Unit 3 Test-MIS

When demand for a product mistakenly gets distorted as it passes across the supply chain, it is called a ________. A. bullwhip effect B. process distortion C. bull distortion D. bulltrap effect E. process error

A. bullwhip effect

Not allowing credit if an individual's credit score is below 600 is an example of a(n) ________ decision. A. structured B. networking C. poor D. semistructured E. unstructured

A. structured

A ________ is a network of organizations for obtaining raw materials. A. supply chain B. demand chain C. database chain D. system network chain E. systems process chain

A. supply chain

Senior executives determining five-year goals is an example of a(n) ________ decision. A. unstructured B. structured C. poor D. networking E. auto-structured

A. unstructured

According to Panorama Consulting Solutions, the average cost of an ERP project is approximately ________. A. 610 million dollars B. 6.1 million dollars C. 610 thousand dollars D. 610 dollars E. 6.1 billion dollars

B. 6.1 million dollars

________ help businesses become more flexible and productive by integrating groups of processes so they focus on efficient management of resources and customer service such as sales, marketing, and accounting A. Customer service applications (CSA) B. Enterprise resource planning (ERP) systems C. Data display systems (DDS) D. Quality control applications (QCA) E. Human resource systems (HRS)

B. Enterprise resource planning (ERP) systems

What type of service can tell you the price of a house you are looking at, or about special exhibits at a museum you are passing? A. 411 B. Geoinformation services C. E-info D. Info-rama E. Data2info services

B. Geoinformation services

Which item below would be considered direct goods? A. Maintenance supplies B. Sheet steel used for auto body construction C. Items bought directly from the supplier D. Paper for office use E. Items bought directly from the manufacturer

B. Sheet steel used for auto body construction

________ knowledge is the opposite of explicit knowledge in an organization and is difficult to transfer. A. Advanced B. Tacit C. Database D. Cloud computing E. Basic

B. Tacit

_________ describes the collective and individual experience of applying knowledge. A. Knowledge B. Wisdom C. Instruction D. Information E. Data

B. Wisdom

Storing past experiences in the form of cases is a KM method called ________. A. case-based approach (CBA) B. case-based reasoning (CBR) C. knowledge-based reasoning (KBR) D. knowledge reasoning (KR) E. knowledge approach (KA)

B. case-based reasoning (CBR)

SAP is the best-selling ________. A. data mining software B. enterprise software C. spreadsheet software D. database software E. word processing software

B. enterprise software

Mapping areas of the country with higher RSV rates is an example of a ________. A. database DDL statement B. geographic information systems (GIS) C. worldwide information systems (WWIS) D. mapping information systems (MIS) E. production information systems (PIS)

B. geographic information systems (GIS)

Regarding the decision-making process, ________ includes making the chosen solution work. A. networking B. implementation C. design D. intelligence E. choice

B. implementation

Neural networks have been used to distinguish between valid and fraudulent credit purchases because they can ________. A. use the Internet B. learn from patterns in data C. create an Intranet D. retain a valid card E. delete a fraudulent card

B. learn from patterns in data

A(n) ________ is an Internet business model that creates a destination site and is provided by companies such as Yahoo, Bing, and Google. A. market creator B. portal C. e-tailer D. community provider E. content provider

B. portal

A supply chain management system using a(n) ________ model bases production schedules on actual customer orders. A. push-based B. pull-based C. information D. analytical E. data

B. pull-based

In information systems, SaaS stands for ________. A. security as a service B. software as a service C. social as a service D. systems as a service E. systems security as a service

B. software as a service

________ represents an organization's business processes to create, store, transfer, and apply knowledge. A. Electronic commerce B. Knowledge acquisition C. Knowledge management D. Data definition E. Training

C. Knowledge management

From an information technology perspective, ________ includes the infrastructure for warehousing, integrating, reporting, and analyzing data from the business environment. A. information systems (IS) B. data (D) C. business intelligence (BI) D. information technology (IT) E. management information systems (MIS)

C. business intelligence (BI)

BarnesandNoble.com is an example of ________ electronic commerce. A. government-to-business (G2B) B. business-to-business (B2B) C. business-to-consumer (B2C) D. consumer-to-consumer (C2C) E. government-to-consumer (G2C)

C. business-to-consumer (B2C)

If a Web site changes its prices based on the demand characteristics (e.g., concert tickets), this would be an example of ________. A. Web pricing B. digital pricing C. dynamic pricing D. organizational pricing E. bit pricing

C. dynamic pricing

A(n) ________ is a decision-making tool that follows a series of IF-THEN-ELSE rules. A. business system B. production system C. expert system D. logical system E. decision system

C. expert system

In an enterprise system, the integrated software modules that focus on return requests are related to ________. A. manufacturing and production B. instructional technology C. sales and marketing D. finance and accounting E. human resources

C. sales and marketing

Allowing credit after interviewing a credit applicant is a(n) ________ decision. A. poor B. networking C. unstructured D. auto-structured E. structured

C. unstructured

The ________ portion of the supply chain includes organizations that supply materials. A. database B. downstream C. upstream D. software E. ownership

C. upstream

A manager that is considered to be a "super user" ________. A. tends to work for smaller organizations B. prefers unstructured decision making C. wants to create their own reports and use more sophisticated analytics D. receives standard reports E. is considered super because they are easy to work with

C. wants to create their own reports and use more sophisticated analytics

________ in enterprise applications provides features for managers to obtain meaningful information from massive amounts of data. A. Systems networks B. Technical infrastructures C. Databases D. Business intelligence E. Metadata

D. Business intelligence

________ allows for the automated creation of designs using advanced graphics software. A. CAV B. AIB C. CIB D. CAD E. TIO

D. CAD

________ enables the computer-to-computer exchange between two organizations. A. Social media B. Cloud computing C. XBRL D. EDI E. XML

D. EDI

What is the fastest growing form of e-commerce with some areas expanding at a rate of 50 percent or more per year, and which is estimated to grow to $300 billion in 2020? A. I-commerce B. C2C commerce C. Social commerce D. M-commerce E. B2B commerce

D. M-commerce

Enterprise applications have drawbacks mainly because they ________. A. require an Intranet B. use databases C. use both DDL and DML database statements D. are very expensive to purchase and implement E. require the Internet

D. are very expensive to purchase and implement

According to the balanced scorecard framework, a firm's ________ strategic objectives include accident ratios and equipment downtown. A. financial B. instructional technology C. learning and growth D. business process E. customer

D. business process

Buying a silver coin from an individual on eBay is an example of ________ electronic commerce. A. business-to-consumer (B2C) B. business-to-business (B2B) C. government-to-business (G2B) D. consumer-to-consumer (C2C) E. government-to-consumer (G2C)

D. consumer-to-consumer (C2C)

A(n) ________ is an Internet business model which includes companies such as iTunes and WSJ.com A. portal B. e-tailer C. market creator D. content provider E. community provider

D. content provider

According to the balanced scorecard framework, a firm's ________ strategic objectives include customer loyalty and customer retention. A. business process B. financial C. instructional technology D. customer E. learning and growth

D. customer

iTunes has dramatically ________ illegal music downloads. A. increased B. encouraged C. complicated D. decreased E. processed

D. decreased

Downloading a movie to watch is an example of acquiring a ________. A. database DML B. traditional approach C. doubleclick D. digital good E. database DDL

D. digital good

The acronym EDI stands for ________. A. electronic data integration B. e-commerce data integration C. excellent data exchange D. electronic data interchange E. electronic data incorporation

D. electronic data interchange

According to the balanced scorecard framework, a firm's ________ strategic objectives include cash flow and return on equity. A. instructional technology B. business process C. learning and growth D. financial E. customer

D. financial

The iPhone voice Siri is a type of ________. A. intelligent scope B. bot C. intelligent arm D. intelligent agent E. instructional scope

D. intelligent agent

Seventy-four percent of smartphone owners use ________, which depends on a global positioning system. A. BlackBerrys B. AIS C. EDI D. location-based services E. eBay

D. location-based services

The fastest growing type of B2C e-commerce is ________. A. brick and mortar B. intranet C. client/server D. mobile E. auctions

D. mobile

The primary benefit of disintermediation to the consumer is ________. A. adding retailers for the customer B. adding distribution layers to the customer C. adding distributors for the customer D. removing layers and reducing costs E. complicating distribution layers to the customer

D. removing layers and reducing costs

A decision where only part of the problem has an obvious answer is an example of a(n) ________ decision. A. unstructured B. poor C. networking D. semistructured E. structured

D. semistructured

An employee determining overtime eligibility is an example of a(n) ________ decision. A. unstructured B. networking C. poor D. structured E. auto-structured

D. structured

________ targeting techniques include banners, rich media, and video ads. A. Operations B. Business function C. Production worker D. Random E. Behavioral

E. Behavioral

________ are currently the most successful (revenue) online marketing and advertising format. A. Classifieds B. Sponsorships C. E-mails D. Search engines E. Display ads

E. Display ads

Identifying ________ is a way for managers to determine how to measure the effectiveness of an organization. A. ROs B. ISRs C. PIKs D. MISQs E. KPIs

E. KPIs

Regarding business intelligence and analytics capabilities, a(n) ________ allows users to generate their own reports based on searches. A. dashboards/scorecard B. production report C. drill down D. parameterized report E. ad hoc query

E. ad hoc query

An example of ________ includes someone taking out a loan and then being sold a checking account as well. A. cross-join B. function selling C. production selling D. knowledge selling E. cross-selling

E. cross-selling

Determining the revenue produced by a customer and comparing the revenue to the expenses of acquiring and taking care of the customer is called ________. A. Internet value B. intranet value C. sales value D. enterprise system value E. customer lifetime value

E. customer lifetime value

About 80 percent of online B2B e-commerce is still based on proprietary systems for ____________. A. electronic information interchange (EII) B. digital data interchange(DDI) C. digital information interchange (DII) D. binary data interchange (BDI) E. electronic data interchange (EDI)

E. electronic data interchange (EDI)

Regarding the decision-making process, ________ includes discovering and understanding problems occurring in the organization. A. choice B. implementation C. design D. networking E. intelligence

E. intelligence

The first stage in the knowledge management value chain is ________. A. knowledge dissemination B. knowledge application C. knowledge distribution D. knowledge storage E. knowledge acquisition

E. knowledge acquisition

A scientist who works to create information for organizations is considered a(n) ________. A. database manager B. information worker C. hourly worker D. production worker E. knowledge worker

E. knowledge worker

FedEx has been using ________ to develop models of how customers will respond to price changes and new services. A. unstructured analytics B. parameterized reports C. random numbers D. production reports E. predictive analytics

E. predictive analytics

If a company produces a custom-made automobile only after a customer has placed an order, it is an example of a(n) ________ production model. A. analytical B. push-based C. data D. information E. pull-based

E. pull-based

A supply chain management system using a(n) ________ model bases production schedules on forecasts. A. data B. pull-based C. information D. analytical E. push-based

E. push-based

The knowledge an employee has in his mind that has not been documented is called ________. A. explicit intelligence B. explicit knowledge C. loose knowledge D. tacit information E. tacit knowledge

E. tacit knowledge