavior pattern is characterized by all of these EXCEPT: A. impatience. B. devotion to work. C. aggressiveness. D. relaxed lifestyle. E. extreme competitiveness.

What percentage of a manager's time is spent in direct communication? a. 20 percent b. 100 percent c. 50 percent d. 80 percent e. 40 percent

Which are used to help determine why employees are leaving their jobs? a. Termination interviews b. Focus groups c. Employment tests d. Exit interviews e. Assessment Centers

Which legal act underscored the need for well-written job descriptions and specifications that accurately reflect the mental and physical dimensions of jobs? a. Vocational Rehabilitation Act b. Accountability Act c. Civil Rights Act d. Americans with Disabilities Act e. Patient Protection and Affordable Care Act

Which of the following describes the last step in the perception process? A. Observing information B. Screening the information C. Selecting what to process D. Organizing the selected data into patterns E. Transmitting the observed information

Which of the following is NOT a method used in external recruiting? a. Private employment agencies b. Employee referrals c. Newspaper advertising d. Employee resource chart e. State employment services

Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain? A. Authoritarianism B. External locus of control C. Introversion characteristic D. Machiavellianism E. Organizational citizenship

Which of the following is the uncertainty about what behaviors are expected of a person in a particular role? A. Role conflict B. Task overload C. Nonprogrammed decisions D. Role ambiguity E. Task underload

Which of these styles would likely be appropriate for a counseling job? A. Intuitive-feeling B. Sensation-thinking C. Intuitive-thinking D. Sensation-feeling E. None of these.

While on a job interview for an administrative position at a university, Alyssa was asked to respond to simulated memos and emails that are similar to those she would address if she was in that position. This is an example of a(n) _____. a. cognitive ability test b. performance review c. 360 degree feedback test d. work sample test e. assessment center

____ increases team cohesiveness. a. External competition b. Shared goals c. Team success d. All of these e. Shared goals and team success

____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization. a. Equal employment opportunity b. Discrimination c. Reverse discrimination d. Affirmative action e. Employment-at-will

_____ has led to the elimination of many positions in organizations. a. Globalization b. Insourcing c. Differentiation d. Restructuring e. All of these

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. a. BATNA b. A bargaining zone c. Mediation d. Integrative negotiation e. Distributive negotiation

_____ is a listing of job duties and desirable qualifications for a particular job. a. A job analysis b. A job listing c. A job requirement d. A job description e. A realistic job previews

_____ is a role in which the individual provides support for team members' emotional needs. a. A task specialist role b. A dual role c. A nonparticipator role d. A socioemotional role e. None of these

_____ is defined as communication transmitted through actions and behaviors rather than through words. a. Verbal communication b. Oral communication c. Written communication d. Nonverbal communication e. Electronic mail

_____ is part of the new social contract for employees. a. Job security b. A cog in the machine c. Knowing d. Employability, personal responsibility e. Routine jobs

_____ is the extent to which team members are attracted to the team and motivated to remain in it. a. Norming b. Commitment c. Caring d. Cohesiveness e. Leadership.

_____ is the first step in attracting an effective work force. a. Selecting the candidate b. Choosing recruiting sources c. Applying the matching model d. Human resource planning e. Initiating change

_____refers to loyalty to the heavy involvement in the organization. A. Organization citizenship B. Job satisfaction C. Dissonance D. Organizational commitment E. Job involvement

_____type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information. A. Feeling B. Gut-feel C. Intuitive D. Sensation E. Affective

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers? a. Opt-out trend b. Glass wall c. Opaque ceiling d. Glass ceiling e. Female advantage

d. Glass ceiling

Which of the following is a basic aim of diversity awareness training? a. Complying with federal employment law b. Reinforcing stereotypes employees may hold c. Teaching people the differences between women and men d. Helping individuals become aware of their own prejudices e. Helping individuals become aware of management's prejudices

d. Helping individuals become aware of their own prejudices

_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized. a. Maxi-Min approach b. Managing differentiation c. Maximum benefit approach d. Managing diversity e. Advantageous approach

d. Managing diversity

Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers? a. Female advantage b. Glass wall c. Opaque ceiling d. Opt-out trend e. Glass ceiling

d. Opt-out trend

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity? a. Enhanced breadth of understanding in leadership positions b. Better use of employee talent c. Increased quality of team problem solving d. Reduced costs associated with high turnover, absenteeism, and lawsuits e. Increased understanding of the marketplace

d. Reduced costs associated with high turnover, absenteeism, and lawsuits

Research has shown that: a. homogeneous groups are more creative than diverse groups. b. homogeneous groups are less satisfied than diverse groups. c. diverse groups are more creative than homogeneous groups. d. creativity has nothing to do with group composition. e. none of these.

d. creativity has nothing to do with group composition.

All of the following are changes that are reshaping our workforce EXCEPT: a. aging workforce. b. growth in foreign-born population. c. growth in Hispanic and Asian workers. d. younger workforce. e. women outnumbering men

d. younger workforce.

leverage ratios

debt ratio

For complex problems, a ____ network is most effective for swift, accurate problem resolution.

decentralized

When top executives work with managers in major divisions or departments to develop their own goals and plans, it is known as __________ planning.

decentralized

Formal Team

defined by formal organization structure Vertical: functional or command team

Telematics:

describes technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis -Advantages: cut expenses, increase sales, and decrease employee theft -Disadvantages: damage employee trust, create unhealthy levels of trust for employees, and hurt performance

Examples of nonprogrammed decisions would include the decision to:

develop a new product or service.

According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT:

discourage a clash of ideas.

factors influence rather attribution will be internal or external:

distinctiveness, consistency, consensus

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called:

distributive negotiation.

Affirmative action requires that an employer take positive steps to guarantee promotion from within. a. True b. False

Research has shown that a. homogeneous groups are more creative than diverse groups. b. homogeneous groups are less satisfied than diverse groups. c. diverse groups are more creative than homogeneous groups. d. creativity has nothing to do with group composition. e. none of these.

diverse groups are more creative that homogeneous groups

___ is defined as all the ways in which people differ a. Multiplicity b. Diversity c. Seniority d. Culture e. Variation

diversity

Josh is a manager at On-The-Go Cars. He recently has read quite a bit of literature on the benefits of work teams. He is particularly interested in forming a vertical team. There are twenty-eight employees in his department. Josh should:

divide the group into four teams of seven employees each.

The functional, __________, and __________ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.

divisional; matrix

The six interpersonal influence tactics for leaders include all of the following EXCEPT:

do not worry about people liking you

A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they:

don't feel appreciated.

Information distortion or loss of message content is a major problem with:

downward communication.

Information distortion or loss of message content is a major problem with

downward communications

. All of the following are selection devices used for assessing applicant qualifications EXCEPT a(n) _____. a. application form b. interview c. employment test d. assessment center e. drug usage test

. Darren and his team have just finished Project A, and are preparing to disband. Darren and his team are in the _____ stage of team development. a. forming b. storming c. norming d. performing e. adjourning

. Shifting one's own opinions to maintain team harmony refers to which socio-emotional role? a. Energizing b. Initiating ideas c. Encouraging d. Following e. Compromise

. The learned behaviors associated with being male or female are referred to as: a. racial roles. b. ethnocentrism. c. plurality. d. stereotypes. e. gender roles.

. To be effective communicators, managers should: a. focus primarily on enhancing downward communication in the organization. b. enhance lateral communication opportunities by encouraging teams. c. limit use of communication technology. d. strictly push for face-to-face communication. e. encourage the use of multiple channels of communication.

A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence. A. self-management B. social cohesiveness C. social awareness D. relationship management E. self-awareness

All of the following are common dysfunctions of teams EXCEPT: a. lack of trust. b. avoidance of accountability. c. fear of conflict. d. lack of commitment. e. results orientation.

All of the following are things bad bosses do to create stress for their subordinates EXCEPT: A. Bully and harass people to keep them on their toes. B. Create perpetual doubt about how well employees are performing. C. Fail to give people credit for their contributions and achievements. D. Impose unreasonable demands and overwhelming workloads. E. Tell people exactly what is expected of them.

An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called: A. sociology. B. vocational counseling. C. cultural anthropology. D. psychology. E. organizational behavior.

Bernice is a talkative, assertive, and sociable individual who is very comfortable with interpersonal relationships. Which of the following is applicable to Bernice? A. Machiavellianism B. Conscientiousness C. Agreeableness D. Emotional stability E. Extroversion

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called: a. self-directed teams. b. project teams. c. multinational teams. d. long distance teams. e. global teams.

During which stage of team development should the team leader help clarify team roles, norms, and values? a. Adjourning b. Storming c. Forming d. Performing e. Norming

Listening is _____ of effective communication. a. 10 percent b. 25 percent c. 40 percent d. 50 percent e. 75 percent

Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity. a. True b. False

eff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification? a. Empowerment b. Extinction c. Punishment d. Avoidance learning e. Positive reinforcement

If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on which of these factors?

emotional stability

A(n)_____ is an example of an intrinsic reward.

employee's feelings of self-worth

The Michigan researchers used the term _____ for leaders who established high performance goals and displayed supportive behavior toward subordinates.

employee-centered leaders

All of the following are a part of an organization's task environment, except:

employers.

The delegation of power and authority to subordinates is referred to as:

empowerment.

socioemotional role

encourage, harmonize, reduce tension, follow, compromise

Which of the following behaviors is NOT consistent with the socioemotional role? a. Encourage b. Energize c. Harmonize d. Compromise e. Follow

energize

engagement.

perceptual distortions

errors in perceptual judgement result from inaccuracies in any party of the perceptual process

norming

establishment of order and cohesion

attitude

evaluation-either positive or negative- predisposes a person to act in a certain way

Communication is defined by the text as the process by which information is:

exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Alderfer referred to the needs for physical well being as ____ needs.

existence

Alderfer referred to the needs for physical well being as _____ needs.

existence

which of the following types of power stems from a leaders special knowledge?

expert power

Two types of soft power include ______ and _____ power.

expert; referent

Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of a(n):

explicit statement.

Once a month, the top managers at George's Greenhouse make a point of meeting with the work teams in their respective divisions in order to communicate to them the organization's priorities, goals, and needs. This is an example of top management attempting to influence team norms through:

explicit statements.

person-job fit

extent which person's ability and personality match requirement of a job

external locus of control

external locus of control.

A(n)_____ refers to a reward given by another person.

extrinsic reward

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by

extrinsic rewards

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:

extrinsic rewards.

. A common dysfunction of teams is to be results oriented. a. True b. False

. A poor listener listens to central themes. a. True b. False

. An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation. a. True b. False

. BARS stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors. a. True b. False

. Exit interviews are valuable HR tools only if the departing employee leaves voluntarily. a. True b. False

. Teams run efficient meetings, whereas groups run meetings that encourage open-ended discussion. a. True b. False

A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation. a. True b. False

A group and a team are interchangeable terms. a. True b. False

A key element of the strategic approach to human resource management argues that human resource management is NOT a matching process and managers should avoid attempts to match or integrate employees to organization's strategy and goals. a. True b. False

A special purpose team is basically the same as a problem solving team. a. True b. False

A systematic process of gathering and interpreting information about the essential duties refers to job design. a. True b. False

free riding

free riding.

functional

The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the ______.

fundamental attribution error

The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the ______.

fundamental attribution error

Paying a woman less than a man for the same work is an example of a. Gender discrimination b. Ethnic discrimination c. Stereotyping d. Sexual harassment e. Prejudice

gender discrimination

The learned behaviors associated with being male or female are referred to as:

gender roles.

self-confidence

general assurance in one's own ideas, judgement, and capabilities

At FEI Industries, teams of product developers coordinate their work electronically at the North American, European, and Asian sites to coincide with peak operating hours at each location. Such teams are referred to as a _____.

global team

In goal-setting theory, _____ refers to the idea that employees have to "buy into" the goals.

goal acceptance

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.

goal specificity

The early research on leadership traits was referred to as the:

great man approach.

Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.

high Machs

Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinate's welfare. She can be described as:

high in consideration.

Individuals who believe that they control their own destiny are described as having a:

high internal locus of control.

Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which personality category most closely?

high mach

Research shows that _____are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.

high machs

The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

high, high

The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high; high b. high; low c. low; high d. low; low e. low; medium

high, high

The competing style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

high, low

The collaborating style of handling conflict reflects a __________ degree of assertiveness and a __________ degree of cooperativeness.

high; high

Which of the following group is expected to grow the most in employment from 2008 to 2018? a. Hispanic b. Asian c. African American d. European e. White

hispanic

____ means being unpretentious and modest rather than arrogant and prideful

humility

According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.

impoverished management

According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment. a. low-road management b. solitary management c. impoverished management d. middle-of-the-road management e. authority-compliance management

impoverished management

Which of the following is not a dividend of workplace diversity? a. Reduced costs associated with high turnover, absenteeism, and lawsuits. b. Increased understanding of the marketplace. c. Better use of employee talent. d. Increased costs associated with high turnover, absenteeism, and lawsuits. e. Enhanced quality of team problem solving.

increased costs associated with wither turnover absenteeism and lawsuits

The management of business operations conducted in more than one country is called:

international management.

______ are stressors associated with relationships in the organization.

interpersonal demands

Coordinate: horizontal communication

intradepartmental problem solving, interdepartmental coordination, change initiatives and improvements

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:

intrinsic rewards.

activity ratios

inventory turnover, conversion ratio

The grapevine "gossip"

is an informal, person-to-person communication network not officially sanctioned by the organizations

Personal communication network

is personal networking across organizational boundaries

Organizational control

is the systematic process through which managers regulate organizational activities to make them consistent with expectations established in plans, targets, and standards of performance

Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as:

job evaluation.

____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized a. Managing diversity b. Maxi-Min approach c. Managing differentiation d. Advantageous approach e. Maximum benefit approach

managing diversity

Austria's cultural preference is for achievement, heroism, assertiveness, work centrality, and material success. This would be considered

masculinity.

Open communication

means communicating with candor and sharing all types of information throughout the organization Helps employees accept, understand, and commit to organizational goals

Carmen's group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using

mediation.

Carmen's group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using:

mediation.

Birmingham Boardwalk, Inc. uses a(n) ____ program to provide minorities and woman with direct training and inside information on the norms and expectations of the organization a. sponsoring b. mentoring c. expatriate d. delegate e. advisory

mentoring

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:

mission.

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) _____. a. monoculture b. primary culture c. preferred culture d. pluralism e. dominating culture

monoculture

Which of the following statements is true about teams?

morale is higher in cohesive teams

The _____ the team interacts, the _____ cohesive the team.

more, more

Self-directed teams consist of 5 to 20 _____ workers. a. union b. non-union c. multi skilled d. low wage e. all of these

multi skilled

Self-directed teams consist of 5 to 20 _____ workers.

multiskilled

Most organizations _____ shift from a monoculture perspective to one of pluralism a. can never b. naturally c. must make a conscious effort to d. can easily e. are against a

must make a conscious effort to

An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called:

organizational behavior.

Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ______.

organizational citizenship

Loyalty to and heavy involvement in one's organization is called ______.

organizational commitment

The forming stage of team development is characterized by: a. problem solving. b. cooperation. c. conflict. d. the establishment of order and cohesion. e. orientation.

orientation.

According to Herzberg, _____ is an example of a hygiene factor.

pay

According to Herzberg, __________ is an example of a hygiene factor.

pay

Negotiation

people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties Integrative Distributive

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following except:

procedures and practices

Communication

process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior

Theories that explain how employees select the behaviors that allow them to meet their needs are known as

process theories.

Theories that explain how employees select the behaviors that allow them to meet their needs are known as:

process theories.

_____ refers to performance and the quality and quantity of task outputs as defined by team goals. a. Productive output b. Satisfaction c. Commitment d. Capacity to adapt e. Norms

productive output

profitability ratios

profit margin, return on assets, gross margin

all of the following are are major approaches to leadership EXCEPT

progressive leadership

management

promotes stability and order within the existing organizational structure

Traditional model dimensions of diversity include: a. religious beliefs. b. income. c. race. d. education. e. parental status.

race.

The key assumption of Hersey and Blanchard's situational model is that subordinates vary in their:

readiness level

The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their

readiness level.

The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their:

readiness level.

The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their: a. readiness level. b. satisfaction level. c. level of commitment. d. level of security. e. all of these.

readiness level.

Organizational citizenship

refers to work behavior that goes beyond job requirements & contributes as needed to organization's success

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:

relatedness needs.

Two leadership styles used by Fiedler in his contingency theory were:

relationship-oriented and task-oriented.

Type A behavior is characterized by all of these, EXCEPT:

relaxed lifestyle.

Type A behavior pattern is characterized by all of these EXCEPT:

relaxed lifestyle.

all of the following are traditional model dimensions of diversity EXCEPT a. age. b. sexual orientation. c. religious beliefs. d. physical ability. e. all of these are primary dimensions of diversity.

religious beliefs

All of the following are interpersonal influence tactics EXCEPT:

rely on the rule of demand.

All of the following are common dysfunctions of teams EXCEPT

results orientation

All of the following are common dysfunctions of teams EXCEPT:

results orientation.

All of the following are common dysfunctions of teams EXCEPT: a. fear of conflict. b. results orientation. c. lack of commitment. d. avoidance of accountability. e. lack of trust.

results orientation.

All of the following are common dysfunctions of teams, except: a. lack of trust. b. avoidance of accountability. c. fear of conflict. d. lack of commitment. e. results orientation.

results orientation.

_____ power is based in the ability of the leader to do such things as recommend promotions.

reward

Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of:

reward power.

Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of: a. referent power. b. reward power. c. coercive power. d. legitimate power. e. expert power.

reward power.

Uncertainty about what behaviors are expected of a person in a particular role is referred to as ______.

role ambiguity

Uncertainty about what behaviors are expected of a person in a particular role is referred to as ______.

role ambiguity

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

routine messages.

when leaders influence others through the exchange of benefits or favors,which influence tactic is being used?

rule of reciprocity

In the context of work team effectiveness, _____ pertains to the team's ability to meet the personal needs of its members.

satisfaction

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from: a. Stereotype b. Ethnocentrism c. Plurality d. Glass ceiling threat e. The female advantage

stereotype

During the _____ stage, the team leader should encourage participation by each team member.

storming

Which of the five stages of team development is marked by conflict and disagreement?

storming

A __________ is a narrative based on true events that is repeated frequently and shared among organizational employees.

story

A long-term time frame is most closely associated with:

strategic plans.

___ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.

strengths

_____ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishment and satisfaction.

strengths

physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ______.

stress

Organizational behavior involves

study of human attitudes, personality, emotions, and other individual characteristics and how they influence behavior and performance

A(n) _______ makes the leadership style unnecessary or redundant.

substitute for leadership

Downward communication is usually used to communicate information about all of the following EXCEPT

suggestions for improvement

Downward communication is usually used to communicate information about all of the following EXCEPT:

suggestions for improvement.

. Competency-based pay systems are also called skill-based pay systems. a. True b. False

. Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions. a. True b. False

A common cause of conflict includes scarce resources. a. True b. False

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. True b. False

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed. a. True b. False

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective. a. True b. False

A written test designed to measure a particular attribute such as intelligence or aptitude is called an employment test. a. True b. False

All managers are involved in human resource management. a. True b. False

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension. a. True b. False

As a general rule, large teams make need satisfaction for individuals more difficult. a. True b. False

By selecting rich channels managers can communicate nonroutine messages effectively. a. True b. False

Communication permeates every management function. a. True b. False

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication. a. True b. False

interactive leadership

the leader favors a consensual and collaborative process ( influence derives from relationships rather than position power and formal authourity

1. A centralized network is one in which: a. team members are free to interact with any of the team members. b. team members communicate through one individual to make decisions. c. team members communicate with an assigned partner. d. team members work independently and there is no need for communication. e. none of these.

team members communicate through one individual to make decisions.

locus of control

tells whether people places primary responsibility for his successes and failures within himself or outside forces

Charismatic leaders are often _____ than transactional leaders.

tend to believe more in themselves

perceptual defense

tendency of people to protect themselves by disregarding ideas, objects, or people that are threatening to them

stereotyping

tendency to assign a person to a group or broad category then attribute generalizations about the group to the person

machiavellianism

tendency to direct one's behavior toward acquisition of power and manipulation of other people for personal gain

self-serving bias

tendency to overestimate contribution of internal factors to one's success and contribution of external factors to one's failures

fundamental attribution error

tendency to underestimate influence of external factors on another person's behavior and overestimate influence of internal factors

The capacity of an information channel is influenced by all of these except:

the ability to minimize costs.

Trouser's inc management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Woman and minorities at this company who wish to be promoted are likely to experience a. cultural diversity. b. the glass ceiling effect. c. rapid promotion and advancement. d. ethnorelativism. e. all of these.

the glass ceiling effect

____ serves as invisible barriers to important lateral movement within the organization a. Barriers to entry b. Affirmative action c. Equal opportunity d. The glass wall e. The glass ceiling

the glass wall

All of the following are true about employee network groups EXCEPT: a. the groups are based on social identity b. the groups pursue a variety of activities c. the groups are formally created by the organization d. the mechanism of the groups work well with multicultural teams e. the groups help retain minority employees

the groups are formally created by the organization

Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else and therefore she is extremely hardworking. Josh is making which of these errors in perceptual judgment?

the halo effect

An overall impression of a person or situation based on one characteristic, either favorable or unfavorable, is an example of:

test 3

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