THE HUMAN RELATIONS MOVEMENT

Human relationships movement

Focused on managerial actions that would increase productivity -movement emphasised managers using socials skills to motivate employees and designing jobs that are more humane and less fatiguing

Theory X

Assume people are lazy, dislike work, will avoid working hard, and prefer to be directed -design structures and systems that ensure people will work hard =control systems =assembly lines =piece - rate pay systems =threats layoff

Theory X and Y

Douglas Mcgregor (1906-1964)

Theory Y

Workers should be allowed to use their full selves -work is as natural as play -people are inherently motivated to work -people will feel unfulfilled without the opportunity to work and contribute to society -workers prefer control over their work -management is challenged to provide the support necessary to allow people to excel at their work