Week 5: Chapter 8 CONNECT: Performance Management

Donaldo just went through his performance evaluation. His manager gave him timely and complete feedback about areas needing improvement and training available to help him. Donaldo disagreed with his manager's assessment and decided not to make any changes to his work performance. Which criterion of performance measure is exemplified by Donaldo's reaction?

acceptability

Which approach to performance management involves managing objective measures of outcomes of a job or work group?

results

What term is used to describe systems like Yammer that allow employees to quickly exchange information, provide coaching, and receive recognition?

social performance management

A performance measure that does a good job of telling employees what is expected of them and how to meet those expectations is said to have a high level of

specificity

Consistency in performance and being free from random error is a measure of

reliability

Which of the following are important criteria for evaluating a performance management system? (Select all that apply.)

specificity reliability acceptability

Job performance management systems that bring out job performance that is in line with the strategies, goals, and culture of the organization is said to have Blank______.

strategic congruence

After a company has decided the kind of performance it expects from employees, it must develop

ways to measure performance

Which of the following are potential conditions under which appraisal politics are more likely to take place? (Select all that apply.)

Raters are accountable in some way to the person being rated. There are competing goals. There is a direct linkage between performance appraisal and highly desirable rewards.

Which of the following aspects of an employee's job should managers take into account when they are considering ways to improve performance? (Select all that apply.)

ability motivation

Managers who attempt to define which behaviors employees have to exhibit in order to effectively complete their job are using the approach to performance management

behavioral

Chelan is a manager and must measure the performance of her employees. The method she uses requires her to analyze the performance of each employee in relation to other workers. What is the approach that Chelan will be using?

comparative

Who of the following are primary sources of performance information of an employee? (Select all that apply.)

customers direct reports self

When a performance measure does not measure all aspects of performance, it is considered

deficient

Managers should consider whether employees want to do the job they're doing and whether employees feel they are being appropriately compensated when determining an employees'

level of motivation

Which of the following are examples of comparative approaches? (Select all that apply.)

paired comparison forced distribution ranking

Which performance management approach involves a preventative approach to errors, continuous improvement, and a customer orientation?

quality

What is a developmental purpose of performance management?

to identify employee weaknesses for managers to use in providing feedback and coaching

Which of the following statements are true about managers as sources of performance information? (Select all that apply.)

Managers have the ability to rate their employees. Managers know about their employees' job requirements.

What are evaluators engaging in when they purposefully distort a rating in order to achieve a goal?

appraisal politics

Before a performance management system is implemented, an organization must first decide whom to use Blank______.

as the source of the performance measures

The acceptability of a performance measure is determined, in part, by the extent to which the employees Blank______. Multiple choice question.

believe the performance management system is fair

Which of the following is the best use of self-ratings?

as a way for the employee to prepare for performance feedback

Which generations particularly value social performance management, which uses systems like Facebook and Yammer to allow employees to quickly communicate with one another?

Generation Z Millennials

Which of the following statements is true about the developmental purpose of performance management?

It is designed to develop employees and improve performance.

Which of the following best defines performance management?

It is the process managers go through to make sure that employees' activities and outputs are aligned with the organization's goals.

Which of the following statements is true about approaches to measuring performance?

There is no one best approach to measuring performance but all should measure what is accomplished and how it is accomplished.

What term describes an approach to performance management that involves focusing on certain traits or characteristics possessed by individuals that are thought to be related to the company's success?

attribute

Natalia's role with her new team was to produce periodic reports on the team's progress. Her reports were not in the preferred format and lacked several standard components, but she was unaware she was doing anything wrong and instead thought she was doing a good job. Natalia received a poor performance evaluation as a result of her reports. What is the most likely cause of Natalia's poor performance?

lack of feedback

Which is the most likely reason many managers doubt the effectiveness of performance appraisal systems? Multiple choice question.

Appraisal systems are rarely modified.

Which of the following are questions managers should ask when analyzing poor employee performance? (Select all that apply.)

Does the employee have the necessary resources to succeed? Does the employee have the required skills and knowledge? Does the employee know what is expected?

Managers are often evaluated by their employees. Employees who report to a manager are known as

direct reports

Once effective behaviors have been defined, the behavioral approach requires managers to assess how well

employees exhibit them

Which of the following statements about self-ratings are true? (Select all that apply.)

Employees tend to inflate their ratings. Ratings should not be the sole source of performance information.

Which of the following are the first two steps in the performance management process? (Select all that apply.)

Identify the company's goals and objectives. Identify and develop performance measures for key performance dimensions.

Which of the following statements is true about peer evaluations?

Peer evaluations can be more motivating than managers' evaluations.

Which of the following statements about the process of performance management is true?

To be effective, performance management should not be an event but a process.

True or false: Due to the importance of effective performance management systems, many companies and organizations are training managers on how to provide feedback to employees.

True

The results approach assumes that Blank______ can be eliminated from the process of measuring the results of a work group.

subjectivity

Peer evaluations are particularly useful to management when Blank______.

supervisors are not often able to observe the employee

Performance management is crucial to ______.

gaining competitive advantage

What kind of legal action is taken when a former employee files a suit against an employer claiming that they were fired for a reason other than that which is being claimed by the employer?

unjust dismissal

What term describes a performance appraisal process for managers that includes direct reports' evaluations?

upward feedback

When a performance measure assesses all relevant aspects of performance, and only the relevant aspects of performance, that measure test is considered ___.

valid

When the plaintiff alleges they were unjustly treated by the performance measurement system due to their age, gender, or race, they are bringing a Blank______ suit

discrimination

Which of the following would be expected in a performance management system that is designed with a strong quality orientation? (Select all that apply.)

an emphasis on cooperation in performance problem solving between managers and employees use of multiple sources in the evaluation of person and system factors involvement of both internal and external customers to set standards and measure performance

Tova works for a mobile business that grooms dogs. She visits clients' homes to groom their pets and is always in the field. Which of the following would be the best source of information for her performance review?

customers

Which of the following steps are part of the attribute approach? (Select all that apply.)

defining a set of desired traits evaluating whether individuals posses certain desired traits

The best kind of performance feedback is the kind that

elicits positive behavioral responses

Specificity is relevant to which of the following aspects of performance management? (Select all that apply.)

employee development achieving strategic goals

If two individuals give a person's job performance approximately the same evaluation, the performance measure has Blank______. Multiple choice question.

interrater reliability

Which of the following is the most frequently used source of performance information?

managers

What should effective performance evaluations systems measure? (Select all that apply.)

objectives behaviors

When is it appropriate to use customer evaluations of employee performance? (Select all that apply.)

when the job involves direct service to the customer when the evaluations serve a strategic goal