Unit 1-5 Review
The home keys on the numeric keypad are _____. 1) 123 2) 456 3) 789 4) 0+-
2
If you needed to add 45, 34, and 67, you would type _____. 1) 45-34-67 2) 45*34*67 3) 45+34+67 4) =45+34+67
3
The * key is used for _____. 1. addition 2. subtraction 3. multiplication 4. division
3
Communication is the exchange of information.
True
image-editing software
also known as graphics software, this software enables a person to change or create visual images on a computer
RFID
an automatic identification device that lets you store and retrieve information
query
fields on a screen used to search for specific information in a database
initiative
the ability to be self-directed and complete tasks without direct supervision
An example of software is a _____. 1. spreadsheet 2. mouse 3. track ball 4. printer
1
Technology that verifies a person's identity is _____. 1. a smart card 2. Automated Fingerprint Verification 3. an EPD 4. a digital ink pen
2
hard drive
component in the body of the computer that stores all your files and folders
GPS
get directions to a destination
Web Browser
search the Web for information
CAD helps professionals to _____. 1. create a technical drawing 2. give directions to a new location 3. calculate the interest rate of a new car loan 4. organize a collection of data
1
Anne is resting her fingers on the row of letters in the middle of the keyboard. She has her fingers on the _____. 1. starting keys 2. numeric keypad 3. home row 4. cursor
3
hard copy
a paper copy or printout of a document
A smart card is _____. 1. a device about the size of a credit card that stores and processes data 2. a device inside the body of the computer used to store data 3. a library card 4. the brains of the computer
1
The second finger on the left hand types _____. 1. 3 E D C 2. 1 Q A Z 3. 7 U J M 4. 8 I K ,
1
While your hands are on home row, both of your thumbs are on _____. 1. the space bar 2. the return key 3. the mouse 4. B and N
1
Select the guidelines you should follow when creating a memo. 1. Get to the point at the beginning of the memo. 2. Single space the paragraphs in the memo. 3. Write very long sentences. 4. Keep the paragraph lengths short. 5. Send copies to anyone who is affected by the memo. 6. Do not send copies to people who were mentioned in the memo.
1 2 4 5
Select all that apply. Proper numeric keyboarding technique includes: 1. resting your fingers gently on the home keys 2. pressing the keys squarely in the center 3. stiffening your fingers 4. looking at the keys 5. keeping your wrist straight
1 2 5
Select the items below that are examples that may use the smart card technology. 1. insurance card 2. online dictionary 3. driver's license 4. payment card for fuel 5. greeting card
1 3 4
Select the instances in which you should include a comma. 1. to separate the words in a series 2. to set off an introductory phrase 3. to start a list 4. to set off text inside quotes 5. to separate a city and a state 6. to separate day from year in dates 7. to show possession
1 5 6
A company wishes to increase security at the employee entrance. Which of the following technologies would be the most useful? 1. digital ink pen 2. Automated Fingerprint Verification 3. RFID 4. Electronic Paper Display
2
If you were practicing keyboarding and the exercise contained the letters, s, w, e, z, r, v, and t, what section of the keyboard are you practicing? 1. right 2. left 3. upper 4. lower
2
Steve is proofreading his memo and he notices that he has typed a phrase twice. Steve should _____. 1. leave the phrase in the memo 2. highlight the phrase and press delete 3. move the cursor before the phrase and press the space bar 4. use the mouse to click after the phrase and press Return
2
The most common layout of keys on the keyboard is the _____ keyboard. 1. ASDF 2. QWERTY 3. JKL 4. QWOPY
2
To improve your keyboarding skills, you should _____. 1. concentrate on typing as fast as you can 2. practice typing the most frequently used keys and key combinations 3. use the fingers that you are most comfortable with 4. type slowly so you won't make mistakes
2
While your hands are on home row, your left hand rests lightly on _____. 1. J K L ; 2. A S D F 3. Z X C V 4. Q W E R
2
Karen just finished typing an important memo that she needs to send to many people, including the president of the company. Karen should _____. 1. send the memo right away 2. quickly glance at the memo for mistakes and then send 3. proofread her work carefully, ask a coworker to look it over, and correct all mistakes 4. ask a coworker to proofread, argue with the coworker about the mistakes, and send without correcting mistakes
3
Technology that is attached to a tag and used to identify postal packages is a(n) _____. 1. smart card 2. database 3. RFID 4. digital ink pen
3
The director of sales for a large company would like to present quarterly financial information from a computer to an audience of more than one thousand employees. These employees gather in an auditorium at the end of each quarter. Which of the following technologies would be the most useful to him? 1. RFID 2. smart card 3. touch screen computer 4. Electronic Paper Display
3
The pinky finger on the right hand types _____. 1. A Q Z 1 ~ 2. S W 2 X 3. ; P 0 ' / [ ] 4. M J U 7
3
When several people are contributing to the final document, _____ is a feature that is very helpful. 1. spell check 2. thesaurus 3. track changes 4. highlighter
3
Which finger presses the H key on the keyboard? 1. index finger on the left hand 2. pinky finger on the right hand 3. index finger on the right hand 4. thumb on the left hand
3
The parts of a memo are _____. 1. your name, your manager's name, the subject and information 2. everybody in the company's name, the date, and text 3. date and the body of the memo 4. reader's name, your name, the date, the subject, and the body of the memo
4
Barriers to communication always can be eliminated.
False
The shared drive is the hard drive on an individual's PC.
False
Oral communication skills can present a positive or negative first impression.
True
The QWERTY keyboard is the most common layout of keys on a keyboard.
True
The cursor is the blinking line that indicates where the next letter, number, or character will appear.
True
The numeric keys on the keyboard are sometimes called the ten keypad.
True
To improve at keyboarding, it is a good idea to master frequently typed words.
True
smart card
a pocket-sized card that can store data and process information
memorandum
brief communication that provides information, directions, or advice
body paragraphs
paragraphs that present details to support the main idea of a piece of writing
hardware
physical parts of the computer or technical equipment
long and rambling
readers often have difficulty making it to the end of this sort of email
send a message and an attached document to ten staff members
spreadsheet
software that acts like a calculator and is frequently used for numbers and money
highlight
using your mouse to drag across text. This causes the text and background to change color and become selected
A database is used to _____. 1. send written communication electronically 2. create an expense budget 3. organize a large collection of information 4. develop Web pages
3
Before his job interview, Shabnam took the time to carefully wash and iron his best khaki pants and a button-down shirt. He even got a haircut. What habit did Shabnam demonstrate with these preparations? 1. self-confidence 2. punctuality 3. personal hygiene and grooming 4. interpersonal skills
3
Finally, next, and meanwhile are examples of what kind of words? 1. thesis statements 2. introductions 3. conclusions 4. transitional words
4
Presentation software allows users to _____. 1. send a message electronically 2. create a technical drawing of a building 3. scan a bar code 4. create a slide show
4
Why is it a good idea to restate what you heard someone say in your own words? 1. This shows that you care about what the person has said. 2. This demonstrates to the other person that you care about what he or she said. 3. This lets you have a chance to talk instead of only listening. 4. This can reduce the chances of a miscommunication.
4
You notice a co-worker, John, putting pens and index cards into his bag. When he sees you watching, he shrugs his shoulders and says, "What? This is no big deal; just a few office supplies. The company won't even miss them, and besides, everybody helps themselves to the supply cabinet." John's response shows he does not demonstrate which workplace attitude? 1. dependability 2. punctuality 3. self-confidence 4. honesty
4
Effective communication skills are a desirable workplace skill.
True
The telephone can be a barrier to communication.
True
When you actively listen, you show the speaker that you understand what they are saying.
True
barrier
anything that interferes with a message being sent or received
synchronous communication
communication that occurs when the sender and receiver are communicating at the same time
asynchronous communication
communication that occurs when the sender and receiver are separated by time and/or place
efficiency
completing work quickly and with few mistakes
software
computer program or a set of instructions for the hardware to perform
netiquette
guidelines for courteous electronic communication
A telephone repair technician uses a meter to measure voltage on a phone line. This meter is an example of _____.
hardware
spam or chain letters
never forward these
presentation software
software that allows you to create slide shows
database
software that organizes a collection of data
receiver
the person who receives a message
paraphrase
to restate information using other words
Word processor
type a business letter
transitions
words or phrases that help a reader move through and make sense of the sequence of information
Shawn is asked to draw a diagram illustrating how to fix a piece of equipment. He writes down several types of software he could use. Which step of the five-step problem-solving process is he using? 1. Understand the task or need. 2. Consider solutions and list ideas. 3. Make your selection from the list. 4. Take action.
2
Jamie works as receptionist for a small business. Fridays are always a challenge on the phone, since the front entrance sees a lot more customer traffic. Jamie's communication challenge is due to which factor? 1. effective communication 2. ineffective communication 3. barriers to communication 4. workplace communication
3
What are some examples of transitional words in this essay? 1. knowing, making, following 2. If, even, all 3. look, prepare, send 4. also, once, and after
4
Paraphrasing involves changing a few of the original words or rearranging the sentences in a different order.
False
There is an enormous amount of information on the Internet that is automatically separated into good content and not-so-good content.
False
When paraphrasing or summarizing, it is not necessary to give credit to the original source if you use your own words.
False
digital ink pen
a device that captures handwritten notes and downloads it to the computer so that the text may be displayed on the monitor
Integrated Circuit
a miniature electronic circuit or device that electricity flows through. The circuit is made of silicon. It may also be called a chip
work ethic
a personal belief that one should work hard and do a good job
conclusion
a summarization of a piece of writing's main points
radio transceiver
an electronic device that uses an antenna to read and send information by way of a radio signal.
communication
an exchange of information
Electronic Paper Display
display or sign with the ability to update the information electronically
integrity
doing the right thing even when no one is watching
scheduling software
software that contains a calendar and the capability to send and receive meeting notices
fax machine
technology used to transfer copies of documents over the telephone network
Bryan has e-mailed his boss, Shauna, asking if he can leave work early next Friday. Which choice best describes Bryan in this communication scenario? 1. the sender of the message 2. the receiver of the message 3. a barrier to the message 4. a source of the message
1
Kim is a supervisor at the bank. When giving the tellers feedback on their work, she makes sure to focus on what she has observed instead of commenting on the person doing the work. What component of effective feedback does Kim demonstrate? 1. objective 2. specific 3. direct 4. sincere
1
Liza is preparing a memo to her employees that explains the new procedure for asking for time off and switching shifts with another employee. By making sure her memo is well-prepared, logical, and organized, Liza has made sure her communication has the characteristics of _____. 1. effective communication 2. ineffective communication 3. barriers to communication 4. workplace communication
1
On her last performance review, Beverly's boss commented that she needs to help out her co-workers when they are busy in order to be a team player. Which workplace skill does Beverly's boss want her to improve? 1. interpersonal skills 2. personal hygiene and grooming 3. self-confidence 4. motivation
1
The last step in the problem-solving process is _____. 1. evaluate 2. take action 3. understand the task or need 4. complete the task
1
What is the main purpose of an introduction paragraph? 1. to acquaint the reader with the topic, main idea, and purpose of the writing 2. to logically present your ideas 3. to make a lasting impression on your reader 4. to provide a list of transitional words that will help your reader make sense of the writing
1
Which of the following is a step in paraphrasing? 1. Read the original information until you are sure you understand it. 2. Select a few key words to change to your own words. 3. Reorder the sentences to the order you think makes more sense. 4. Use quotation marks with any quoted information.
1
Which of the following is not a benefit of active listening? 1. It lets you express your own emotions or opinions. 2. People who are upset or angry can be calmed down if they feel they are being listened to. 3. The sender of the message can feel confident you have understood the message. 4. It can reduce misunderstandings or conflict.
1
While reviewing a Web site that seems to have lots of great information about the topic you are researching, you decide to check on the author of the site. You verify that the author is well-known and considered an expert on this topic. What characteristic of an effective Web site does this show? 1. reputable source 2. relevant 3. verified 4. unbiased
1
Why are there questions at the beginning of this essay? 1. to get the readers' attention and make them interested in reading further 2. to give the readers something to research before they read on 3. to avoid giving the impression that the author knows everything 4. to provide questions to be answered in the rest of the essay
1
_____ is a strategy used when giving constructive feedback. 1. The sandwich technique 2. The positive feedback strategy 3. The Direct technique 4. The peanut butter and jelly technique
1
Carmina works at a fast-food restaurant. During the slow afternoon hours, Carmina always find projects to keep her busy, like washing all the trays or deep-cleaning the drive-thru area. What workplace habit does Carmina show by doing this? 1. efficiency 2. initiative 3. interpersonal skills 4. problem solving
2
Image-editing software is used to_____. 1. create a printed document for sending on a fax machine 2. enhance a photograph 3. design a floor plan of a building 4. filter through large amounts of data
2
What component of effective feedback is demonstrated by giving examples of what an employee is doing right instead of just praising their performance? 1. objective 2. specific 3. timely 4. sincere
2
Which of the following guidelines about the subject line of e-mail messages is most appropriate? 1. Make sure you provide all the details in the subject line in case the receiver does not have time to read the whole e-mail. 2. Use the subject line wisely to let your reader know the main purpose of the e-mail. 3. Try to keep the subject line very short, such as just one or two words. 4. Avoid using a subject line unless the e-mail is very important.
2
Which of the following is a goal of summarizing? 1. to quote the main idea of what you have read, giving credit to the original source 2. to state the main idea of what you have read in your own words 3. to review the most important supporting points from the original information 4. to change the words and order of the sentences of what you have read
2
Which of the following is not part of active listening? 1. restating what you heard in your own words 2. agreeing with what the other person has said 3. asking clarifying questions 4. listening for the emotions the other person has expressed
2
Which sentence is the thesis statement for this essay? 1. Finding a job can be a scary prospect. 2. Knowing where to look, making a good first impression, and following up with a potential employer can help you land the perfect job. 3. There are many sources of potential jobs. 4. All these strategies will help you find a job.
2
You are doing research about energy-efficient transportation. One Web site you visit is called, "Why Gasoline Is for People Who Hate Animals." What is the likely primary goal of this Web site? 1. to provide clear, balanced, and unbiased information about the topic 2. to give only one point of view, perspective, or opinion about the topic 3. to sell a product or service 4. to entertain the viewer
2
Ally typed a business letter. She used a _____. 1. database 2. scanner 3. word processor 4. spreadsheet
3
An administrative assistant types a document, saves, and prints. The assistant is using _____. 1. hardware 2. software 3. hardware and software
3
An example of hardware is a _____. 1. database 2. spreadsheet 3. monitor 4. program used to enhance photos
3
At work, Mario was trying to show Jenessa the new procedure for stocking the shelves. Jenessa kept working as he explained and quickly became frustrated because Mario kept telling her she was doing it wrong. What could Jenessa have done first to be a better active listener? 1. She could have read the employee memo that explained the new procedure. 2. She could have asked clarifying questions to make sure she understood. 3. She could have stopped what she was doing to give Mario her full attention. 4. She could have restated what he said in her own words.
3
The first step in the five-step process for problem-solving is _____. 1. evaluate 2. take action 3. understand the task or need 4. complete the task
3
What component of effective feedback is demonstrated when you tell what the feedback will be about in the first sentence? 1. objective 2. specific 3. direct 4. sincere
3
When doing your Internet research on endangered animal species, you decide not to use any sources that are older than five years. What characteristic of effective Web sites are you considering when making this decision? 1. reputable author 2. clear goals 3. timely 4. unbiased
3
Which of the following guidelines about the use of all capital letters in e-mail messages is most appropriate? 1. Use all capital letters to emphasize the most important points in your message. 2. Use all capital letters to express strong emotions, such as anger or frustration. 3. Avoid the use of all capital letters because some people may have trouble reading this. 4. Avoid the use of all capital letters because this is not grammatically correct.
3
During your research, you also come across a Web site on hybrid cars. The Web site explains buying incentives and offers several customer testimonials. What is the likely primary goal of this Web site? 1. to provide clear, balanced, and unbiased information about the topic 2. to persuade or change the thinking or actions of others 3. to entertain the viewer 4. to sell a product or service
4
How does a thesis statement prepare a reader for the written information they will be reading? 1. The thesis statement states the main idea of the writing. 2. The thesis statement gives the purpose for writing. 3. The thesis statement gives information about the organization of the writing. 4. The thesis statement does all of the above.
4
Nick is a photographer. He uses a digital camera and when reviewing a photograph, he notices a bright reflection in it. He is pretty sure he can fix this small spot. Nick should _____. 1. print the photo and use scissors to cut out the spot 2. use word processing software to import the photograph and edit it 3. delete the photograph 4. import the photograph to his computer and use image-editing software to fix it
4
What is going to be the shortest, most concise restatement of information? 1. the original source of information 2. quotations from the original source of information 3. a paraphrase 4. a summary
4
introduction
an interesting and compelling paragraph that gets a reader interested in what they will be reading.
permanent
email is this sort of written record
word processor
software used to create printable material
diagramming software
software used to draw a flow chart
reliability
the characteristic of being dependable and consistent
punctuality
the habit of being on time
motherboard
the main board in the body of the computer. Chips and other components reside there
audience
the person or people for whom your message is intended
sender
the person who creates or composes a message and delivers it either orally or in writing
purpose
the reason for communication, such as to inform, to persuade, or to entertain
font
the style, size, and color of this should be easy to read
language, vocabulary, and tone
these should be appropriate for the receiver of your message
summarize
to state only the main points of something that has been said or written
