Troubleshooting

An actuator arm assembly failure manifested by loud clicking noise emitted from the inside of the computer case is a problem symptom that should prompt for: A. Data backup and hard drive replacement B. Replacement of a faulty cooling fan C. Central Processing Unit (CPU) replacement D. Data backup and replacement of a faulty primary storage module E. Power Supply Unit (PSU) replacement

A. Data backup and hard drive replacement

Which of the following printer problems may be caused by depleted toner? (Select all that apply) A. Faded printouts B. Garbled characters on printer output pages C. Ghost images D. Printing blank pages E. Vertical streaks on each output page

A. Faded printouts D. Printing blank pages

Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.) enables monitoring a system for anticipated: A. HDD failures B. Network interface problems C. Video adapter failures D. Power spikes

A. HDD failures

A POST card: A. Is used to troubleshoot computer startup problems B. Terminates the SCSI chain C. Allows for testing connector pins on the NIC port D. Is used in biometric authentication

A. Is used to troubleshoot computer startup problems

Which of the following actions might solve the problem of leaking/burst/bulged capacitors inside a computer case? (Select 2 answers) A. Motherboard replacement B. Central Processing Unit (CPU) replacement C. Memory module replacement D. Power Supply Unit (PSU) replacement E. Capacitor replacement

A. Motherboard replacement E. Capacitor replacement

Which of the following would help ensure proper re-assembly of a serviced mobile device? (Select all that apply) A. Using appropriate hand tools B. Documenting and labeling cable and screw locations C. Magnetic mat/separate containers used for holding disassembled parts D. Removing dust buildup inside the device case E. Manufacturer documentation used as a reference

A. Using appropriate hand tools B. Documenting and labeling cable and screw locations C. Magnetic mat/separate containers used for holding disassembled parts E. Manufacturer documentation used as a reference

A dim display on a laptop LCD screen might indicate that there is a problem with: (Select 2 answers) A. Stuck pixels B. Backlight C. Dead pixels D. Incorrect color patterns E. Inverter

B. Backlight E. Inverter

In laser printing, long vertical streaks on each output page indicate a problem with: A. Printer calibration B. Damage to the imaging drum C. The printer driver D. Clogged print head nozzles

B. Damage to the imaging drum

Which of the following could help when troubleshooting a system that attempts to boot to an incorrect device? (Select 2 answers) A. Administrative Tools B. Disconnecting any USB thumb drives C. Safe mode troubleshooting D. Checking BIOS settings for boot order E. Device Manager

B. Disconnecting any USB thumb drives D. Checking BIOS settings for boot order

The most common and simplest reasons that a computer monitor is unable to display a screen image include: (Select 2 answers) A. Inverter failure B. Loose cable connections C. Bad LCD display D. Wrong input selection E. Backlight failure

B. Loose cable connections D. Wrong input selection

Which hardware components need attention when the issue symptoms on a failing system include loud noises from the inside of a computer case? (Select 3 answers) A. RAM modules B. Magnetic Hard Disk Drive (HDD) C. Cooling fans D. Solid-State Drive (SDD) E. Analog modem F. Power Supply Unit (PSU)

B. Magnetic Hard Disk Drive (HDD) C. Cooling fans F. Power Supply Unit (PSU)

Garbled characters on output pages may indicate a printing problem related to which of the following? A. Calibration B. Printer driver C. Fuser assembly D. Imaging drum

B. Printer driver

Once the theory of probable cause of the problem has been established, the next troubleshooting step should be: A. Verifying full system functionality B. Testing the theory to determine the problem cause C. Implementing the solution D. Establishing a plan of action to resolve the problem

B. Testing the theory to determine the problem cause

According to troubleshooting theory, when should verification of full system functionality and implementation of applicable preventative measures be performed? A. After documenting findings, actions and outcomes B. As the first step of the troubleshooting process C. After implementing the solution D. As the last step of the troubleshooting process

C. After implementing the solution

Which of the following is the name for a permanent computer display screen discoloration caused by displaying the same static image for an extended period of time? A. Artifact B. Stuck pixel C. Burn-in D. Dead pixel

C. Burn-in

An IPv4 address within the range of 169.254.0.1 through 169.254.255.254 indicates a problem with what type of service? A. SMTP B. DNS C. DHCP D. SNMP

C. DHCP

Which of the following actions should be the first step in a troubleshooting process? A. Establishing a theory of probable cause of the problem B. Conducting external or internal research based on problem symptoms C. Identifying the problem D. Establishing a plan of action to resolve the problem

C. Identifying the problem

After developing a plan of action to resolve a problem, the next step in a troubleshooting methodology should be to: A. Conduct research based on symptoms B. Test the theory to determine problem cause C. Implement the solution D. Establish a theory of probable cause of the problem

C. Implement the solution

"Pinwheel" is an informal term used for describing stop errors in: A. Android B. Linux C. macOS D. Windows

C. macOS

Which of the following is a common solution for BIOS time and setting resets? A. Windows Update B. Primary storage module replacement C. Safe mode troubleshooting D. CMOS battery replacement

D. CMOS battery replacement

In laser printing, toner falling off of a printed copy indicates a problem with which of the following? A. Toner cartridge B. Print head C. Cleaning blade D. Fuser assembly

D. Fuser assembly

Possible causes for continuous system reboot loops might include: A. Overheating B. Hardware failures C. Corrupted OS installation D. Misconfigured OS E. All of the above

E. All of the above

Which of the following actions may help when troubleshooting a non-responsive touchscreen on a mobile device? A. Reseating the device's battery B. Erasing all content/settings and restoring the device to factory defaults (factory reset/hard reset) C. Pressing a specific key combination/button to perform system restart (soft reset) D. Removing screen protector and cleaning the screen E. All of the above

E. All of the above

Which of the following might be caused by excessive dust buildup inside a computer case? A. Overheating B. Unexpected shutdowns C. Intermittent device failures D. Continuous reboots E. All of the above

E. All of the above

Which step of the laser printer imaging process requires troubleshooting if a printer produces ghost images on output pages? A. Charging B. Fusing C. Exposing D. Developing E. Cleaning

E. Cleaning

Establishing a theory about the probable cause of a problem is a troubleshooting step that requires conducting research based on symptoms and may also involve asking for assistance from a more experienced tech. True False

False

The term "Stuck pixel" refers to a tiny spot on an LCD monitor display screen that permanently remains black when it should be activated and displaying color. True False

False

Disk Defragmenter is a software tool used to rearrange data on magnetic drives in order to improve system performance. Defragmentation results in faster read/write operations of a magnetic hard drive's read/write heads because defragmentation consolidates data into the smallest contiguous regions. This means that the heads can access data sequentially without seeking data fragments in different areas of a disk. True False

True

The Blue Screen of Death (BSoD) in MS Windows provides technical information that might help advanced users to determine the cause of stop error. Information typically displayed on the screen for this type of error includes: an error code, the memory address where it occurred, and the name of the driver that caused it. True False

True

The final step of a troubleshooting process should involve documenting findings, actions and outcomes. This step comes after verification of full system functionality and the implementation of applicable preventive measures. True False

True

When PC components are not getting enough power, common fixes include disconnecting all extraneous peripheral devices that might be putting too much load on the Power Supply Unit (PSU), reseating the PSU cable connectors inside the computer case, and using a PSU tester to check if the power supply is working properly. True False

True