The Business Process

Information systems are created based on what?

Business processes

Business Process Activities

Changes inputs into outputs and represent the action items in a process model.

Business Process Engineering Phase 2

Create the Components All five components are then created (hardware, software, data, procedures, and people) if it is a fully automated system. If it is a semi-automated system, only some components are created, such as hardware, software, and data, while procedures and people are omitted. Areas of improvement are identified and incorporated into the "to-be" process model. This model becomes the basis for the new information system. It is important to be sure that every improvement is made to the future processes.

Business Process Vertical rectangle

Data

Business Process Lines with arrows

Data Flow

What is the fourth component of the Business Process?

Data Flow

What is the third component of the Business Process?

Facilities

Process Modeling is ____________________________

a graphic representation of how data flows and how activities are related in an organization.

Is ordering needed products considered an example of a business process?

Yes

Is receiving products ordered considered an example of a business process?

Yes

Is the process of putting stock out for sale an example of a business process

Yes

Is the process of selling products an example of a business process?

Yes

Business Process Rectangle

(usually with rounded corners) represents an activity.

Customer Relationship Management

A customer relationship management (CRM) system includes a database, applications, and set of prebuilt procedures for managing contact with the customer. The system is designed to keep the customer central to all processes. In this way, all departments have access to the database so that no customer information is reduplicated elsewhere, which could result in the spread of misinformation

What is the first component of the Business Process?

Activities

What is an example of a partially automated Business Process?

An inventory system at a grocery store in which the inventory is taken manually, entered into a computer system, and then the remaining activities are automated.

Business Process Resources

Are items of value, such as suppliers, customers, or auto parts.

Business Process Facilities

Are storage areas, such as a warehouse that stores spare parts, tires, and other auto products.

Enterprise application integration

Enterprise application integration (EAI) is less comprehensive than ERP, but it includes a set of software applications that work to connect the existing systems of an organization together, helping to reduce the occurrence of information silos, which is when information remains in one department, when really it needs to be shared across departments to reduce redundancies and increase efficiency.

Enterprise Resource Planning

Enterprise resource planning (ERP) includes a database, modules (a set of applications), and a set of prebuilt procedures, which are used to consolidate business operations into one consistent platform. ERP systems include the features of CRM systems, as well as include accounting, inventory, manufacturing, and human resource applications. Because ERP systems encompass so many parts, they can be tricky to manage, and an organization must spend the time upfront to make sure that the system is helping to maximize the efficiency of the organization, rather than hinder it.

Business Process Engineering Phase 3

Implement the Processes The system built based on the new process model is now implemented. The new process should be more efficient, streamlined, and easier than the old process.

What is an example of a totally manual business Process?

Inventory entered manually.

A Business Process is _________________

Is a series of steps that defines how something is done.

What is the relationship between Business Processes and Information Systems?

It depends on how extensive the processes are. If the processes are extensive, there might be several systems that support one process.

Business Process Resources and facilities

Might be represented by different shapes to identify them

Business Process Engineering Phase 4

Phase IV: Assess the Results Procedures are created to assess the processes. The results are used to monitor the effectiveness of the new processes. When changes need to be made or problems are identified, the entire BPE process is restarted.

Every task in an organization is a______________

Process

Business Process Data Flows

Represent the data that move between activities in a process.

Business Process Diamond

Represents a decision point from which two distinct paths may follow, one representing a "Yes" condition and the other representing a "No" condition.

What is the second component of the Business Process?

Resources

Business Process Engineering Phase 1

Studies the organization as it currently stands and then creating a business process model (using process modeling notation) of all its activities. System users may help with this step to ensure its accuracy. The reason for this phase is to be sure the current system is understood so that areas for improvement can be identified.

Typically there are a variety of Process Models for each distinct Activity?

True

What is an example of a fully automated Business Process?

Walmart Inventory System

Is Disposing of bad products an example of a business process?

Yes

Is existing inventory stock considered an example of a business process?

Yes

A Business Process can also be referred to as__________

an activity during which a series of related steps transforms inputs to outputs.