UMIS K204 Ch. 8 and 12

According to Nan Lin, which of the following types of capital adds value through information, influence, and personal reinforcement?

Social capital

Organizations that play the role of providing platforms that enable the creation of social networks, or social relationships among people with common interests are know as:

Social media providers

Which of the following is true for the relationship between business processes and information systems?

Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization's strategy and direction.

A ________ is a balancing of three critical factors: requirements, cost, and time.

Trade-off

________ are collections of related tasks that receive inputs and produce outputs.

Activities

In which phase of the Systems Development Life Cycle (SDLC) should you determine project cost feasibility?

Define system

The primary risk of peer-to-peer support in the context of social media and customer service is ________.

Loss of control

Which of the following is an accurate representation of the steps in the business process management cycle?

Model processes; create components; implement processes; assess results

Which of the following revenue models for social media is most likely followed by companies providing Web 2.0 services?

Pay-per-click

________ is the dynamic social media process of employing users to participate in product design or product redesign.

Crowdsourcing