The Exceptional Manager

Which of the following defines an organization? A group of people who work together to achieve some specific purpose A group formed by people who are seeking friendship or common interests Two or more people who share interests, hobbies, or collective goals A large number of people gathered together

A group of people who work together to achieve some specific purpose

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate? Building a catalog of services Becoming a mentor Challenging one's talent and skill Experiencing a sense of accomplishment

Experiencing a sense of accomplishment

True or false: Studying management enables you to understand how to manage yourself in the workplace and interact and relate more effectively with your supervisors and coworkers. True False

True

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally. True False

False

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming Harrison, who awards a $75 bonus to any employee who brings in a new customer Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? Controlling Leading Planning Organizing

Controlling

Sanjay is a manager at Ridgeway Appliance Corp. and is responsible for helping the company reach its goal of purchasing a manufacturing facility. He created a plan to guide the company in the purchasing process and the company successfully carried it out and bought the new facility. Which aspect of management did Sanjay demonstrate? Leniency Ambiguity Efficiency Effectiveness

Effectiveness

As the sales manager at Audio Equipment Corp., Simone makes the best use of the limited resources available to her in order to achieve her company's sales goals. Which aspect of management is Simon practicing? Groupthink Efficiency Responsiveness Ambiguity

Efficiency

Which are rewards of studying management? Guaranteed high pay in the field you are interested in Increased insight into how to interact with your coworkers Improved ability to manage yourself in the workplace Better understanding of how to relate to your supervisors wherever you work

Increased insight into how to interact with your coworkers Improved ability to manage yourself in the workplace Better understanding of how to relate to your supervisors wherever you work

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming Harrison, who awards a $75 bonus to any employee who brings in a new customer Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____. cohort organization cadre symposium

Organization

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work? Multiple choice question. Organizing Planning Leading Controlling

Organizing

Match each principal function of management with its definition. Instructions Planning Establishing goals and determining how to achieve them Organizing Arranging tasks, human resources, and other resources to accomplish the necessary work Controlling Monitoring performance against goals and taking corrective action as needed Leading Motivating, directing, and influencing others to achieve organizational goals

Planning Establishing goals and determining how to achieve them Organizing Arranging tasks, human resources, and other resources to accomplish the necessary work Controlling Monitoring performance against goals and taking corrective action as needed Leading Motivating, directing, and influencing others to achieve organizational goals

Which of the following statements is true about the financial rewards of being a manager? Some middle-level managers make more than $100,000 a year. Lower-level managers typically make between $50,000 and $135,000 a year. The problems outweigh the benefits. Few managers make more than minimum wage.

Some middle-level managers make more than $100,000 a year.

What are two potential rewards of being an exceptional manager? A guarantee of employment in one's chosen field The ability to earn more than most workers Fringe benefits, such as a large office or stock options The ability to make decisions without being questioned

The ability to earn more than most workers Fringe benefits, such as a large office or stock options

A company's management team demonstrates efficiency when it uses resources to raise product prices. hire more staff. be cost-effective. lower employee salaries.

be cost-effective.

To be _____ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve the organization's goals. Multiple choice question. targeted efficient accurate effective

effective

Which of the following are management activities? (Choose every correct answer.) integrating the work of people distributing product and services performing assigned tasks controlling the organization's resources pursing organizational goals

integrating the work of people controlling the organization's resources pursing organizational goals

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? leading organizing informing conceptualizing

leading

It is Micah's role at the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role at this company. front-line worker consultant board member management

management

A _____ is an experienced person who provides guidance to someone new to the workplace. manager director mentor practitioner

mentor

A _____ is an experienced person who provides guidance to someone new to the workplace. manager director practitioner mentor

mentor

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager. middle first-line nonsupervisory top

middle

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers. This is an example of the _____ effect. value multiplier responsibility efficiency

multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect. efficiency competitive value multiplier

multiplier

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? Multiple choice question. organizing planning leading controlling

organizing

Setting goals and figuring out how to achieve them describes the _____ function of the management process. Multiple choice question. leading planning controlling organizing

planning

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager. first-line nonsupervisory top middle

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