Test out 102 exam 3
Vera has brought her notebook computer to you for repair. After listening to her describe its symptoms, you hypothesize that the notebook may have a malfunctioning keyboard. Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select TWO). Recalibrate the keyboard's pressure sensors. Check for cracks in the power bundles that go from the keyboard to the motherboard. Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks. Connect an external keyboard. Use Device Manager to make sure the correct keyboard driver is installed and up to date.
Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks. Connect an external keyboard.
Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum? Fuser Primary corona Secondary corona Developing roller
Developing roller
Which of the following input devices uses a stylus? Touch screen Trackpoint Digitizer Touchpad
Digitizer A digitizer pad is used in Tablet PCs to receive input. Input is written onto the pad with a stylus pen, and those motions are transferred into data that is processed by the system. A touchpad and a touch screen uses your fingers to receive input to move or click the mouse. A trackpoint or pointing stick is a knob that moves the cursor. wrong Touch screen
A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection. Which of the following laptop ports or connections can be used to add this display device? (Select TWO). USB port using a USB-to-HDMI adapter Expresscard connection using a Expresscard Ethernet adapter DisplayPort using a DisplayPort-to-HDMI cable USB port using a USB-to-RJ45 dongle USB port using a USB-to-Wireless dongle
DisplayPort using a DisplayPort-to-HDMI cable \USB port using a USB-to-HDMI adapter
Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard monitor, and speakers? Firewire ports Docking station Infrared wireless Built-in Bluetooth USB ports
Docking station
Which of the following printer types is considered an impact printer? Dot matrix Inkjet Laser Bubble jet
Dot matrix
Which type of printer uses an inked ribbon? Dye sublimation Laser Dot matrix Ink jet
Dot matrix
Jan, a user in the documentation department, printed a very large document. When Jan's boss walked by the printer and saw the large stack of papers, he called you and asked if you could configure the printer to help reduce the amount of paper used by her department. Which of the following printer configuration would BEST facilitate the manager's request? Faxing Orientation Collating Duplexing
Duplexing Duplexing is the process of printing on both sides of the paper, which could reduce the amount of paper used by about 50%.
You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers. What should you do next? a) Share the printer over the network with the rest of the organization. b) Edit the printer properties to configure device-specific settings. c) Report to your supervisor that the job was completed. d) Document the steps you took to complete the configuration.
Edit the printer properties to configure device-specific settings. After installing a printer, you should configure device-specific settings before performing any further tasks. Documenting the steps you took to complete the configuration and reporting to your supervisor that the job was completed are good things to do, but not until after you have configured device-specific settings. Sharing the printer over the network is not required unless specified in the implementation plan or statement of work.
You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. Which of the following would be BEST to perform first? Replace the wireless card in the laptop. Enable the Bluetooth device in Device Manager. Enable Bluetooth in the BIOS/UEFI configuration. Update the device driver in Windows.
Enable Bluetooth in the BIOS/UEFI configuration
You want to use Hibernation on your Windows notebook. What does it need to have? UPS A Pentium IV or better processor A minimum of 1 GB of RAM Enough free hard drive space
Enough free hard drive space
Which of the following are printer languages? (Select THREE). PrintDef Capture Escape codes PostScript PCL SQL
Escape codes PostScript PCL Escape codes were used by early printers. Hewlett-Packard's Printer Control Language (PCL) and Adobe PostScript are two common printer languages on modern printers. Pascal is a procedural programming language that supports structured programming and data structures to encourage good programming practices.
You need to replace the video card in a laptop. What is the first step? Remove the keyboard. Remove the access panel at the bottom of the laptop. Remove the display wires if the video card is integrated into the motherboard. Find a service manual with correct disassembly procedures. Remove the bezel.
Find a service manual with correct disassembly procedures.
You have just purchased a used laptop, and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. Which of the following will BEST resolve this issue? Configure the laptop to use the Max Battery power scheme. Enable ACPI support in the BIOS. Charge the battery before pressing the power button. Free up disk space.
Free up disk space. wrong Charge the battery before pressing the power button.
You want to configure Power Plans on your Windows 10 laptop computer. Which of the following can do this? (Select TWO.) Click Start and then right-click Computer and select Properties. Click Advanced System Settings. Right-click the Desktop and select Properties. On the Screen Saver tab, click the Power... button. Click Start and then open the Control Panel. Double-click the System icon. On the Advanced tab, click the Settings button for performance. Go to Settings > System > Power & sleep. In the Notification Area, double-click the battery icon. Click Power Options.
Go to Settings > System > Power & sleep. Correct Answer: In the Notification Area, double-click the battery icon. Click Power Options.
After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration, and he knows it to be correct because it was working yesterday. What should you do first? Have him verify that the wireless card's hardware switch is in the On position. Have him update the drivers for the wireless card. Have him manually configure the wireless card to use only 802.11b. Have him purchase a USB wireless card to use until you can check the problem yourself.
Have him verify that the wireless card's hardware switch is in the On position.
A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the SIMPLEST way to power down the laptop? Hold down the power button for several seconds. Remove the battery. Disconnect the power adapter. Press Ctl + Alt + Del and open the task manager.
Hold down the power button for several seconds.
You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend? Ink Jet Dye sublimation Impact Laser
Impact
You have a notebook computer with a built-in wireless network card. One day, it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (Select TWO.) Install a PCI wireless network card. Enable the Bluetooth adapter on the notebook. Insert a wireless USB network card. Enable the infrared port on the notebook. Insert an ExpressCard wireless network card.
Insert an ExpressCard wireless network card. Insert a wireless USB network card. first of all reading comprehension and this is wrong Install a PCI wireless network card.
Which type of printer uses a drum, plastic toner, and fuser to create a printed page? Dot matrix Laser Dye sublimation Ink jet
Laser
Which type of printer uses lasers and electrical charges to transfer images to paper? Piezoelectric crystal inkjet Thermal inkjet (bubble jet) Laser Dot matrix
Laser
Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which of the following printers BEST meets the printing requirements for your company? Thermal Inkjet Laser Dot matrix
Laser Wrong answer is dotmarix
Which of the following battery types offers the greatest storage capacity in the smallest amount of space? Nickel metal hydride (NiMH) iron (IN) Lithium ion (LIB) Carbon
Lithium ion (LIB) Lithium ion (LIB) batteries offer the greatest storage capacity in the smallest amount of space. Nickel cadmium (niCad) and nickel metal hydride (NiMH) batteries take up more physical space than lithium ion batteries. Carbon batteries are small, but have significantly less charge than lithium ion batteries. They are commonly used in remote controls, flashlights, toys, or transistor radios, where the power drain is not too heavy. wrong Nickel cadmium (NiCad)
A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want verify that the backlight is failing before you replace it. Which of the following would be BEST to check before replacing the backlight? Make sure the power adapter cords are plugged in securely. Make sure the battery is still able to hold a charge. Check for cracks in the power bundles that go from the laptop to the display. Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power. Check the display inverter connections.
Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power.
Which printer permission would you assign to a user so that she can pause the printer? Manage this printer Print Pause printers Manage documents
Manage this printer
Which of the following is a 172-pin DIMM often used in laptops? TinyDIMM MicroDIMM MacroDIMM DIMM+
MicroDIMM
Which type of interface is typically used for internal wireless networking cards in laptops? ExpressCard USB Mini-PCI PCI Firewire
Mini-PCI
As an IT technician, you are often asked to work on laptop computers that included internal wireless network cards. Which of the following is the MOST commonly used type of card for these internal wireless adapters? Mini-PCI USB ExpressCard/34 Firewire
Mini-PCI Most internal wireless network cards in laptops connect using a mini-PCI interface. USB, Firewire, and ExpressCard are external buses for external devices.
Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works. Which tool will help you troubleshoot this problem? Power supply tester Multimeter Loopback plug Cable tester
Multimeter
Which of the following is an advantage of connecting a printer to a network? a) Printing speed is increased. b) Multiple users can print to the same printer. c) Troubleshooting costs are decreased. d) You can use a less costly printer.
Multiple users can print to the same printer.
The manufacturing department consists of 50 employees. Due to the number of employees in this department, the company cannot afford to have a printer for each user. Your company has purchased a new and very expensive laser jet printer for this department's use. This printer needs to be configured so all users in the department have the ability to print to this device from their own computers. Which of the following printer connections would BEST facilitate multiple user access? Serial Network USB Parallel
Network
Which of the following battery types has the greatest need to be completely drained before being recharged? Nickel metal hydride (NiMH) Lithium ion (LIB) Carbon Nickel cadmium (NiCad)
Nickel cadmium (NiCad) Nickel cadmium (NiCad) batteries experience a memory effect. If the battery is not completely drained before being recharged, the remaining charge in the battery eventually becomes unusable. Draining the battery completely on occasion ensures that the battery can access its full capacity. Nickel metal hydride (NiMH) and lithium ion (LIB) batteries do not have the memory effect and do not need to be completely drained. However, all batteries have a specific lifetime. After a period of time, the battery becomes less able to hold a charge and should be replaced.
You have created a large course that describes how to install and use the software created by your company. You created the document using FrameMaker, which uses its own proprietary file format. Because your customers don't use FrameMaker, you need to print the document in a format that all of your customers can use. Your customers use Windows, Linux, and Mac operating systems. Which of the following print methods would provide the BEST output for your customers to use? Print the file to PDF. Print the file to paper and ship it to your customers. Print the file to XPS. Print the file to the Fax printer.
Print the file to PDF.
Which of the following virtual printing options allows you to convert a Word document into a .jpg file? Print to PDF Print to XPS Print to File Print to Image
Print to Image
Which printer management component would you use to view the drivers used by a printer? Printer properties Print spooling service Print queue Print server properties
Printer properties
You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur. Which of the following actions would MOST likely fix this issue? Recalibrate the digitizer pad. Replace the digitizer pad. Hold the stylus at an increased angle. Remove any scratches from the digitizer pad. Replace the stylus.
Recalibrate the digitizer pad.
A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop? Replace the internal wireless card. Add more memory. Replace the system board. Replace the hard drive with one with a larger capacity.
Replace the internal wireless card.
A technician is servicing a laptop that works properly when the power adapter is plugged in. Even though the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down. Which of the following actions should the technician perform? Replace the laptop battery. Change the power options mode to Power Saver. Replace the power adapter. Change the power options mode to Balanced.
Replace the laptop battery.
A technician is replacing a hard drive in a laptop. Which of the following is the FIRST action the technician should perform before opening the laptop case? Obtain the appropriate hand tools. Review the laptop manufacturer's documentation. Document and label cable and screw locations. Create written disassembly notes and tape screws and parts to the notes.
Review the laptop manufacturer's documentation.
An internal laptop keyboard is generally connected to the laptop's system board using a: Ribbon cable Mini-molex connector USB connector PS/2 port
Ribbon cable
A technician is tasked with repairing a laptop keyboard with sticking keys. Which of the following actions should the technician perform before replacing the keyboard? Enable the Bounce Keys setting to ignore repeated keystrokes. Repeatedly drop a small rubber ball on each sticky key. Disable the Sticky Keys keyboard setting. Spray compressed air between the keys.
Spray compressed air between the keys.
You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working. Which of the following is the MOST likely cause? (Select TWO). The wireless network card is emitting radio signals that interfere with the backlight, causing it to stop functioning. Malware was installed as part of the download that targeted the backlight circuitry. The cold cathode fluorescent lamp has burned out and needs to be replaced. The extended download placed high demands on the system DC power, causing the BIOS to shut off the backlight. The inverter in the LCD assembly has malfunctioned.
The cold cathode fluorescent lamp has burned out and needs to be replaced. The inverter in the LCD assembly has malfunctioned. reading comprehension
A technician is tasked with replacing an internal laptop hard drive. Which of the following hard drive standards would be of MOST concern when selecting a replacement? The hard drive's minimum voltage requirements The hard drive's read and write speeds The hard drive's form factor The hard drive's storage capacity
The hard drive's form factor
When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead. Which of the following options is the QUICKEST way to make the change? Select the proper video source from the projector's settings menu. Change the dual display settings in the operating system's control panel. Toggle the dual display function key on the laptop. Disconnect and reconnect the laptop to the projector.
Toggle the dual display function key on the laptop. \ The quickest way to change the dual display settings is to press the laptop's dual display function key on the laptop. This may require the Function key to be pressed at the same time. Often, the action will change the display from mirroring the desktop to extending the desktop to disabling the display in a round-robin order.
A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would BEST help the technician diagnose the problem? Toggle the touchpad function key. Attach an external mouse. Disable the touchscreen. Attach an external keyboard.
Toggle the touchpad function key.
Which component in a laser printer charges the paper to attract toner? Drum Fuser Primary corona Transfer roller
Transfer roller
Which connector is most commonly used to connect printers to desktop PC systems? Coalex cable RJ11 USB IEEE 1284
USB Rj11 is Wrong
After replacing a laptop touchpad, a technician finds that the touchpad does not move the cursor. However, the attached USB mouse does. Before opening the laptop case to re-check the connection, which of the following actions should the technician perform? Perform a minimal boot of the operating system so that device drivers are not loaded. Unplug the USB mouse and re-check touchpad movements. Increase the operating system's mouse speed setting. Toggle the scroll lock key on the keyboard.
Unplug the USB mouse and re-check touchpad movements. wrong Perform a minimal boot of the operating system so that device drivers are not loaded.
In preparation to use your notebook on the airplane as you travel to a conference, you disconnected the external USB mouse. The cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons on the notebook. Which of the following actions would MOST likely stop the mouse from drifting? Enable airplane mode. Disable the trackpad in the control panel. Update the trackpad drivers. Buy a new external mouse.
Update the trackpad drivers.
A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an Ethernet port. The wireless network has failed, and the replacement part will take two days to arrive. Which of the following solutions will connect the laptop to the company's wired network? Transfer files using an external USB flash drive and then move the flash drive to a computer that is connected to the network. Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable. Use a USB-to-Wi-Fi dongle to replace the laptop's internal wireless NIC. Enable a Bluetooth connection between the laptop and a computer that is connected to the network.
Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable.
A user opens a help desk ticket to replace a laptop keyboard. The user reports that the cursor randomly moves when typing using the laptop keyboard, causing the user to make frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used. You want to find a more affordable solution than replacing the keyboard. Which of the following actions would mitigate the problem? Decrease the operating system's mouse speed setting. Lower the screen resolution so that mouse movements are less granular. Increase the screen resolution so that mouse movements are more granular. Use the special function key to disable the touchpad when the laptop keyboard is used.
Use the special function key to disable the touchpad when the laptop keyboard is used.
Which feature makes it possible to close some notebook computers and still use the touchscreen? Removable touchscreen Dual display 180 degree rotating touchscreen External touchscreen
180 degree rotating touchscreen Some notebooks have special touchscreens that can rotate 180 degrees, allowing the notebook to close and the screen to still be visible. Some notebooks have a removable touchscreen. This turns the notebook into a tablet. wrong Removable touchscreen
You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop? 3.5" 5.25" 2.5" 1.25"
2.5"
Which of the following printers would produce the highest print quality? 300 DPI 24-pin 18-pin 600 DPI
600 DPI
A sales person typically carries a laptop computer to several off-site customer meetings each day, but needs the flexibility to quickly attach other peripherals and charge the laptop battery while at their office desk. Which of the following laptop feature would BEST meet these requirements? A laptop docking station A keyboard-video-mouse (KVM) switch A USB 3.0 hub A USB-to-RJ45 dongle
A laptop docking station
WEEK 2 A manufacturing company has customized a computer application that supervisors will use to track line worker efficiency. Supervisors will interact with the application while walking within and between work areas and will also use the laptop while sitting at their desks. Which of the following laptop features would BEST minimize the awkward movement of carrying a bulky laptop with a hinged display while providing the flexibility to use the device at a desk? A touchscreen display A rotating or removable screen A laptop docking station Special function keys
A rotating or removable screen
From your laptop, you have been working on a large project that has required you to open a lot of items (programs, files, etc.). It is time to leave the office and make the two-hour journey home. You will be working on this project a bit more when you arrive at home. Your computer's battery is failing and only has a very short life span (about one hour) before your computer loses power. When you arrive home and open the lid of your laptop, nothing happens. After plugging in your computer and powering it on, you find that all of your programs and files have been closed. To troubleshoot this, you open Control Panel and navigate to the settings that control what your computer will do when the laptop lid is closed. Which of the following power settings MUST you choose to prevent the same problem in the future? When I close the lid: Standby When I close the lid: Shut down When I close the lid: Sleep/Suspend When I close the lid: Hibernate
When I close the lid: Hibernate Hibernate saves the state of your computer to the hard disk and completely powers off your computer. When the devices resumes, the saved state is restored to RAM, and you can pick up where you left off.
While changing the toner cartridge in your laser printer, you accidently spill toner in and around the printer. Which of the following is the BEST method for cleaning up the spilled toner? a) Wipe up most of the toner using a warm, wet cloth, and then vacuum. b) Use an anti-static micro-filtering vacuum. c) Scoop up large portions and then use a static cloth to wipe up the remaining toner. d) Use a household vacuum.
b) Use an anti-static micro-filtering vacuum.
You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the most likely cause of the problem? a) A problem with the printer power supply or the power cable b) Wrong print driver c) Bad printer memory d) Wrong toner cartridge
b) Wrong print driver
When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select TWO). a)Drum b) Primary corona wire c) Fluorescent lamp d) Secondary corona wire e) Rubber scraper
c) Fluorescent lamp e) Rubber scraper After a page is printed, a rubber scraper removes any remaining toner from the OPC drum. A fluorescent lamp removes any remaining electrical charge. If images from previous print jobs show up on the page, check these two components. The primary corona charges the drum prior to writing the image. The secondary corona charges the paper to attract the toner. If these two components are faulty, the current image might have streaks or missing parts. If the toner is not sticking to the paper, check the transfer roller. wrong a) Transfer roller
A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output, only the top half of each page was printed, and the bottom half was blank. Which of the following will MOST likely rectify this issue? a) Instruct her to not create such complex print jobs. b) Install additional memory in her workstation. c) Install additional memory in the printer. d) Update the printer driver on her workstation. e) Ask the network administrator to increase the speed of the network link in her department.
c) Install additional memory in the printer.
Which of the following methods can be used to connect a printer to a network? (Select TWO.) a) Plug a network cable into your printer's USB port. b) Plug a network cable into your printer's serial port. c) Plug an Ethernet cable into the network port in the printer. d) Connect your printer to an external print server device that is connected to the network. e) Plug a USB-to-Ethernet adapter in your printer's USB port. XXXX
c) Plug an Ethernet cable into the network port in the printer. d) Connect your printer to an external print server device that is connected to the network. e) is wrong
You replaced the ink cartridges in a color inkjet printer. Users are now complaining that print quality has degraded, lines are fuzzy, and the colored areas in images are starting or stopping before they should. Which inkjet maintenance task do you need to perform? a) Cartridge replacement using new cartridges instead of refills b) Print head cleaning c) Printer cartridge calibration d) Carriage and belt realignment
c) Printer cartridge calibration Wrong answer of the week b) Print head cleaning
Oliver, a user in your company, is using an inkjet printer. After using this printer for several months, Oliver has noticed that streaks are beginning to appear on his printed pages. Oliver has asked you to fix this issue. Which of the following is MOST likely causing Oliver's printer to malfunction? a) The imaging drum is probably at end of life. b) The mirror in the printer is dusty and needs to be cleaned. c) The printer's heads are out of position and need to be aligned. d) The fusing unit is too hot, causing some of the ink from the previous job to remain on the unit.
c) The printer's heads are out of position and need to be aligned Streaks on an inkjet printer's pages are commonly caused by printer heads that are out of alignment. You can generally fix this problem using your printer's alignment function to straighten them. wrong is a) The imaging drum is probably at end of life.
Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem? a) The paper is poor quality. b) The photosensitive drum is wearing out. c) The fuser assembly is damaged. d) A corona wire is dirty.
d) A corona wire is dirty.
You replaced the print cartridge on an inkjet printer. What should you do next? a) Replace the fuser roller assembly. b) Send the printer to the factory for a realignment. c) Replace the ribbon as well. d) Calibrate the printer.
d) Calibrate the printer.
If a printer is connected directly to a Windows workstation, what can be done to allow other workstations on the same network to send print jobs to this printer? a) Configure the workstation as a print driver. b) Configure the printer to be a print server. c) The printer can only be shared by disconnecting it from the workstation and connecting it to the network. d) Configure the printer to be a shared printer.
d) Configure the printer to be a shared printer.
You're responsible for ordering consumables for your organization's printers. Users print from these printers frequently and demand the utmost in reliability. Which of the following would be the BEST option when ordering new toner for these printers? a) Discount toner cartridges from a third-party manufacturer. b) Toner refill kits. c) Remanufactured cartridges from a recycler. d) Toner cartridges recommended by the printer manufacturer
d) Toner cartridges recommended by the printer manufacturer
You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the BEST way to remove the excess toner? a) Blow it out with compressed air. b) Wipe it out with a wet, soapy rag using a mild detergent. c) Sweep it out with a small broom. d) Use an anti-static vacuum.
d) Use an anti-static vacuum.
For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps. Which of the following will MOST likely resolve the problem? a) Recalibrate the printer's color profile. b) Check the gap between the printer head and the paper. c) Add additional memory to the printer. d) Use the automatic print head cleaning feature.
d) Use the automatic print head cleaning feature. wrong b) Check the gap between the printer head and the paper.
Which of the following paper types should not be used in inkjet printers? a) Any colored paper b) Multi-purpose paper c) Paper that is not specifically marked "For inkjet printers." d) Very glossy paper
d) Very glossy paper I would guess this is correct but it's not the answer they are looking for c) Paper that is not specifically marked "For inkjet printers."
Your system administrator shared a USB laser printer connected to your Windows 10 system so other users on the network can send jobs to it. A network user has sent a large job to the printer, but the print job has stalled. You try to delete the print job, but can't. Which of the following BEST describes the reason you cannot delete the print job? a) You do not have the Manage this printer permission. b) You do not have the Print permission. c) You do not have the Manage network printers permission. d) You do not have the Manage documents permission.
d) You do not have the Manage documents permission. In this case, you can't delete the print job because you don't have the Manage documents permission. Users who have the Manage documents permission can manage all documents in the queue (pause, resume, delete, or rearrange the order). Users with the Print permission can print using the printer and manage their own documents. Users with the Manage this printer permission can edit the printer properties and pause the printer, but cannot manage any documents waiting to be printed. The Manage network printers permission does not exist
A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot. Which of the following processes will seat the module in the slot? Add the mounting pegs to the side of the memory module. Attach the ribbon cable and press into place until the mounting clips catch the mounting pegs. Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 70-degree angle to the motherboard and press down until the side hold-down clips snap into place. Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the side hold-down clips snap into place. Slide the memory into the external Expresscard slot horizontally until the card is even with the laptop case and you hear a click.
Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the side hold-down clips snap into place. not 90 degree angle
You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen. Which of the following BEST describes the type of display you are working with? An LED display that does not use backlighting. A plasma display that does not use backlighting. An LCD display that uses CCFL backlighting. An LCD display that uses LEDs for backlighting.
An LCD display that uses CCFL backlighting. The inverter looks like a long, rectangular circuit board and is used to convert DC power into the AC power used by the fluorescent tubes for the CCFL backlighting. The inverter is usually located at the base of the screen.
A technician is tasked with replacing a Wi-Fi antenna in a laptop computer. Which of the following places would the antenna MOST likely to be located? Around the laptop's bezel Near the memory expansion slots Next to the laptop battery Under the laptop keyboard
Around the laptop's bezel wrong Near the memory expansion slots
Which of the following types of printers heats the ink in its print head to print? Laser Bubble jet (inkjet) Thermal Piezoelectric crystal inkjet
Bubble jet (inkjet)
The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use your notebook, but you still need a system that is portable if necessary. You currently own a spare USB mouse and keyboard, as well as a nice monitor. Which option will give you the portability you need while at the same time save money and not impede your work? Switch to a tablet device. Connect an external keyboard, mouse, and monitor when necessary. Buy the biggest notebook possible so you don't feel so confined. Buy a docking station for your notebook. Buy a small, lightweight desktop computer.
Buy a docking station for your notebook. A docking station lets you use your notebook system as a desktop system. The docking station includes special ports that connect to the back of the notebook and let you use the normal-sized external mouse, keyboard, and monitor you currently own. The docking station provides a quick and easy way to connect these peripheral devices by simply snapping your notebook into the docking station.
A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit (GPU). Which of the following troubleshooting steps should be completed? (Select TWO). Replace the battery. Connect an external USB hard drive. Connect an external display device. Toggle the dual display function key. Connect an external keyboard and mouse.
Connect an external display device. Toggle the dual display function key. Reading Comprehenchen is a thing you know.
Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor? Touch pad Pointing stick ExpressCard Digitizer
Pointing stick Pointing sticks (also called a trackpoint) are small knobs in the center of the keyboard. Pushing on this knob moves the cursor. The touchpad is located below the keyboard. Moving your finger across the pad moves the mouse. You can also tap the touchpad to click the mouse. A digitizer pad is used in Tablet PCs to receive input. Input is written onto the pad with a stylus pen, and then those motions are transferred into data that is processed by the system. An ExpressCard is an expansion card for laptops. wrong Pointing stick
A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external monitor port on her laptop. What should you tell her? This can't be done. A special adapter must be installed in a USB slot on the laptop. Increase the screen brightness until the display appears on the video projector. Press and hold the Fn key; then press the monitor function key (image of a monitor on it). The laptop should have automatically detected the external display and redirected video output to it.
Press and hold the Fn key; then press the monitor function key (image of a monitor on it). To redirect the video display to an external video projector, hold down the FN key; then press the monitor function key (the key at the top of the keyboard that has an image of a monitor on it).
Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge? Primary corona Organic photoconductor (OPC) drum Transfer corona Fuser
Primary corona
Which of the following allows a computer to communicate with a printer? Print spooler Print driver Printer port Print queue
Print driver The print driver is the software that allows the computer to communicate with the printer. The print queue is the portion of the hard drive where print jobs are stored before going to the printer. The printer port is the means by which a printer connects to a print server. printer Port is wrong
Which term refers to the portion of the hard drive where print jobs are stored before going to the print device? Print device Print queue Print driver Printer port
Print queue
Which of the following components are found in dot matrix printers? (Select TWO.) a) Tractor feed b) Platen c) lazer d) Nozzles
a) Tractor feed b) Platen
A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered. Which of the following is MOST likely causing this problem? She has entered the wrong password too many times, causing Intruder Detection in Windows to lock the system. The Scroll Lock key has been pressed, locking all input from the keyboard. She has turned Num Lock on, causing the keyboard to register numbers instead of letters. The CPU is in power-save mode, causing all login attempts to be denied. The keyboard must be replaced.
She has turned Num Lock on, causing the keyboard to register numbers instead of letters
Which ACPI power state allows a system to start where it left off, but all other components are turned off? Soft Off Working Sleeping Mechanical Off
Sleeping
One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text was light or faint. A new print head was installed, but the documents are still faint. Which of the following should you do to troubleshoot the MOST likely cause? a) Check the gap between the printer head and the paper. b) Initialize the ribbon. c) Install a maintenance kit. d) Check the toner levels.
a) Check the gap between the printer head and the paper. Wrong answer of the week d) Check the toner levels.
Which printer management components would you use to view the port a printer uses? (Select TWO.) a) Print server properties b) Printer properties c) Print queue properties d) Print spooling service e) Print queue
a) Print server properties b) Printer properties Reading Comprehension is a thing
You have just installed a maintenance kit in your laser printer. Which of the following is the BEST next step to perform? a) Reset the page count. b) Reinstall the print drivers. c) Use the automatic cleaning feature. d) Check the gap between the print head and the paper.
a) Reset the page count. Wrong answer of the week d) Check the gap between the print head and the paper.
Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the MOST likely cause of Hannah's print problems? a) The wrong print driver has been selected. b) The program used to create the document has a bug. c) The hard drive on the print server is corrupt. d) The cable connecting the printer to the network is failing.
a) The wrong print driver has been selected.
You replaced the print cartridge on an inkjet printer. Which of the following BEST describes the next step you should perform? a) Send the printer to the factory for a realignment. b) Calibrate the printer. c) Replace the ribbon. d) Replace the fuser roller assembly.
b) Calibrate the printer.
You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers. Which of the following are the BEST steps to take next? (Select TWO). a) Do nothing. Your work is done. b) Edit the printer properties to configure paper tray and other device-specific settings. c) Verify that it is working correctly by printing a test page. d) Use Driver Rollback to make a backup copy of the new printer driver. e) Use the USBTEST utility in Windows to verify that the USB connection is working properly. f) Set the printer driver to print grayscale by default to reduce color toner consumption.
b) Edit the printer properties to configure paper tray and other device-specific settings. c) Verify that it is working correctly by printing a test page. After you install a new printer for a customer, client, or user, configure device-specific settings and then print a test page to verify that the printer is working properly. a) is wrong
After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is the MOST likely problem? a) Secondary corona b) Fuser rollers c) Print drum d) Primary corona
b) Fuser rollers
One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following, if adjusted or replaced, would BEST fix the printer? a) Photoreceptor drum b) Fuser unit c) Toner hopper d) OPC drum e) Laser
b) Fuser unit
If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing? a) Share the printer from a computer that has a wireless network connection. b) If the printer is Ethernet capable, it can be connected to the network through a wireless router. c) If the printer is Bonjour-enabled, it can be discovered by workstations using the Bonjour service. d) If the printer has a USB port, plug in a USB wireless adapter.
b) If the printer is Ethernet capable, it can be connected to the network through a wireless router.
You're troubleshooting an older laser printer that is creating accordion jams where the paper is crumpled as it exits the printer moving into the output tray. Which of the following will MOST likely fix this problem? a) Replace the drum. b) Install a maintenance kit. c) Replace the toner cartridge. d) Use heavier paper. e) Replace the fuser wires.
b) Install a maintenance kit.
Which of the following is the MOST likely symptom of a dirty drum or roller in a laser printer? a) A faint image on the print job. b) Lines or splotches repeated at regular intervals on the print job. c) Smudges on the print job. d) A vertical black or white stripe on the print job.
b) Lines or splotches repeated at regular intervals on the print job.
You installed a new toner cartridge in a company-owned laser printer and did some maintenance tasks that you noticed needed to be done. Which of the following BEST describes the next step you should perform? a) Check the gap between the printer head and the paper. b) Reset the page count. c) Reinstall the print drivers. d) Use the automatic cleaning feature.
b) Reset the page count.
After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the MOST logical reasons for this conclusion? a) Garbage characters on the page b) Spots at regular intervals on the page c) A blank page d) Ghost images on the page
b) Spots at regular intervals on the page
