WGU Operations Management Practice

Which of the following is not typical of overtime? A) 50% wage premium B) workers' output rate increases C) productivity decreases D) quality may decrease E) cost of labor per unit increases

workers' output rate increases

Lot tolerance percent defective is the producer risk level manufacturers risk level risk level manufacturers stop producing products defect level consumers will not tolerate defect level service organizations will not tolerate

defect level consumers will not tolerate

A p-chart is an example of what? Traditional statistical tools Fishbone diagramming Acceptance sampling Experimental design Statistical process control

Statistical process control

__________ can perform a number of tasks to help a company focus on its core capabilities. A) A plant within a plant B) Agile manufacturing C) Total quality management D) Just-in-time E) Subcontractor networks

Subcontractor networks

What is a distribution called when the number of observations below the mean is the same as the number of observations above the mean? Proportional Equalized Wholly Uniform Balanced Symmetric

Symmetric

In a periodic review inventory system, how many units are ordered? A) Target inventory level B) Target inventory level - on hand balance C) Max inventory level - min inventory level D) The EOQ E) Average demand during review period + average demand during lead time

Target inventory level - on hand balance

Which one of these refers to reducing the number of parts and features of the product whenever possible? A) design automation B) design specification C) design reduction D) design standardization E) design simplification

design simplification

What refers to the use of common and interchangeable parts? A) design automation B) design specification C) design reduction D) design standardization E) design simplification

design standardization

Total cost of ownership (TOC) is defined by all except? A) software cost B) internal human resource costs C) services cost D) 3 years of maintenance cost

internal human resource costs

Which of the following is not one of the four basic layout types? A) inverted B) hybrid C) process D) fixed position E) product

inverted

Highly labor intensive services are called ___________________________. A) quasi-manufacturing B) quasi-services C) mixed services D) pure services E) mixed manufacturing

pure services

It wasn't until what year that the first major ISO 9000 changes occurred? 1997 1998 1999 2000 2001

2000

Six-Sigma quality implies how many average defects per million? 3.4 6 2600 3σ 6σ

3.4

What process width is typically used when computing the process capability index Cp? 1σ 2σ 3σ 4σ 6σ

6σ

For the standard normal distribution, how much confidence is provided within 2 standard deviations above and below the mean? 97.22% 95.44% 99.74% 99.87% 90.00%

95.44%

An employee who will not help a customer because "it is not my job" violates the JIT belief of A) Simplicity B) A broad view of operations C) Continuous improvement D) Visibility E) Pull production

A broad view of operations

Which of the following statements is not true? A) A perfectly balanced line has no bottlenecks. B) It might be possible to split a bottleneck task into two smaller non-bottleneck tasks. C) A production process always has at least one bottleneck. D) A bottleneck task is the longest task in a process. E) The bottleneck determines the lowest possible cycle time.

A perfectly balanced line has no bottlenecks.

An OC curve is an example of what? Traditional statistical tools Fishbone diagramming Acceptance sampling Experimental design Statistical process control

Acceptance sampling

If the EOQ is ordered, which of the following is true? A) Annual ordering cost exceeds annual holding cost. B) Annual holding cost exceeds annual ordering cost. C) Annual ordering cost is equal to annual holding cost. D) The sum of annual ordering cost plus annual holding cost is maximized. E) The annual holding cost curve is decreasing.

Annual ordering cost is equal to annual holding cost.

Costs of quality inspections, testing, test equipment, and labs are examples of __________ costs. Internal failure External failure Appraisal Prevention Replacement

Appraisal

Which type of technology provides "point-of-sale information?" A) Automatic guided vehicles (AGV) B) Automatic storage and retrieval systems (ASRS) C) Barcode scanners D) Flexible manufacturing systems (FMS) E) Computer aided design/computer aided manufacturing (CAD/CAM)

Barcode scanners

Studying business practices of companies considered "best in class" is called Pairwise comparison Benchmarking Competition Dreamscaping Discouraging

Benchmarking

Which term refers to inaccurate or distorted demand information created in the supply chain? A) Battle axe effect B) Cobra effect C) Bullwhip effect D) Lasso effect E) Whirlpool effect

Bullwhip effect

How can both the JIT and EOQ inventory theories effectively be reconciled? A) They can't. A firm must choose either one or the other. B) By using MRP C) By considering the setup cost as a variable instead of a parameter D) By applying Kanban cards to the EOQ system E) By assuming a finite production rate

By considering the setup cost as a variable instead of a parameter

_______________ MRP is an MRP system that includes production planning, master production scheduling, and capacity requirements planning. A) Fully-integrated B) Closed-loop C) Open-loop D) Wide-range E) Enterprise

Closed-loop

One common definition of quality is __________ which focuses on measuring how well the product or service meets targets and tolerances determined by its designers. Fitness for use Value for price paid Technical perception Judgmental evaluation Conformance to specifications

Conformance to specifications

Just-in-time relies on ___________ worker skills, meaning the ability of workers to perform many different tasks on many different machines. A) Natural B) Verbal C) Intuitive D) Manual E) Cross functional

Cross functional

Quality is defined by the A) Quality Control department B) Marketing department C) Board of directors D) Customer E) Auditors

Customer

TQM team meetings take place After work During lunch breaks When the boss calls them When all the other work is finished During time in the workday set aside for them

During time in the workday set aside for them

What does ERP stand for? A) educational resources planning B) enterprise resource planning C) enterprise reliability production D) end routing procedure E) easy resource planning

Enterprise Resource Planning

The purpose of the International Organization for Standardization is to Certify all suppliers worldwide Establish international quality standards Spread European standards worldwide Certify products Streamline documentation

Establish international quality standards

Warranty claims, customer complaints, and costs of litigation are examples of __________ costs. Internal failure External failure Appraisal Prevention Replacement

External failure

Which of the following typically represents the beginning of a supply chain? A) Wholesalers B) Retailers C) Manufacturers D) External suppliers E) Inspectors

External suppliers

FCC is the governmental agency that has inspectors who check for safety conditions. True False

False

In calculating the time standard, the frequency of occurrence for a work element is how many times the work element is repeated in doing the job once. True False

False

When deciding if the firm should participate in alternative workplace arrangements you must ensure that the same level of direct report control is maintained. True False

False

What was the first US company to receive the Deming Prize? IBM Microsoft Wal-Mart AT&T Florida Power & Light

Florida Power & Light

What type of warehouse is used for long-term storage? A) Customized B) Strategic C) General D) Distribution E) Tactical

General

To address ethics in SCM, which of the following organizations created a set of principles and standards to guide purchasing employees? A) ISO 9000 B) PMI C) ISM D) TQM E) ISO 14000

ISM

What does the textbook define as the three most critical factors in successful partnering? A) Impact, mission, vision B) Impact, intimacy, vision C) Contracting, mission, vision D) Contracting, intimacy, mission E) Contracting, impact, intimacy

Impact, intimacy, vision

The discussion in the textbook implies that information sharing has shifted power in the supply chain the most to which group? A) Suppliers B) Manufacturers C) Distributors D) Retailers E) Individual consumers

Individual consumers

Which of the following is not important for evaluating a current situation? A) Point of departure B) Magnitude of change C) Permanent change D) Duration of change E) Point of sale

Point of sale

Where is the Deming prize awarded? U.S. Japan England Germany Canada

Japan

Which of the following is the least important point to perform inspection? Incoming materials Prior to costly processing Just after costly processing Prior to bottleneck (limited machine capacity) processing After the product is finished

Just after costly processing

The Japanese term for continuous improvement is Poka-yoke Kaizen Kanban Muda Automation

Kaizen

JIT believes in developing __________ relationships with suppliers. A) Long-term B) Adversarial C) Arms-length D) Temporary E) Distant

Long-term

Hand tools, lubricants, and cleaning supplies are usually examples of what? A) WIP inventory B) finished goods inventory C) raw materials inventory D) distribution inventory E) MRO inventory

MRO inventory

_____________________ is the probability that demand during lead time will not exceed on-hand inventory. A) EOQ service level B) Fill rate C) Stock out risk D) Order-cycle service level E) Lead time service level

Order-cycle service level

Which of the following is an assumption of the basic EOQ model? A) Lead time is unknown. B) Demand may be seasonal. C) Orders arrive at once (in one lot). D) Quantity discounts are considered. E) Lost sales are allowed, but not back orders.

Orders arrive at once (in one lot).

Which basic EOQ assumption does the EPQ model relax? A) Lead time is known and constant. B) Demand is known and constant. C) Quantity discounts are not considered. D) Orders arrive at once. E) Back orders are not allowed.

Orders arrive at once.

What is the common term for a process of developing a long-term relationship with a supplier based on mutual trust, shared vision, shared information, and shared risks? A) Marrying B) Cohabitating C) Sharing D) Partnering E) Diversifying

Partnering

Which of the following is not an argument in favor of having a single supplier? A) Quantity discounts may be achieved. B) Partnering becomes more possible. C) Consistency of input materials is achieved. D) Probability of assured supply is better. E) Deliveries can be scheduled more easily.

Probability of assured supply is better.

What are preset ranges of acceptable quality characteristics? Control limits. Product specifications. Six-sigma limits. AQC limits. R-chart limits.

Product specifications.

The system of Kanbans used to coordinate delivery of goods by suppliers can include all of the following except A) Filled containers delivered by the supplier B) Purchase approvals by the production manager C) Mail boxes for each supplier D) Empty containers with a Kanban E) Bar-coded Kanbans

Purchase approvals by the production manager

What are the two primary tools used to identify closeness measures during the layout design process? A) REL chart and from-to matrix B) MRP chart and from-to matrix C) x-bar chart and from-to matrix D) MRP chart and x-bar chart E) x-bar chart and REL chart

REL chart and from-to matrix

What is the shortest distance between two locations using north-south and east-west movements called? A) Euclidean distance B) Triangulated distance C) Rectilinear distance D) Socratic distance E) Latitude-longitude (LL) distance

Rectilinear distance

Three basic elements work together to complete a JIT system: just-in-time manufacturing, total quality management, and A) Quality circles B) Pull production C) Minimizing inventory D) Respect for people E) Full utilization of capacity

Respect for people

Which of the following are examples of traditional measures of SC performance? A) ROI, Market share, size of trucks B) Profitability, weeks of supply, customer calls C) ROI, Inventory surplus, absenteeism D) Revenue growth, market share, ROI E) Costs, expenses, earned value

Revenue growth, market share, ROI

What is the term for "inspecting a random sample of an output from process, within range and functioning properly"? SPC acceptance sampling standard deviation common variation x-Bar

SPC

What is the term used for the adjustment of a machine after making one product type so that production can begin for another product type? A) Level assembly schedule B) Group technology C) Setup D) Cycle time E) Automation

Setup

What measures symmetry of a distribution? Range Skewness Standard deviation Mean Variance

Skewness

Which of the following is more like a product layout as compared to a process layout? A) Resources used are general purpose. B) Facilities are less capital intensive. C) Processing rates are slower. D) Space requirements for inventory storage are lower. E) Scheduling resources is more challenging.

Space requirements for inventory storage are lower.

Which of the following is not true for planned orders? A) They are necessary only for finished products. B) They result when there is not enough inventory to cover the gross requirements. C) The quantity is calculated using the lot-sizing rule. D) The lead time is required to determine when the order should be placed. E) The inventory records file is updated for the order.

They are necessary only for finished products.

A company's __________ plan is a statement of the resources available to the operations group during the next 6 to 18 months. A) aggregate B) master C) strategic D) project E) tactical

aggregate

What is the term for the maximum amount of time each workstation has to complete its assigned task? A) output rate B) task time C) station time D) cycle time E) output time

cycle time

The range is an example of what? Traditional statistical tools Fishbone diagramming Acceptance sampling Experimental design Statistical process control

Traditional statistical tools

Economic feasibility is the degree to which the job adds value and the cost of performing the job done are profitable for the company. True False

True

In work sampling, observations should be taken at random times. True False

True

Which of the following is not a type of manufacturing inventory? A) work-in-process inventory B) finished goods inventory C) raw materials inventory D) distribution inventory E) accounting inventory

accounting inventory

What is Reverse engineering? A) altering the basic design based on user input B) reengineering a failing product C) acquiring a competitor's product and relabeling it for sale D) acquiring a competitor's product and studying its design feature E) changing your mind on the previous design

acquiring a competitor's product and studying its design feature

Process layout problems can become very complex because A) managers are involved. B) all resources will be moved. C) all resources relationships are considered. D) it requires complex software solutions. E) it is a frequent activity.

all resources relationships are considered.

All product designs begin with ____________________________. A) a blueprint B) a cost analysis C) an idea D) a feasibility study E) a focus group

an idea

What costs are considered in the quantity discount model? A) annual ordering costs + annual holding costs B) annual purchasing costs + annual holding costs + annual ordering costs C) annual ordering costs + annual holding costs + annual shortage costs D) annual purchasing costs + annual ordering costs + annual holding costs + annual shortage costs E) ordering costs per order + annual holding costs

annual purchasing costs + annual holding costs + annual ordering costs

Compared to large facilities, focused factories _______________________. A) bring economies of scale B) have much bureaucracy C) are ancient history D) lead to higher average inventories E) are more flexible

are more flexible

According to Dr. Taguchi's view of quality as conformance values move toward the target, loss increase as a quadratic function as conformance values move away from the target, loss decreases as a quadratic function as conformance values move away from the target, loss increases as a quadratic function as conformance values move toward the target, loss decreases as a quadratic function as conformance values stay steady, loss decreases as a quadratic function

as conformance values move away from the target, loss increases as a quadratic function

In factor rating, once you've identified the dominant factors you must then A) select a scale to base the analysis on B) select the locations to be analyzed C) assign weights to factors reflecting the importance of each D) assign the x, y coordinates E) identify the center of gravity

assign weights to factors reflecting the importance of each

A control chart for ______________ is used to monitor characteristics that have discrete values and can be counted. data attributes variables deviations limits

attributes

When companies try to level the workload they can use all but which of the following tools: A) undertime B) overtime C) backorders D) hiring E) subcontracting

backorders

Assigning tasks to workstations is known as _____________________________. A) offsetting the line B) harmonizing the line C) stabilizing the line D) balancing the line E) counterbalancing the line

balancing the line

Which of the following does the textbook not identify as an Internet regulatory issue or concern? A) taxation B) bandwidth C) copyright infringement D) censorship E) public safety

bandwidth

Economies of scale occur when a company is operating _________________________________________. A)at its best operating level and increases its output B)at its best operating level and decreases its output C)below its best operating level and decreases its output D)above its best operating level and increases its output E)below its best operating level and increases its output

below its best operating level and increases its output

What technique is based on computing the quantity of goods a company needs to sell to just cover its costs? A) net present value B) break-even analysis C) internal rate of return D) activity based costing E) variable costing

break-even analysis

Which of the following is not taken into consideration when dealing with the effects of working conditions on worker productivity, quality and safety? A) cafeteria location B) temperature C) relative humidity D) ventilation E) lighting

cafeteria location

Which of the following is not a challenge for fixed-position layouts? A) scheduling work crews B) scheduling material deliveries C) scheduling inspections D) coordinating equipment E) calculating load-distance factors

calculating load-distance factors

What type of aggregate plan sets labor and equipment capacity to satisfy demand each period? A) uniform B) level C) chase D) mixed E) steady

chase

Which of the following is not an example of assignable causes of variation? poor quality in raw materials employee who needs more training common variations bearing wear process temperature out of specification

common variations

Evaluating an aggregate plan in terms of inventory levels is using what perspective? A) cost B) customer service C) quality D) operations E) human resources

cost

What is the process whereby shipments are transferred directly from inbound trailers to outbound trailers? A) crossdocking B) directdocking C) nodocking D) simuldocking E) transferdocking

crossdocking

What are the three areas for Inventory objectives? A) customer service, cost-efficient operations, minimum inventory investment B) customer service, cost-prohibitive operations, minimum inventory investment C) customer service, cost-efficient operations, minimum inventory withdrawal D) marketing, cost-efficient operations, minimum inventory investment E) customer service, cost-efficient operations, maximum inventory investment

customer service, cost-efficient operations, minimum inventory investment

In the affiliate revenue model, companies receive a referral fee for: A) providing advertising space on their web site B) selling customer information to others C) executing a transaction D) directing business to an "affiliate" E) monthly subscription charges

directing business to an "affiliate"

Sales and operations planning enables: A) disciplined and formalized scheduling. B) disciplined and formalized communications. C) disciplined and formalized inventory control. D) disciplined and formalized strategic planning. E) disciplined and formalized marketing.

disciplined and formalized communications.

The expected operational life of a product is called its __________. conformance reliability performance durability serviceability

durability

The central belief of the JIT philosophy is A) quality must be emphasized B) use of Kanban C) elimination of waste D) minimize inventory E) save money

elimination of waste

: ISO 14000 may become an important set of standards for promoting increased international standards increased hazardous waste standards environmental responsibility product quality supplier awareness to quality

environmental responsibility

JIT requires compact layouts and increased visibility so A) light can be minimized throughout the plant B) the kanban color codes can be determined C) everyone can see what everyone else is doing D) everyone will know when to go on break E) one person can handle the full process all the time

everyone can see what everyone else is doing

The capacity of a business can be changed by either ____ or ____ the amount of capacity. A) expanding, recalculating B) reducing, changing effective levels of C) expanding, reducing D) adding staff, reducing E) adding staff, reducing inventory by

expanding, reducing

Independent demand is the demand for ________________________________. A) finished products B) subassemblies C) parts D) raw materials E) components

finished products

Which of the following are examples of TQM tools for solving quality problems? cause-and-effect diagrams, flowcharts, hammers flowcharts, checklists, control charts, financial reports control charts, ruler, scatter diagrams, levels cause-and-effect diagrams, Pareto analysis, histograms, calculator flowcharts, checklists, control charts, cause-and-effect diagrams, Pareto analysis, histograms

flowcharts, checklists, control charts, cause-and-effect diagrams, Pareto analysis, histograms

Which of the following is not a tangible benefit of ERP? A) reduction in inventory B) global sharing of information C) improved order management D) increased revenue and profits E) improved on-time delivery performance

global sharing of information

Studies mentioned in the text have shown that workers that are in close proximity to each other are more likely to ________________________________________. A) catch a cold B) date each other C) get on each other's nerves D) have greater understanding, tolerance, and trust for one another E) play practical jokes on each other

have greater understanding, tolerance, and trust for one another

Which of the following would not be a factor in deciding on a location? A) source of supply B) labor C) quality of life D) hours of sleep E) local competition

hours of sleep

Capacity requirements planning enables the company to evaluate _______________________________. A) employee morale B) its suppliers C) Its manufacturing costs D) quality E) how well it is using its critical work centers

how well it is using its critical work centers

Capacity planning decisions is a three step process; what are the three steps? A) identify capacity requirements, develop capacity alternatives, and evaluate capacity alternatives B) identify capacity requirements, develop capacity events, and evaluate capacity alternatives C) identify expected value, develop capacity alternatives, and evaluate capacity alternatives D)identify capacity requirements, develop capacity alternatives, and evaluate decision tree E) plan capacity requirements, develop location alternatives, and evaluate location finances

identify capacity requirements, develop capacity alternatives, and evaluate capacity alternatives

Which of the following is not a "greening" requirement for both suppliers and distributors? A) carbon emission footprint reduction B) increased transportation costs C) use of sustainable farming D) agreeing not to use specified materials E) use or nonuse of specific technologies

increased transportation costs

One outcome of a U-shaped cell manufacturing layouts is A) increased labor per hour cost for higher skilled workers B) decreased labor per hour cost for lower skilled workers C) improved external supplier response times D) increased worker satisfaction E) decreased worker satisfaction

increased worker satisfaction

What type of operations focus on products in the early stage of the life cycle? A) repetitive B) downstream C) gateway D) intermittent E) recycle

intermittent

Capacity decisions at the strategic level include ______________________________. A) investment in new facilities and equipment B) size of workforce C) inventory buffers D) day-to-day use of machines E) composition of the workforce

investment in new facilities and equipment

The cost of defect correction decreases the further along the product is in the development phase is less costly the earlier they are corrected is not a factor in management quality decisions is only considered in the planning or strategic phases is always passed on to the consumer

is less costly the earlier they are corrected

An example of an input measure of capacity is _____________________. A) labor hours B) number of patients per month C) number of pizzas per day D) revenues per day E) number of cars per shift

labor hours

What type of aggregate plan maintains a constant workforce and produces the same amount of product in each time period? A) uniform B) level C) chase D) mixed E) steady

level

According to the textbook, the larger cargo ships created the negative result of? A) increased per pound shipping charges B) increased CO2 emissions C) decreased operating costs D) longer port times E) increased in transition times

longer port times

The quantity of the replenishment order is based on the __________________________________. A) capacity available B) size of the item C) number of workers available D) inventory space available E) lot sizing rule used

lot sizing rule used

The ease with which the product can be made is its A) manufacturability B) repeatability C) readiness for manufacturing D) reliability E) accountability

manufacturability

Which of the following is not a fixed cost? A) land rent B) materials C) overhead D) taxes E) insurance

materials

What technique eliminates unnecessary tasks and improves the process for completing tasks? A) methods analysis B) job design C) work measurement D) task inversion E) cycle counting

methods analysis

Which of the following is not an objective of the master production schedule? A) minimize shipping costs B) achieve the desired customer service level C) make the best use of the company's resources: material, labor, and equipment D) ensure that the inventory investment is at the appropriate level E) identify the specific products or services planned for a given time period

minimize shipping costs

Services offered by the warehouses can improve customer service by A) stock piling more parts B) reducing the number of parts in inventory C) locating 'off shore" to reduce costs D) moving goods closer to the customer E) using TL size loads only

moving goods closer to the customer

What type of machine is controlled by a computer and can do a variety of tasks, such as drilling, boring, or turning parts of different sizes and shapes? A) numerically controlled B) variable turning C) flexible driven D) non-calculating E) next component

numerically controlled

For every scheduled receipt in an MRP table, there is also in the organization a(n) __________________. A)shop floor order B) order that has been placed but not yet been received C) planned order D) period order E) dispatch list

order that has been placed but not yet been received

The philosophy of JIT A) originated in Japan B) was operational at Henry Ford's complex in 1920's C) is a production planning system D) has received little attention in the US E) focuses on direct control of worker activities by management

originated in Japan

What are the two primary objectives of aggregate planning? A) material availability and supplier size B) output rate and workforce size C) input rate and training for employees D) total cost and production rate E) transportation rate and workforce size

output rate and workforce size

A(n) _________________ inventory record provides an up-to-date inventory balance by recording all inventory transactions as they happen. A) infinite B) everlasting C) constant D) permanent E) perpetual

perpetual

Included in preventative costs are repair costs return costs shipping costs planning costs scrap costs

planning costs

Disadvantages of globalization include __________________________. A) use of cheap labor in certain countries B) increased stigma due to locating factories overseas C) reduction of trade barriers D) increased sales in foreign markets E) political risks for countries with unstable governments

political risks for countries with unstable governments

Which of the following information items are not contained in decision trees? A) points in time when decisions are made B) probability of choosing decision alternatives C) chance event probabilities D) decision alternatives E) outcomes, such as estimated profits

probability of choosing decision alternatives

What are small groups of employees who meet to identify, analyze, and solve operational problems called? A) traditional work groups B) cross-functional teams C) self-managed teams D) problem-solving teams E) special-purpose teams

problem-solving teams

A company with a pure continuous processing system is most likely to use which layout type? A) inverted B) hybrid C) process D) fixed position E) product

product

The goal of determining the Output Rate is to design a ___________ ___________ that can produce the desired number of units with the ______________ amount of work centers and a ____________ of workload. A) process layout, least, balance B) product layout, most, balance C) product layout, least, balance D) product layout, least, imbalance E) hybrid layout, Medium, balance

product layout, least, balance

A visual depiction of the subassemblies and components that are needed to produce a finished product is called a(n) ____________________________________. A) assembly time chart B) product structure tree C) peg D) product chart E) blueprint

product structure tree

The availability of ERP supported data can increase ___________ as well as ___________. A) productivity, customer costs B) productivity, invoicing costs C) material costs, customer satisfaction D) material costs, human resource satisfaction E) productivity, customer satisfaction

productivity, customer satisfaction

Building a bridge over the placeMississippi River for a new highway uses a A) project process B) batch process C) line process D) continuous process E) recycle process

project process

Which of the following is true about subcontracting? A) provides additional output capacity during periods of high demand B) it is a strategic decision C) cost per unit is less for subcontracting D) used when a company has no in-house capability E) it defines the company's core business

provides additional output capacity during periods of high demand

What are purchased items or extracted materials that will be transformed into components or products called? A) work-in-process inventory B) finished goods inventory C) raw materials inventory D) distribution inventory E) MRO inventory

raw materials inventory

Vertical integration decisions is a better strategic decision for A) service organizations B) quasi-manufacturing organizations C) intermittent processes D)project processes E) repetitive operations

repetitive operations

According to JIT, workers should perform A) system specification development B) as directed by the supervisor C) routine preventive maintenance activities D) poka-yoke designs E) quality program development

routine preventive maintenance activities

Single setup means A) performing only one setup at a time B) restricting setup to one machine at a time C) extend external setup to include one supplier D) setup times are in single digits of minutes E) external and internal setup times are the same

setup times are in single digits of minutes

From the textbook, leveraging core competencies is about A) sharing knowledge B) employing the highest knowledge worker C) correctly outsourcing a function D) developing new educational opportunities E) installing new IT systems

sharing knowledge

A proactive marketing approach in aggregate planning involves _________________________________. A) varying inventory levels B) modifying work force size C) backorders D) shifting the demand patterns to level demand fluctuations E) varying overtime rate

shifting the demand patterns to level demand fluctuations

In evaluating your new production plan, cost comparisons are A) not required B) simple if you are comparing different ending positions C) simple if you are using the same units D) simple if you are comparing similar ending positions E) simple to analyze

simple if you are comparing similar ending positions

Concurrent engineering is A) relying on marketing to determine specifications while product is in engineering B) designing several new products at the same time C) simultaneously design the product and the process D) simultaneously design the product and develop the marketing sales brochure E) is not used in operations management processes

simultaneously design the product and the process

OM uses tools to help make the right quality decisions. These tools come from the field of qualitative statistics bell Laboratories geometry statistics calculus

statistics

Which of the following is not considered to be a key element of JIT supplier relationships? A) suppliers viewed as internal factory B) use of single-source suppliers C) long-term supplier relationships developed D) suppliers locate near customer E) cost and information sharing

suppliers viewed as internal factory

JIT was based on the need for A) a new management fad B) new consulting revenue stream C) a need for shorter supply lines D) survival E) a new vision

survival

Which of the following is used in determining the order quantity in the periodic review system? A) reorder point B) critical ratio C) target inventory level D) EOQ E) EPQ

target inventory level

When discussing the capacity of a facility, we need what two types of information? A) the amount of available capacity and the productivity of workers B) the speed of the machines and the availability of labor C) the amount of available capacity and the effectiveness of capacity use D) the investment in equipment and the availability of labor E) the investment in equipment and the number of workers

the amount of available capacity and the effectiveness of capacity use

The cumulative lead time is __________________________________________________________. A) the sum of the lead times for all the components B) the sum of the lead time and the safety time C) the number of time buckets used in the MRP D) the longest route in terms of time from the low level items to the end item in the product structure tree E) lead time less the safety time

the longest route in terms of time from the low level items to the end item in the product structure tree

The method which relies on a specific algorithm to evaluate the cost impact of adding potential location sites to the network of existing facilities is __________________________________________. A) cost-volume analysis B) the transportation method C) factor rating analysis D) linear regression analysis E) the load-distance model

the transportation method

Marketing plays a large role in JIT because A) it sets the production rates B) it provides all forecasts C) it develops the conceptual designs D) they pass on the customer-driven quality requirements E) they need JIT to increase their performance bonuses

they pass on the customer-driven quality requirements

Managers become more of a supportive function in the JIT environment. Aside from being a coach, motivator, assisting with teamwork and problem solving, what is the most important thing managers can give to employees to help facilitate implementing JIT? A) money B) food C) free access to the gym D) time E) high appraisal

time

An alpha (α) risk is also called: type II error type I error standard deviation mean error probability function

type I error

Which of the following is not a consideration for an Office Layout? A) at least half of Americans work in an office B) usage of cross-docking C) need to account for physical environment D) need to have flexible layouts E) trade-off on proximity and privacy

usage of cross-docking

A control chart for ______________ is used to monitor characteristics that can be measured. data attributes variables limits deviations

variables

Companies that use backorders are asking their customers to _________________________________. A) wait for delivery of the product B) resubmit their orders C) check back to see what their last order was D) receive the product immediately and pay for it later E) send back their last order

wait for delivery of the product

The master production schedule is reviewed A) weekly B) monthly C) quarterly D) semi-annually E) annually

weekly

The standard deviation of the distribution of sample means is computed by z*σ σ/z σ/x σ/√n

σ/√n