Week 5 - Enhancing the Lessons of Experience

Norming

A leader clearly emerges and patterns of behavior and cohesiveness are developed in the ________ stage of group development?

Harmonizing

Revolving interpersonal conflicts and reducing tension are part of the relationship role known as ________?

Global

Satisfaction assesses the overall degree to which employees are satisfied with their organization and their job.

Life

Satisfaction is concerned with an individual's attitudes about life in general .

Storming, norming and performing

Stages in development groups

Cliques

Subgroups of individuals who often share the same goals, values and expectations are referred to as....

Situation

Task structure, reward system, education system, information system, and organizational structure.

Followers

Team Composition, norms, interests or motivation, interpersonal behavior, and skills and abilities

Collective leadership

Team leadership, Network leadership, complexity leadership.

Team give team members personal attention

Terence Brake says "leaders of Virtual Teams should give" ....

Role Ambiguity

The Text defines job satisfaction that is a result of leaders or followers are unclear about what they need to do and how they should do it is called

The results are likely to change from one year to the next.

Using the 360-degree feedback and what and how ratings to evaluate job performance

putting subtle pressure on dissenting members of the team to ensure to concept cohesiveness.

What is the least likely way that a leader could improve team effectiveness?

Promises of long-term employment

What is the main reason for people staying with organizations?

Schedule regular refection sessions.

What should a coach most likely do to help a follower stick to a development plan?

The knowledge component

concerns knowing when, where and what feedback is to be given.

Stating personal preferences or expectations that may bias group discussion.

According I.L. Janis, to reduce Groupthink in an organizational setting, leaders should refrain from________?

1. An Illusion of Vulnerability 2.Collective Rationalization 3.Stereotypes of the opposition as evil, weak or stupid.

According to I.L. Janis, identify the symptoms of groupthink in an organizational context

Establishing a relationship based on Trust

According to Peterson and Hick's, which of the following is the first step in informal coaching?

Outputs

According to Team Leadership Model (TLM), the results of the team's work are referred to as ....?

Responsibility

All of the following are classified as hygiene factors in Herzberg's two factor theory except?

Virtual

Another name for a geographically dispersed team is a what team?

two minutes or less

Capitalizing on a coachable moment should take ...

Evaluative component

Concerns examining whether recipients actually modify their behavior accordingly and after receiving it

False

Herzberg's two-factor theory has been confirmed by numerous empirical studies

about once every one or two years.

How often do organizations using job satisfaction surveys typically administer them?

Follower participation in Goal Setting often leads to higher levels of commitment and performance if the leader is perceived to be incompetent.

Identify a True Statement about Goal Setting?

An issue related to impressions and evaluative feedback concerns the distinction between job-related feedback and more discretionary feedback.

Identify a True Statement about providing Constructive Feedback?

1.The leaders should be proactive and stay people focused 2.The leaders should create a sense of order and predictability 3.The leaders should recognize the limits of available technologies

Identify the guidelines given by Terence Brake for leaders of virtual teams?

Hawthorne effect

If Jim artificially changes his behavior because he is aware that his behavior is being studied, a phenomenon known as the _____ _______ occurs.

TRUE

In an organizational context, experiments across different sorts of tasks have tended to demonstrate greater effort when every individual's work is monitored than when many individuals' output are anonymously pooled into a collective product.

Social Facilitation

In the concept of group size, which of the following is a phenomenon in which working in the presence of others increases effort or productivity?

Process Loss

In the context of an organization, the inefficiencies created by more and more people working together as a group are referred to as....?

Dominating

In the context of group roles which of the following is an example of a dysfunctional role?

1. It's a variation of Groupthink 2.It is a problem with highly cohesive groups

In the context of groups, identify the true statements about Ollieism.

True

Research shows that certain personality traits, intelligence and 360-degree feedback readings are more accurate, less biased and better predict candidates effectiveness in new roles than a leader's judgement in an organization.

Interactional

The degree to which people are given information about different reward procedures and are treated with dignity and respect is ________ justice.

Dominating

The dysfunctional role known as _________ involves monopolizing group time and forcing views on others.

1.Dream 2.Design 3.Develop

The functions of Team Leadership Model (TLM) include

Group Cohesion

The glue that keeps the group together is referred to as ...?

Individual Factors

The level "I-1" suggests that a leader needs to look at the interests and motivations of each team member. These are referred to as _______ ______ in the model.

Pay

Which is not a motivator in Herzberg's two factor theory?

Norms

refer to the informal rules groups adopted to regulate and regularize group members behaviors.

The results are unlikely to change much over time.

using measures of relevant experience, personality, and intelligence to identify followers potential

Establishing a relationship build on mutual trust and respect with a follower

what is the first step of informal coaching ?

Team members usually have a stronger sense of identification among themselves then group members do.

what's the difference betweeh groups and teams?

Soon after behavior occurs

when should you give feedback?

Interrole

when someone is unable to perform all of his roles as well as he would like ________ conflict takes place.

Eight people meeting to discuss a school bond issue

which of the following best describes a group?

They take a hands-off approach and let followers find their own way

which of the following is not a characteristic of good coaches?

True

Compared to when either feedback or goals are used alone, performance is higher when goals are accompanied with feedback ....

The behavioral component

Concerns how feedback is actually delivered

Dream

During the Dream Stage, a clear vision of where the team is going is established

Hygiene Factors

Factors that lead to dissatisfaction at work in Herzberg's two factor theory are called?

True

Goals should be attainable and also challenging

Specific Descriptive Direct Helpful

Good feedback is ...?

1. Be Clear 2.Should give feedback only about behaviors actually under the other person's control 3. Should avoid being emotional

Guidelines for giving feedback to be helpful

Social Ficilitation

In the context of organization, which of the following refers to anytime people increase their level of work to the presence of others?

Treating people fairly

In the context of seven theories of job satisfaction, which of the following is the underlying principle of the theory of organizational justice?

leadership potential

In the context of tackling the leadership talent shortfall in an organization, a follower's capacity to advance one or more levels within his or her organization is known as

Input variable

Individual characteristics, team factors, and organizational systems are all part of the _______ _______ of the Team Leadership Model.

Succession planning

Is the process most organizations use to make leadership potential and readiness decisions about followers.

being careful not to exploit the diversity of the team

Leaders can enhance the performance of a virtual team except by ...

1.Individual characteristics 2.Team Factors 3.Organizational Factors

Levels of Team Leadership Model

Subsystem Non-Optimization

Occurs when an individual on a team deliberately avoids maximizing his individual effort in order to improve the overall performance of the team.

Higher employee engagement drives higher customer satisfaction.

One of the reasons employee engagement has become so popular over the years is the engagement-shareholder value chain, in which it is believed that....?

there is commitment from the top and bottom

Organizational Goals are most likely to be achieved when ....

Team Leadership Model

The model that resembles a systems approach with Inputs at the base, processes in the center, and outputs at the top...?

puncuated equilibrium

The process by which project teams spend the most of the first half of their lives muddling through various ideas and strategies before engaging in a flurry of activity and a reexamination of their strategy is called

Boundaries

The question of whether the collective membership of the team is appropriate for the task to be performed is concerned with which variable?

False - they are reviewed on an Annual Basis

The results of replacement tables used for filling a firms key leadership positions are reviewed by senior leaders on a monthly basis?

True

The results of various employment engagements surveys indicate leaders have a lot of work to do, as two-thirds of all U.S. workers are either not fully engaged or actively disengaged at work.

Group Roles

The sets of expected behaviors associated with particular jobs or positions in an organization are known as ....?

Having teams work in ad-hoc pairs for a week or two

What strategy has been found to be particularly helpful for keeping teams together?

Both positive and negative

What type of feedback is most helpful with a subordinate?

Groupthink

When a group becomes more concerned with striving with unanimity than objectively appraising different action options, ________ has occured.

Declining Costs

Which of following is not likely to result in dysfunctional turnover?

1. They tend not to care in organizational success 2.They tend to be more interested in collecting Paychecks than completing work.

Which of the following are typical features of disengaged followers in an organization?

Ollieism

Which of the following occurs when illegal actions are taken by overly zealous and loyal subordinates who believe that what they are doing will please their leaders.

interactional justice

Which of the following reflects the degree to which people are given information about different reward procedures and are treated with dignity and respect?

Design Stage

Which phase of the Team Leadership Model (TLM) is most frequently omitted step in the culture of many traditional organizations?

1. To accelerate their ability to assume greater leadership responsibilities. 2.To plug the ready-now gap for critical leadership positions.

Why do organizations often use the results 9-box matrices and replacement tables to identify people to send to high-potential programs?

Role Conflict

_______ _______ occurs when leaders and followers are given incompatible goals to accomplish.

Role Ambiguity

if a person wonders, "what am I supposed to be doing"? Which of the following has occured?