User Setup
What are the implications of freezing a user? Choose 2 answers 1. After freezing a user account, the user license will be made available for use by another user in the organization 2. The user will no longer be able to login 3. The user will be able to login, but not be able to update any records 4. Access can be allowed again by unfreezing the user
2,4
Which of the following statements are true about resetting passwords? Choose 2 answers 1. An administrator can only reset a password 5 times in a 24-hour period 2. The user's security token is reset after resetting the password 3. Any user can reset their own password by navigating to their profile 4. The user's account is automatically unlocked after their password is reset
2,4
A recently terminated sales rep is assigned as the sole recipient of a workflow email alert. What should an administrator do to prevent the user from logging into Salesforce? 1. Deactivate the user 2. Delete user's contact 3. Freeze the user 4. Delete the user
3
A user has called you as they have forgotten their password. What should you suggest? 1. Tell the user you will send a temporary password to their cell phone via text message 2. Tell the user to email Salesforce support 3. Tell the user to reset the password themselves from the Forgot Password link on the login page 4. Tell the user that passwords can only be reset by Salesforce Administrators and you will need to do it every time
3
John Ray is a Salesforce Administrator at Newport Inc. He needs to create 200 users but he does not want to notify the users of their login details. What is the most efficient way to achieve this? 1. Use Data Loader to create users 2. Open a case with Salesforce to create the users and request no email notifications 3. Use the Create Multiple Users feature and deselect the 'Generate new password and notify the user immediately' option 4. Create each user manually and deselect the 'Generate new password and notify the user immediately' option
1
On Sunday you need to restrict access to your Salesforce organization for all users in order to perform maintenance of the system. What is the best way to accomplish this? 1. Add Login Hours restrictions to all profiles except the system administrator profile 2. Deactivate all users on Sunday morning and activate again on Monday morning 3. Add the system administrator IP address to the trusted IP address list for Sunday only 4. Add Company IP Address restrictions on Sunday to prevent any logins
1
Brewmount Inc. has established single sign on (SSO) for their Salesforce org recently. With the SSO implementation the users started reporting that they are unable to reset their passwords. What is true in this situation? Choose 2 answers 1. Salesforce password policies do not apply for SSO users 2. SSO users cannot reset their passwords within Salesforce 3. The 'Reset my Password' option in all user profiles needs to be enabled 4. A case should be opened with Salesforce support
1,2
What is true regarding setting up users? Choose 2 answers 1. The username and email address can be different, except when setting up multiple users 2. The profiles available depend on the license type selected 3. A user can have multiple roles but only one profile 4. The administrator sets a temporary password and this is automatically emailed to the new users
1,2
A Salesforce Administrator needs to add 10 users to the system and is considering using the 'Add Multiple Users' feature. Which of the following statements are true regarding the 'Add Multiple users' functionality? Choose 3 answers 1. Each user will be allocated the same license type 2. Users can be allocated the same or different profiles 3. Users can be allocated different roles 4. Users will have usernames that are different from their email addresses 5. First names are required to create the user records
1,2,3
Recently, a new Candidate tab requested by the HR team of Telco Inc. was created for the recruitment application. The HR team is unable to locate the tab within the application. What should the Salesforce Administrator check to resolve the issue? Choose 3 answers 1. Check if the Candidate custom tab is visible for the HR team user profile 2. Check if the object permission is correctly applied to the HR profile 3. Check if the field-level security for the Candidate object is enabled for the HR team users 4. Check the assigned app settings for the profile 5. Check if the Candidate custom tab is added to the recruitment application
1,2,5
A user is not able to login. What could be the reason for this? Choose 2 answers 1. The user is logging in from an IP address outside of the defined range for their profile 2. The user is attempting to log in from an IP address outside of the org wide trusted IP range 3. The user is attempting to log in outside of the login hours defined for their profile 4. The user is attempting to log in outside of the org wide login hours
1,3
A sales rep has just left Cosmic Enterprise Solutions. What should be done to ensure that the user can no longer log into Salesforce? 1. Deactivate the user contact 2. Deactivate the user record 3. Delete the user account record 4. Delete the user contact
2
A user logged into Salesforce in the morning and updated some records. He didn't come back to it again until the afternoon. He found out he was logged out. What should the Salesforce Administrator explain to the user? 1. Users are automatically logged out at lunchtime 2. Users are logged out after a certain period of inactivity according to the session timeout value 3. Users are always automatically logged out after 1 hour of inactivity 4. When users close a browser window, they are automatically logged out of Salesforce
2
A user was deactivated several months ago. What can be done to reactivate the user? 1. Create a new contact 2. Enable the active checkbox 3. Create a new user 4. Disable the active checkbox
2
An organization is using My Domain, and it prevents login from the Salesforce URL. A user has reported to an administrator that they are not able to log in. The administrator has checked the login history but does not see an entry for the time when the user was attempting to log in. What could be the issue? 1. The user entered an incorrect password 2. The user entered an incorrect username 3. The user is locked out due to invalid login attempts 4. The user did not user the My Domain URL for login
2
As an Administrator you are often troubleshooting user access issues. You would find it easier if you could log in as the users having the problem. What is the most efficient way of achieving this? 1. Ask each user to Grant Login Access 2. Ensure the 'Administrator Can Log In As Any User' setting in the Login Access Policies page is enabled 3. Ask each user to send you their password 4. Contact Salesforce support and request 'Login As' access for all users
2
HR has informed you that a Salesforce user has left the company. What is the best course of action? 1. Leave the user record but unassign the Salesforce license 2. Deactivate the user after ensuring the user is not the sole recipient of a workflow email alert 3. Leave the user record active and use for the next user that needs to be set up by updating the name and email address 4. Delete the user after transferring any records owned to another user
2
How can a feature license be assigned to a user? 1. From the Feature License related list of the Company Information page 2. By selecting the checkbox next to the feature to be enabled on the user record 3. By giving the user a Permission Set which contains the feature license 4. By creating a new feature license record related to the user
2
Technology Inc has a large number of external community and external Chatter users, and the Salesforce Administrator spends a lot of time processing deactivation requests when users change jobs. How could this be addressed? 1. Assign all deactivation requests to one administrator 2. Enable 'User Self Deactivate' 3. Set 'Auto Deactivation' after 90 days of inactivity 4. Enable 'Mass External User Deactivation'
2
The Administrator received a task to create 100 user records in his organization. He is planning to use Data Loader, preparing a data load file and verifying that all required field information is present. From the list, which of the following fields are required fields to create a user with Data Loader? 1. First Name, Last Name, Email, ProfileID, and Role 2. First Name, Last Name, Username, Alias, Email, ProfileID 3. First Name, Username, Email, Role, and User License 4. First Name, Last Name, ProfileID, and User License
2
What should be done to ensure that a Salesforce Administrator can troubleshoot on a user's behalf, without having to request login access from the user? 1. Contact Salesforce to enable the 'Administrator Can Log In As Any User' feature 2. Turn on the 'Administrator Can Log In As Any User' setting in the Login Access Policies page 3. Turn on the 'Log In As Any User' permission on the System Administrator profile 4. Turn on the 'Modify All Data' permission
2
A user has contacted the Salesforce Administrator as they need to create a Campaign and not see the 'New' button when they navigate to the Campaigns screen. They do have visibility to Campaign records. What can the administrator do to resolve this? Choose 2 answers 1. Ensure that the user's profile has the correct Campaign page layout 2. Ensure that the user's profile has the Create permission on the Campaign object 3. Ensure that the 'Marketing User' checkbox on the user record is selected 4. Ensure that the 'Create Campaigns' checkbox on the user record is selected
2,3
After attempting to login to Salesforce with invalid passwords, a user is now locked out. What are the possible solutions a Salesforce Administrator can do to assist the user? Choose 2 answers 1. Update the user's password to a temporary one and email it 2. Unlock the user 3. Reset the password using the Reset Password button 4. Ask the user to reset the password themselves
2,3
Under which of the following conditions can a user NOT be deactivated? Choose 2 answers 1. User is the owner of records in Salesforce 2. User is selected in a custom hierarchy field 3. User is the sole recipient of a workflow email alert 4. User is assigned to an account team
2,3
Martin, the Administrator, will be on vacation for three days. He used the 'Delegated Administration' function to allow Andrew, the Sales Manager, to do certain administrative duties. Which tasks would Andrew be able to do as a result of being a delegated administrator? Choose 3 answers 1. Modify permission sets 2. Create and edit users in specific profiles and roles 3. Reset passwords for users in specific roles 4. Assign specific permission sets
2,3,4
Sam, a marketing executive, has resigned and joined a new company. The Salesforce Administrator from his previous company needs to remove this user from the system. He has decided to deactivate Sam in the system. What are some considerations when deactivating users in Salesforce? Choose 3 answers 1. Deactivated users retain access to records manually shared with them 2. His records can be transferred to another user 3. Sam will not be deleted from the system but will no longer be able to login to Salesforce 4. A user that's assigned as the sole recipient of a workflow email alert cannot be deactivated 5. Any records created by the inactive user are transferred to the administrator
2,3,4
Where can a Salesforce Administrator find information on a user's login attempts? Choose 3 answers 1. Login Attempts Page 2. Login History Page 3. User Detail section on a user record 4. Login History related list on a user record 5. Login Security Page
2,3,4
A Salesforce Administrator needs to set up users in a production organization and also in a sandbox organization. What does the Salesforce Administrator need to consider when setting up the users? Choose 2 answers 1. Two users cannot have the same email address 2. The usernames need to be unique across all production organizations globally 3. Salesforce will check to ensure the username is a valid email address 4. The username must be in the format of an email address
2,4
A user has left your company and you need to ensure immediately that they cannot login to Salesforce. In what situations would you choose to freeze the user instead of deactivating them? Choose 2 answers 1. If the user is the owner of Account records 2. If the user is a default owner of Leads or Cases 3. If the user may return to the company 4. If the user is part of custom hierarchy fields
2,4
A user is having trouble resetting their password. The default password policy settings have not been changed. Which of the following would a Salesforce Administrator advise? Choose 2 answers 1. The password cannot be one of the last four passwords 2. The password needs to have at lease one alphabetic character and one number 3. If a user enters too many incorrect passwords, the user will be locked out and will have to wait 10 minutes to try again 4. The password needs to have at least eight characters
2,4
Every month, new users report having first-time access issues due to expired account verification links. What can a Salesforce Administrator do to reduce access issues related to this? 1. Disable account verification through email 2. Ensure that the manager is copied in the account verification email sent to the user 3. Extend the number of days before the account verification link expires 4. Enable automatic account verification after 7 days
3
All internal users are being prompted to verify their identity when they login to Salesforce for the first time. As a Salesforce Administrator, you have been asked if it is possible to modify this behavior. What would you suggest? 1. No - All users must verify their identity when logging in for the first time 2. Yes - Identity verification can be turned off in settings for all users 3. Yes - Identity verification can be deactivated for particular users on the user record 4. Yes - Identity verification can be bypassed by adding a range of trusted IP addresses
4
Amazing Inc. is a global manufacturer in the field of audio equipment. They recruited a Salesforce Administrator to start the implementation for their global sales operations team. The Administrator found that there is a matrix organizational structure, many users have 2 managers. How can he ensure that the managers for each user can be recorded? 1. Create 2 self lookup User object manager fields 2. Use the standard Manager field and create an additional User manager field as a standard lookup to the User object 3. Create 2 hierarchical relationship fields to set up User managers 4. Use the standard Manager field on the User record and create an additional hierarchical relationship manager field
4
The Salesforce administrator has set up login hour restrictions on the Marketing team profile so that they could access the application between 8am to 4pm. What will happen if a user logged in at 3:45pm and continues to work until 4:01pm? 1. The user can keep working continuously without any issues 2. The user is automatically logged out 3. The user is asked in a popup window if he would like to extend his session 4. The user is logged out upon navigation to a new page or data update operation (create, save, edit, delete)
4
You have enabled some new functionality for a group of users that share the same profile and you would like to communicate the changes. You are thinking of using the 'Mass Email Users' function. What do you need to consider? 1. An email template is optional. The message can be entered manually 2. Mass Email Users cannot email to only certain users that hold a certain profile 3. The users will need to be selected manually 4. A list view will need to be available which includes users that are allocated the profile, and an email template will need to be created
4
